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Recensioner av Castle Hotel, Autograph Collection

4 out of 5
Castle Hotel, Autograph Collection
8602 Universal Boulevard, Orlando, FL

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 627 av 1002 recensioner" "
8 - Bra i betyg. 202 av 1002 recensioner" "
6 - Okej i betyg. 96 av 1002 recensioner" "
4 - Dåligt i betyg. 40 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 1002 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

6/10 Okej

javier

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Lots of multiple taxes added on that was not clearly stated when booking
Bodde här 2 nätter i maj 2024

6/10 Okej

George A

Gillade: Renlighet och personal och service
Not sure if my stay was up season or low season I found value for price and would seek this property out every time. In my opinion now would be the prefect time for upgrades before the property starts to trend downward
Bodde här 1 natt i maj 2024
Svar från Shanice 20 maj 2024
Thank you for sharing your experience! We appreciate your feedback.We hope to welcome you back soon!

10/10 Fantastiskt

Cindy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was nice and clean! We enjoyed our stay! Will come back again soon!
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Alana, Brandon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Castle Hotel is like no other hotel off I drive. Very unique and beautiful hotel.
Bodde här 1 natt i maj 2024
Svar från Lisa Robinson 13 maj 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Amy, welland

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We absolutely loved this hotel and property! It was beautiful! The location is perfect and there is lots to explore on the property as well as the surrounding neighborhood. Literally steps away from icon park. Tons of dining options although we loved everything we had at the castle. We were there five nights, and loved every minute of it, the adults and kids! Absolutely loved it, sure hope we get the opportunity to go back one day!
Bodde här 5 nätter i april 2024
Svar från Shanice 6 maj 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bra

Jessica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location. Several dining, shopping, and entertainment options within walking distance. We booked an insanely good deal on this room for 2 nights, for our 21st anniversary. Our room happened to be located across from what must have been the AC vent for the entire 4th floor. It was literally nonstop the entire time we were there. You could feel & hear the pressure change when opening or closing the bathroom door as well. I’m certain there are better accommodations at this hotel, but given our great deal we must have gotten the short end of the stick. For that rate, however, we would still stay again. Overall, that location is superb and worth booking a room. Try to get a good deal, but maybe not too good of a deal just to make sure you get a mid-grade room rather than low.
Bodde här 2 nätter i maj 2024
Svar från Lisa Robinson 5 maj 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard and for that we sincerely apologize for the inconvenience you experienced. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Anja, Cape Coral

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay. Comfy beds, right in International Drive. Great entertainment and restaurants a few steps away.
Bodde här 1 natt i maj 2024
Svar från Lisa Robinson 5 maj 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Amy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing staff
Bodde här 3 nätter i april 2024
Svar från Shanice 1 maj 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Christine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Lisa Robinson 30 apr. 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

David

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great for familys we love this place, will be returning in june!!
Bodde här 2 nätter i mars 2024
Svar från Shanice 22 apr. 2024
Thank you so much for your kind words! We hope to keep leaving you and your family with great memories!We can't wait to welcome you back in June!

6/10 Okej

Adriana

Bodde här 3 nätter i april 2024
Svar från Lisa Robinson 13 maj 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okej

Jianjing

Gillade: Renlighet och boendets skick och faciliteter
Location is good and convenient. We stayed 5 nights, they never cleaned our room until the last day in the morning. The cleaning lady knocked on our door 3 times (8:30am, 10:00am, and 10:15am) even though I told her to come back later around 10:45am on the first knock! We had to call the front desk ourselves to get some clean towels on 3rd day after we came back from the theme park. Also, sometimes the water in the toilet keeps running, which is very annoying.
Bodde här 5 nätter i april 2024
Svar från Shanice 21 apr. 2024
Good morning. We do apologize for the subpar experience you had with us. Incredible service is our goal and priority and your experience definitely fell short of this. It is, indeed, below our standard. We have shared your message with the appropriate leadership in order to prevent issues such as your own from occurring in the future.We hope you choose us again if your travels bring you back to the area.

10/10 Fantastiskt

Tushar, Jamaica

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the hotel, and the pool, and the staff were amazing.
Bodde här 5 nätter i februari 2024
Svar från Lisa Robinson 15 apr. 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Amdel M

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the staff, how close to places is, love the room and how clean was everything. The only thing I did not like was that had to pay for parking.
Bodde här 3 nätter i januari 2024
Svar från Shanice 10 apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience.We hope to welcome you again soon!

10/10 Fantastiskt

ericka

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unique designs big rooms ans comfortable bed
Bodde här 1 natt i april 2024
Svar från Ariel 9 apr. 2024
Thank you so much for your feedback! We hope to see you again soon!

