Bar (på boendet)

Recensioner av Hyatt Place Kansas City/Overland Park/Metcalf

3 out of 5
Hyatt Place Kansas City/Overland Park/Metcalf
6801 W 112th St, Overland Park, KS

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 507 av 1003 recensioner" "
8 - Bra i betyg. 246 av 1003 recensioner" "
6 - Okej i betyg. 130 av 1003 recensioner" "
4 - Dåligt i betyg. 62 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 58 av 1003 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kathleen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice staff and quick answers to questions and needs. Loved having a good breakfast right there.
Bodde här 4 nätter i april 2024

6/10 Okej

Nancy

Reste med sin partner, Reste med husdjur
When I booked the stat I was not told that they were under renovation until I checked in. At that point what do you do? The workers started at 9am-6pm. There were only two elevators and one was out of order for to construction. The check in staff were very nice and courteous. WE mostly used the stairs up and down to the fourth floor because of elevator wait time. I’m sure it will look very nice once the new renovations are done but it was pretty run of the mill and plain. I mean it has the Hyatt name attached so you would think it was a little higher quality. The price of the room would make you believe that also.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Eric

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel in the middle of a remodel. They should tell us before we book. Demo hammer started in the room below us at 801am. Would be nice if it was not for the remodel. Breakfast was so so.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Austin

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice property very safe
Bodde här 5 nätter i april 2024
Svar från Anthony C 22 apr. 2024
Dear Austin, Thank you for filling out our guest survey. It is our goal to ensure every guest is satisfied with their stay. We hope to see you again in the future after the renovations are finished. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Kirby, Stockton

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
6th floor was quiet. Black out curtains. They were doing construction on 2nd floor. Really not bad. Elevators were a little dirty from construction
Bodde här 2 nätter i april 2024
Svar från Anthony C 22 apr. 2024
Dear Kirby, Thank you for filling out our guest survey. It is our goal to ensure every guest is satisfied with their stay. We hope to see you again in the future after the renovations are finished. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

6/10 Okej

Steven

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Under construction while open. Not typical Hyatt
Bodde här 1 natt i februari 2024
Svar från Anthony C 22 apr. 2024
Dear Steven,Thank you for filling out our guest survey. We are sincerely sorry for the issues mentioned. We will address them in a timely manner in order to rectify the situation. We do hope everything else was to your liking. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely, Anthony Carroll Assistant General Manager

2/10 Väldigt dåligt

Ronald

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Emergency exit doors were locked three separate times. When staff was told, they did not care. They do not care about your families safety at this facility.
Bodde här 1 natt i april 2024
Svar från Anthony C 16 apr. 2024
Dear Ronald,Thank you for filling out our guest survey. We are sincerely sorry for any inconvenience during your stay. We took note of the issue with the exit door on Saturday once we were informed and we are working to get it fixed immediately. We do hope everything else was to your liking. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day. Sincerely,Anthony Carroll Assistant General Manager

6/10 Okej

vincent

They were doing construction inside an outside of hotel so it was noisy and not pleasant to look at
Bodde här 2 nätter i april 2024
Svar från Anthony C 16 apr. 2024
Dear Vincent, Thank you for filling out our guest review. We are sincerely sorry for any inconvenience construction may have caused during your stay. Your review has been noted and we will do everything we can to rectify the situation. We hope everything else was to your liking. We hope to see you again in the future once our renovations are complete. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day. Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Danny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 16 nätter i mars 2024
Svar från Anthony C 16 apr. 2024
Dear Danny, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

8/10 Bra

Larry, San Gabriel

Reste i grupp
Gillade: Personal och service och bekvämligheter
The property was being remodeled and noisy at times. The ac/heater did not work and I needed to be moved to a different room.
Bodde här 3 nätter i april 2024
Svar från Anthony C 10 apr. 2024
Dear Larry, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony CarrollAssistant General Manager

4/10 Dåligt

Kara

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Anthony C 10 apr. 2024
Dear Kara,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony CarrollAssistant General Manager

