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Recensioner av Surestay Plus By Best Western Orlando Lake Buena Vista

2.5 out of 5
Surestay Plus By Best Western Orlando Lake Buena Vista
8200 Palm Pkwy, Orlando, FL

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 287 av 885 recensioner" "
8 - Bra i betyg. 191 av 885 recensioner" "
6 - Okej i betyg. 149 av 885 recensioner" "
4 - Dåligt i betyg. 112 av 885 recensioner" "
2 - Väldigt dåligt i betyg. 146 av 885 recensioner" "

6,8/10

Renlighet

7,8/10

Personal och service

6,8/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

eduardo alves de

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Quarto não tem cozinha, pedimos a troca mas nenhum tinha cozinha. O primeiro quarto estava com cheiro de mofo. A limpeza so retiram os lixos da lixeira e nada mais nao limpam o quarto. Um dia arrumaram uma cama e a outra nao. Falta toalhas.
Bodde här 4 nätter i maj 2024
Svar från CV 16 maj 2024
We sincerely apologize for the inconveniences during your stay. We'll work hard to fix the issue you experienced.

4/10 Dåligt

Velmor, Hinchinbrook

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Had a poor experience staying at this property. The dust and paint smell floating around the entire property made staying inside our room very uncomfortable. The pool was also out of service as it would have been a great reprieve from the heat outdoors. Housekeeping staff was also very poor. Had one of our towels removed from our room after the first night (had to request a new one from front desk). We also did not receive a refresh of shampoo/conditioner when requested on our 3rd day. Location is nice and quiet. There is a very good mall 10min walk away with a lot of dining options. Try V Pizza for great food and attentive service as we returned to it regularly.
Bodde här 4 nätter i maj 2024
Svar från CV 15 maj 2024
We sincerely apologize for the inconveniences during your stay. We'll work hard to fix the issue you experienced.

6/10 Okej

Laura

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024
Svar från CV 15 maj 2024
Thanks for staying with us, We appreciate your feedback!

4/10 Dåligt

Jackie

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Under renovation and pool is closed. Not very cleanly bathroom. Beds were clean no bed bugs. Ok for the night but could’ve been cheaper. Heard drilling at 10:15am…
Bodde här 1 natt i maj 2024
Svar från CV 12 maj 2024
Thanks for staying with us, we'll work hard to fix the issue you experienced. Thanks for letting us know. We appreciate your feedback!

4/10 Dåligt

Paul

Affärsresenär
Gillade inte: Bekvämligheter
No one told me that there was an issue with this being under construction. First thing I asked was if the pool was open they said no and then I had to check in three times. The lady was nice at the front desk but unfortunately the property is tired.
Bodde här 1 natt i maj 2024
Svar från cv 9 maj 2024
Thanks for staying with us, we'll work hard to fix the issue you experienced. Thanks for letting us know. We appreciate your feedback!

10/10 Fantastiskt

wendee

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great pick for our Orlando vacation. The room is so nice for the price. Breakfast was ok, not great protein options but it fed us all and got us to lunch. I love having a kitchen when I travel and there were dishes to plate my entrees. The pool was closed but we were so busy it wasn’t too bad.
Bodde här 5 nätter i april 2024
Svar från Front Desk 7 maj 2024
Dear Wendee, We appreciate your kind words and we hope we can host you again in the future. Thank you againWe wish you the best

6/10 Okej

Rahim

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
Smell, condition of property
Bodde här 1 natt i april 2024
Svar från CV 4 maj 2024
We sincerely apologize for the inconveniences during your stay. We'll work hard to fix the issue you experienced.

10/10 Fantastiskt

jose

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
I like this hotel for the price and location. It's no far from many Disney attractions ( by car). The breakfast was included and has de necessary food for almost everybody.
Bodde här 3 nätter i april 2024
Svar från CV 4 maj 2024
We greatly appreciate your kind words and are delighted to hear that you enjoyed your stay at our hotel. Thanks for staying with us, we'll work hard to fix the issue you experienced. Thanks for letting us know. We appreciate your feedback!

2/10 Väldigt dåligt

Cynthia

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
To begin with, they called me the day I was checking in to tell me that they didn’t have the room I booked available and they had to accommodate my party in a different way. The toilets had no pressure, got clogged the same day as check in, do not have simple plungers on hand, made us wait 15 minutes to have us walk down there and check if they had a plunger( my husband fixed it himself). After being out from 830am to 1230am (all day), we come back to find out room door left open, housekeeping left it open because our trash bag was changed. And the day of checkout, I realized they stole my perfume. I’ve been trying to get a call back from the manager and he doesn’t not return my calls after he claims he needs to investigate. WORSE MANAGEMENT AND HOUSEKEEPING STAFF
Bodde här 2 nätter i april 2024
Svar från CV 4 maj 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okej

Mark

Reste med familjen
Gillade: Renlighet och personal och service
Decent place to stay except there was no blankets on the bed so we had to go ask for them. There was also no hot water for a shower. Barely even warm. Jesus at the front desk was very professional and friendly
Bodde här 1 natt i april 2024
Svar från D/S 30 apr. 2024
We sincerely apologize for the inconveniences during your stay. We'll work hard to fix the issue you experienced. Thanks for let us know Jesus did a great job.

