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Recensioner av Embassy Suites by Hilton Orlando Downtown

3.5 out of 5

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 831 av 1359 recensioner" "
8 - Bra i betyg. 337 av 1359 recensioner" "
6 - Okej i betyg. 95 av 1359 recensioner" "
4 - Dåligt i betyg. 60 av 1359 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 1359 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Andreas

Gillade: Renlighet och rummets bekvämlighet
Prsivärt hotell
Ett helt OK hotell, bra service, parkering precis uranför hotellet. Trevligt rum, skön säng. Helt ok frukost.
Bodde här 1 natt i december 2022
Svar från General Manager 31 dec. 2022
Dear Andreas,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff, convenient parking, and comfortable rooms impressed you. If your travels bring you back to the area, please come see us again.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice and wellkept Hotell. We lived in a clean and very nice large suite. Nice breakfast buffet that is included with made from scratch omelettes as you wait. The surrounding area looks lively during the weekend (we stayed Saturday -> Sunday) with nightclubs and bars around the corner. Good choice if you want to combine some nightlife with going to parks during the days!
Svar från ES 4 apr. 2018
thank you for your feedback.

8/10 Bra

Susanne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Heléne, Anderslöv

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra boende i Orlando
Mycket trevligt hotell, bra service, sköna sängar, rent, god frukost. Stort plus för gratis vin, öl och diverse drinkar mellan 17.30-19.30 på kvällen.

4/10 Dåligt

Andrea

Gillade inte: Renlighet och boendets skick och faciliteter
Dirty! 1st room had sticky floors, a wrapper and nail clippings on the floor. We were moved to a different room and found nail clippings on the floor again. The hallways were also dirty..ended up checking out early and zero regard from front desk for leaving early due to dirtiness.
Bodde här 2 nätter i maj 2024
Svar från Youness 21 maj 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Väldigt dåligt

Lochan

It’s was very noisy as we couldn’t sleep. They did not put any towels in the bathroom.
Bodde här 1 natt i maj 2024
Svar från General Manager 17 maj 2024
Dear Lochan,Thank you for taking a moment to share your thoughts. We strive to deliver fantastic experiences for our guests, so we apologize for any concerns during your stay. We are disappointed we fell short of your expectations, and we will share your comments with our team to ensure we are meeting our high standards going forward. Your feedback is appreciated, and we hope to have another opportunity to change your perceptions in the future.

2/10 Väldigt dåligt

chen

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Noisy
Bodde här 10 nätter i april 2024
Svar från Youness 13 maj 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Fantastiskt

Barbara Jean

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Management went above & Beyond.
Bodde här 2 nätter i maj 2024
Svar från Dane 13 maj 2024
Thank you for your feedback. We hope to see you again soon!

8/10 Bra

abimbola

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very friendly staff. I was giving early check in and late check in. Breakfast was also very good with varieties to chose from.
Bodde här 1 natt i maj 2024
Svar från Dane 11 maj 2024
Thank you for your feedback! Come se us again.

10/10 Fantastiskt

MEI, SAN JOSE

Affärsresenär, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Convenient, clean, comfortable, well located, and nice staff. It could be even better if they had free parking and more breakfast options.
Bodde här 2 nätter i maj 2024
Svar från Dane 6 maj 2024
Thank you for your feedback. We hope to see you again!

10/10 Fantastiskt

Luis

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful and clean hotel
Bodde här 1 natt i mars 2024
Svar från Youness 3 maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Amber

Reste i grupp, Reste med husdjur
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was centrally located downtown and is easily walkable to many restaurants, Lake Eola, and other venues. Pets are also allowed, which is nice and the pet fee isn’t atrocious like other hotels.
Bodde här 1 natt i april 2024
Svar från Dane 25 apr. 2024
Thanks for your feedback!

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Parking is accross the street and cost you daily or for every time that you leave. It would be nice to have parking that is included with the stay rather than an extra fee. The hotel was very nice and clean. We did have an issue with the toilet which was resolved quickly. Other than that, no issues.
Bodde här 1 natt i april 2024
Svar från Youness 23 apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Beryl

Bodde här 1 natt i april 2024
Svar från Dane 11 maj 2024
Thank you for your feedback. Come see us again!

8/10 Bra

Michael

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från Dane 21 apr. 2024
Thank you for your feedback!

