Utomhuspool och solstolar
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Recensioner av Best Western Plus Universal Inn

2.5 out of 5
Best Western Plus Universal Inn
5618 Vineland Rd, Orlando, FL

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 446 av 1000 recensioner" "
8 - Bra i betyg. 316 av 1000 recensioner" "
6 - Okej i betyg. 137 av 1000 recensioner" "
4 - Dåligt i betyg. 55 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 46 av 1000 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Aleksandra

Reste med familjen
Ok as a basecamp. Booked this hotel because of the pool and shuttle to the parks. The pool was closed for a couple of days and very cold. The fire alarm started sounding one night because the batteries hadn’t been changed and we weren’t compensated for the inconvenience. Not even an apology. The shuttle to the park was overcrowded and warm. A kid threw up on several passengers on the way to the park.
Bodde här 5 nätter i december 2019
Svar från Sam J 23 jan. 2020
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Fantastiskt

Marie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2019
Svar från GM 8 okt. 2019
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact me . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wer zu universal möchte, sollte hier unbedingt schlafen. Tolles Hotel, ruhig, sauber, nettes Personal. Frühstück ist okay. Kostenloser Shuttle Bus zu den Universal Studios.
Bodde här 4 nätter i maj 2024
Svar från bv 21 maj 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Exantus

Very nice
Bodde här 1 natt i maj 2024
Svar från Best Western plus universal inn 11 maj 2024
Dear Fabiola Exantus,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okej

Kevin

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Best Western plus universal inn 2 maj 2024
Dear Kevin Henderson,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

Larry

Bodde här 1 natt i april 2024
Svar från bv 21 maj 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

Vladimir

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Best Western plus universal inn 22 apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okej

eleazar

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Mal funcionamiento de la puerta Cobran más si llegas antes y que pasa si sales antes no te teebolsan
Bodde här 3 nätter i mars 2024
Svar från Best Western plus universal inn 11 apr. 2024
Buenas tardes Eleazar, gracias por evaluarnos. Lamentamos mucho el inconveniente y esperamos darle la bienvenida pronto a nuestro hotel, que tenga una excelente tarde.

10/10 Fantastiskt

Dana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Best Western plus universal inn 11 apr. 2024
Dear Dana,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Lisa

Reste med familjen
Gillade: Renlighet
I appreciated the shuttle to Universal and that the breakfast was included. It was helpful to be near a Walgreens. It was overall fine, except that the second night there I encountered a huge cockroach in the bathroom at 2am. I didn’t love that.
Bodde här 2 nätter i mars 2024
Svar från Best Western plus universal inn 11 apr. 2024
Hello Ms Lisa, thank you for your review, we apologize for this inconvenience, and we will do our best to always provide you with better experiences. We hope to see you again with us soon.

10/10 Fantastiskt

Noel

Reste med familj och småbarn
Really great front desk staff. Very conscientious about cleanliness. Nice stay.
Bodde här 3 nätter i mars 2024
Svar från EM 8 apr. 2024
Thank you for your feedback, looking forward to seeing you in the future.

4/10 Dåligt

TIMOTHY, jacksonville

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
The location to Universal and Sea world is great, but thats where it ends. While the staff that we interacted with was great, the hotel had major issues. The hotel shares its parking with 2 extremely busy restaurants, a burger king and another hotel. If you arrive after 7pm you may find it hard to locate a spot to park in. They dont have designted hotel parking for their guests. The prices for our stay were inflated because of spring break. Upon arrival we checked in and were promptly greeted. We got to our room which appeared to be clean, but smelled old and musky. The bathroom celing was peeling and had paint partially hanging off. The ceiling above the tub was the worse as you can tell they've had numerous leaks. The breakfast that was provided was a joke. You can tell the owner is finding the bottom of the barrel products to serve. I try not to be picky, but it was bad. The area wasnt clean and they dont have adequate seating for the amount of hotel guests. The hotel is very old. I only booked this based on other reviews on expedia and im honestly not sure if their reviews were real based upon my experience. Everyone in our room had sinus issues after staing in the room for 2 nights. Not sure what caused it other than it just had a musky smell. My wife always sprays disinfectant throughout the room prior to us touchkng anything and that normally helps, but not in this hotel. After being gone for less that 24hrs and all of us have cleared up and feel better.
Bodde här 2 nätter i mars 2024
Svar från fd 25 mars 2024
Dear Timothy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

10/10 Fantastiskt

Gigi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Best Western plus universal inn 11 apr. 2024
Dear Gigi,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Taber

Bodde här 3 nätter i mars 2024
Svar från Best Western plus universal inn 11 apr. 2024
Dear Taber,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is showing it's age furniture is old but functional small television. Strangest shower knob ive ever encountered, but tgey do have instructions on the wall. Believe me you will need them. Beds were comfortable room was clean. Continental breakfast included was good. Great stay at tge $190.00 price point. Staff was courteous and helpful
Bodde här 1 natt i mars 2024
Svar från EM 8 apr. 2024
Thank you for your feedback.