10/10 Fantastiskt

Rafael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location
Bodde här 5 nätter i april 2024
Svar från D/S 30 apr. 2024
Thanks for staying with us, We appreciate your feedback!

2/10 Väldigt dåligt

Lladira

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från D/S 1 maj 2024
We are disappointed to learn that your experience did not meet your expectations. Please accept our sincerest apologies.

4/10 Dåligt

Lyne

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
L'entrée ne représente en aucun cas l'état des lieux et des chambres.
Bodde här 1 natt i april 2024
Svar från FrontDesk SurestayPlusBWLBV 28 apr. 2024
The hotel is currently undergoing renovations, we appreciate your patience while we undergo an amazing transformation for your future enjoyment. Thanks for staying with us, We appreciate your feedback!

4/10 Dåligt

Lyne

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
L'entrée ne réflète en aucun cas l'état des chambres.
Bodde här 1 natt i april 2024
Svar från FrontDesk SurestayPlusBWLBV 28 apr. 2024
The hotel is currently undergoing renovations, we appreciate your patience while we undergo an amazing transformation for your future enjoyment. Thanks for staying with us, We appreciate your feedback!

8/10 Bra

ANNA GABRIELA JUDITH

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great just the smell in the room was very uncomfortable, the bathroom smelled like it was used and wasn’t cleaned for a long time (it had this strong pee smell permanently) everything else was perfect, third stay in this hotel
Bodde här 7 nätter i april 2024
Svar från D/S 28 apr. 2024
We are sincerely sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we would like to address these concerns directly.

6/10 Okej

Christopher

Bodde här 1 natt i februari 2024

4/10 Dåligt

Christopher

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Christopher

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Have stay at this hotel before but this is our last time. Both queen beds were loaded with bed bugs. we checked in late around 11p. after driving over to enjoy hollywood studios. Got our two boys down to see than wife fall asleep around 12am. shortly after she fell asleep she woke up screaming covered in bed bugs. They were all over our blankets, pillows, any bags that were on or nears the beds. Extremely upset, had to wake up our two autistic boys ages 4 and 2 and drive 2 hours back to spring hill in the middle of the night.
Bodde här 1 natt i april 2024
Svar från CV 28 apr. 2024
We sincerely apologize for the inconveniences during your stay. We'll work hard to fix the issue you experienced.

2/10 Väldigt dåligt

Cynthia

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Property has bedbugs and smells horrible carpets are always soaked and bed sheets all dirty and the bed had pee stains all over very nasty do not stay in this place
Bodde här 4 nätter i april 2024
Svar från FrontDesk SurestayPlusBWLBV 27 apr. 2024
Thanks for staying with us, we'll work hard to fix the issue you experienced. Thanks for letting us know. We appreciate your feedback!

4/10 Dåligt

chiraly

Reste med husdjur
The building is quite old and in need of an upgrade. I had paid for a room with a kitchen, microwave, and a toaster. However, they gave me a room that did not have any of those facilities. When I went to the front desk to complain, they changed my room. However, the floor in the new room was wet and dirty. Moreover, the bed was sinking and very uncomfortable to sleep on. As a result, I ended up with back pain from sleeping on the bed.
Bodde här 2 nätter i april 2024
Svar från CV 27 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Fantastiskt

Kayla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från D/S 24 apr. 2024
Thanks for staying with us, We appreciate your feedback!

10/10 Fantastiskt

Alyssa, Davenport

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed staying here even throughout the property being renovated. Mr. Jesus was amazing!! He was very helpful and attentive. He made me and my family's stay great! I will definitely be staying here again!
Bodde här 1 natt i april 2024
Svar från D/S 22 apr. 2024
We appreciate your feedback and are delighted to know you enjoyed your stay with us. Thanks for let us know the great job from Jesus. We hope to see you back again soon

8/10 Bra

Shaun, Toronto

Reste med familjen
Gillade: Renlighet och personal och service
Quite possibly the best service I've had at a hotel in a long time. All staff we encountered were extra friendly. Looking forward to seeing what the property looks like after renos since it's in fairly rough shape at the moment in halls and rooms (we were warned at booking so no issues)
Bodde här 2 nätter i april 2024
Svar från FrontDesk SurestayPlusBWLBV 22 apr. 2024
We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you back again soon!