8/10 Bra

Josephine

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice suite, but can hear next door's TV when in the bathroom. Parking is a lot across the street where you have to pay hourly.
Bodde här 4 nätter i april 2024
Svar från Youness 16 apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Wendy

Gillade: Renlighet och boendets skick och faciliteter
Nice area!!!
Bodde här 1 natt i april 2024
Svar från Youness 15 apr. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was the first time staying there. They were very accomodating and the service was great!
Bodde här 1 natt i april 2024
Svar från Youness 15 apr. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Fantastiskt

Ileana

Reste med familj och småbarn
Gillade: Bekvämligheter
Great stay!
Bodde här 2 nätter i april 2024
Svar från Youness 8 apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Ed

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Nice building but I'm not sure how many of the rooms were in disrepair. Ours certainly was. Especially the bathroom was left to waste. Tiles falling apart, mold growing every which way. I gather they are riding it out to wait until some ideal time to renovate bathrooms. I assume they might have some better rooms that aren't so neglected that they reserve for preferred guests. I couldn't imagine every room to be so broken and wasted because it's otherwise a very nice place in a great location. The breakfast is... nothing to write home about. Except the made to order omelettes, they don't mess that up. Otherwise you are looking at pretty cheap fare as you might expect of a place where breakfast is included as a buffet option at no extra charge. This isn't the Hilton... well I guess it kinda is. But it's not a luxury experience if anyone has those expectations. Not at all.
Bodde här 1 natt i mars 2024
Svar från Youness 5 apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Scott

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Embassy Suites has great service and clean rooms. It was a nice stay and higher quality than many Orlando area hotels.
Bodde här 1 natt i mars 2024
Svar från Stacy 1 apr. 2024
Thank you for choosing to stay with us. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience during your time with us. We greatly appreciate your support and trust in our services. Your satisfaction is our top priority, and we are delighted to know that we could contribute to making your stay a pleasant one. We look forward to welcoming you back in the future. Until then, safe travels back home

10/10 Fantastiskt

MARCO, Miami

Clean and nice!
Bodde här 1 natt i mars 2024
Svar från Youness 25 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Luis Manuel

Bodde här 1 natt i mars 2024
Svar från Youness 15 apr. 2024
Thanks for staying with us. We appreciate your feedback

8/10 Bra

Veronique

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Youness 22 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Brenda

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Youness 21 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Gail

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Perfect location. Close enough to walk to Kia Arena and watch the St.Paddy’s “shenanigans” but quite peaceful for its city situation. Great staff. Happy and friendly which is very telling that management is doing their job. Loved breakfast. The WiFi was the only weakness and it wasn’t terrible.
Bodde här 1 natt i mars 2024
Svar från Youness 21 mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Nathaniel

Bodde här 1 natt i mars 2024
Svar från Youness 8 apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

chen

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Love breakfast buffet
Bodde här 10 nätter i februari 2024
Svar från General Manager 15 mars 2024
Dear Chen,We know there's no better way to start a busy day than with a delicious breakfast, so we are delighted you were impressed. Thank you for choosing Embassy Suites By Hilton Orlando Downtown and sharing your kind, five-star review. We look forward to welcoming you back for another great stay.

10/10 Fantastiskt

William

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Happy hour and made to order breakfast was a surprise
Bodde här 1 natt i mars 2024
Svar från General Manager 12 mars 2024
Dear William,Thank you so much for the five-star rating! We're so happy to know that our wonderful happy hour and tasty breakfast both left a positive impression on you during your visit. It would be a pleasure to host you again soon, so hurry back!

10/10 Fantastiskt

Rachel

Bodde här 4 nätter i februari 2024
Svar från Youness 17 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Richard

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Youness 17 mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

waync62

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Youness 17 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Jason

Reste med familjen
Gillade: Renlighet och bekvämligheter
The staff was excellent. The hotel seemed a little run down for the price
Bodde här 3 nätter i mars 2024
Svar från General Manager 8 mars 2024
Dear Jason,Thank you for your review. We are so glad you chose to stay with us during your time in Orlando and that our hospitable team left a memorable impression on you. That said, we are always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.

10/10 Fantastiskt

Kristofor

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
The hotel was beautiful, clean comfortable and right in the heart of downtown Orlando. Only issue I had was when I booked it said the room was a 1/2 a mile from the Orange County Convention Center and in reality they are not remotely close to each other. Other than that the hotel was we great. Not sure if they is the fault of the hotel or Expedia.
Bodde här 1 natt i mars 2024
Svar från General Manager 8 mars 2024
Dear Kristofor,We were happy to provide you with clean, comfortable accommodations, and we're glad your overall stay was pleasant. However, we apologize for any confusion about our location, and we'll look into this further. The next time you're in town, please come see us again.

