2/10 Väldigt dåligt
kerry n.
28 nov. 2023
Gillade inte: Renlighet
Dirty Towels, Dirty Cookware, and AWFUL Mattresses
I'll start with the good: the location of this property is fantastic. It is an easy walk down to the beach. The kitchen is a great size, as is the living room.
And now the rest. I received a notification from Hans, the property manager, that I wouldn't be able to check in at the time indicated on VRBO, as their "extensive" cleaning protocols required that we wait an hour. That was laughable once we got into the house.
The refrigerator was so gross that I immediately sent a video to Hans and said, "this did not get cleaned." He replied that the cleaners must have missed it, and that he would "send it up the chain."
That was just the first of so much filth:
* a towel from the "clean" towels had food caked on it
* the bedding stunk
* mugs, pans, and cooking utensils all had visible food stuck on them.
* the hot pads had food on them
* all towels appear to have been obtained from a thrift store, as they were horribly worn and mismatched
And then let's talk about the mattresses. I have never felt anything so uncomfortable and broken down. It was truly shocking. I texted Hans on the first morning of our stay and told him that the mattresses were utterly unacceptable. I asked him to sanction the purchase of mattress toppers and he said that he'd check with the owners. We never heard from him again.
Our backs were wrecked but it was Thanksgiving, so we couldn't find alternate accommodations. We've stayed at a LOT of VRBO and this was by far the worst.
kerry n.
Bodde här 4 nätter i november 2023