Terrass/Patio
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Recensioner av Tradewinds Hotel

3 out of 5
Tradewinds Hotel
Main Road, Ottoville

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 85 av 203 recensioner" "
8 - Bra i betyg. 72 av 203 recensioner" "
6 - Okej i betyg. 35 av 203 recensioner" "
4 - Dåligt i betyg. 7 av 203 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 203 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Leagatonu

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was perfect & I would definitely stay there again
Bodde här 3 nätter i april 2024
Svar från Management 1 maj 2024
Thank you for your kind feedback!

8/10 Bra

Reginald, Orlando

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel is comfortable, safe and provides a very welcoming feel. Food was delicious and service was excellent. It is far from a lot of the islands sights, shopping and dining but very close to the airport.
Bodde här 3 nätter i april 2024
Svar från Management 24 apr. 2024
Thank you for your kind feedback

10/10 Fantastiskt

Tiffany

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Internet service was slow for tv
Bodde här 2 nätter i april 2024
Svar från Management 24 apr. 2024
Internet connection is really fast in the hotel. If there was an island wide problem with our service provider during the time of your stay, this could be one of the reasons. Hopefully your next visit you wont have to deal with this again.

8/10 Bra

Poumulinuku

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The cleaners and the two men at the corner info desk are very friendly and helpful.
Bodde här 4 nätter i april 2024
Svar från Management 24 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Joyce

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Management 9 apr. 2024
Thank you for staying with us.

6/10 Okej

N

Bodde här 6 nätter i februari 2024
Svar från Management 28 mars 2024
Hope you enjoyed your stay with us!

10/10 Fantastiskt

Peter

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Attractive property with all the amenities expected from a business hotel. Very convienently located near the airport. W
Bodde här 4 nätter i februari 2024
Svar från Management 28 feb. 2024
Thank you for your feedback!

8/10 Bra

James

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tradewinds is the best hotel option in American Samoa.
Bodde här 6 nätter i januari 2024
Svar från Management 28 feb. 2024
Thank you for your feedback!

10/10 Fantastiskt

Sandford

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent choice!
Reception at midnight was very cordial. Our room was very comfortable, with a HIGH king size bed. Very convenient was the extra sink in addition to the one in the bathroom, making things easier for a couple. The meals ( breakfast and dinner) in the on-site Equator restaurant were very good, with the dinner portions quite large. All of the employees were very friendly, especially the servers in the restaurant. Overall we highly recommend Tradewinds!
Bodde här 3 nätter i januari 2024
Svar från Management 28 feb. 2024
Thank you for your kind feedback!

8/10 Bra

Karen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay in American Samoa. Food in the Equator restaurant was great. Staff was so pleasant.
Bodde här 4 nätter i januari 2024
Svar från Management 28 feb. 2024
Thank you for your feedback!

6/10 Okej

Pauline

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
It was a nice property and feel that staff could have been more tentative. To include: cleaning the pool on a daily basis, taking the couches out on the 3rd floor because they smelled musty and ensuring no bugs are in the kitchen.
Bodde här 8 nätter i november 2023

8/10 Bra

Leonard

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Very convenient to the airport Continental breakfast was good Could order off menu for fee Room was clean but hotel could use an update
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Karla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i oktober 2023

8/10 Bra

Massimo

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Bernard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023

8/10 Bra

Bryce

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 10 nätter i oktober 2023

2/10 Väldigt dåligt

Kuuipo

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Worst customer service. Not enough supplies, housekeeping would come late into the night to bring back clean towels because they don’t have enough supplies to replace them while the dirty ones are being washed. You can tell the building is in need of some type of update because there are mold in the bathrooms. The water runs super slow. Like it takes forever to wash off the soap. Front desk ladies don’t tell you when ppl stop by to visit. I checked out and the first thing the front lady said “I’m sooooo sorry” and I looked at my bf because we didn’t know what happened and she stated that she forgot to call up to our room or send us a memo of ppl stopping by for us to give us stuff to take back home. Just had a bad experience. The owner or whoever needs to invest in renovating this place and buying more supplies. I don’t blame the staff because it is what they have to work with, but management should at least look into these matters and make changes.
Bodde här 4 nätter i oktober 2023

