Sittområde i lobbyn
Se tillgänglighet

Recensioner av The Randolph Hotel, by Graduate Hotels

5 out of 5
The Randolph Hotel, by Graduate Hotels
Beaumont Street, Oxford, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 251 av 399 recensioner" "
8 - Bra i betyg. 82 av 399 recensioner" "
6 - Okej i betyg. 37 av 399 recensioner" "
4 - Dåligt i betyg. 12 av 399 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 399 recensioner" "

9,4/10

Renlighet

8,8/10

Personal och service

9,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Philip

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All excellent except breakfast. No baked beans, no black pudding and some dishes were cold, on the buffet.
Bodde här 2 nätter i november 2023
Svar från The Randolph Hotel 6 dec. 2023
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback about your stay. However, we apologize for falling short of expectations with our breakfast offerings. Your comments regarding the menu and buffet temperature are valued and will be addressed to ensure a more satisfactory dining experience in the future.

8/10 Bra

Pamela

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
reunion
Fint hotell, utmärkt läge men frukost buffé var lite torftigt och kaffet inte så gott.
Bodde här 3 nätter i juni 2023
Svar från The Randolph Hotel 7 juli 2023
Dear Pamela,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

8/10 Bra

Lene Essenbæk

Bodde här 5 nätter i augusti 2022
Svar från Paulo 27 aug. 2022
Dear Mrs. Essenbaek,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do check out our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was so willing to help with anything you needed. Liked the bar area and sitting room. Shower nice and large.
Bodde här 4 nätter i april 2024
Svar från Mihir C 5 maj 2024
Dear MIchael,Thank you for your positive feedback! We're delighted to hear that our staff was so helpful and accommodating during your stay. It's wonderful to know that you enjoyed the bar area and sitting room as well. We're also glad that you found the shower spacious and comfortable. If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out. We look forward to welcoming you back!Kind Regards,Mihir C

10/10 Fantastiskt

Janet

Reste med sin partner
Right in the heart of Oxford, this hotel made me feel like I was part of the history of the place.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff and overall experience
Bodde här 2 nätter i april 2024

4/10 Dåligt

Deborah

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Allan

Reste i grupp
Gillade: Renlighet
Very good service and excellent accommodation.
Bodde här 2 nätter i mars 2024

4/10 Dåligt

John, Loretto

Gillade: Renlighet
Gillade inte: Personal och service
Reception was not very good
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Jessica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The reception and concierge staff were exceptional. The room, which had been upgraded for free, was lovely and the bars and lounges had a great ambiance. There could be more seating around the main bar lounge as this was rather limited. Would definitely stay at the Randolph if visiting Oxford again in the future.
Bodde här 1 natt i mars 2024

8/10 Bra

John

Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Natalie

Bodde här 8 nätter i mars 2024

10/10 Fantastiskt

Nicola

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service.
Bodde här 1 natt i mars 2024
Svar från The Randolph Hotel 13 mars 2024
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Fantastiskt

Tara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful room and hotel. The property has lots of character and is very central for shops and restaurants.
Bodde här 2 nätter i mars 2024
Svar från The Randolph Hotel 12 mars 2024
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 Bra

Adrian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay. Condition of hotel and staff were excellent. Only negative ( and it wouldn’t stop us staying again) was quality of food in the Alice. It wasn’t awful but I expected a bit better.
Bodde här 1 natt i mars 2024
Svar från The Randolph Hotel 12 mars 2024
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Fantastiskt

Victoria

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very welcoming and comfy bed!!
Bodde här 1 natt i mars 2024
Svar från The Randolph Hotel 12 mars 2024
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

4/10 Dåligt

Mason

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Unfortunately, a serious pattern of mistakes and oversights from hotel staff during our hotel stay. Always had to ask for coffee twice, waited 20 minutes to be seated in an empty restaurant, dietary restrictions forgotten, room requests dropped, etc.
Bodde här 3 nätter i mars 2024
Svar från The Randolph Hotel 12 mars 2024
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 Fantastiskt

Sadie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything about this property I experienced was 5 Star! The room, amenities, staff and concierge, valet parking, and the Alice restaurant!
Bodde här 1 natt i februari 2024
Svar från The Randolph Hotel 26 feb. 2024
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 Bra

