Excellent in every aspect. Hospitality, cleanliness and support from staff are all excellent. The only limitation is that it does not have the restaurant, but it provides all the beverages, microwave, etc. BTW, it’s vicinity to all the shopping areas, restaurants makes this totally unnecessary. Go explore all the nice Japanese cuisine and let’s not forget the nearby Kuromon market which offers all the fresh seafood. Last but not least, kudos to the Japanese work ethics and hospitality, they go to great lengths to provide all the help. When I checked out the hotel, I declined the offer of the shuttle to the train station. However, one of the luggage were hard to be moved. Instead of ignoring my difficulty, one of the guy ran out and carried my luggage for me all the way to the train station. I really appreciated his effort and I felt bad that I did not jot down his name. I highly recommend this hotel.