10/10 Fantastiskt

Mary, Williston

Bodde här 1 natt i mars 2024
Svar från Youness 23 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Frank

Gillade: Renlighet och boendets skick och faciliteter
Loved the reception at night for the guests.
Bodde här 1 natt i februari 2024
Svar från General Manager 4 mars 2024
Dear Frank,Many thanks for choosing to stay at Embassy Suites By Hilton Orlando Downtown! We're happy you enjoyed our complimentary evening reception. Your excellent rating is valued, and we hope you'll return.

10/10 Fantastiskt

Kristy, Lutz

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Had to park across the street but it was a very easy walk. Hotel was nice with a welcome party at the bar from 5:30-7:30pm. Room was very clean and spacious. Bed was comfy. I would definitely stay again for events at Kia Center.
Bodde här 1 natt i februari 2024
Svar från General Manager 1 mars 2024
Dear Kristy,Thank you for your glowing review of Embassy Suites By Hilton Orlando Downtown! We're happy to hear you enjoyed your stay, including our immaculate, spacious accommodations, comfy beds, and on-site amenities. It would be wonderful to welcome you back anytime.

10/10 Fantastiskt

Luis Reylin, yangers

Gillade: Renlighet och boendets skick och faciliteter
It's better convenient to get around the downtown.
Bodde här 5 nätter i februari 2024
Svar från General Manager 1 mars 2024
Dear Luis,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. It was a delight hosting you at Embassy Suites By Hilton Orlando Downtown, and we appreciate you taking the time to leave such an excellent review. Come back anytime!

8/10 Bra

Wayne

Bodde här 2 nätter i februari 2024
Svar från Youness 21 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Jessica

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Had a fabulous night here! The complimentary happy hour and breakfast far exceeded our expectations! Close to everything in downtown, clean, and easy to navigate around. Would absolutely stay here again.
Bodde här 1 natt i februari 2024
Svar från General Manager 25 feb. 2024
Dear Jessica,It was a pleasure hosting you at Embassy Suites By Hilton Orlando Downtown! We're glad our clean, convenient accommodations and tasty breakfast impressed you, and we look forward to your next visit.

6/10 Okej

MATT

Bodde här 2 nätter i februari 2024
Svar från Youness 17 mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Misty

Gillade: Renlighet och boendets skick och faciliteter
The Happy Hour was fun. Plus, close to the buses that took everyone to the Bowl Game.
Bodde här 2 nätter i december 2023
Svar från General Manager 25 feb. 2024
Dear Misty,We're delighted you enjoyed our Happy Hour and found our location convenient. Thank you for sharing your positive experience at Embassy Suites By Hilton Orlando Downtown, and we hope to see you again for more fun!

10/10 Fantastiskt

ROY John

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Easily accessible
Bodde här 2 nätter i februari 2024
Svar från General Manager 23 feb. 2024
Dear Roy,Thank you for choosing Embassy Suites By Hilton Orlando Downtown! We're glad our location worked well for your trip, and we look forward to seeing you again soon.

10/10 Fantastiskt

Garrett

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Complimentary Cocktail Hour was lovely
Bodde här 1 natt i februari 2024
Svar från General Manager 22 feb. 2024
Dear Garrett, We're delighted to hear that you had such a good time with us at Embassy Suites By Hilton Orlando Downtown. Thank you for your kind words, and we hope you'll join us again soon for more cocktails and fun.

10/10 Fantastiskt

chen

Bodde här 6 nätter i februari 2024
Svar från Youness 21 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Victor

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Youness 17 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Steven J

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great staff, wonderful complementary manager cocktail party, clean, GREAT breakfast
Bodde här 2 nätter i februari 2024
Svar från General Manager 18 feb. 2024
Dear Steven,It was such a pleasure to welcome you to Embassy Suites By Hilton Orlando Downtown! We're delighted our hospitable team left a memorable impression on you and that you had the chance to indulge in our tasty offerings. Thank you for your great review and perfect rating, and we hope you return soon!

10/10 Fantastiskt

Josh

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very pleased with this property! Cool unique vibe inside.
Bodde här 1 natt i februari 2024
Svar från General Manager 18 feb. 2024
Dear Josh,Thank you for sharing your positive experience at Embassy Suites By Hilton Orlando Downtown! We're thrilled you enjoyed our unique vibe and had a great stay. We look forward to welcoming you back for another fantastic visit!

4/10 Dåligt

Abraham

Gillade: Renlighet och boendets skick och faciliteter
El hotel bien pero el personal sin actitud de servicio y atención…
Bodde här 2 nätter i februari 2024
Svar från General Manager 12 feb. 2024
Dear Abraham,Thank you for staying with us during your visit to Orlando. It's wonderful to know that you enjoyed our great hotel; however, we apologize that we fell short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.

10/10 Fantastiskt

MEAGAN

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Youness 17 mars 2024
Thanks for staying with us. We appreciate your feedback!