Dear Samalia,Thank you for your feedback and I'd like to apologize again for a less than perfect experience. As we discussed, we feel that everyone deserves a clean and functional room and our aim is to resolve these issues for our guests. We're only sorry that we didn't know sooner so that we could have resolved this quickly. I'm happy that we were able to offer the compensation and we're already well on our way to addressing these concerns. Thank you for your thoughts and time and we appreciate your patronage and honesty!

We are sorry to hear that. Would you care to explain why so that we may have a better idea as to best suit our guests' needs?

Thank you for sharing your thoughts with us and we will work hard to improve where we can. I have also made a note to share this feedback with the management team of the concierge service so that they may review and consider their approach. Thanks again!

Dear Humberto,We're sorry to hear this and we apologize if we didn't meet your expectations. However, we encourage guests to come to us if they're experiencing issues so that we may resolve them. We'd appreciate knowing what we could have done better to improve your stay. Thanks!

Thank you very much for taking the time to share your experience!

Thanks Christie, we're glad you enjoyed the amenities!

Thank you so much for staying with us and for sharing your thoughts!

Thanks so much for the 5/5 and we hope to see you soon!

Thanks so much for the 5/5 and we hope to see you soon!

Thanks for your feedback. Chelsie. We appreciate your time and thoughts and as we expressed in our conversation, we did not intend to upset or frustrate your family. We provided an immediate apology, room change and 1 night refund as a show of our commitment to guest satisfaction. We hope that we may see you again!

Thank you for your feedback and we appreciate your patronage.

Thank you for your feedback, and we will be sure to take a look at these concerns so that we may improve for your comfort and satisfaction.

Thanks, Ivy F, we really appreciate your kind words, and we love that you enjoyed yourself!

Thank you so much and be sure to let us know what your favorite part of breakfast was! See you soon!

Thank you so much for giving us your thoughts and we will be sure to put an eye on some needed repair! We hope to see you again!

Thank you for your feedback!

We appreciate your thorough and fair feedback regarding your stay and we hope we were able to resolve those issues quickly and efficiently. We apologize for any inconveniences and we are pleased to know that despite these small challenges, we would see you again. Take care until the next time!

Thank you so much for your kind words and we hope to see you again soon!

Thank you, we always aim to provide a clean, comfortable stay!

Thanks for letting us know and please know we are here to resolve any issues of your stay, before, during, and after! We appreciate your thoughts!

Thanks Yennifer! We appreciate your thoughts and we hope to see you soon! Happy New Year!

Thanks, Riki, and we hope to see you again soon! Happy New Year!

Thanks Juan! We love that you had a great stay!

Thanks Mohamad, we think you're a 10/10 too!

We appreeciate your kind feedback, Generosa. See you soon!

Dear Jellie, Thank you for your feedback & for spending time at our hotel! We’re sorry to hear that things didn’t go so well and would have welcomed the opportunity to resolve them for you had we been informed of the situation. There does not seem to be any documentation to support the maintenance requests & we take our guests concerns very seriously. Additionally, scheduled shuttle service is outlined for review so one can make an informed decision that best suits their needs. We are sorry things did not go well and are happy to issue resort fee credit for 3 nights as a gesture of appreciation for your time & patronage. Thank you!

Thank you so much! Happy New Year!

Thanks for your feedback.

Thank you for your feedback and we're glad you enjoyed your stay. We feel that our resort fee is fair and consistent with competitive hotels and covers a wide array of services. We hope to see you again!

Thank you so much!

Thank you so much for your feedback! Happy New Year!

Thanks for your feedback and we'll see you again soon!

Thank you for your feedback and we hope to see you again soon!

Thank you so much! We appreciate your feedback!

Thanks so much for your feedback!

Thank you very much for your feedback!

Thank you so much for your feedback and we'll see you again soon!

Thank you so much for your feedback and we will work to improve on our offerings.

Thank you so much for your feedback and we hope to see you again soon!

Thank you so much for your feedback and we hope to see you again soon!

Thank you so much for your feedback!

Thank you so much for your feedback and we hope to see you again soon!

Thank you so much for your feedback and we hope to see you again soon!

Thank you so much for your feedback and we hope to see you again soon!

Thank you very much for sharing your thoughts!

Thank you so much, and we'll be sure to share this with Nicholas!

Thank you very much!

Thank you for your feedback and we are sorry this was your experience. This not typical for our hotel and only wish we were advised so that we may make immediate amends for our oversights.

Thank you so much!

Thanks so much for your feedback!