2/10 Väldigt dåligt

Kuuipo

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I liked about this place was it was close to everything. Cleanliness was 2/5, when we first got to our room there were mildew stains on one of the pillowcase. Housekeeping would take the dirty towels and some days we wouldn’t have any clean towels due to it being washed. I have never been to a facility where they would take your dirty towels and not have any to replace them. I don’t blame housing keeping because they are limited on supplies, but with the amount of car rentals and rooms this facility have, I’m surprised they don’t invest more into buy more supplies. Housekeeping would have to take all the dirty towels, wash them, and then distribute them back to the rooms. Sometimes, I would I be in my room after six, and house keeping is just delivering clean towels. Also, front desk customer service is the worst. I had called a day in advanced to request a complimentary shuttle from the airport, we arrived and waited 30mins. No one showed up, we had to asked a stranger to use their phone because our phone didn’t work in American Samoa, called the hotel and the front lady said that no one notated it. The hotel is about 10mins away from the airport, and the shuttle showed up another 30mins later. So we waited for a whole hour before getting picked up. There were no taxi’s at the airport because we arrived on a Sunday or else we would have just gotten a taxi. I would write more about how this place has bad customer service but it limits the amount of characters.
Bodde här 3 nätter i september 2023

8/10 Bra

KARLA, Everett

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Nice property with comfortable beds. This property charged for wifi which was not reliable. Often it would drop or not work at all. I often did not have hot water to shower. Also, staff gave different answers depending on who was at the desk which made things confusing.
Bodde här 4 nätter i september 2023

6/10 Okej

Darren

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
When we got there to check in the eftpos machine didnt work and they led us to believe it was our fault. There was no free toiletries or kettle coffee or mugs in the room. When i questioned them they said it didnt have them. Ishowed
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All staff were very accommodating. We appreciated everything they did for us. Would definitely recommend for anyone to stay here & we would love to visit again.
Bodde här 4 nätter i september 2023

8/10 Bra

KARLA, Everett

Gillade: Renlighet, personal och service och bekvämligheter
Nice property with good rooms. Transportation to and from airport. Convenient location. Friendly staff. Got different info depending who you spoke to on the staff. Lumited hot water. I had about 2 minutes of hot water total during my 3 day stay. Rest of the time only cold water. Paid for wifi that did not constantly work.

10/10 Fantastiskt

Philip

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Brian

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was wonderful, the beds were great, the food was good.
Bodde här 3 nätter i augusti 2023

4/10 Dåligt

Emily

Reste med familj och småbarn, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel looked good from the outside but inside is a different story. Our unit had a broken marble sink, cracks around the bath, sticky and always dirty wooden floor or toilet tile floor. You always have to wear shoes or slippers inside the room. They do not provide slippers and have to request for a hair dryer. I asked to get our floor cleaned but they didn't use a vacuum. They only provide disposable plastic spoons, forks and paper cups. The bath and sink drains slowly, with a bit of water always stuck on the bath. Customer service is poor. There's no "welcome to tradewinds, let us help you with your luggage" kind of service. You have to ask for a trolley from the unwelcoming security personnelThey sometimes hide under the high podium so they won't see you lol. Restaurant manager wasn't welcoming because we just want the free continental breakfast, which is the most disappointing free breakfast you can ever get. Some fruit, jam on toast, and DIY hot chocolate. Some days they have scones or other bread, lucky if there's a donut. Housekeeping sometimes knocks at 2:30pm for cleaning. Guest laundry has 2 washers that don't wash properly. Either that or just don't use the laundry powder they sell at reception. The upper hallway carpet smells. Gym is old. Pool is nice but has a few broken bricks around the edges. Changing bathrooms are not good. Reception is okay but they need better customer service skills. Hotel manager never got up when needed and avoided guests at all costs
Bodde här 16 nätter i augusti 2023

10/10 Fantastiskt

Anthony

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A lovely place
A lovely cree in the heart of American Samoa. It is an excellent base to explore this amazing island. Super comfy beds and friendly staff
Bodde här 7 nätter i augusti 2023

10/10 Fantastiskt

James

Bodde här 3 nätter i augusti 2023

8/10 Bra

Jennifer

Bodde här 3 nätter i augusti 2023
Svar från Management 31 aug. 2023
Thank you for your feedback!

10/10 Fantastiskt

Vanessa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Highly recommend for a visit to the island. Excellent customer service!
Bodde här 3 nätter i augusti 2023
Svar från Management 31 aug. 2023
Thank you for your feedback!

10/10 Fantastiskt

Jean

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful hotel on a beautiful island. Great food and very helpful staff.
Bodde här 5 nätter i augusti 2023
Svar från Management 21 aug. 2023
Thank you for your kind feedback!

8/10 Bra

Mark, Marina del Rey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
There are not many hotel choices in AmSam. In fact, this was the only hotel that seemed to accept online bookings. Given the lack of competition, the Tradewinds might cut some corners, but it is actually a pretty nice place. Attractive lobby, nice rooms, roomy and comfortable, excellent AC and good WiFi. The staff was nice and helpful. Friendly airport shuttle. One thing I really appreciated was the ease of renting a car through the hotel. Quick, convenient, and not too badly priced. (Also was a high-quality vehicle). The area is pretty unremarkable, but it is close to the airport and in the area when many people live. I would stay here again -- even if there were more choices.
Bodde här 3 nätter i juli 2023
Svar från Management 22 aug. 2023
Thank you for your kind feedback!