Simon, CHIPPENHAM

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that the staff were friendly. I did feel very spoilt although I didn't know we had to book for the spa or the lounge area. I would have also liked to use the library but I couldn't get in with the card key. The bedroom was plush and the bed was extremely comfy. I slept really well. The shower was easy to use but leaked a little and not so good if you are tall. Everything was clean and to kept to a good standard. I had a lovely stay and would definitely stay again but be aware that I might need to book things in advance. It was also quite a walk to the bedroom which became funny but also a bit of a pain sometimes. Thank you
Bodde här 3 nätter i februari 2024
Svar från The Randolph Hotel 20 feb. 2024
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

8/10 Bra

Catrin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från The Randolph Hotel 20 feb. 2024
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Fantastiskt

Nick

Reste med familjen
First class. Excellent room, staff and food.
Bodde här 1 natt i februari 2024
Svar från The Randolph Hotel 15 feb. 2024
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 Bra

Sadia

Reste med familjen
Nice hotel ,good restaurant
Bodde här 1 natt i januari 2024
Svar från The Randolph Hotel 2 feb. 2024
Dear Sadia,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 Bra

mark

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Service superb let down by building maintenance.
Staff are very attentive , but rooms are dated and paper in our room was peeling off wall with chipped paintwork. Shower is not at a height for any one over 5'10 (as set to low). Beds were extremely comfortable. I've stayed in a few 5 stars and service (apart from restaurant which was slow and set menu sizes were very small) equated to 5 star but decor IMO needs updating and basics that you would expect from 5* such as milk (not UHT) for hot drinks and showers that are adjustable to cater for tall people were not prevalent. STAFF though from reception to housekeeping were excellent.
Bodde här 2 nätter i januari 2024
Svar från The Randolph Hotel 26 jan. 2024
Dear Mark,Thank you so much for your review. We are pleased to know that the majority of your stay was a positive one, but we send our apologies for the elements that let you down. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 Fantastiskt

Satish

Gillade: Renlighet och personal och service
Wonderful property with courteous staff. The breakfast was also excellent. If I were to point out one issue that really needs improvement for a hotel of this standing, it would be the heating. The room and the attached bath got very cold (as the temperature outside was very low during my stay), and the control seemed broken and would not go up beyond a certain point. Since I was there only briefly and had a busy schedule outside, I did not complain. I used the additional space heater provided (thankfully), which was annoying, and it took up precious space in the already cramped room.
Bodde här 3 nätter i januari 2024
Svar från The Randolph Hotel 26 jan. 2024
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Fantastiskt

Bruce

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice. Alice in Wonderland references.
Svar från The Randolph Hotel 22 jan. 2024
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Fantastiskt

Callum

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från The Randolph Hotel 16 jan. 2024
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Fantastiskt

rachel

Svar från The Randolph Hotel 17 jan. 2024
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Fantastiskt

Benjamin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed for a weekend at the Randolph and everything about the hotel was fantastic, it was by far one of the best hotel experiences I've ever had. The staff in partucular were wonderful, professional, everyone was kind and helpful throughout. We decided to do the breakfast and both the atmosphere and food were great, lots of high quality options and it was quiet and relaxed, would definitely recommend. We also did afternoon tea in the late afternoon and I think the main thing to take away is that the Randolph came across as both classy, high end and 5 star, but also has a relaxed and calm social atmosphere. We were never rushed and the staff gave just the right amount of attention, any need they were happy to accommodate. In general I would struggle to find any negative about the stay, it was fantastic.
Bodde här 1 natt i januari 2024
Svar från The Randolph Hotel 15 jan. 2024
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 Fantastiskt

Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från The Randolph Hotel 15 jan. 2024
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Fantastiskt

Iana

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a gorgeous property! Close to all the sites too! When in Oxford, this is definitely a place to stay.
Bodde här 1 natt i januari 2024
Svar från Madu Ariyanyagam 14 jan. 2024
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,

8/10 Bra

Morgane

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The decor is amazing and the dining venues are great. The parking is outrageously expensive and the staff seems a little inexperienced, but, overall, it was a brilliant place to stay.
Bodde här 2 nätter i januari 2024
Svar från The Randolph Hotel 15 jan. 2024
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Fantastiskt

