Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 218 av 1004 recensioner" "
10 - Fantastiskt
218
8 - Bra i betyg. 248 av 1004 recensioner" "
8 - Bra
248
6 - Okej i betyg. 168 av 1004 recensioner" "
6 - Okej
168
4 - Dåligt i betyg. 165 av 1004 recensioner" "
4 - Dåligt
165
2 - Väldigt dåligt i betyg. 205 av 1004 recensioner" "
2 - Väldigt dåligt
205
6,4/10
Renlighet
7,0/10
Personal och service
5,8/10
Bekvämligheter
6,2/10
Boendets skick och faciliteter
5,4/10
Hållbarhet
Recensioner
10/10 Fantastiskt
kenneth
Reste med sin partner
20 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
es comodo porque tiene todas las necesidades que pedia
kenneth
Bodde här 1 natt i maj 2024
8/10 Bra
Dwayne Charleston, Clermont
Reste med sin partner
18 maj 2024
Gillade: Renlighet och personal och service
The hotel is in a great location. The one bad thing I can say about this hotel, is limited the breakfast items you can choose from.
Dwayne Charleston
Bodde här 1 natt i maj 2024
Svar från Hotel Management 19 maj 2024
Dear Dwayne, We are delighted to hear you enjoyed the great location at Extended Stay America. Thank you for your feedback regarding breakfast options. We will take your comments into consideration as we strive to enhance our offerings for a better guest experience. We appreciate your input and hope to welcome you back soon!Sincerely,Hotel Management
8/10 Bra
Raul Pena
14 maj 2024
Gillade: Boendets skick och faciliteter
Raul Pena
Bodde här 2 nätter i maj 2024
2/10 Väldigt dåligt
Chris
Affärsresenär
10 maj 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We went to check in, one of our rooms was given to someone else. The second room when we went up was FILTHY bed wasn't made there was trash all in the room. The other room in our group the room was filthy as well. They had to go to the store and buy their own cleaning supplies. I would NOT recommend this hotel
Chris
Bodde här 4 nätter i maj 2024
Svar från Hotel Management 11 maj 2024
Dear Chris, Thank you for sharing a review of your experience. Your comfort and satisfaction are paramount, and it is disheartening to hear that we fell short of meeting your expectations. We sincerely apologize for the oversight with your room assignments and the cleanliness issues you encountered. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we are actively addressing these concerns internally to prevent recurrence. We hope you will consider giving us another chance to provide the exceptional experience you deserve. If you decide to give us another opportunity, please reach out, and we will do everything we can to ensure a much better stay.Sincerely,Hotel Management
10/10 Fantastiskt
Yelaine
4 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I came to spent my birthday weekend , I love it , the beach the pool, the service on the bar or lobby was excellent
Yelaine
Bodde här 2 nätter i maj 2024
Svar från Hotel Management 5 maj 2024
Dear Yelaine, Thank you for choosing us and sharing your feedback at Extended Stay America. We are glad you enjoyed the beach, pool, and exceptional service from our bar and lobby staff. Creating memorable experiences for our guests is what we strive for, and we are delighted that we could contribute to your special celebration. Thank you for choosing to spend your birthday with us, and we hope to welcome you back for more wonderful experiences in the future!Sincerely,Hotel Management
4/10 Dåligt
Keera, Chaguanas
Reste med familjen
1 maj 2024
Gillade inte: Renlighet och boendets skick och faciliteter
It wasn’t breakfast inclusive even though it’s listed breakfast inclusive. Pool is unusable as it’s not kept cleaned… appliances are outdated and the bins won’t cleaned when we 1st checked in
Keera
Bodde här 4 nätter i april 2024
Svar från Hotel Management 1 maj 2024
Dear Keera, We apologize for the inconvenience you experienced during your stay. It is important to us that our guests have accurate information about our amenities, and we regret any confusion regarding the inclusion of breakfast. Additionally, we are sorry to hear about the condition of the pool and the cleanliness of the appliances and bins upon your arrival. Your feedback is valuable, and we will address these issues to ensure a more enjoyable experience for our guests. We appreciate your patience and hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management
2/10 Väldigt dåligt
Emma
29 apr. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Emma
Bodde här 7 nätter i mars 2024
6/10 Okej
Keera
27 apr. 2024
Gillade inte: Boendets skick och faciliteter
Keera
2/10 Väldigt dåligt
Amy
22 apr. 2024
Amy
Bodde här 5 nätter i april 2024
8/10 Bra
Paul
Affärsresenär, Reste med sin partner
20 apr. 2024
Gillade: Personal och service
Gillade inte: Bekvämligheter
Location was close to the Orange County Concention Center (7 minute walk). The breakfast options were hot cereal and hot coffee, we passed on that. The shower leaked the whole weekend and maintenence did not show up to fix it, which resulted in the floor boards coming up. Also, the pool was filthy all weekend. However, the room was otherwise functional.
