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Recensioner av SPOT X Hotel Orlando/Intl Dr by The Red Collection

3 out of 5
SPOT X Hotel Orlando/Intl Dr by The Red Collection
12235 Regency Village Drive, Orlando, FL

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 1046 av 1717 recensioner" "
8 - Bra i betyg. 414 av 1717 recensioner" "
6 - Okej i betyg. 143 av 1717 recensioner" "
4 - Dåligt i betyg. 63 av 1717 recensioner" "
2 - Väldigt dåligt i betyg. 51 av 1717 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Therese

Gillade inte: Renlighet
When we asked for cleaning, they only took our garbage and changed towels, nothing else. They should put up hooks to hang towels, there was none. The facility is clean and the staff is friendly.
Bodde här 6 nätter i november 2023
Svar från Customer service 11 nov. 2023
We only change bed sheets after the 4th night upon request and the hotel can do an express service every day upon request.

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
very nice property
Bodde här 3 nätter i maj 2024
Svar från Customer service 13 maj 2024
Glad you enjoyed! Come back soon

8/10 Bra

Ricardo

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Staff is really helpful, great service specially Bob! In the other hand we need to change our room because there were ants, even with the change the other room have ants as well, I ask for a bug killer and problem solved. We didn't use the cleaning service except for the trash collection but we ask at the front desk whatever we need. Is 2 min walking away from Vineland premium outlets and near to many good restaurants and grocery store. My daughter use once the pool, it was ok only the operation hours is too short, 8 am - 8 pm. Overall besides the bugs is a good hotel to stay near to Disney parks
Bodde här 7 nätter i maj 2024
Svar från Customer service 12 maj 2024
Glad you enjoyed! Come back soon

10/10 Fantastiskt

Ricardo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great deal.
Bodde här 2 nätter i maj 2024
Svar från Sashauna RediResponse Specialist 12 maj 2024
Dear Ricardo,Thank you for taking the time to complete our guest survey regarding your recent stay at the SPOT X HOTEL ORLANDO/INTL DR BY THE RED COLLECTION. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

R A

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the friendliness of the staff, there were times when the microwave in the breakfast area was not clean.
Bodde här 4 nätter i april 2024
Svar från Customer service 11 maj 2024
Glad you enjoyed! Come back soon!

10/10 Fantastiskt

Adam

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy to get to. Bummer theres not some hooks in the rooms to hang things.
Bodde här 4 nätter i maj 2024
Svar från Customer service 11 maj 2024
Glad you enjoyed! Come back soon!

10/10 Fantastiskt

Ricardo

Gillade: Boendets skick och faciliteter
Bodde här 7 nätter i maj 2024
Svar från Customer service 10 maj 2024
Glad you enjoyed! Come back soon!

10/10 Fantastiskt

Ryan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean. Our room was quiet. Price was right. Enjoyed our stay
Bodde här 1 natt i maj 2024
Svar från Customer service 6 maj 2024
Glad you enjoyed ! Come back soon!

6/10 Okej

Marita

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
La ubicación es perfecta, las instalaciones nuevas pero la atencion del personal muy deficiente yyyyy el baño de la habitación despide un olor espantoso
Bodde här 1 natt i maj 2024
Svar från Customer service 5 maj 2024
Thank you! You should have informed us about any smell as we could do service in your room. We are praised for our cleanliness!!!

10/10 Fantastiskt

mitzzi

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente lugar o para quedarse! Sobretodo si van de compras
Bodde här 2 nätter i april 2024
Svar från Customer service 4 maj 2024
Muchas gracias! Regrese pronto!

8/10 Bra

christopher

Bodde här 3 nätter i april 2024
Svar från Customer service 2 maj 2024
Glad you enjoyed! Come back soon