8/10 Bra

Shannon

Bodde här 1 natt i mars 2024
Svar från Best Western plus universal inn 11 apr. 2024
Dear Shannon,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

XI

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel facilities are too old, the room, especially the bathroom, is damaged in many places, and the air conditioner makes so much noise that we have to turn off the air conditioner when we rest online. The hotel has a swimming pool on the label, but when we arrived we found out it was an outdoor and non-heated pool. When we went to check, the pool was dirty and we saw hotel guests urinating next to it, which was very disgusting. Some staff were very enthusiastic and learned that we had to rush to the airport before breakfast time on the third morning. They also told us that they could inform their colleagues one day in advance to reserve some snacks for us. But when we asked other staff on duty the next day, he said there was no such service, which was a bit disappointing.
Bodde här 2 nätter i mars 2024
Svar från The Best Western Team 9 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Alejandra

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Cumple la función de alojamiento para descansar lo necesario y seguir disfrutando.
Bodde här 1 natt i februari 2024
Svar från The Best Western Team 9 mars 2024
Thank you so much for your feedback, we look forward to you visiting again.

2/10 Väldigt dåligt

Ivy F

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Gecko crawling across the bed and ants in bathroom and rooms. Staff said geckos come in thru windows but you can see outside around air conditioner so probably many ways to get in. Seen three rooms and all were dirty
Bodde här 3 nätter i februari 2024
Svar från Sam Jayswal 21 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

8/10 Bra

Desiree

Reste med familjen
Gillade inte: Renlighet
Shower curtain was not changed from guest before us and was very soiled. Shampoo was empty when we arrived.
Bodde här 3 nätter i februari 2024
Svar från The Best Western Universal Team 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

6/10 Okej

Andrew

Reste med familjen
The microwave and the yogurt machine were both broken in the dining area. The kept running out of food and we (and other guests) had to keep asking them to refill the food. They came to service our room and they made the bed and took the trash, but didn't give clean towels, refill the soap, or give more toilet paper.
Bodde här 3 nätter i februari 2024
Svar från The best Western Team 10 feb. 2024
Dear Andrew,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Maria Florencia

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
El hotel es un poco antiguo, pero súper limpio, staff muy amable y tiene desayuno que es un plus.
Bodde här 5 nätter i februari 2024
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

10/10 Fantastiskt

Timothy Allen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel & good location
Bodde här 4 nätter i januari 2024
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

4/10 Dåligt

Jessica

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Worst night of sleep due to the pillows being terrible. Used 3 pillows and it still didn't feel like I had more than 1...
Bodde här 1 natt i januari 2024
Svar från k 25 jan. 2024
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn

10/10 Fantastiskt

marilin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Average stay
Check in guy was friendly. We had one sleeping on the couch, went to open that and the sheets had not been changed. Housekeeping was right there in the hallway and changed them quickly. Hallway smelt funky and had heavy duty driers for the carpets. Stuff was on the floor so not sure it was swept/vacuumed. Breakfast wasn't bad but it was cold even though we went down at 7 when it starts. Beds were comfy and everyone working was friendly.
Bodde här 1 natt i januari 2024
Svar från Best Western Universal Team 17 feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

LUISA FERNANDA

Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

6/10 Okej

Patricia

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The floor i was on had a horrible smell like a mildew musty smell, it actually made me gag. Luckily i had perfume and that helped a little bit. The tile floors in the bathroom are a little skeevy. The fridge in the room made a loud buzzing noise so that got unplugged. Its definitely a little dated and time for an uplift.
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Universal Inn 17 feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Heidi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Loved that it was at a walkable distance to Universal Studios.
Bodde här 5 nätter i december 2023
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

10/10 Fantastiskt

Dymari

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

10/10 Fantastiskt

Orlando

Bodde här 2 nätter i december 2023
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

8/10 Bra

Yi

Reste med familj och småbarn
Gillade: Bekvämligheter och boendets skick och faciliteter
The location of the hotel is great, walkable to Universal and Shoppings. Shuttle to Universal was good. Most staff were nice and helpful. Breakfast was on the same menu for 8 days. Room keys became ineffective almost every day. There were some little bugs in the washroom. Our toilet clogged once in the evening, the front desk asked us to get a tool from him and unclog the toilet by ourselves. We did. The toilet clogged again the next day. Another staff changed our room. The cleaning staff was good for the first 6 days. On the 7th day, new cleaning staff did not clean the room until we came back from the park and asked for room service. There were no towels that day until we asked for towels.
Bodde här 8 nätter i december 2023
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

10/10 Fantastiskt

Li

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location close to restaurants an universal studio
Bodde här 3 nätter i december 2023
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

8/10 Bra

Luca

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff really nice, clean room. Basic breakfast
Bodde här 2 nätter i december 2023
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

8/10 Bra

olivier

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från The Best Western Universal Team. 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards.

