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Recensioner av Universal's Loews Sapphire Falls Resort

4 out of 5
Universal's Loews Sapphire Falls Resort
6601 Adventure Way, Orlando, FL

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 941 av 1316 recensioner" "
8 - Bra i betyg. 229 av 1316 recensioner" "
6 - Okej i betyg. 68 av 1316 recensioner" "
4 - Dåligt i betyg. 43 av 1316 recensioner" "
2 - Väldigt dåligt i betyg. 35 av 1316 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kristina

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Faciliteterna och miljön är fantastisk! Vattentaxi till parkerna är både snabbt och en väldigt vacker åktur. Spelrummet behöver översyn och renovering.
Bodde här 8 nätter i november 2022

8/10 Bra

marcus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i mars 2022

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent Location, great service and staff
Bodde här 2 nätter i april 2024
Svar från Manager 3 maj 2024
Thank you for your review of Loews Sapphire Falls Resort!

8/10 Bra

maria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sapphire Falls has a great boat service to Universal parks, quick and convenient. The lobby , tavern and pool area are lovely. The staff was woderful. The pool is very nice, the only problem we had was there isnt a second pool. Twice during our 4 day stay, we couldnt use the pool due to 'chemical imbalance". Chose the hotel for the beautiful pool and extremely disappointed we couldn't use it! They need a second pool, just for diapered guests.
Bodde här 4 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for taking the time to review your experience here at Sapphire Falls. We are pleased to hear you had an overall positive experience, and hope that you stay with us again in the near future.

10/10 Fantastiskt

heather

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was clean and bright. All the amenities were well kept and easily accessible. Pool was great! Towels and chairs were aplenty. They checked in by text messages throughout the stay to make sure we had everything we needed. Room was always up kept by daily cleaning. Room was cozy, two queen beds, a chair and desk. Not a spacious room but enough for us 4, two adults and 2 tween kids. Some may want more space. We were barely there anyway. Price was good for the space and the amenities. Dining options were good and met our needs. Surprisingly food at the hotel was some of the best we had while visiting Universal. Property was part of the Universal hotels, so transportation was easy and a great way to travel to park by boat. Loved this location. Would recommend going there to anyone who asks.
Bodde här 7 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Sharon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Ricardo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love it, will be back soon, regards
Bodde här 5 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

ANTONIO EDILBERTO, MIAMI

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great option... will keep going there again
Bodde här 3 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Magdalena

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great experience!!
Bodde här 4 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Kelly Lynn

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very clean and conveniently located to Universal Studios and CityWalk. Awesome pool.
Bodde här 4 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Amber

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a beautiful property. It’s well maintained, quiet, very clean, and comfortable. Loved the pool as well. :)
Bodde här 7 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Omar, Doral

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always we had a great experience! The kids love the pool and the activities. Rooms are clean and staff are polite and helpful.
Bodde här 2 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Raymond, westville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We've stayed at almost all the Universal resorts so far, Sapphire is at the top of the list. Super easy to get around, the pool rocks, staff is super friendly. The room service and pool have good food, the inhouse store New Dutch trading watch your wallet. We will be back.
Bodde här 8 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property
Bodde här 2 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

8/10 Bra

Stephen J

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoy Loews properties. Pool area was great. Weekend activities at the pool for the kids is a nice touch. Dining options were good. Water taxis were awesome. No hot water in the showers at the fitness center was a bummer. Both men’s and women’s.
Bodde här 7 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for taking the time to review your experience here at Sapphire Falls. We are pleased to hear you had an overall positive experience, and hope that you stay with us again in the near future.

10/10 Fantastiskt

Christopher Harrison

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for taking the time to review your experience here at Sapphire Falls. We are pleased to hear you had an overall positive experience, and hope that you stay with us again in the near future.

4/10 Dåligt

Baki

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Rooms were not suitable for three or four adults in the room with limited privacy. Everything in the room was in smaller size, including the safe and fridge. The pool was not the greatest, it was unkept and not very adult oriented. We were also surprised with a parking fee at the end of our stay which was not disclosed when we checked in.
Bodde här 3 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for sharing your experience with us regarding your most recent stay. We apologize for any confusion regarding the room layout and amenities that occurred during your stay We would love to speak with you directly to get additional information to see what exactly occurred during your stay. We hope to hear from you soon.

10/10 Fantastiskt

Laura, New York

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Food could be better but overall was really nice
Bodde här 4 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Samantha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Cade

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well set up and easy to navigate. A lot of options and convenient for near by parks.
Bodde här 3 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Chantoria

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My husband and I enjoyed our stay here! We can’t wait to come back again. Everything was amazing!
Bodde här 1 natt i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Vivian

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed there multiple times and had an amazing stay. Staff is always friendly and food is great
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

10/10 Fantastiskt

Ellen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very bright and open rooms. The water taxi service to the parks was a great way to start the day. It was a pretty route. The staff were super friendly. The Strong Water bar was lovely offering a great view. The restaurant, Amatista had great food that was beyond the standard burger and fries.
Bodde här 6 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Fantastiskt

Ashley

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great experience! Would definitely come back.
Bodde här 4 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your review! We look forward to welcoming you back in the future!