2/10 Väldigt dåligt

Christopher

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lets talk about it... check in was okay. Front desk did not offer any general direction to where the room waa nor did they provide a map of layout nor did they advise of any alternate entrances on the other sides of the bldg bcuz parking on another side having ro tote your bags around the entire bldg and into the front entrance is a pain. Front desk says they do not offer maps and the sheet they provide that "haa everything on it" - actually doesnt. Breakfast. Lets explore this... $13 addiotional meal per person EVEN IF THEY ARE SMALL CHILDREN. The hostess says 4 per room. They count the ppl who come to breakfast and who are in your room. I paid it, whatever I was willing to deal with it however there are NO POSTED SIGNS EXPLAINING THIS nor were there signa posted to advise that you cant take food back to your room however the kids were stopped and told they couldnt but i saw other ppl taking their food probably bcuz the dining area is small. If the hotel was properly treated for pests, it wouldnt be an isssue. 🙃 ANTS!!! the first night I didn't even realize they were all over the desk and the outlet under the desk crawling up onto our stuff until the 2nd day when our snacks got ruined on the other side of the room. I opened my Beach blanket and ants were all over it. I opened my brand new bag with clean clothes and it had them crawling in there. Yikes!! There’s so much more I don’t have room for. I should have read the real reviews not fake positive stars
Bodde här 2 nätter i april 2024
Svar från Customer service 29 apr. 2024
We apologize if the hotel did not meet your expectations! There are maps of the rooms and entrances and exits behind every guest room in the hotel. It is is only one straight building and there are signs everywhere. Even with Pest control coming twice a month at the hotel if you leave open food inside sugar ants may come. That is why we recommend to leave food inside the mini fridge.

10/10 Fantastiskt

Keturah

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and clean hotel. Close to the outlet mall. Easy check in and out
Bodde här 2 nätter i april 2024
Svar från Customer service 28 apr. 2024
Glad you enjoyed! Come back soon!

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Customer service 29 apr. 2024
Glad you enjoyed!

4/10 Dåligt

Abhinav

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Customer service 28 apr. 2024
We apologize if the hotel did not entirely meet your expectations

10/10 Fantastiskt

Jianbin, Brooklyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 5 nätter i april 2024
Svar från Customer service 28 apr. 2024
Glad you enjoyed! Come back soon

10/10 Fantastiskt

Randall

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El Hotel y las habitaciones es tal y como se muestra en las fotos. Es perfecto para ir de compras porque el Premium Outlet y Ross están a menos de 1 km. Está a 20 minutos de Disney. El costo es bajo. El desayuno es bueno, pero los platos y vasos son desechables. Se entiendo por El bajo costo pero podría ser mejor. Las habitaciones son limpias y de tamaño adecuado. Perfecto para ir solo a dormir.
Bodde här 3 nätter i april 2024
Svar från Customer service 24 apr. 2024
Muchas gracias!

4/10 Dåligt

Steve

I tried to cancel the second night because plans changed. They refused even several nights before I went. The breakfast was mediocre at best. Don’t think I’ll be using Expedia again. I could have gotten the room cheaper if I had just gone straight to them.
Bodde här 2 nätter i april 2024
Svar från Customer service 25 apr. 2024
You booked an advance purchase reservation which is NON REFUNDABLE regardless if you stayed one or two nights.

10/10 Fantastiskt

Qasim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
They are the best
Bodde här 7 nätter i april 2024
Svar från Customer service 23 apr. 2024
Glad you enjoyed! Come back soon!

8/10 Bra

Genaro

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Poca variedad del desayuno
Bodde här 5 nätter i april 2024
Svar från Customer service 22 apr. 2024
Muchas gracias! Regrese pronto!

10/10 Fantastiskt

YUK PING

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Customer service 22 apr. 2024
Glad you enjoyed! Come back soon!

4/10 Dåligt

Madeline

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I've stay several times, but in the last two times that I stayed they keep deactivating the room key every day. The day of check out I was in a hurry because I was going to the airport and I had to come back to front desk three (3) times because the key didn't work. Also the day before, I requested housekeeping in front desk before 11am, and it was not done and front desk kept questioning me if I requested it. The hotel was good in the past, but now is a total deception.
Bodde här 1 natt i april 2024
Svar från Customer service 21 apr. 2024
We apologize for the key inconvenience, however we did not change anything but if you leave your key card near cell phone they can get dismagnetized.

6/10 Okej

judith

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was friendly. Clean. Walls were paper thin and it was loud at all hours. Breakfast was much less than comparable hotels. Desk did not have basic toiletries.
Bodde här 1 natt i april 2024
Svar från Customer service 20 apr. 2024
We apologize if the hotel did not meet entirely your expectations! Thank you for your comments.