6/10 Okej

Raymond

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från FrontDesk SurestayPlusBWLBV 21 apr. 2024
Thanks for staying with us, We appreciate your feedback!

10/10 Fantastiskt

Nicholas

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i april 2024
Svar från FrontDesk SurestayPlusBWLBV 20 apr. 2024
We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you back again soon.

10/10 Fantastiskt

Martha

Bodde här 1 natt i april 2024
Svar från CV 21 apr. 2024
Thanks for staying with us, We appreciate your feedback!

10/10 Fantastiskt

Charles

Spacious and quiet.
Bodde här 1 natt i april 2024
Svar från CV 20 apr. 2024
Thanks for staying with us, We appreciate your feedback!

2/10 Väldigt dåligt

Cherie

Gillade inte: Renlighet
Bodde här 1 natt i april 2024
Svar från D/S 20 apr. 2024
We sincerely apologize for the inconveniences during your stay. We'll work hard to fix the issue you experienced.

6/10 Okej

Katherine

Gillade inte: Renlighet
Bodde här 3 nätter i april 2024
Svar från FrontDesk SurestayPlusBWLBV 19 apr. 2024
Thanks for staying with us, We appreciate your feedback!

8/10 Bra

Gustavo, Sunrise

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
For a hotel that is currently under renovation, really enjoyed the stay
Bodde här 1 natt i april 2024
Svar från CV 16 apr. 2024
We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you back again soon

8/10 Bra

Carol

Reste med familjen
Gillade: Personal och service
I have stayed here plenty of times I know what to expect. My disappointment was that in the room in the bathroom cigarette smoke was evident which is why the fan was on when we entered the room and the air conditioning system is super loud in the bedroom that woke us up every time it would click on and off.
Bodde här 2 nätter i april 2024
Svar från SureStayPlus, Lake Buena Vista 14 apr. 2024
We sincerely apologize for the inconveniences during your stay. we'll work hard to fix the issue you experienced. We are currently undergoing renovations, and appreciate all the feedback we get and we'll work to ensure this doesn't happen again. Thanks for letting us know.Thank you for staying with us, we hope to see you back again soon!

4/10 Dåligt

Scott

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was going through a complete remodel. The room we stayed in was not updated yet. The furniture was very old. The bed frame stuck out and could easily be tripped on.
Bodde här 2 nätter i mars 2024
Svar från CV 9 apr. 2024
We sincerely apologize for the inconveniences during your stay. we'll work hard to fix the issue you experienced

10/10 Fantastiskt

Eric

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would highly recommend this place. Especially if you're traveling with kids. Very family-friendly location.
Bodde här 2 nätter i april 2024
Svar från JP - FrontDesk SurestayPlusBWLBV 5 apr. 2024
Thanks for staying with us, We appreciate your feedback!

2/10 Väldigt dåligt

Angela

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I understand that there are renovations going on however the room that I was in the security lock was broken and could not be used. Both time that I was in the shower (once in the afternoon and once at 7 am) someone came into my room. The first time was mid day and it was a man (I am not). When I called the desk they sent someone to the room who said he was there for a light cleaning but it make no sense to me if you came into a room as a hotel employee and someone was in the shower why would you stay. When I asked what he was doing he just said "it's ok" which clearly it was not. The second time I can only imagine that whoever came into the room did not expect to see my husband as he had just joined me the night before as they came into the room (neither my husband or daughter heard them open the door), turned on the light and then left (they heard the door close this time). When we called the desk they said that were no members of housekeeping in the building nor anyone that would have a key to access the room. They did not think that we should be concerned but I find it odd that in the 4 days I was there (I was working from the room the entire time) that only the 2 times I was in the shower someone came in the room.
Bodde här 3 nätter i april 2024
Svar från JP - FrontDesk SurestayPlusBWLBV 5 apr. 2024
We sincerely apologize for the inconveniences during your stay. We'll work hard to fix the issue you experienced.

10/10 Fantastiskt

Lisandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från D/S 6 apr. 2024
Thanks for staying with us, We appreciate your feedback!

