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"The good: It was easy to check in and the location is good. The price was also competitive. The bad: The room was small, but smaller than expected. The AC seemed to turn of during night so the room got hot from time to time. The three elevators couldn’t handle the amount of guests so you had to wait a lot. There was a strange and loud sound coming from the ventilation at some intervals. We lacked soap in the bathroom so had to use the one from the shower. We got one later on. Sometimes there was a smell from the drainage too. Not what we expected from a “4” star hotel. We will not be coming back to Lotte."

"Bra hotell för mig tycker jag."

"Rent rum "

"Amazing bed. Slept like a rock."

"Rummet var toppen"

"The location of the hotel is perfect. Near metro stations, walking distance to Gyeongbokgung Palace, Bukchon Hanok Village, Insadong and Myeong-Dong. Loads of restaurants and cafés in the area. The room was quite small but functional, the bathroom was good with a nice shower. The breakfast was good with plenty of choices. The only negative was the temperature in the room. The A/C was not on all day and I am not sure it was working at all. The nice staff at the reception desk said that we should set the temperatur to +18 degrees, but it was still on +27 all the time. After we asked them again they gave us a fan. Only towards the end of our stay we found out that it was possible to open the window, even if it was on the 18th floor. An open window and a fan made it somewhat bearable."

"Bra frukost. Rena och moderna rum. Nära till transporter."

"Perfekt läge!"

"Wonderful hotel, great staff!"