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The updates are great
Bodde här 1 natt i april 2024
Svar från Shanice 7 apr. 2024
On behalf of our entire team, thank you for your feedback. We are so happy to hear that you enjoyed your stay and found our updates to your liking.We hope to welcome you again soon!

8/10 Bra

Jamie, Belleview

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice location. We booked a king room, actually got a queen room, and when we called the front desk the guy argued with us. We have a king bed at home, we know the difference.
Bodde här 2 nätter i mars 2024
Svar från Shanice 4 apr. 2024
Good evening! On behalf of the entire team, thank you for sharing your experience. Your feedback is always appreciated and helps us to improve the quality of our service.We hope to welcome you again soon and leave an even better impression for your next stay.

10/10 Fantastiskt

Sanjana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very nyc rooms , very beautiful hotel building and rooms are very comfortable nd clean and well maintained , nd washrooms are really goood , we really enjoyed our stay
Bodde här 2 nätter i mars 2024
Svar från Shanice 2 apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.We do appreciate your feedback and hope to welcome you again soon.

8/10 Bra

Larissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked honestly everything on this property but the breakfast could have been better.
Bodde här 1 natt i mars 2024
Svar från Shanice 2 apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.We hope to welcome you again soon and that we are able to leave an even better impression on your next visit.

10/10 Fantastiskt

Leroy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service
Bodde här 2 nätter i mars 2024
Svar från Shanice 2 apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.We hope to welcome you again soon.

10/10 Fantastiskt

Sharron

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Bodde här 2 nätter i mars 2024
Svar från Lisa Robinson 17 mars 2024
On behalf of the entire hotel team, we want to thank you for sharing your recent feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Loved the pool and hot tub outside. Breakfast was amazing.
Bodde här 2 nätter i februari 2024
Svar från Shanice 9 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It was a pleasure having you! Once again, thank you for your feedback!We hope to welcome you again soon!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would stay here again!
Very nice place to stay and also is within walking distance of numerous restaurants and things to do
Bodde här 3 nätter i februari 2024
Svar från Shanice 23 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It was a pleasure having you!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Cisco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Shanice 23 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always a pleasure to have you!We hope to welcome you again soon.

10/10 Fantastiskt

Kalli

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was absolutely beautiful! And so close to everything!
Bodde här 1 natt i december 2023
Svar från Danny 11 feb. 2024
Hello Kalli: Thank you for your feedback and we look forward to hosting you again soon.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Bodde här 1 natt i februari 2024
Svar från Shanice 10 feb. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such incidents from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bra

Keith, Plant City

Bodde här 1 natt i februari 2024
Svar från Shanice 7 feb. 2024
Hello Keith, Thank you so much for your feedback and we appreciate you taking the time to let us know. We hope to have the opportunity to serve you again.

8/10 Bra

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel, we loved the castle theme ! We were only in Orlando for the night to get my daughter to a test/procedure at the Children’s hospital the next morning so our experience was short . The staff was so welcoming and pleasant . We were accommodated with a late checkout so that my daughter was able to take a nap and shower before the long drive home which really made a difference for us ! The room was clean and comfortable and there was a great view of the Orlando eye from the rooftop terrace ! The hotel is within walking distance of some great restaurants as well as Icon park . Just read the fine print on the room service menu as the 10$ brownie turned into 22$ after charges . We would definitely stay here again !
Bodde här 1 natt i januari 2024
Svar från Danny 4 feb. 2024
Hello Kimberly, Thank you so much for your feedback and we appreciate you taking the time to let us know. We hope to have the opportunity to serve you again.

10/10 Fantastiskt

Nicholas

Bodde här 6 nätter i januari 2024
Svar från Danny 4 feb. 2024
Hello Nicholas: Thank you and we look forward to hosting you again soon.

10/10 Fantastiskt

Allen

Bodde här 2 nätter i januari 2024
Svar från Danny 4 feb. 2024
Hello Allen: Thank you and we look forward to the opportunity to host you again very soon.

10/10 Fantastiskt

Alyssa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Such a pretty place.
It was honestly such a nice hotel to stay in. Everyone at the front desk was so nice and the room looks just like the pictures. It was a good walking distance to the the eye so I can’t complain.
Bodde här 1 natt i december 2023
Svar från Danny 21 jan. 2024
Hello Alyssa: Thank you so much for your feedback and we hope to have the opportunity to host you again soon.

10/10 Fantastiskt

Jorge

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really cool reception staff
Bodde här 2 nätter i december 2023
Svar från Danny 14 jan. 2024
Hello Jorge: Thank you for your feedback and we look forward to hosting you again soon,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Hotel was in a great location and parking was super easy. The only con was that the carpets in the room were a bit damp, but that could be because of the humidity outside. Overall, we loved the hotel and we will stay here again.
Bodde här 4 nätter i januari 2024
Svar från Danny 14 jan. 2024
Hello: Thank you for your feedback and it was our pleasure hosting you. We hope to have the opportunity to host you again soon.