4/10 Dåligt

Eric

Gillade inte: Renlighet och bekvämligheter
I was very disappointed with the antiquity of the room. Well, they are remodeling the hotel and hotel rooms. The does not excuse that the couch in the living room room part of the suite was filthy didn’t even or couldn’t sit on it. As well as the refrigerator had this funky smell inside of it was afraid to leave Food in it. When I first checked in the air-conditioning was so loud, I opened this closet in the room was full of an old old air conditioning apparatus at first it sounded like a washing machine dryer running nonstop. I had to turn it off at night so I could sleep when I went downstairs to ask if I could change rooms they said they all sound like that. While it’s a suites hotel, I thought that would be better room service. I had to ask for new towels when they came one day and emptied all the trash and took used towels didn’t fully replace. So as mentioned I had to ask for them. Room was never made up which I guess it’s my fault for booking as suites hotel.
Bodde här 5 nätter i mars 2024
Svar från FrontDesk SurestayPlusBWLBV 5 apr. 2024
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Fantastiskt

Alain

Bodde här 1 natt i april 2024
Svar från D/S 24 apr. 2024
Thanks for staying with us, We appreciate your feedback!

4/10 Dåligt

zain

Affärsresenär, Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Sus
Bodde här 1 natt i mars 2024
Svar från CV 4 apr. 2024
Thanks for staying with us, We appreciate your feedback!

10/10 Fantastiskt

Lu

Gillade: Renlighet, personal och service och boendets skick och faciliteter
very good
Bodde här 2 nätter i mars 2024
Svar från CV 2 apr. 2024
We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you back again soon

10/10 Fantastiskt

Nairobi

Gillade: Renlighet och bekvämligheter
Muy acojedora se que con la picina disponible será excelente
Bodde här 5 nätter i mars 2024
Svar från CV 2 apr. 2024
We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you back again soon

6/10 Okej

Oscar

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
My family stayed here for 8 days. In that time only 2 times they came to service the room. Ibhad to go ask for toilet paper, towels, and just regular service of the the room. After all that thay just went 2 and just gave me 1 roll of toilet paper for 7 of us with 2 bathrooms. Their answer" we can't find anymore" so we had to purchase some. Things broken throughtout the room and bathrooms very dirty. Had to clean them before my kids could use them (3 girls). Outside looks good but the inside under construction, pool has no water.
Bodde här 7 nätter i mars 2024
Svar från CV 31 mars 2024
We sincerely apologize for the inconveniences during your stay. we'll work hard to fix the issue you experienced. We sincerely apologize for the inconveniences during your stay. we'll work hard to fix the issue you experienced.

2/10 Väldigt dåligt

adriana

Reste med familjen
Gillade inte: Bekvämligheter
One of the suites bed had a huge dent in the middle , making it impossible to sleep. We told the front desk about it but nothing was done.
Bodde här 4 nätter i mars 2024
Svar från D/S 30 mars 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Fantastiskt

Srinivas

Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
Good one
Bodde här 4 nätter i mars 2024
Svar från CV 30 mars 2024
Thanks for staying with us, We appreciate your feedback!

2/10 Väldigt dåligt

Julieth

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från CV 30 mars 2024
Thanks for staying with us, We appreciate your feedback

2/10 Väldigt dåligt

Anthony

Bodde här 2 nätter i mars 2024
Svar från D/S 18 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Fantastiskt

Humberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 1 natt i mars 2024
Svar från CV 9 maj 2024
Thanks for staying with us, We appreciate your feedback!

8/10 Bra

Toktargul, Malden

Gillade inte: Renlighet
Breakfast was very good, but cleanliness was awful , toilet was stinky and no one cleaned in 4 days stay
Bodde här 4 nätter i mars 2024
Svar från CV 28 mars 2024
We sincerely apologize for the inconveniences during your stay. we'll work hard to fix the issue you experienced.

4/10 Dåligt

Cassandra

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The first room we were assigned had fleas in the bed. There was coffee spill that wasn’t cleaned up in the main hallway that my friend slipped on. When we complained about the bugs, they did give us a new room, but continued to tell me that the bugs came in from outside since we were on the first level. I explained that there was over 15 bugs on the bed around the pillows and base which is how I know it wasn’t from outside. When we first walked in, there was a construction worker (cause the entire hotel is under construction and dusty) harassing the concierge for a bandaid and ointment cause he.burnt his hand under the hot water machine. He was aggressive and scary. It made us feel very unsafe.
Bodde här 1 natt i mars 2024
Svar från CV 28 mars 2024
We sincerely apologize for the inconveniences during your stay. we'll work hard to fix the issue you experienced. We sincerely apologize for the inconveniences during your stay. we'll work hard to fix the issue you experienced.

4/10 Dåligt

Daniel, Miami

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Rooms were old , hallways smelled like Marijuana and the hotel was under construction would never go there again.
Bodde här 2 nätter i mars 2024
Svar från CV 26 mars 2024
Thanks for letting us know. We appreciate your feedback. Thank you for your feedback. We're sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service.

2/10 Väldigt dåligt

Lefone

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No good
Bodde här 6 nätter i mars 2024
Svar från CV 28 mars 2024
We sincerely apologize for the inconveniences during your stay. we'll work hard to fix the issue you experienced.