Paul
Bodde här 4 nätter i april 2024
4/10 Dåligt
Tracy
Reste med familjen
14 apr. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Damage in the bathroom. Sticky floors in the room. Broken down, uncomfortable bedding. Overall, not good.
Tracy
Bodde här 1 natt i april 2024
Svar från Hotel Management 15 apr. 2024
Dear Tracy, We apologize for your disappointing experience during your recent stay. Your feedback concerning the damage in the bathroom, sticky floors, and uncomfortable bedding is concerning, and we regret any discomfort caused. Please accept our sincerest apologies for falling short of your expectations. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure immediate improvements are made. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback. Should you choose to stay with us again, we will do our utmost to exceed your expectations. Thank you for bringing these matters to our attention.Sincerely,Hotel management
2/10 Väldigt dåligt
Larry
6 apr. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I wasnt feeling well so the only reason i stayed. Dirty towels in bathroom , mattress was stained in the pull out and disgusting. Hallway smelled of an ungodful oder! Really not much else to say. Cant believe i paid money for that property.
Larry
Bodde här 1 natt i april 2024
Svar från Hotel Management 6 apr. 2024
Dear Larry, We sincerely apologize for the unsatisfactory experience you had during your recent stay. It is distressing to hear about the cleanliness issues with the towels and mattress, as well as the unpleasant odor in the hallway. Your comfort and satisfaction are paramount to us, and we deeply regret falling short of your expectations. Please know that we take your feedback seriously and are actively addressing these concerns to prevent recurrence. We understand your disappointment and genuinely apologize for any inconvenience caused. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
2/10 Väldigt dåligt
Crystal
17 mars 2024
Gillade inte: Renlighet och boendets skick och faciliteter
We stayed in Room 103 and it was filthy . I told the service desk about it and I sent the photos to the email that was provided to me.. I shouldn’t have to pay $94.15 for this filthy room
Crystal
Bodde här 1 natt i mars 2024
Svar från Hotel Management 18 mars 2024
Dear Crystal, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
8/10 Bra
Karen
15 mars 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location, SeaWorld very close by. Staff very friendly and helpful. Spacious room. Need to upgrade cable. Had an issue with s/one knocking on my door several times between 10-12:30am. Security could be better
Karen
Bodde här 7 nätter i mars 2024
Svar från Hotel Management 16 mars 2024
Dear Karen, Please accept our gratitude for taking the time to review your stay. We are glad to hear that you enjoyed Extended Stay America's excellent location near SeaWorld and found our staff friendly and helpful. Thank you for your feedback regarding the cable and security concerns. We will certainly take these into consideration as we strive to improve our services. We appreciate your valuable input and hope to welcome you back again soon.Sincerely,Hotel Management
10/10 Fantastiskt
Desiree
12 mars 2024
Desiree
Bodde här 1 natt i mars 2024
10/10 Fantastiskt
Desiree
12 mars 2024
Desiree
Bodde här 1 natt i mars 2024
10/10 Fantastiskt
Desiree
Affärsresenär
12 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente
Desiree
Bodde här 1 natt i mars 2024
2/10 Väldigt dåligt
Laquasha
25 feb. 2024
Laquasha
Bodde här 1 natt i februari 2024
10/10 Fantastiskt
Desiree
24 feb. 2024
Desiree
Bodde här 1 natt i februari 2024
2/10 Väldigt dåligt
Felicia
Reste med familjen
24 feb. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
No toiletries
Felicia
Svar från Hotel Management 25 feb. 2024
Dear Felicia, We apologize for the oversight regarding the toiletries during your stay. Providing essential amenities is a standard practice, and we regret any inconvenience caused by their absence. Your feedback is valuable, and we will address this issue promptly to ensure that all necessary items are readily available for our guests. Please accept our sincere apologies for any inconvenience, and we appreciate your understanding. We hope you consider another chance to provide you with an enjoyable and comfortable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
