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Recensioner av Hilton Garden Inn Ottawa Airport

3 out of 5
Hilton Garden Inn Ottawa Airport
2400 Alert Road, Ottawa, ON

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 1111 av 1887 recensioner" "
8 - Bra i betyg. 498 av 1887 recensioner" "
6 - Okej i betyg. 137 av 1887 recensioner" "
4 - Dåligt i betyg. 77 av 1887 recensioner" "
2 - Väldigt dåligt i betyg. 64 av 1887 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Mike

Nice
Bodde här 4 nätter i maj 2024
Svar från Martina - Reservations Coordinator 23 maj 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

8/10 Bra

Brent

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Good location for us.
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 22 maj 2024
Hello! We are so happy to hear that you enjoyed your stay and our location within the city! We hope to see you for your next trip to Ottawa!

6/10 Okej

Gail

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Usually a great stay, however in as much as renovations and smoke detector quality control checks are required, it was uncomfortable due to the noise levels. I also would have liked to use the pool facilities.
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 22 maj 2024
Hello & thank you for your feedback! I am so sorry to hear of your recent experience at our hotel. I can assure you that this is not our standard and we are eagerly awaiting the renovations in our pool area to be completed for our guest's enjoyment. We do hope to see you again for a fully enjoyable stay and welcome any additional feedback you may have on this situation.

10/10 Fantastiskt

Jeanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 23 maj 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Fantastiskt

Jeanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 22 maj 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Fantastiskt

Julie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were friendly and food was great
Bodde här 3 nätter i maj 2024
Svar från Martina - Reservations Coordinator 21 maj 2024
Hi Julie,Thank you for your review! We are so happy to hear that our team and restaurant options were able to make your stay even more enjoyable! We hope to see you again soon!

10/10 Fantastiskt

Candice

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It's right there at the airport - easy
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 21 maj 2024
Hi Candice, Thank you for your review! We are glad to hear that our proximity to the airport made your stay enjoyable! We hope to see you again soon.

10/10 Fantastiskt

Fathima

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good but breakfast was expensive.
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 21 maj 2024
Hi Fathima,Thank you for your review! We are glad to hear that you enjoyed your stay. We hope that you were able to view all of the breakfast options as there are options for every price range with our a la carte menu.

8/10 Bra

Donna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was great having a kitchenette, but there definitely was space for a small dining table and chairs. It was conveniently located within a short distance, and farely direct route to downtown Ottawa.
Bodde här 2 nätter i maj 2024
Svar från Martina - Reservations Coordinator 21 maj 2024
Hi Donna,We are so happy to hear that you enjoyed your stay with us! We are glad that you were able to explore the rest of what Ottawa has to offer during your stay. We hope to see you again soon!

8/10 Bra

Brigitte

Reste med familjen
Gillade: Renlighet och personal och service
Piscine en travaux aucune affiche qui la indiqué mais le reste tout etait parfait !
Bodde här 2 nätter i maj 2024
Svar från Martina - Reservations Coordinator 21 maj 2024
Hi Brigitte,We have the notices of our pool being under renovations at the moment, but we are glad to hear that even though the pool was closed the overall enjoyment of your stay was not impacted too much! We hope to see you again once the pool renovations are complete for a fully enjoyable stay.

10/10 Fantastiskt

Elizabeth

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Hotel currently under construction
Bodde här 2 nätter i maj 2024
Svar från Martina - Reservations Coordinator 21 maj 2024
Hello! We are so happy to hear that you enjoyed your stay, even with the hotel being under renovations! We hope to see you for your next trip to Ottawa!

8/10 Bra

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 21 maj 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

8/10 Bra

Melissa

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
clean, good shuttle from airport
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 17 maj 2024
Hi Melissa,Thank you for your review! We are so glad to hear that our shuttle was a highlight for you during your stay with us! We hope to see you again soon.

8/10 Bra

Sarah, Kanata

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hotel is close to the airport. It is comfortable with a restaurant and bar and provides shuttle service to the airport. I would recommend it if you are flying.
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 14 maj 2024
Hi Sarah,We are so glad to see you enjoyed your stay with us, and our shuttle to the airport made your travel easier! We hope to see you again soon!

8/10 Bra

Valérie

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Pas assez de borne de recharge à proximité,tapis dans les chambres gros rideau
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 13 maj 2024
Salut Valérie, Nous sommes heureux que vous avez apprécié votre séjour avec nous! Nous sommes désolés d'apprendre qu'il n'y avait pas suffisamment de bornes de recharge électrique disponibles pendant votre séjour ! Nous espérons que vous reviendrez bientôt pour un autre séjour agréable.