10/10 Fantastiskt

June

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Danny 14 jan. 2024
Hello June: Thank you and we look forward to seeing you again soon.

6/10 Okej

Praneet

Bodde här 3 nätter i januari 2024
Svar från Danny 14 jan. 2024
Hello Praneet: Thank you and we hope to have the opportunity to host you again soon.

4/10 Dåligt

Bryan

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
When you ask for room service to clean, you will need to ask again and again and again and then you might get it. The housekeepers act like they do not understand English and then start speaking English. Housekeepers need further training on customer service and when you service a room do your job not half- ass.
Bodde här 9 nätter i december 2023
Svar från Shanice Gayle 9 jan. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such incidents from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Rogelio

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Danny 9 jan. 2024
Hello Rogelio: Thank you and we look forward to hosting you again soon,

10/10 Fantastiskt

Aleesha

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved staying here! It’s such a unique building and it looked so pretty inside with the Christmas Decorations. The room was spacious and comfortable. No complaints whatsoever, would definitely stay again. It was a perfect last-minute stay to celebrate our anniversary!
Bodde här 2 nätter i december 2023
Svar från Danny 9 jan. 2024
Hello Aleesha: Thank you and it was our pleasure hosting you. We hope to have the pleasure and the opportunity to host you again soon.

8/10 Bra

liseth, jacksonville

Bodde här 1 natt i december 2023
Svar från Danny 9 jan. 2024
Hello liseth: Thank and we look forward to hosting you again soon.

10/10 Fantastiskt

Yaneth

Bodde här 2 nätter i december 2023
Svar från Danny 4 feb. 2024
Hello Yaneth, Thank you and we look forward to hosting you again soon.

10/10 Fantastiskt

Vilmaris

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent overall. I didn’t like they charged me for the parking spot and the room services supervisor tried to open my door so early in the morning as there strategy to kick me out early. Breakfast was delicious for a fear price.
Bodde här 1 natt i december 2023
Svar från Danny 9 jan. 2024
Hello Vilmaris: Thank you and we hope to have the opportunity and the pleasure of hosting you again very soon,

10/10 Fantastiskt

Leandro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente
Bodde här 8 nätter i december 2023
Svar från Danny 9 jan. 2024
Hello Leandro: Thank you and we look forward to hosting you again soon.

10/10 Fantastiskt

Stanley

Bodde här 4 nätter i december 2023
Svar från Danny 30 dec. 2023
Hello Stanley: Thank you and we look forward to hosting you again soon.

10/10 Fantastiskt

Tabitha Cruz

Bodde här 2 nätter i december 2023
Svar från Danny 29 dec. 2023
Hello Tabitha: Thank you and we look forward to hosting you again very soon. Happy New Year!

6/10 Okej

Lianlian

Reste med sin partner
Gillade: Boendets skick och faciliteter
The house keeper did not clean and provide supply every day, and the second morning around 5 am the fire alarm sounded, no any explain from front desk. The hotel price is good, and location is good distance.
Svar från Danny 29 dec. 2023
Hello Lianlian: Thank you for your feedback and we are very sorry for the inconvenience you experienced. I shared your feedback with my leadership team. We wish you a very Happy New Year!

10/10 Fantastiskt

Maria

Gillade: Bekvämligheter
Svar från Danny 29 dec. 2023
Hello Maria: Thank you and we look forward to hosting you again soon. Happy New Year!

10/10 Fantastiskt

Elaina

Bodde här 4 nätter i december 2023
Svar från Danny 29 dec. 2023
Hello Elaina: Thank you and we look forward to hosting you again soon.

6/10 Okej

Kathryn

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Danny at the front desk was fenominal, the food was way over priced for the portion size and the hot tub wasn't very hot..as for the room, it was passable
Bodde här 1 natt i december 2023
Svar från Danny 27 dec. 2023
Hello Kathryn: Thank you so much for your feedback and it was a great pleasure meeting you at check-in. We appreciate your feedback and I sincerely apologize for the inconvenience you experienced. I have shared your feedback with my leadership team. I wish you a very Happy New Year!!!

10/10 Fantastiskt

Ricardo Ernesto

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me encanta este hotel
Bodde här 2 nätter i december 2023
Svar från Danny 27 dec. 2023
Hello Ricardo Ernesto: Thank you and we hope to have the opportunity to host you again soon. Happy New Year!

10/10 Fantastiskt

John, FORT MYERS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property, clean and quiet. Surprised by parking fee!!
Bodde här 1 natt i december 2023
Svar från Danny 26 dec. 2023
Hello John: Thank you and we look forward to hosting you again very soon.