Dear Tracy, We apologize for your disappointing experience during your recent stay. Your feedback concerning the damage in the bathroom, sticky floors, and uncomfortable bedding is concerning, and we regret any discomfort caused. Please accept our sincerest apologies for falling short of your expectations. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure immediate improvements are made. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback. Should you choose to stay with us again, we will do our utmost to exceed your expectations. Thank you for bringing these matters to our attention.Sincerely,Hotel management

Dear Larry, We sincerely apologize for the unsatisfactory experience you had during your recent stay. It is distressing to hear about the cleanliness issues with the towels and mattress, as well as the unpleasant odor in the hallway. Your comfort and satisfaction are paramount to us, and we deeply regret falling short of your expectations. Please know that we take your feedback seriously and are actively addressing these concerns to prevent recurrence. We understand your disappointment and genuinely apologize for any inconvenience caused. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Crystal, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Karen, Please accept our gratitude for taking the time to review your stay. We are glad to hear that you enjoyed Extended Stay America's excellent location near SeaWorld and found our staff friendly and helpful. Thank you for your feedback regarding the cable and security concerns. We will certainly take these into consideration as we strive to improve our services. We appreciate your valuable input and hope to welcome you back again soon.Sincerely,Hotel Management

Dear Felicia, We apologize for the oversight regarding the toiletries during your stay. Providing essential amenities is a standard practice, and we regret any inconvenience caused by their absence. Your feedback is valuable, and we will address this issue promptly to ensure that all necessary items are readily available for our guests. Please accept our sincere apologies for any inconvenience, and we appreciate your understanding. We hope you consider another chance to provide you with an enjoyable and comfortable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Carrie, Thank you for your honest evaluation. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we sincerely apologize for the issues that impacted your stay. We hold ourselves to a high standard of quality and service. We will ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for bringing this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear THOMAS, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Malika, Thank you for bringing your concern to our attention. We appreciate your feedback regarding the unpleasant odor in the halls. Rest assured, we take such comments seriously and will be addressing the issue with our respective team. Our aim is to create a comfortable environment for all guests, and your input helps us in achieving that. We hope to have the opportunity to provide you with an improved experience during any future stays.Sincerely,Hotel Management

Dear Edison, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our concerned team is already at work. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Dustin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Kevin, Thank you for bringing this to our attention. We appreciate your kind words about our friendly staff and the cleanliness of the facility. However, we apologize for any inconvenience with the door lock and appreciate your understanding. Rest assured, we take your feedback seriously and address the issue internally to enhance our security measures. Your safety and comfort are our top priorities, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Melissa, Thank you for choosing us and sharing your recent stay experience. We are sorry for the disappointment with the room's condition and the cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. We will instruct our team to re-check the rooms before delivery. Our front desk team is available to help you with anything while you are our guest. Thank you for staying with us; considering our helpful staff, we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Yarrow, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Toivo, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Erik, Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and work on the issues, so this never repeats. We deeply regret any confusion over your recent reservation through online booking sites. We certainly understand your frustration, and we hope you were able to take up these concerns with them directly. Please return and stay with us another time so we can provide you with a much more enjoyable experience.Sincerely, Hotel Management

Dear Yanley, Thanks for your comments regarding your time with us. We are disappointed to learn about the inconvenience caused. Our front desk is always available to assist you and maximize your stay. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Jason, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Kirk, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Guest, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you, even with your shared noise concerns. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Betty, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Steven, Thank you for sharing your feedback about your recent stay. We sincerely apologize for falling short of your expectations. Your concerns are important to us, and we assure you that we will address them promptly to enhance our services. Please consider giving us another opportunity to provide you with an improved experience. We value your input, and your comfort is our top priority.Sincerely,Hotel Management

Dear Kenyone, We sincerely apologize for the issues you experienced during your stay. It's disheartening to read about the cold rooms and the tub stoppage, and we understand the impact this had on your comfort. Please be assured that your feedback is taken seriously, and we will address this issue with our maintenance team for improvement. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management

Dear Linda, Thank you for choosing us and sharing your experience. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Sincerely,Hotel Management

Dear Yeimi, We appreciate your feedback and regret any inconvenience you experienced. Your concerns regarding breakfast availability, room odor, and non-functional outlets are taken seriously. Please accept our apologies for falling short of expectations. We will address these issues promptly to ensure a more positive experience in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Abbi, We sincerely apologize for not providing you with the impeccable accommodations you were entitled to and for any inconvenience it may have caused. Our goal is to exceed our guests' expectations, so we deeply regret any oversights on our part. We are working with our housekeeping managers to ensure this doesn't happen again. Our top priority is to offer each guest an experience that is as perfect as possible, and we hope we will be given another opportunity to demonstrate this to you. Have a safe journey!Sincerely,Hotel Management

Dear Mario, We apologize for the disappointment you experienced with the breakfast offerings during your stay. Your feedback is valuable, and we appreciate you bringing this to our attention. We understand the importance of a satisfying breakfast experience, and we will work to address the issues you mentioned, including ensuring that proper supplies, such as cups, are readily available. We value your input and hope to have the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Roberto Luiz, Thank you for staying with Extended Stay America and sharing your review. We apologize for any inconvenience you've experienced with the maintenance of the bathroom and appliances and the missing utensils. Your feedback is invaluable to us, and we are addressing these issues promptly to enhance the overall experience for our guests. Apart from this instance, we hope the rest of your stay was pleasant. It was a pleasure hosting you, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The situation you've described is unacceptable, and we will look into this matter to ensure all our guests receive the best experience they deserve. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We appreciate you bringing this to our attention and hope you'll give us another opportunity to make it right.Sincerely,Hotel Management

Dear anthar, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management