6/10 Okej

Robert

Gillade inte: Renlighet
N/a
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 13 maj 2024
Hi Robert, Thank you for your review! If there was anything we could have done to make your stay better, please let us know! We hope to see you again soon.

10/10 Fantastiskt

Tim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellant room and check in experiance
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 10 maj 2024
Hi Tim,We are so glad to hear of your excellent stay with us! We hope to see you for many more to come.

8/10 Bra

Marie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Big room!
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 15 maj 2024
Thank you for your review, Marie! We are so glad you enjoyed the size of our guestrooms and hope to see you again soon!

8/10 Bra

Shubo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All good
Bodde här 5 nätter i maj 2024
Svar från Martina - Reservations Coordinator 13 maj 2024
HI Shubo,We are happy to see you enjoyed your stay with us! We hope to see you again soon.

8/10 Bra

Patrick

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very large room! 😊
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 9 maj 2024
Hi Patrick, We're glad you enjoyed our large sized guest rooms and we hope to see you again soon!

10/10 Fantastiskt

Ryan

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were amazing. Very large and very clean
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Lisa

Bodde här 2 nätter i maj 2024
Svar från Martina - Reservations Coordinator 7 maj 2024
Thank you for your review, Lisa! We hope to see you again soon.

8/10 Bra

Patrick

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Large room 😊
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 6 maj 2024
Hi Patrick,We are glad you enjoyed the large sized of our guest rooms! We hope to see you again soon.

8/10 Bra

Andrew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very loud doors, souds like bombs going off.
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 6 maj 2024
Hi Andrew,Thank you for your review! We are sorry to hear our doors were very loud when closing. They are meant to have an airtight seal and therefore close a bit louder than standard doors. Hope to see you again soon!

8/10 Bra

Steve

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy to find
Bodde här 1 natt i maj 2024
Svar från Martina - Reservations Coordinator 6 maj 2024
Hi Steve,We are glad our property was easy for you to find! We hope to see you again soon.

8/10 Bra

wenhui

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Martina - Reservations Coordinator 9 maj 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

4/10 Dåligt

Anthony

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

Daniel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Awful. Called them and Expedia 3 days before my trip and explained that my flight was moved a day. Tried to move my reservation and they said they would return to me. Finally when they did they explained that it couldn’t be moved because it was within 24 hours of my reservation. They are charging me for a room I don’t have. Booked elsewhere for tomorrow. I would go there even if it was free.
Bodde här 1 natt i april 2024
Svar från Camila | Reservations Manager 2 maj 2024
Good morning Daniel and thank you for your feedback. Unfortunately, we at a hotel level cannot make changes to reservations booked via a third party website, like Expedia. The terms and conditions you accept when booking a room are Expedia's. I do apologize for any inconvenience this might have caused.

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fantastic service
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 30 apr. 2024
Hi Amy,Thank you for your review! We are glad you enjoyed your stay and our team's service. We hope to see you again soon.

10/10 Fantastiskt

Jill

The hotel was great! The bed was comfortable!
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 30 apr. 2024
Hi Jill,Thank you for your review! We are glad you enjoyed your stay and found our beds comfortable. We hope to see you again soon!

10/10 Fantastiskt

mahamoud

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Y’a pas de problème se très bon
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 29 apr. 2024
We are glad you enjoyed your stay! We hope to see you again soon!

10/10 Fantastiskt

Jesse

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing as always
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 26 apr. 2024
Hi Jesse,We are glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 26 apr. 2024
Hi Jennifer,We are glad you enjoyed your stay with us! We hope to see you again soon!

4/10 Dåligt

James

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
There is no pathway for this location. Its very difficult if you want to walk-through the road as there no pathway for pedestrian. And its not worth paying for this hotel without any free breakfast. Very limited access. I would never suggest this hotel
Bodde här 3 nätter i april 2024
Svar från Martina - Reservations Coordinator 24 apr. 2024
Hello James,Thank you for your review. We are sorry to hear that you did not find getting to our location accessible enough for your stay. As for the breakfast not being complimentary, unfortunately we do not provide complimentary breakfast as it is not part of the Hilton Garden Inn brand standards. We hope to see you again for another chance to make your next stay better and brighter.

8/10 Bra

Catherine

Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 14 maj 2024
Hi Catherine,We are so glad to see you enjoyed your stay with us! We hope to see you again soon!

