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Recensioner av Orange Tustin Inn

2 out of 5
Orange Tustin Inn
639 S, Tustin St., Orange, CA

Recensioner

6,4
10 - Fantastiskt i betyg. 81 av 407 recensioner" "
8 - Bra i betyg. 100 av 407 recensioner" "
6 - Okej i betyg. 98 av 407 recensioner" "
4 - Dåligt i betyg. 62 av 407 recensioner" "
2 - Väldigt dåligt i betyg. 66 av 407 recensioner" "

7,0/10

Renlighet

6,8/10

Personal och service

6,6/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Alfredo

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Smell disgusting
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 15 apr. 2024
Dear Alfredo,We're sincerely sorry to hear about the unpleasant odor you encountered during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this aspect. Your feedback is invaluable, and we will address this issue immediately to ensure it does not happen again. We apologize for any inconvenience this may have caused and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

6/10 Okej

Tracy

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Bankim patel 17 mars 2024
thank you for staying with us

10/10 Fantastiskt

tina J

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Hotel Manager 9 jan. 2024
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Dåligt

Veronica

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The heater didn’t work, the room temp was 51°. No blanket on bed just a bed cover, we used the 2 towels for some heat. The floor tiles creaked due to missing grout. There was no weather stripping around entry door, you could see light coming through, as well as cold air. At 8:00am when we left, front office closed, left key card thru window slot blocked with a rolled towel…if the room 241 was average then we definitely do not recommend a stay this hotel
Bodde här 1 natt i december 2023
Svar från Hotel Manager. 30 dec. 2023
Dear Veronica,We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is crucial, and we regret that we fell short of providing a comfortable experience. We're addressing the issues with the heater, bedding, flooring, and entry door immediately to improve the quality of our accommodations. This is not the standard we strive to uphold, and your comments will help us make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager

2/10 Väldigt dåligt

Cynthia

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check-out at this location is at 11:00 am. However, at approximately 8:30-9:00 am, construction began on the other side of one wall of my room, as well as another area down the hall. I called the manager to complain, and asked that he allow me to stay until at least 12:00 pm, if not later, as I had very little sleep the night before due to the discomfort of the bed. I had a 10 hour drive ahead of me, and needed as much rest as possible. If he could not grant me the additional time to rest, then I asked him to refund a portion of my stay. He said that he would hold further construction until 11:00 am, however, this was a lie. Instead, he began what sounded like power-washing another side of the building, causing an equal amount of noise, this time on another side of the building that effected my room. The manager insisted I leave by 12:00 pm, which I did. I would greatly appreciate Expedia's assistance in expediting a refund of my rate and fees from this location. They do not qualify to be listed on your site.
Bodde här 1 natt i november 2023
Svar från Hotel Manager. 8 dec. 2023
Dear Cynthia,We sincerely apologize for the disruption you experienced during your stay, and we understand your frustration. It's disappointing to hear about the construction noise and the manager not addressing the issue as promised. We appreciate you bringing this to our attention, and we apologize for the inconvenience caused. We recommend reaching out to our management directly to discuss your concerns and request a refund. If you encounter any difficulties, please let us know, and we'll do our best to assist you. Thank you for your understanding.Sincerely, Hotel Manager

10/10 Fantastiskt

Lizbeth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager. 28 nov. 2023
Dear Lizbeth,Thank you for your brief feedback! We're glad to hear that you had a very good experience. We appreciate your positive review and look forward to welcoming you back in the future!Sincerely, Hotel Manager

2/10 Väldigt dåligt

Mario g

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Hotel Manager. 4 nov. 2023
Dear Mario g,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

6/10 Okej

Miguelina

Reste i grupp
Gillade: Personal och service
It needs an elevator.
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager 28 okt. 2023
Dear Guest,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Fantastiskt

Todd, Bermuda Dunes

Reste med familjen
It was nice and close to everything
Bodde här 1 natt i oktober 2023
Svar från bob patel 24 okt. 2023
Thank you for staying with us

2/10 Väldigt dåligt

Elias

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från bob patel 8 okt. 2023
Thanks

6/10 Okej

Rudy

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Towels had hair floors where dusty with hairs
Bodde här 1 natt i oktober 2023
Svar från bob patel 8 okt. 2023
Thx

2/10 Väldigt dåligt

Erik

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager 10 okt. 2023
Dear Erik,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

4/10 Dåligt

Carmen

Bodde här 1 natt i oktober 2023
Svar från Hotel Manager 10 okt. 2023
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

6/10 Okej

Randy

Gillade inte: Renlighet
Bodde här 1 natt i september 2023
Svar från Bankim Patel 26 sep. 2023
Thanks for staying with us

6/10 Okej

Erik

Bodde här 1 natt i augusti 2023
Svar från Bankim Patel 9 aug. 2023
THX

10/10 Fantastiskt

Laura

Bodde här 1 natt i augusti 2023
Svar från Bankim Patel 26 aug. 2023
Thank you very much