10/10 Fantastiskt

Sara

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have stayed here twice in 2 years and both times we have enjoyed our stay. Very clean rooms and family friendly.
Bodde här 2 nätter i april 2024
Svar från Customer service 19 apr. 2024
Glad you enjoyed! Looking forward to your next visit!

6/10 Okej

Jennifer

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
Breakfast horrible. My room was clean. Wouldn’t choose hotel again unless last resort. Rooms need pull out coaches and microwaves.
Bodde här 2 nätter i april 2024
Svar från Customer service 19 apr. 2024
We praise a lot for cleanliness that is why we do not offer microwaves inside the rooms, but there are 2 24/7 at the lobby area.

8/10 Bra

Dagoberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the location, we had a very close grocery store almost next door, also we had restaurants and shops a few minutes away in car, the pool and the hotel in general were very clean, the rooms are very basic and small but comfortable, I liked the shower instead of a tub, no carpets on the rooms which is great! The breakfast was good, a continental breakfast but the coffee was terrible... every day I gave it a chance but wasn't good. Didn't taste like coffee.
Bodde här 6 nätter i april 2024
Svar från Customer service 18 apr. 2024
Glad you enjoyed overall! Come back soon!

10/10 Fantastiskt

Shirley

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Good
Bodde här 2 nätter i april 2024
Svar från Customer service 17 apr. 2024
Glad you enjoyed! Come back soon!

10/10 Fantastiskt

john

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like everything and have no dislike
Bodde här 4 nätter i april 2024
Svar från Customer service 16 apr. 2024
Glad you enjoyed! Come back soon!

4/10 Dåligt

Salvador

Reste med familjen
Gillade inte: Renlighet och bekvämligheter
The a/c, the bathroom had ants, housekeeping it’s not good even requiring the service
Bodde här 4 nätter i april 2024
Svar från Customer service 15 apr. 2024
We apologize if the hotel did not meet your expectations! Full service we only offer after the 4th night. However we offer everyday express service where we remove trash, replace towels and amenities!

10/10 Fantastiskt

MANUEL

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ok
Bodde här 4 nätter i april 2024
Svar från Customer service 15 apr. 2024
Glad you enjoyed! Come back soon!

10/10 Fantastiskt

Jorge Pedro de Lima

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
O hotel foi uma excelente surpresa, muito bem localizado, com acesso a pé a grande outlet, muito bom para compras, com excelentes restaurantes próximos e local para caminhada. O café da manhã é bom e estava incluído na diaria. Perto de tudo, inclusive dos parques da Disney. Fui muito bem atendido pelos funcionários durante a estadia, com a maioria falando português, o que facilita muito a comunicação.
Bodde här 4 nätter i april 2024
Svar från Customer service 15 apr. 2024
Que bom que gostaram! Voltem sempre!

10/10 Fantastiskt

Tatsuhiro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Customer service 16 apr. 2024
Glad you enjoyed! Come back soon!

4/10 Dåligt

Martin

Reste med sin partner
Gillade inte: Renlighet
There where ants in the room, paper thin walls
Bodde här 4 nätter i april 2024
Svar från Customer service 15 apr. 2024
We apologize if the hotel did not meet entirely your expectations

10/10 Fantastiskt

Melinda Van

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved that the hotel is walking distance to the outlets and other shops (Marshall’s/ Ross/ Burlingtons and target. If you feel tired after shopping can just jump on the free shuttle that the hotel offers. The rooms were quiet and the staff was always friendly even when we didn’t arrive until 2:45am due to delays. Would recommend and would stay there again due to the cleanliness/ location and the free shuttle to SeaWorld/ Universal Studios and the Disney.
Bodde här 16 nätter i mars 2024
Svar från Customer service 14 apr. 2024
Glad you enjoyed! Come back soon!

2/10 Väldigt dåligt

Shavak

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very cheap hotel, very bad breakfast,
Bodde här 4 nätter i april 2024
Svar från Customer service 13 apr. 2024
We apologize if the hotel did not meet your expectations!