10/10 Fantastiskt

Fabiola

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent for what I needed. Quiet, clean, spacious. The shuttle was convenient and on time. The only thing I didn’t like was that I wasn’t reminded that I had the breakfast option included and I almost missed.
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 22 apr. 2024
Hi Fabiola,We are so glad you enjoyed the amenities of our property during your stay! we hope you were able to enjoy our breakfast options once you realized you had complimentary breakfast included in your reservation. We hope to see you again soon!

10/10 Fantastiskt

michel

Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 13 maj 2024
Hi Michel,We are glad to hear you enjoyed your stay with us! we hope to see you again soon for another pleasant stay.

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel. Clean and very nice
Bodde här 2 nätter i april 2024
Svar från Martina - Reservations Coordinator 19 apr. 2024
Hi Brian,We are glad you enjoyed your stay with us, and we hope to see you again soon!

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Martina - Reservations Coordinator 22 apr. 2024
hi Karen,We're glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Bra

Willy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
close to airport makes it convenent
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 19 apr. 2024
Hi Willy,We are glad to hear our proximity to the airport made your stay! We hope to see you again soon!

10/10 Fantastiskt

Sally

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean, spacious rooms and friendly staff.
Bodde här 2 nätter i april 2024
Svar från Martina - Reservations Coordinator 19 apr. 2024
Hi Sally,We are glad to hear you enjoyed your stay with us! We pride ourselves on our friendly staff and extra clean rooms and we are glad to see our teams hard work does not unnoticed. We look forward to hosting you again in the future!

8/10 Bra

ritchie

Bodde här 1 natt i mars 2024
Svar från Martina - Reservations Coordinator 22 apr. 2024
Hi Ritchie,We are glad you enjoyed your stay with us! Hope to see you again soon.

8/10 Bra

Aliyah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Martina - Reservations Coordinator 18 apr. 2024
Hi Aliyah,Thank you for your review, we hope to see you again soon for another enjoyable stay!

8/10 Bra

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 18 apr. 2024
Hi Karen,Thank you for your review, we hope to see you again soon for another enjoyable stay!

8/10 Bra

Cheska

Reste med familjen
Gillade: Bekvämligheter
Everything was great. Big rooms. Front desk was super helpful. Clean. Restaurant was good, reasonable and had a great wait staff. A little disappointed the pool and fitness area was closed and we were not made aware before check in, but it’s a nice hotel.
Bodde här 3 nätter i april 2024
Svar från Martina - Reservations Coordinator 15 apr. 2024
Hi Cheska,We are so glad you enjoyed your stay with us! We are sorry to hear you did not see the renovation warning on Expedia's partner site for our property. We hope to see you again once our pool area is re-opened and modernized.

8/10 Bra

Suyen

Gillade: Renlighet och personal och service
It was nice to have a room on the main floor at the end of the hall but it seemed to put us right in the path of all the commotion of the renovations that was taking place. The early morning noise of raised voices and the movement of furniture, equipment and stuff was disturbing to our sleep and comfort. We also had to deal with the uncomfortable temperature in the hallway from the outside door being left open for far too long far too often. The room itself was spacious and well kept. It would be very thoughtful of the franchise to offer a discount during these times of inconvenience.
Bodde här 3 nätter i april 2024
Svar från Martina - Reservations Coordinator 15 apr. 2024
Hi Suyen,We are sorry to hear the commotion and many other factors did not allow you to have a fully enjoyable stay while you were here. We are happy to hear that your room was spacious and clean. We hope upon your next visit, your stay will be more quiet and pleasant!

8/10 Bra

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff.
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 15 apr. 2024
Hi Jason,We are glad to hear that our wonderful team made your stay even more enjoyable! We hope to see you again soon!

6/10 Okej

Tom

Reste med familjen
This hotel needs new beds and awful there is no type of breakfast for a hotel over $300
Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 15 apr. 2024
Hi Tom,We are sad to hear you did not have a comfortable stay with us! We are currently undergoing renovations and updating the whole building. As for breakfast, options are available daily starting at 6am at a cost, as Hilton Garden Inns do not have complimentary breakfast as a brand standard. We hope to see you again soon!

8/10 Bra

Jeremy

Bodde här 1 natt i april 2024
Svar från Martina - Reservations Coordinator 30 apr. 2024
Thank you for your review! We are glad you enjoyed your stay with us.

8/10 Bra

Elizabeth

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I liked the room and the parking
Bodde här 1 natt i april 2024
Svar från Camila | Reservations Manager 9 apr. 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!