8/10 Bra

Neil

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Location, restaurant, & pool are great... but the rooms are mediocre. You're getting 2.5 - 3 star quality rooms. Nothing awful, just mediocre. Saying that, I would stay there again.
Bodde här 6 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your review of Loews Sapphire Falls Resort and for the feedback provided. Your comments will be shared with the appropriate departments. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Megan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is beautiful clean, and the customer service is always perfect
Bodde här 2 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Fantastiskt

Charina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

2/10 Väldigt dåligt

Ashish

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Our stay at the Universal Loews was the first and last time we will stay at a Universal property for lodging. We splurged for this room and left sorely disapointed by the quality of the room, the service and overall experience. Way more work than a vacation should be :( On Day 1, we were given a room facing a wall and the parking in front of the hotel. We were on hold and complained till we spoke with someone who moved us to building 2 (room 2762). We then discovered in our new room that the toilet was not flushing properly Moreover, the shower did not have a curtain or door whatsoever. So the water from the shower would splash all over the floor and there was nothing we could do about it. The toilet was fixed but it took over one hour for a maintenance person to come at midnight to address it. As for the shower, we just angled the head to hit the shower wall and minimize damage to the floor. Finally, we learned the shower had a "jack hammering" noise aka water hammering that was incessant when we tried to put the faucet between hot and cold. Later in our stay, the shower had a "hammering noise" that would make it. Housekeeping claimed that the problem was fixed after we reported it on Day 2 while at Disney. But the problem persisted throughout our stay. Despite my complaints and assurances that it would be fixed, it never was. And that is the end of our saga with a Unviersal property now and forever. We should have just done Disney or Marriott.
Bodde här 4 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for choosing Loews Sapphire Falls Resort and for taking the time to leave feedback about your recent stay with us. Your comments regarding your room location and engineering difficulties are dually noted and will be shared with their appropriate department heads. We pride ourselves and providing world-class service and hospitality and express our sincerest apologies that you received anything less than this. We hope that we have the opportunity to welcome you back in the future so that we may provide the high level of service that we are known for.

6/10 Okej

Daniel

Reste med familj och småbarn
Gillade: Personal och service
Decent for families but very institutuional.
Bodde här 3 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your review of Loews Sapphire Falls Resort. We would love to know more about what we could have done to make your stay one worthy of 5 stars. Please contact us at sapphirefallscustomerservice@loewshotels.com with any additional details you are able to share. Thank you.

10/10 Fantastiskt

Dana

Gillade: Boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Fantastiskt

Paavan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the property and location to all 3 parks
Bodde här 6 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Fantastiskt

Judy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Manager 24 apr. 2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

8/10 Bra

ashley, middletown

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was beautiful and clean. Charged me 3 nights for parking a car even though I didn’t have a car with me.
Bodde här 5 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your review of Loews Sapphire Falls Resort! We are sorry to hear that you were charged for a car that you did not park. Please reach out to us at sapphirefallscustomerservice@loewshotels.com and we will be happy to assist with getting this refunded to you!

10/10 Fantastiskt

BALTAZAR

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Es un hotel increíble. Muy bonito
Bodde här 5 nätter i mars 2024
Svar från Manager 24 apr. 2024
Gracias para tu resena de Loews Sapphire Falls Resort!

10/10 Fantastiskt

Nongnuch

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Fantastiskt

Nancy

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were incredibly helpful and friendly. I absolutely would suggest staying here. The water taxi from the hotel drops you right in the center of all the fun and is very quick. Had a lot of fun at Universal and slept soundly and peacefully that night. Thank you so much Loews Sapphire!
Bodde här 1 natt i april 2024
Svar från Manager 24 apr. 2024
Thank you for your review of Loews Sapphire Falls Resort! We are so happy to hear that you enjoyed your stay with us. We hope to welcome you back to the Islands soon!

10/10 Fantastiskt

Ioannes

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything’s
Bodde här 4 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your review of Loews Sapphire Falls Resort!

8/10 Bra

Lisa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is very nice and conveniently located.
Bodde här 3 nätter i april 2024
Svar från Manager 24 apr. 2024
Thank you for your review of Loews Sapphire Falls Resort!

8/10 Bra

Neal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really great location, the boat ride to the park is really nice but you can also walk in 15 minutes. The rooms are compact but are designed not to spend much time in them, however it was the bathroom that let it down with no proper door just a sliding one.
Bodde här 2 nätter i mars 2024
Svar från Manager 24 apr. 2024
Thank you for your review of Loews Sapphire Falls Resort!

10/10 Fantastiskt

Jana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful stay. The staff was great. The room was clean and comfortable. The pool was awesome.
Bodde här 4 nätter i april 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Fantastiskt

Anilay

Bodde här 4 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

8/10 Bra

Kate

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice comfortable hotel with good on site facilities. Water taxi to city walk was great. Staff are friendly and service is excellent.
Bodde här 2 nätter i mars 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Fantastiskt

Shari

Gillade: Bekvämligheter
Fast and friendly check-in. Checked in a few hours early and pleasantly surprised our room was ready. Was great since we had an early start to get off our cruise ship. Hotel is beautiful and room was clean and beautifully decorated.
Bodde här 1 natt i april 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Bra

Lisa H

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the pool area and taking the water taxi to the theme parks. Very friendly staff. Would like to have more food options.
Bodde här 5 nätter i mars 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Fantastiskt

Nicole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort. Large rooms and wonderful ammenities.
Bodde här 3 nätter i april 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Fantastiskt

K

Bodde här 4 nätter i april 2024
Svar från Sapphire Falls 2 maj 2024
Thank you for the Amazing review of your experience here at Sapphire Falls. We are so pleased you had such a great experience and look forward to welcoming you back again soon.

8/10 Bra

Erik, Oak Grove

Reste med familjen
Great property
Bodde här 2 nätter i mars 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Bra

Tim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The stay was nice and the couple issues we had were dealt with very quickly.
Bodde här 3 nätter i mars 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Fantastiskt

Toya

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property and staff were great.
Bodde här 4 nätter i mars 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Fantastiskt

Juergen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
..
Bodde här 3 nätter i mars 2024
Svar från Sapphire Falls 11 apr. 2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.