Hi Lendsay we are so glad you enjoyed the resort and house we would love to see you back again soon at Regal Palms. Joe

Thank you I’m glad you enjoyed the house and resort

Hi Farrah, glad you enjoyed the resort. I have raised your feedback to my management company as the house is always spotlessly cleaned and checked prior to each guest arriving so I am not sure why this didn’t appear to be the case for you. I can only apologies and thank you for raising this with us.

Thankyou for your kind response Colin. The pool and hot tub refurbishment was out of our control but I do apologies that it was completed during your stay. The resort do have to do this on limited occasion to maintain it.

Thank you for your positive comments on the house which we will surely take on board. We are glad you enjoyed the location and made good use of the house as needed.

Hi Pam thank you for your review I am glad you enjoyed your stay at the house and resort.

Hi Kathy I am so sorry to hear you had a bad experience. I have spoken to the Management Company and they advised they responded immediately to your concerns. Given the issues you raised I completely refunded your stay and offered a further free weekend stay. I had the house professionally treated and I am now at the house myself and am having no issues.

Thank you for the positive review.

Thank you for your review glad you enjoyed your short stay x

Hi Jason thank you for your kind comments. We are so delighted your family enjoyed your time at the house and resort.

Thank you for your feedback

Thank you for your kind review we are so glad you loved the house and resort.

Thank you I’m glad you enjoyed your stay

Thank you for your kind review I am glad you enjoyed the resort and house.

Hi, am glad you enjoyed the stay and the house.

Thanks for you review and acknowledging how quickly management were able to resolve any issues you had. Regards, Joe

Resort fee is notified on VRBO and owners have no control over this it is wholly collected by the resort. Towels are available within the house and can also be collected at the pool area when open. We don’t provide the lines of detergent on soap condiments. Thanks, Joe

Thank you for your kind words and we are glad you enjoyed your stay at the resort and house

Hi Tonysha, I’m glad you enjoyed the resort and house. With regards the resort and pool fee we do make this known in the house description on VRBO and the information booklet we send out under rates and availability. Regards, Joe

Hi Alice we are glad overall you found the house nice and to your satisfaction. We do apologies if the pots and pans didn’t appear clean and have asked Management to ensure these are cleaned before each guest arrive and to replace any which may need to be removed. With regards the sponge I know this is something we do not usually provide for guests and we are glad you were able to get more towels upon request. Best regards, Joe

Thank you for your very kind review we very much appreciate this.

Hi Melvin, thank you for your kind words we are glad you enjoyed your stay at the house and resort. Regards, Joe

Hi Debra, thank you for you kind words and I’m so glad you enjoyed your stay a d the house and resort. Best wishes, Joe

Thank you Shane glad you and your family enjoyed the stay.

Hi Arthur, We are glad you enjoyed the house overall. I have passed your comments on to my management company regards having a look at the washer dryer, towels and shampoo. We pride ourselves on ensuring all guests have a magical stay at the house. Regards, Joe

Hi James glad you enjoyed the stay and the house suited your crew. Joe

Hi Patti, We are sorry to hear about the problems you had with checkin and the pool area. We will raise these with the Resort and ensure then take appropriate action to remedy for all future guests. Regards, Joe

We are glad you enjoyed your stay with us and hope to see you again

We are sorry to hear about your experience and as you are aware as soon as you contacted me about the left medicines I alerted the management company to help assist you. They advised they checked with the cleaners and they said that they had not seen it. I believe they this information back to you and you asked if you could go back and look for yourself and were advised you could. I believe you were told that the cleaners had not seen the medication but you then asked if you could look through the garbage bin just in case it had been thrown out which the management company advised that was fine. At no point did the Management Company recommend you go through the garbage. As for "setting it aside", the Management would never leave the likes of medicines it in the home obviously and the cleaners won't take anything out of the house that isn't theirs.

We take all feedback seriously. We are sorry you didn’t enjoy your stay and have insisted the management company review the concerns and resolve any issues. We are surprised about the beds as the mattresses and box springs are new. The towels are cleaned or replaced and the cleaniness of the house is checked for every guest coming in uby the management company.

Hi Dan, I’m sorry you experienced these issues although I note the management team dealt with them immediately for you.

Hi Lisa we’re so glad you enjoyed your stay at the house and resort

Hi rose thanks for the feedback and glad you enjoyed the stay. Will get the management company to review the creaky beds you say you experienced.

Hi Dan, Thank you for your comments we take all guest feedback positively as we strive to ensure every guest's stay is memorable and magical. In response to your concerns we can advise: Check-in and check-out times for the house are notified in the information we provide prior to arrival. Guests can seek to request earlier check-ins or late check-outs but these cannot be guaranteed as we need to ensure the house is clean prior to guests arrival. I recall we did manage to get you a little earlier check-in when you arrived and asked. With regards wait time at reception, I understand that the resort are aware that during busy periods of the year this can occur and have therefore put new measures in place to resolve this. As of 1st May a new self check-in process has been activated. I believe maintenance did call first thing the following morning to check the tv in the master bedroom and found it to be working ok. They also fixed the shower head at the same time. With regards the mattresses these are fairly new and were checked and confirmed in a good state.

Hi Pat, We are glad you had a magical stay and all was expected at the resort and house.

Hi Mary, Thank you so much for your lovely review we appreciate it so much. We are so glad you enjoyed your stay at Regal Palms.