Natalie

Bodde här 3 nätter i januari 2024
Svar från The Randolph Hotel 25 jan. 2024
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Fantastiskt

Richard

Bodde här 2 nätter i december 2023
Svar från The Randolph Hotel 22 jan. 2024
Dear Richard,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Fantastiskt

Bridget

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful hotel. Love the design. Disappointed in The Alice restaurant. Not many GF options and they will only cook a burger well done. Other than that, it was great!
Svar från The Randolph Hotel 8 jan. 2024
Dear Bridget,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Fantastiskt

Bridget

Bodde här 3 nätter i december 2023
Svar från The Randolph Hotel 22 jan. 2024
Dear Bridget,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

8/10 Bra

Chris

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Night away
Staff were very welcoming and friendly on arrival. We used the valet parking and our bags were taken from the car on pulling up. The room was nicely furnished but a couple of slight negatives with the room were it was freezing cold and the AC didn’t really warm it up. The second slight negative was the shower, a nice big cubicle but with only a handheld shower head which didn’t stay in place due to the good water pressure and being 6ft tall, I had to duck down to get under it. An addition of a rainfall shower head would then match up to the star rating. I woukd recommend going for breakfast early if you want hotter food. We went down just before 10 and had cold sausages and bacon and there were no beans or black pudding left. Overall a very enjoyable stay.
Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 8 jan. 2024
Dear Chris,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Fantastiskt

Lady Syvia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We would like cloth napkins in the dining room and also a mirror over the desk in the room for use when using hair dryer.
Bodde här 3 nätter i december 2023
Svar från The Randolph Hotel 8 jan. 2024
Dear Lady Syvia,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Fantastiskt

Rosalind, Windlesham

Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 8 jan. 2024
Dear Rosalind,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 23 dec. 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Jason

Bodde här 4 nätter i december 2023
Svar från The Randolph Hotel 23 dec. 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

6/10 Okej

Robert

Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 23 dec. 2023
Thank you for taking the time to leave us your feedback, Every guest's opinion matters and we are always actively finding ways to improve. I hope we will have the opportunity to welcome you back in the future.

6/10 Okej

Jesus

Gillade inte: Boendets skick och faciliteter
Too old and shabby
Svar från The Randolph Hotel 5 feb. 2024
Dear Jesus,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 Fantastiskt

Beware

On a whim I stopped in Oxford and selected the Randolph to stay. The property is nicely located, the building is old but quaint and is in excellent condition with modern conveniences. If you want a Downton Abbey vibe this is the place.
Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 15 dec. 2023
Thank you for choosing The Randolph! We're thrilled you enjoyed our historic charm and modern comforts. Hope to welcome you back for more 'Downton Abbey' vibes soon!"

8/10 Bra

Valerie

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från The Randolph Hotel 15 dec. 2023
Thank you for choosing The Randolph! We're thrilled you enjoyed our historic charm and modern comforts. Hope to welcome you back for more 'Downton Abbey' vibes soon!"

10/10 Fantastiskt

Louise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely stay. Very convenient location.
Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 14 dec. 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

8/10 Bra

james

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
The hotel is lovely but the room was very warm and it was impossible to turn the temperature down. The pillows were all very soft with no firmer option but spa and decor are great
Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 12 dec. 2023
Thank you for sharing your experience with us! We're glad to hear you enjoyed the spa and decor. Your feedback about the room temperature and pillow options is valuable to us, and we apologize for any discomfort caused. We'll definitely look into improving these aspects to ensure a more comfortable stay for our guests in the future. We appreciate your input and hope to welcome you back for an even better experience.

10/10 Fantastiskt

Marie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 12 dec. 2023
Thank you so much for your fantastic 10/10 rating! Your positive feedback means a lot to us. We're thrilled that you had a great experience during your stay. We truly appreciate your support and hope to have the pleasure of hosting you again in the future!

8/10 Bra

Eugene

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från The Randolph Hotel 6 dec. 2023
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 Fantastiskt

stevie

Bodde här 1 natt i december 2023
Svar från The Randolph Hotel 6 dec. 2023
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 Fantastiskt

Elizabeth

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fabulous quiet room
Bodde här 2 nätter i november 2023
Svar från The Randolph Hotel 6 dec. 2023
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.