10/10 Fantastiskt

MANUEL

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från The Best Western Universal Team 17 feb. 2024
Thanks for your feedback, it is very important for us. We are looking forward to welcome you back on behalf of The Best Western Universal Team. Best Regards

6/10 Okej

Ryan

Gillade: Personal och service
Bodde här 1 natt i december 2023

6/10 Okej

Coral

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Buena, mucho olor a humedad en los pasillos y cuartos. El aire no se queda encendido , está en automático todo el tiempo y se calienta el cuarto por momentos. El desayuno es bueno pero no varia día tras día.
Bodde här 3 nätter i december 2023

8/10 Bra

Morley

Gillade: Renlighet och personal och service
Bodde här 3 nätter i november 2023
Svar från Char 5 dec. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

yanet

Gillade: Personal och service
Bodde här 3 nätter i oktober 2023

4/10 Dåligt

Marie

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The location and setting were not preferred . Bathroom floors were filthy . The hotel was worn and in need of many repairs . First room we went to , toilet broken and we had to move again. Second room was neater but bathroom door was water damaged and needed to be replaced . Hotel breakfast was not what I expected and a disappointment . The staff was so kind and accommodating , I really appreciated them . I will not stay at best western ever again , feel like they’ve no longer have any standards. Sad
Bodde här 4 nätter i november 2023
Svar från Char 29 nov. 2023
Thank you for staying with us, we really appreciate your feedback.

10/10 Fantastiskt

Paulette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff and service was great but the furnitures ans carpet is outdated.
Bodde här 3 nätter i november 2023
Svar från Char 28 nov. 2023
Thank you for staying with us. we appreciate your feedback.

6/10 Okej

Christopher

Bodde här 1 natt i september 2023
Svar från Char 23 nov. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
quick getaway
nice stay. Quiet and close to stores and restaurants. Only issue was we caught made in our room even with the privacy sign on the door.
Bodde här 2 nätter i november 2023
Svar från Char 20 nov. 2023
Thank you for staying with us, we appreciate your feedback!

4/10 Dåligt

Luciano

Bodde här 2 nätter i november 2023

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Char 20 nov. 2023
Thank you for your feedback.

6/10 Okej

Andrea

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Not as good as anticipated
The hotel is old. And it shows. The carpet in the rooms need to changed or removed all together. Nasty. Drab rooms and battered furniture. Beds don't fit atop the box spring and were very uncomfortable. Toilet in our room wobbled, scary. tub needed updating and was very slippery. Thank goodness for the grab bar. The freezer in the fridge defrosted on its own and flooded out the fridge as the 'drip tray' over flowed. For the price charged it was NOT a good deal. Breatkfast was ok. Sausage was fine. Eggs were salty and a bit watery. Oranges had mold. Staff was friendly. Parking is bad. Being so close to so many restaurants etc. the parking was crazy. Glad we were just sleeping at the hotel and not counting on the amenities. Oh and yes, we found a roach in the little closet. They are a part of living in FL but I don't want to see them in my hotel or bring them home with me.
Bodde här 2 nätter i november 2023
Svar från Char 20 nov. 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Karen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel, got panhandled upon arrival
Rooms were very clean. Breakfast was good and the staff very nice. Only issue we had was there was a man in the parking lot in a Ruth Chris uniform panhandling for money and actually wanting someone to follow him over to a nearby hotel to pay his outstanding bill- gave a big sob story- did not appreciate that he approached my 20 year old daughter when she was alone and getting out of her car- fortunately, I was waiting for her and walked up to make him leave.
Bodde här 2 nätter i november 2023
Svar från Char 13 nov. 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Bra

Victoria L

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
The hotel was good. The breakfast in the morning was a plus. However, the fridge in the room wasn't working and we didn't realize until the next morning.
Bodde här 1 natt i november 2023
Svar från Char 13 nov. 2023
Thank you for staying with us, we appreciate your feedback.

4/10 Dåligt

Arkadiusz

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My room smelled horrible, mold and flood stains on the ceiling, TV remote did not work, all drawers broken, shower mixer broken, mold and fungus in the shower, carpet was so dirty, it was sticking to the shoes, AC extremally loud and inefficient, very high humidity in the room
Bodde här 3 nätter i november 2023
Svar från BW 13 nov. 2023
Dear Arkadiusz,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Sam JayswalGeneral ManagerBest Western Plus Universal Inn