8/10 Bra

Sue

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a nice place. Clean and great staff.
Bodde här 1 natt i april 2024
Svar från Anthony C 8 apr. 2024
Dear Sue, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Johnnie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 1 natt i februari 2024
Svar från Anthony C 8 apr. 2024
Dear Johnnie,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

STACY

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Valeria

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay! Super clean room, kind and helpful staff and delicious breakfast!
Bodde här 1 natt i mars 2024
Svar från Anthony C 8 apr. 2024
Dear Valeria,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll

2/10 Väldigt dåligt

Scott

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
There was construction going on that was never disclosed
Bodde här 2 nätter i april 2024
Svar från Anthony Carroll 3 apr. 2024
Dear Scott, Thank you for filling out our guest survey. We are sincerely sorry for the miscommunication about our renovations. Our renovations are posted on all our websites for more information. We do hope everything else was to your liking. If you have any further questions or concerns, please feel free to give us a call us anytime. We hope to see you again in the future once our renovations are complete. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely, Anthony Carroll Assistant General Manager

8/10 Bra

Michael

Gillade: Renlighet och personal och service
Overall, the room was very nice. The heating unit in our room made a loud squeaky noise when the heat turned off for about 5 seconds. I told the front desk when I checked out. They had one of the best hotel breakfasts I've ever had.
Bodde här 3 nätter i mars 2024
Svar från Anthony Carroll 31 mars 2024
Dear Michael, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Laurette

Bodde här 1 natt i mars 2024
Svar från Anthony C 20 apr. 2024
Dear Laurette, Thank you for filling out our guest survey. It is our goal to ensure every guest is satisfied with their stay. We hope to see you again in the future after the renovations are finished. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day. Sincerely, Anthony Carroll Assistant General Manager

4/10 Dåligt

Kirk

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
1. Front Desk personnel were pleasant, but due to heavy Indian accent were next to impossible to understand. Not a good first impression. 2. When Verizon service became unavailable, I switched to using the landline phone in the room to conduct business. The front desk couldn't not figure out how to transfer an incoming call to my room. 3. The closet was so shallow that the only way the hangers would fit was at a 45 degree angle. Also, the right side of the closet did not have direct access due to a wall. Horrible design flaw. 4. The room only had a shower (no tub), and was in such a small space that you could not place the floor mat down until the door was closed, and it had to be picked up before you could open the door. Another horrible design flaw. 5. The floor vent HVAC system under the window was less than 1 foot from the bed, making it very awkward to get in and out of bed from that side. Strike three design flaw. 6. Made coffee in the room (only one regular coffee pod available), and the first sip had an overwhelming taste of mold. Immediately dumped the remaining down the sink. Hard to believe that this property is allowed to carry the Hyatt name. Will not be back.
Bodde här 1 natt i mars 2024
Svar från Anthony Carrol 28 mars 2024
Dear Kirk, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony Carroll Assistant General Manager

8/10 Bra

Paul B

Reste med sin partner
Had remodeling going on but didn’t really affect our stay. Breakfast was good quiet nights, staff very nice and accommodating.
Bodde här 3 nätter i mars 2024
Svar från Anthony Carroll 28 mars 2024
Dear Paul B,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful day.Sincerely, Anthony Carroll

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Anthony Carroll 27 mars 2024
Dear Michael,Thank you for filling out our guest survey. Your kind words are greatly appreciated and will be celebrated among our staff. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us in the upcoming future. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Ken

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay. They were remodeling parts of the hotel and were managing it so it was a minimal interruption. Very nice place to stay and will definitely stay here again.
Svar från Anthony Carroll 27 mars 2024
Dear Ken, Thank you for filling out our guest survey. Your kind words are greatly appreciated and will be celebrated among our staff. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us in the upcoming future. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Farhan, Wichita

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly and hospitable staff members. Easy check in and check out process. Room was clean and comfortable. Will definitely book a room at Hyatt again!
Bodde här 1 natt i mars 2024
Svar från Anthony Carroll 27 mars 2024
Dear Farhan,Thank you for filling out our guest survey. Your kind words are greatly appreciated and will be celebrated among our staff. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us in the upcoming future. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

