This property is managed by Vacasa!! This is a HUGE company. I have used them previously without any issue. However, when I arrived at my check in time, the house was completely filthy. Beds were still soiled, gooey countertops, used coffee grounds, etc. This was just one week after the Coast began opening after Covid-19 restrictions. I was guaranteed not only a clean, but especially clean house with "new" guidelines in effect for proper sanitizing.
We arrived at 4 pm. Not only was it completely dirty, the wi-fi password did not work and I had difficulty finding the property owner's phone number. Once I was able to call a friend and have them look it up (again, Vacasa) there was a 2 HOUR WAIT JUST TO SPEAK with SOMEONE!!! 2 HOURS!!!
Needless to say, we decided to flee and attempt to find another place to stay.
I finally was able to leave a message and received a reply via text message the next morning at 630 am. I'm sorry. But this is unacceptable for a property manager. There should never be a time that a manager is so completely overwhelmed that the people using the rentals cannot even contact a person directly and receive a response 14 hours later!
To make it even more frustrating, it took multiple phone calls, time spent waiting, and then several follow up emails just to confirm that I will be receiving a refund. This is the good news in all this mess. A full refund. Yay! However, I cannot recommend using this property management group again and would strongly encourage home owners to do their research. There are MANY instances of issues with Vacasa documented online. If everything goes smoothly without a hitch you're probably going to be fine, but don't expect ANY help in a TIMELY manner, or even being able to get a hold of an actual person.