2/10 Väldigt dåligt
Carrie
Reste med familjen
24 feb. 2024
This is the worst hotels I have ever stayed at! You couldn’t walk in the yard without stepping in dog poop. Booked for 5 nights left after 3 without giving me a refund. Breakfast is granola bars. I chose to stay there so I would have a kitchen, oven did not work at all and refrigerator froze everything. For four consecutive days I asked if they could get them fixed or I could change rooms they said no and maintenance would get to it when they could. We did not have a remote for our TV even! When I asked for one the second day they told me they did not have one. I also had hotel staff walk in on us at 10:45 at night, she apologized, but thought that was odd and have NEVER had that happen anywhere before. Front desk staff was nothing but rude. After 3 nights I addressed my concerns with the staff and just asked for a new room and she said I didn’t have to stay there and I could stay somewhere else if I wanted. That’s when I left. DO NOT stay here!!!
Carrie
Bodde här 5 nätter i februari 2024
Svar från Hotel Management 24 feb. 2024
Dear Carrie, Thank you for your honest evaluation. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we sincerely apologize for the issues that impacted your stay. We hold ourselves to a high standard of quality and service. We will ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for bringing this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
2/10 Väldigt dåligt
THOMAS
Reste med familj och småbarn
23 feb. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unfortunately, this was a bad experience. There were sugar ants all over the stove and counter. The room was not clean. Dirt and smudges located on almost every wall, light socket, and light switch. The hallway and lobby smelled like weed... smelled like that both days. No bueno.
THOMAS
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 24 feb. 2024
Dear THOMAS, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
2/10 Väldigt dåligt
Malika
21 feb. 2024
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The halls smelled really bad
Malika
Svar från Hotel Management 21 feb. 2024
Dear Malika, Thank you for bringing your concern to our attention. We appreciate your feedback regarding the unpleasant odor in the halls. Rest assured, we take such comments seriously and will be addressing the issue with our respective team. Our aim is to create a comfortable environment for all guests, and your input helps us in achieving that. We hope to have the opportunity to provide you with an improved experience during any future stays.Sincerely,Hotel Management
2/10 Väldigt dåligt
Raymond
18 feb. 2024
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Room was outdated and not clean. There was hair on the bed, the toilet had not been cleaned and the floor was sticky. We checked in and out 15 minutes later.
Raymond
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 19 feb. 2024
Dear Raymond, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
4/10 Dåligt
Jazmin
18 feb. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jazmin
Bodde här 1 natt i februari 2024
2/10 Väldigt dåligt
Viringa
18 feb. 2024
Viringa
Bodde här 1 natt i februari 2024
4/10 Dåligt
Edison
Reste med sin partner
17 feb. 2024
Gillade inte: Renlighet och bekvämligheter
The place is decent to stay a night or 2 but nothing more. Bathrooms are in bad shape and theres a smell coming from the water. Location is great for entertainment and restaurant
Edison
Bodde här 1 natt i februari 2024
Svar från Hotel Management 18 feb. 2024
Dear Edison, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our concerned team is already at work. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
2/10 Väldigt dåligt
Laura
17 feb. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Laura
2/10 Väldigt dåligt
Dustin
Reste med familjen
15 feb. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was dirty and the refrigerator looked like a bathroom exploded on it. When entering the building there is an overwhelming smell of the devils lettuce. This is a smoke free property but evidently not. Overall not cared for and you can tell by the way management words the letter they give you that they don’t care.