8/10 Bra

Jackie

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The staff is amazing! Everyone is so kind and helpful. The bed was comfortable, but the air conditioner didn't really dry out the air, so it was always humid in the room and there was mold. The restaurant was great, and the pool was beautiful.
Svar från Management 22 aug. 2023
Thank you for your feedback!

8/10 Bra

Marco Andrea

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från Management 22 aug. 2023
Thank you for your feedback!

10/10 Fantastiskt

Donald A

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
THE place to stay in American Samoa
Visiting American Samoa- the place to stay. Close to the airport with easy access to the rest of the island. Visit the Equator restaurant + adjoining bar. The hand painted walls resemble being in a ship. The staff is super friendly and food is very good- portions are large- so bring your appetite. Free breakfast is Continental- traditional breakfast can be ordered separately.
Bodde här 3 nätter i augusti 2023
Svar från Management 22 aug. 2023
Thank you for your feedback!

8/10 Bra

Denis

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Good location with free airport transfers. Close to busses.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Kenneth

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly staff lifted a late night arrival!
Bodde här 1 natt i augusti 2023
Svar från Management 31 aug. 2023
Thank you for your feedback!

2/10 Väldigt dåligt

Andrew

Affärsresenär
Gillade inte: Personal och service
Left out of room till past 7pm
I don't like doing this, but was very annoyed by them. They took another nights money from a departing guest for a late checkout that left me out of the room till after 7pm. Just had to hang around till the room was ready. Made no attempt to make this right, I emailed to give them a chance to respond in private, ignored it.
Bodde här 4 nätter i juli 2023

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i juli 2023
Svar från Management 1 aug. 2023
Thank you for staying with us.

10/10 Fantastiskt

Darlene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing stay! Will be back in January!
Bodde här 10 nätter i juli 2023
Svar från Management 29 juli 2023
Thank you for your kind feedback. Will see you soon!

6/10 Okej

Tan

Gillade: Renlighet och personal och service
Wonderful staff, awful and expensive wifi which didn't work on my computer, bare bones room, too expensive for what you get.
Bodde här 4 nätter i juli 2023
Svar från Management 29 juli 2023
Thank you for your feedback. We will try and improve our services.

10/10 Fantastiskt

Bernard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i juli 2023
Svar från Management 19 juli 2023
Thank you for your kind feedback.

10/10 Fantastiskt

William

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff, nice hotel
Bodde här 2 nätter i juli 2023
Svar från Management 13 juli 2023
Thank you for your kind feedback!

10/10 Fantastiskt

abdania

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff are friendly, excellent service, room are clean and Comfy, everything is awesome. Will see you guys this weekend again lol
Bodde här 2 nätter i juli 2023
Svar från Management 12 juli 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Bra

Debra

Affärsresenär
Gillade: Renlighet och personal och service
By far the best thing about this property are the people. Each and every person from the drivers to the front desk goes out of their way to make you feel welcome. I had a late night departure and after I had checked out of the hotel the day before, the front desk manager provided me with a day rate so I could rest, shower and change before my flight home. The selection of television stations is also great - something you will appreciate if you go to the outer islans. By far the best place to stay in PPG.
Bodde här 1 natt i juli 2023
Svar från Management 7 juli 2023
Thank you for your feedback! Looking forward to your next visit!

6/10 Okej

Robert

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Food needs improvement!
Bodde här 3 nätter i juni 2023
Svar från Management 2 juli 2023
Thank you for your feedback.

10/10 Fantastiskt

Emma

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check in was smooth. Good customer service
Bodde här 2 nätter i juni 2023
Svar från Management 22 juni 2023
Thank you for your kind feedback. Hope you enjoyed your stay.

8/10 Bra

Paulette

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice accommodations in American Samoa. The staff was very friendly and helpful. Hotel provides transportation to and from the airport. Guests can rent a car from the hotel, a must for exploring the island.
Bodde här 7 nätter i juni 2023
Svar från Management 20 juni 2023
Thank you for your kind feedback. Hope you enjoyed your stay!

10/10 Fantastiskt

Cortne

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All staff were super helpful and friendly. We will definitely be back!
Bodde här 7 nätter i maj 2023
Svar från Management 6 juni 2023
Thank you for your kind feedback! Looking forward to having you back!

10/10 Fantastiskt

abdania

Bodde här 2 nätter i juni 2023
Svar från Management 25 juni 2023
Thank you for staying with us!

10/10 Fantastiskt

Martha

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Personnel exceptional kind and friendly. Went out of their way to make us feel welcome
Bodde här 7 nätter i maj 2023
Svar från Management 31 maj 2023
Thank you for your kind feedback! Hope you enjoyed your stay.