8/10 Bra

David, Joplin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place to stay just outside of KC. Very reasonable rates compared to other hotels in the area.
Bodde här 1 natt i mars 2024
Svar från Anthony C 19 mars 2024
Dear David,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

8/10 Bra

Parul

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Staff were very friendly and responded immediately to any questions.
Bodde här 3 nätter i mars 2024
Svar från Anthony Carroll 27 mars 2024
Dear Parul, Thank you for filling out our guest survey. Your kind words are greatly appreciated and will be celebrated among our staff. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us in the upcoming future. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Vernon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was superb!
Bodde här 5 nätter i mars 2024
Svar från Anthony C 19 mars 2024
Dear Vernon,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

6/10 Okej

Jasmine

Bodde här 1 natt i mars 2024
Svar från Anthony C 8 apr. 2024
Dear Jasmine,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Anthony CarrollAssistant General Manager

10/10 Fantastiskt

Jacob

Bodde här 2 nätter i mars 2024
Svar från Anthony C 8 apr. 2024
Dear Jacob, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Debby

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super friendly staff at check in. They are renovating so that was apparent by the dumpster and areas of hotel but it was a great stay. Breakfast was delicious and lots of variety!
Bodde här 1 natt i mars 2024
Svar från Anthony C 19 mars 2024
Dear Debby,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall the experience was a good experience. Room,staff,location was good. The property is under a remodel, but the completed parts are very good.
Bodde här 2 nätter i mars 2024
Svar från Anthony C 19 mars 2024
Dear Michael,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

10/10 Fantastiskt

Ayla

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay- the property is under construction so there was some dust and such from that but the room was clean and there wasn't any noise that I noticed from the construction. Beds were comfortable, rooms were spacious, staff was very nice and helpful, breakfast was well stocked and good. Location was very quiet, about 20 minutes into KC without traffic. Would definitely stay again with or without construction.
Bodde här 1 natt i mars 2024
Svar från Anthony C 19 mars 2024
Dear Ayla,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

10/10 Fantastiskt

Journey

Gillade: Bekvämligheter
Gillade inte: Personal och service
The rooms had sharp things poking out of the carpet and the wall was lifting in one spot in tbe room, desk people were alright breakfast was amazing. Wish rates were cheaper since the hotel is under renovations and couldn’t even tell us that in the description
Bodde här 2 nätter i mars 2024
Svar från Anthony C 19 mars 2024
Dear Journey,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

10/10 Fantastiskt

Natalie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were all nice and welcoming, the hotel itself was quiet and they were very accommodating.
Bodde här 1 natt i mars 2024
Svar från Anthony Carroll 13 mars 2024
Dear Natalie,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

8/10 Bra

Zachary

Bodde här 1 natt i mars 2024
Svar från Anthony Carroll 31 mars 2024
Dear Zachary, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Anthony Carroll 13 mars 2024
Dear Kim,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

4/10 Dåligt

Brianne

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This hotel is currently under overhaul construction. This should be explained before booking so you have the option to decline. If you intend to rest during the day hours, or have your children rest, it is impossible. The noise level from construction is unacceptable. The parking is also limited due to construction equipment. The staff was friendly. However, the phones do not work to call down to request any assistance from staff or to make housekeeping requests. I was not given a reduced rate due to the construction nor was I informed of the construction to make an informed decision. It was unfortunately a bad experience.
Bodde här 3 nätter i mars 2024
Svar från Anthony Carroll 13 mars 2024
Dear Brianne,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. We are sincerely sorry for any inconvenience construction caused during your stay. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony Carroll Assistant General Manager

8/10 Bra

Kurt

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
The hotel was in the middle of renovations so there was a lot of unfinished rooms and hallways and portions of the building were covered in plastic. Not a problem but it would have been nice to know ahead of time.
Bodde här 1 natt i mars 2024
Svar från Anthony Carroll 13 mars 2024
Dear Kurt,Thank you for completing our Guest Survey regarding your recent stay at our hotel. We are sorry for any inconvenience construction may have caused. We have more information about our reservations on our website. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