Dustin
Bodde här 1 natt i februari 2024
Svar från Hotel Management 15 feb. 2024
Dear Dustin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
8/10 Bra
Larmell
14 feb. 2024
Larmell
Bodde här 1 natt i februari 2024
10/10 Fantastiskt
Christopher
Reste med familjen
5 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Christopher
Bodde här 5 nätter i januari 2024
4/10 Dåligt
Kevin
4 feb. 2024
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
My door wouldn’t lock unless I was in the room. Alerted staff that I could t lock the door when I was leaving to go to a meeting. Came back hours later and the door was closed but still not locked. That’s not a small thing.
Staff was friendly otherwise and the place was clean.
Kevin
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 5 feb. 2024
Dear Kevin, Thank you for bringing this to our attention. We appreciate your kind words about our friendly staff and the cleanliness of the facility. However, we apologize for any inconvenience with the door lock and appreciate your understanding. Rest assured, we take your feedback seriously and address the issue internally to enhance our security measures. Your safety and comfort are our top priorities, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
4/10 Dåligt
Julianna
3 feb. 2024
Julianna
Bodde här 1 natt i februari 2024
10/10 Fantastiskt
Vincent
1 feb. 2024
Gillade: Personal och service och boendets skick och faciliteter
Vincent
Bodde här 1 natt i januari 2024
2/10 Väldigt dåligt
Verifierad resenär
30 jan. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 2 nätter i januari 2024
2/10 Väldigt dåligt
Melissa
Affärsresenär
29 jan. 2024
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The front desk girl was lovely and so helpful. The condition of the hotel was absolutely deplorable. The first room was not clean. The bathroom was covered in splattered feces, and the nightstands had sticky residue from the past guest drinks. The carpets were stained, the ceilings were covered in water marks and patch work which indicative of mold removal. Will never stay in an extended stay again.
Melissa
Bodde här 1 natt i januari 2024
Svar från Hotel Management 30 jan. 2024
Dear Melissa, Thank you for choosing us and sharing your recent stay experience. We are sorry for the disappointment with the room's condition and the cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. We will instruct our team to re-check the rooms before delivery. Our front desk team is available to help you with anything while you are our guest. Thank you for staying with us; considering our helpful staff, we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
2/10 Väldigt dåligt
Yarrow
29 jan. 2024
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dirty room
Need to be clean. Smell terrible. Fry chiken, oil on table.
Yarrow
Bodde här 2 nätter i januari 2024
Svar från Hotel Management 30 jan. 2024
Dear Yarrow, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
6/10 Okej
Elsa
Reste med familjen
29 jan. 2024
Gillade inte: Renlighet
Elsa
Bodde här 2 nätter i januari 2024
2/10 Väldigt dåligt
Toivo
Affärsresenär
27 jan. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Älä mene tähän hotelliin!
Hotellin toinen hissi oli rikki ja toinen toimi vaihtelevasti.
Hotelli mainostaa, että hinta sisältää aamiaisen- aamiainen oli kylmä kahvi ja keksi? Kahvimaitoa ei myöskään löytynyt.
Lakanoissa musta viiva. maksaessamme emme saaneet kuittia koska printteri oli rikki ja lupasivat laittaa kuitin e-mailiin ja sanoivat he laittoivat kuitin e-mailiin, mutta kuittia ei kuitenkaan tullut. Joudumme soittamaan ja pyytämään kuittia uudestaan. emme koskaan mene uudestaan hotelliin!
Toivo
Bodde här 2 nätter i januari 2024
Svar från Hotel Management 30 jan. 2024
Dear Toivo, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management
4/10 Dåligt
Erik
Affärsresenär
27 jan. 2024
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Book direct & not through 3rd party
Property did not have my reservation/ info upon arrival. Was told Hotels.com canceled the booking days prior. Disappointing experience all around & will likely not use this booking engine in the future
Erik
Bodde här 3 nätter i januari 2024
Svar från Hotel Management 30 jan. 2024
Dear Erik, Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and work on the issues, so this never repeats. We deeply regret any confusion over your recent reservation through online booking sites. We certainly understand your frustration, and we hope you were able to take up these concerns with them directly. Please return and stay with us another time so we can provide you with a much more enjoyable experience.Sincerely, Hotel Management
2/10 Väldigt dåligt
Yanley
27 jan. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Don’t stay here
Yanley
Bodde här 2 nätter i januari 2024
Svar från Hotel Management 30 jan. 2024
Dear Yanley, Thanks for your comments regarding your time with us. We are disappointed to learn about the inconvenience caused. Our front desk is always available to assist you and maximize your stay. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
2/10 Väldigt dåligt
Jason
Reste i grupp, Affärsresenär
26 jan. 2024
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Room smelt terrible, dirty and very old. Bed was not comfortable and the pullout sofa bed was absolutely terrible. I would never stay here again or recommend to any. Outside looks great though, probably to lure you in.
