The communication, clearly is THE problem…
I called the property 1 week before our stay with specific request: pool view, any floor but 1st. On the day of our arrival, I called to notify of our late arrival and asked to hold my room.
When we arrived, I was told no pool view rooms are available and was given a golf course view room (on condition that next day we would be possibly moved to a room we initially requested).
If you came to rest for a couple of days, would you want to pack and unpack right in the middle of it? Not that anybody followed through on that promise…
Given room was VERY dated: stove range had cracks, grey pentagon chair was very stained (we hid it out of sight in the closet), living room chair was running at its seams, sun shaped “mirror” had dust from BC era.
Bathroom magnifying mirror was mounted either by a dwarf or a contractor infatuated with his belly button. But the cherry on the cake was 1/2” gap under the entrance door. Besides providing free access for anything that crawls, it gave way to the sand during the night’s sand storm - we needed oxygen masks and could draw pictures in the sand on our floor in the morning.
Woken up at 6:00 am in the morning by constant growling of the elevator motor and ding-dongs announcing elevator arrival.
The kid who checked us out said, “oh well, maybe it would be better next time…”
Who said we would go there next time?
Was I treated in dismissive way because I was Expedia customer and not the club owner?