2/10 Väldigt dåligt

Kiyondra, Santa Ana

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The property looks decent from the outside… The buck stops there. The staff were really nice and check-in went quickly. The actual room smelled horrible and it’s the first thing that hits you. They don’t keep the windows at least cracked to get some air in there. The pillows had dust all over, the floor was not swept at all, the water in the bathroom came out cloudy and the toilet had no handle attached to it. I contacted Expedia with photos of the problems in the bathroom and they contacted the front desk. The staff refused to fix the toilet and claimed they had no more rooms. They then refused to refund me for the remaining day. Expedia expressed disappointment with the staff’s attitude so much that they paid for me to get a room at another hotel so I checked out a day early and I had to brush my teeth in the parking lot with water I had in my car because I refused to put that nasty water in my mouth or on my body.
Bodde här 2 nätter i juli 2023
Svar från bob patel 26 juli 2023
thx

8/10 Bra

James

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy parking, clean rooms, fair price, close to freeway
Bodde här 1 natt i juli 2023
Svar från Bankim Patel 26 juli 2023
thx

4/10 Dåligt

Robert

Gillade: Renlighet
Gillade inte: Personal och service
Very OK!
The hotel is very ok. It is very basic. There are very few extras, but for the price that can be expected. On my arrival, it was clean. I stayed 3 nights. Room service serviced my room with Towels, emptied the trash and a made bed after the first night. After the second night, they did nothing! No Towels, no made bed, no emptied trash. I have never stayed in a hotel with No Service. Very disappointing.
Bodde här 3 nätter i juli 2023
Svar från Bankim Patel 26 juli 2023
thx

4/10 Dåligt

Scott

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Never here again
Not a very good experience. Checking in was very slow, rooms were not very clean with rust in the bathtub. Late night slamming of doors snd people drinking in the parking lot. I would not recommend this hotel.
Bodde här 1 natt i juli 2023
Svar från Bankim Patel 26 juli 2023
thx

2/10 Väldigt dåligt

Lori

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Walk ways extremely dirty; Television did not work; broken furniture, broken floor slats throughout room; no closet for clothes and metal rack for hanging clothes was hanging loose from the wall so couldn't hold clothes; towels hard and only provided for one person one time regardless of number of days booked.
Bodde här 3 nätter i juli 2023
Svar från Bankim Patel 22 juli 2023
THX

10/10 Fantastiskt

JAVIER

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean. Staff was friendly and helpful. I’m definitely staying here next time in OC.
Bodde här 1 natt i juni 2023
Svar från Bankim Patel 22 juni 2023
Thank you for staying with us

10/10 Fantastiskt

Samuel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
evrething
Bodde här 1 natt i mars 2023
Svar från Bankim Patel 27 mars 2023
Thank you for staying with us

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Bankim Patel 13 mars 2023
Thank you for staying with us

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Nightmare
Terrible, Noisy near the roadway; heater not working; spring mattress NOT comfortable NOT COMING BACK
Bodde här 2 nätter i mars 2023
Svar från Bankim Patel 11 mars 2023
Thank you

6/10 Okej

servando

Reste med familjen
Gillade: Personal och service
Bodde här 1 natt i februari 2023
Svar från Bankim Patel 2 mars 2023
Thank you for staying with us

6/10 Okej

Ralph

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A clock of any kind would have been nice.
Bodde här 1 natt i december 2022
Svar från Bankim Patel 31 dec. 2022
Thank you for staying with us

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient and nice.
Bodde här 1 natt i oktober 2022
Svar från Bankim Patel 28 okt. 2022
Thank you for staying with us We appreciate you feed back

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Bankim Patel 10 okt. 2022
Thank you for staying with us

8/10 Bra

Jessica

Affärsresenär
Gillade: Renlighet och personal och service
Kind staff. But area felt sketchy and the parking lot was full and no where nearby to park.
Bodde här 1 natt i september 2022
Svar från Bankim Patel 7 okt. 2022
Thank you for staying with us

10/10 Fantastiskt

Jacob

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Straight-forward. Nothing too fancy, but SUPER convenient for what the rate is. Family-owned. The lady who helped me check-in couldn’t have been nicer. Planning on staying, again.
Bodde här 1 natt i oktober 2022
Svar från Bankim Patel 7 okt. 2022
Thank you for staying with us

8/10 Bra

Christina

Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful stay
Nice little inn to stay, free parking and the rooms and restrooms were very clean
Bodde här 1 natt i oktober 2022
Svar från Bankim Patel 7 okt. 2022
thank you for staying with us

10/10 Fantastiskt

Hao

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i september 2022
Svar från Bankim Patel 14 sep. 2022
Thank you for staying with us we appreciate your feed back

8/10 Bra

Maria

Bodde här 1 natt i augusti 2022
Svar från Bankim Patel 24 aug. 2022
Thank you for staying with us

6/10 Okej

Daniel

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Raised price for wk end for this motel location is wrong
Bodde här 1 natt i juli 2022
Svar från Bankim Patel 26 juli 2022
we told all the guest weekday and weekend price are not same weekend slightly hire price then weekdays its all the hotel in our area Thx

8/10 Bra

Diana

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No bad to stay with kids
Bodde här 1 natt i juli 2022
Svar från Bankim Patel 25 juli 2022
Thank you for staying with us

4/10 Dåligt

Cindy

Reste i grupp
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Dubious
Check in was challenging because the clerk did not understand the use of diminutive names for example: Cathy for Catherine so gave me a hard time telling me he could refuse me because my reservation had the diminutive (I only use) while my CDL had the full birth name. When making the reservation I did not see a flag stating a fee for a second vehicle for a two person reservation. He did not want to give a key to my friend who would be arriving later from LA. He finally agreed to give my friend an envelope in which I placed the second key. He charged $15.00 for my friend to park. We went out early morning for stargazing, I noticed more than 12 open parking spots. There was popcorn and other small debris on the floor when I entered the room. The coffee maker did not work. Positives were good location for access to Black Star Canyon and the water pressure in the shower was good. If one person just needs a place to stop for the night en route elsewhere this is fine, for two or more people looking for a leisure place to meet and visit this isn't th eplace.
Bodde här 1 natt i juni 2022
Svar från Bankim Patel 1 juli 2022
THANK YOU FOR STAYING WITH US

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Located near our venue and the room was clean and fully stocked.
Bodde här 2 nätter i juni 2022
Svar från Bankim Patel 28 juni 2022
Thank you for staying with us

10/10 Fantastiskt

LUIS

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really good for the amount of money I paid.
Bodde här 1 natt i juni 2022
Svar från Bankim Patel 16 juni 2022
Thank you for staying with us

8/10 Bra

Mikel

Gillade: Renlighet och personal och service
I have stayed at this locations several times over the years. the room size was good but I noticed this time not many accessible wall electric plugs. I would suggest to the staff or owners a few things. 1) when they provide the internet codes be preprinted on paper rather than handwritten so it would be easier for the customer would not have to guess if the clerk meant UPPER CASE or lower case or combination. 2) I remember from staying there the the card keys were not the typical card keys and remembered they should be returned to the front desk. When I left on Tuesday morning the office was still closed and there night window was there but really no place to leave the key. So I used the night window and pushed through till is was safely out of reach of anyone from the customer side from grabbing. But suggest something easier to leave these cards at front or suggest the key be left in the room.
Bodde här 2 nätter i maj 2022
Svar från Bankim patel 9 juni 2022
Thank you for staying with us we will address your comment

6/10 Okej

Mohammad

Affärsresenär
NA
Bodde här 2 nätter i maj 2022
Svar från Bankim Patel 13 juni 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Bra

Alan, Newbury Park

Its a clean older (~mid 70's design) facility. No bells or whistles, just a reasonable rate.
Bodde här 1 natt i maj 2022
Svar från Bankim Patel 11 juni 2022
Thank you for staying with us

6/10 Okej

Frank

Gillade: Personal och service
It’s okay when in a pinch!
The basics are covered, the facility is a little run down but the staff were wonderful. If they would only find a way to keep the homeless off the premises during the night.
Bodde här 1 natt i maj 2022
Svar från Bankim Patel 15 maj 2022
Thx for staying with us

4/10 Dåligt

Jesus

Bodde här 2 nätter i maj 2022

10/10 Fantastiskt

Holly, Orange

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very kind staff. Good location.
Bodde här 1 natt i april 2022
Svar från Bankim Patel 28 apr. 2022
Thank you for staying with us

2/10 Väldigt dåligt

Tanya

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not Safe & Not Willing to Help/ Dirty
Someone was trying to break into my room before sunlight. I called Hotel from my room, shaking with fear, and told them I was scared someone is breaking in. They said, "There is nothing I can do!" They said, "You scary, call police" DO NOT STAY HERE! They won't help you when you need help. The room had old sheets, food left on the bedspread, mold on the shower head and in the shower. Disgusting. Not Safe.
Bodde här 2 nätter i februari 2022
Svar från Bankim Patel 8 feb. 2022
Thx you for staying with us just letting this hotel we own since 96 we do not have any breaking into room never happen

6/10 Okej

Ruben

Affärsresenär, Reste med sin partner
Could use a little more upkeep to room.
Bodde här 1 natt i januari 2022
Svar från bankim patel 13 jan. 2022
THANKS FOR STAYING WITH US

8/10 Bra

Ma. Xochitl, Wasco

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
👍
Bodde här 1 natt i januari 2022
Svar från Bankim Patel 5 jan. 2022
Thank you for staying with us

6/10 Okej

David

Affärsresenär
Gillade: Renlighet
It was close to the airport
Bodde här 1 natt i december 2021
Svar från Bankim Patel 29 dec. 2021
Thx

2/10 Väldigt dåligt

Julie

Gillade inte: Personal och service och bekvämligheter
I came in around 2am. My mom was in the hospital. I paid Expedia. I had to pay them also. Tv remote didn’t work. Coffee maker didn’t work. Told the man at front desk. He didn’t care at all. Never again will I stay there. Telling anyone who will listen.
Bodde här 1 natt i december 2021
Svar från Bankim Patel 26 dec. 2021
thx