10/10 Fantastiskt

Derryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First stay here and will definitely consider it again.
Bodde här 8 nätter i mars 2024
Svar från Customer service 13 apr. 2024
Glad you enjoyed! Come back soon

6/10 Okej

George

Reste med familjen
Gillade: Renlighet och personal och service
This was a convenient hotel with clean rooms. It was quiet in our room. The a/c made some funny noises but it worked well. In the evening returning from long days at the parks there was only warm water, so no hot shower. Shower was nice and hot in the morning. No room service for a two night stay. Free breakfast and free parking were a plus. Breakfast area was very crowded to the point of being annoying. 50/50 whether I'd return.
Bodde här 2 nätter i april 2024
Svar från Customer service 11 apr. 2024
Glad you enjoyed overall! We hope you will come back! You could have requested express service everyday and we would remove the trash, replace towels and amenities.

4/10 Dåligt

Jesus

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
It was very dirty. Had ants and spiders. I complained and they switched me to another room the same. I asked for an extra pillow and they said they had none!!!! They came to clean my room and left the floors unclean. They did nothing to do the floors. Which I noticed they had no mop or broom or anything. My stay was very uncomfortable because I have toddlers and there was ants all around the room. Also I really needed the extra pillow for my baby so he wouldn't fall off the bed and for them to say they had none in a big hotel I couldn't believe it. I want a reimbursement. I spoke to them and they said it had to go through Expedia.!!!!
Bodde här 4 nätter i april 2024
Svar från Sashauna RediResponse Specialist 12 apr. 2024
Dear Jesus,I appreciate you sharing your feedback following your stay at the SPOT X HOTEL ORLANDO/INTL DR BY THE RED COLLECTION. I was saddened to read your stay fell short of expectations due to the insects you reported, the lack of cleanliness and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and to address your refund request. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Bra

Graham

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was a quick and easy drive to all of the surrounding theme parks. The breakfast in the lobby was good. The rooms were comfortable and had a mini fridge. All in all it was a great choice for the price.
Bodde här 4 nätter i mars 2024
Svar från Customer service 7 apr. 2024
Glad you enjoyed! Come back soon!

10/10 Fantastiskt

Senthilvel, Troy

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
This is a great place close to all the good things
Bodde här 3 nätter i april 2024
Svar från Customer service 7 apr. 2024
Glad you enjoyed! Come back soon

8/10 Bra

Johan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer service 7 apr. 2024
Glad you enjoyed! Come back soon

10/10 Fantastiskt

Glorivette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is great!! Breakfast was good.
Bodde här 3 nätter i mars 2024
Svar från Customer service 6 apr. 2024
Glad you enjoyed! Come back soon!

8/10 Bra

Miguel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i mars 2024
Svar från Customer service 4 apr. 2024
Glad you enjoyed! Come back soon!

8/10 Bra

Mylah

Reste i grupp, Reste med familjen
Meets basic needs. Near grocery store, shopping and lots of dining options nearby. Bathroom vent very loud. Could hear every footsteps on above floor.
Bodde här 2 nätter i mars 2024
Svar från Customer service 3 apr. 2024
Glad you enjoyed overall!

10/10 Fantastiskt

BILL

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024
Svar från Customer service 3 apr. 2024
Glad you enjoyed! Come back soon!

6/10 Okej

Luis, La Guácima

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The one thing that I didn’t like about this place is that by policy they won’t clean your room before the 4th night, not even if you ask for it; the only thing they will do is to replace towels, toilet tissue and shampoo
Bodde här 4 nätter i mars 2024
Svar från Customer service 1 apr. 2024
We apologize if the cleaning schedule did not meet your expectations.

10/10 Fantastiskt

WILSON

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel
Bodde här 3 nätter i mars 2024
Svar från Customer service 1 apr. 2024
Glad you enjoyed! Come back soon

10/10 Fantastiskt

Diana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, quite and easy parking
Bodde här 3 nätter i mars 2024
Svar från Customer service 30 mars 2024
Glad you enjoyed! Come back soon!

8/10 Bra

FRANCIS

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ubicación excelente el único punto malo es la limpieza
Bodde här 6 nätter i mars 2024
Svar från Customer service 30 mars 2024
Glad you enjoyed! Come back soon!

4/10 Dåligt

Shanda

Dirty shower and ants on bed and in the bathroom and sheets were dirty
Bodde här 4 nätter i mars 2024
Svar från Customer service 30 mars 2024
We apologize for the inconvenience. When guests bring food to the room sugar ants may come.