10/10 Fantastiskt

DENIZ

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thank you!
Bodde här 1 natt i mars 2024
Svar från Anthony Carroll 13 mars 2024
Dear Deniz,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

10/10 Fantastiskt

Sandy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed while the hotel was under renovations. They still kept the property tidy, staff was super friendly, and it was quiet in the evenings.
Bodde här 3 nätter i februari 2024
Svar från Anthony Carroll 13 mars 2024
Dear Sandy, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

10/10 Fantastiskt

Frank

Reste med sin partner
Gillade: Renlighet
All good
Bodde här 1 natt i mars 2024
Svar från Anthony Carroll 13 mars 2024
Dear Frank, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

6/10 Okej

Melinda

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Anthony Carroll 13 mars 2024
Dear Melinda, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony Carroll Assistant General Manager

2/10 Väldigt dåligt

Kevin

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Construction was not explained to me before checking in...
Bodde här 1 natt i februari 2024
Svar från Anthony Carroll 28 feb. 2024
Dear Kevin, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for any inconvenience the construction may have caused during your stay. We hope to see you during your next visit. If I can provide any assistance, please contact me directly. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf.Sincerely,Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Jonathan

Bodde här 5 nätter i februari 2024
Svar från Anthony C 20 mars 2024
Dear Jonathan, Thank you for filling out our guest survey. We appreciate your kind review. We hope everything was to your liking. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have ana amazing rest of your day. Sincerely, Anthony Carroll Assistant General Manager

10/10 Fantastiskt

Clinton, Ozark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Anthony Carroll 25 feb. 2024
Dear Clinton, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. Sincerely,Anthony CarrollAssistant General Manager

10/10 Fantastiskt

Wyatt

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is very professional
Bodde här 2 nätter i februari 2024
Svar från Anthony Carroll 25 feb. 2024
Dear Wyatt, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Anthony CarrollAssistant General Manager

4/10 Dåligt

Jacalyn

Gillade inte: Renlighet
Bodde här 1 natt i december 2023
Svar från Anthony Carroll 20 feb. 2024
Dear Jacalyn,Thank you for filling out our guest survey. You're feedback is extremely important to us. We understand your stay with us wasn't to your liking. If there is anything we can improve on, please feel to call us anytime. We hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony Carroll Assistant General Manager

8/10 Bra

james

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Good location for shopping and business in Overland Park and the area. As noted elsewhere the property is being renovated with a temporary registration desk and breakfst area. Other than that the room was excellent, very clean, comfortable and well appointed. Our room was up on the 4th floor, quiet. Front desk staf was friendly and efficient.
Bodde här 1 natt i februari 2024
Svar från Anthony Carroll 20 feb. 2024
Dear James,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony Carroll Assistant General Manager

6/10 Okej

Donald

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
When I booked I was not made aware of construction-renovation. However…room rate likely discounted for that reason. Room was superb and first class. Probably too expensive after renovation.
Bodde här 6 nätter i december 2023
Svar från Anthony Carroll 20 feb. 2024
Dear Donald,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony CarrollAssistant General Manager

2/10 Väldigt dåligt

Naama

Affärsresenär
Flight incoming to KC was canceled due to snow storm and hotel would not issue a refund nor a credit.
Bodde här 1 natt i februari 2024
Svar från Anthony Carroll 20 feb. 2024
Dear Naama, Thank you for filling out our guest survey. You're feedback is extremely important to us. We understand your stay with us wasn't to your liking. If there is anything we can improve on, please feel to call us anytime. We hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony Carroll Assistant General Manager

8/10 Bra

Sylvain

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I like the room nice and clean.!didn’t like the fact they lobby was on construction and the didn’t notify customers in advance.
Bodde här 1 natt i februari 2024
Svar från Anthony C 14 feb. 2024
Dear Sylvain,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager