My husband and were unable to stay. He was rushed to the hospital the day before unexpectantly. I messaged the owner asking to cancel and asked for a refund even though I knew the policy was no refund. We had reserved on Friday for a Sunday check-in and I was messaging Saturday early morning. I too am a VRBO owner and have shown mercy for an unexpected emergency. However the owner was delayed in any response and eventually stop communicating. The "property manager" responded once saying they would have to check with the group but could only offer a credit for a future stay. No response from that point forward. Unfortunately I have never nor will be in that area again. We were coming to watch my graduating college son play his last golf tournament. Guest Beware!