Jason
Bodde här 4 nätter i januari 2024
Svar från Hotel Management 27 jan. 2024
Dear Jason, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
2/10 Väldigt dåligt
Kirk
Affärsresenär, Reste med familjen
25 jan. 2024
The place was dirty and the staff unfriendly and not knowledgeable of the amenities. They couldn’t even program my key card correctly!
Kirk
Bodde här 2 nätter i januari 2024
Svar från Hotel Management 26 jan. 2024
Dear Kirk, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management
2/10 Väldigt dåligt
Sandra
25 jan. 2024
Sandra
Bodde här 3 nätter i januari 2024
2/10 Väldigt dåligt
Verifierad resenär
Affärsresenär
18 jan. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay at your own risk.
After getting my keys, I walked into a room that was already occupied. I was immediately moved to a new room and it was fine. Front Desk was helpful. It wasn't very clean, the trash in the kitchen wasn't even taken out. I only stayed for 2 nights and that's all I would be able to handle. Very loud footsteps both nights above in the middle of the night.
Verifierad resenär
Bodde här 3 nätter i januari 2024
Svar från Hotel Management 19 jan. 2024
Dear Guest, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you, even with your shared noise concerns. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
2/10 Väldigt dåligt
Roni
15 jan. 2024
Roni
Bodde här 5 nätter i januari 2024
2/10 Väldigt dåligt
Jennifer
12 jan. 2024
Jennifer
Bodde här 3 nätter i januari 2024
2/10 Väldigt dåligt
Betty
Reste i grupp, Affärsresenär
11 jan. 2024
Gillade inte: Bekvämligheter
Carpet stains, microwave didn't work, roaches, tub stains, rust stains on refrigerator. Billing issues, charged for upgrade without my knowledge, refunds not made as promised. Staff (a lot of new hires). Only plus factor close proximity to convention center.
Betty
Bodde här 2 nätter i januari 2024
Svar från Hotel Management 13 jan. 2024
Dear Betty, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
4/10 Dåligt
Steven
Reste med familjen
9 jan. 2024
Gillade: Personal och service
Gillade inte: Renlighet
Wir hatten mit Frühstück gebucht, es gab ein Muffin und Kaffee. Das ist aus meiner Sicht kein Frühstück . im Zimmer roch es regelmäßig nach frittiert fett, auf den Fluren sowieso. Der PVC Boden war klebrig, und die Matratze auf der ausklappen Couch hatte große braune Flecken.
Steven
Bodde här 4 nätter i januari 2024
Svar från Hotel Management 10 jan. 2024
Dear Steven, Thank you for sharing your feedback about your recent stay. We sincerely apologize for falling short of your expectations. Your concerns are important to us, and we assure you that we will address them promptly to enhance our services. Please consider giving us another opportunity to provide you with an improved experience. We value your input, and your comfort is our top priority.Sincerely,Hotel Management
2/10 Väldigt dåligt
Kenyone
30 dec. 2023
Gillade inte: Bekvämligheter
Cold rooms tub stopped up waste of money
Kenyone
Bodde här 1 natt i december 2023
Svar från Hotel Management 31 dec. 2023
Dear Kenyone, We sincerely apologize for the issues you experienced during your stay. It's disheartening to read about the cold rooms and the tub stoppage, and we understand the impact this had on your comfort. Please be assured that your feedback is taken seriously, and we will address this issue with our maintenance team for improvement. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management