Hello Alejandra,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered during your stay with us. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests, especially our esteemed Expedia Gold members.We deeply regret any unfriendliness displayed by our staff during the check-in process. Providing warm and welcoming service is a cornerstone of our commitment to guest satisfaction, and we will address this issue with our team to ensure it does not happen again.Regarding the issues with the air conditioning and the inability to open the windows, we understand the importance of a comfortable and well-ventilated room. Our maintenance team will promptly investigate and rectify these issues to ensure a pleasant environment for our guests in the future.It is unacceptable that you were asked to pay extra for another room, especially considering your status as an Expedia Gold member. We sincerely apologize for this error and assure you that we will review our procedures to prevent such incidents from occurring in the future.As an Expedia Gold member, you are entitled to certain privileges, including upgrades when available. We apologize for any disappointment caused by not receiving an upgrade during your stay. We will review our upgrade process to ensure it aligns with the expectations of our valued members.Please be assured that your concerns have been taken seriously, and we are committed to addressing them to improve our service standards. We value your loyalty and hope to have the opportunity to welcome you back for a much-improved experience in the future.

Thank you for sharing your positive feedback with us. We're delighted to hear that you found our property to be well-maintained and conveniently located, with easy access. Providing a comfortable and accessible environment for our guests is always a top priority for us.We're also pleased to hear that our staff was helpful during your stay. Delivering excellent customer service is at the core of our values, and we're glad to know that our team members were able to assist you effectively.Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. If you need any assistance or have any further feedback to share, please don't hesitate to reach out to us.

Thank you for your valuable feedback. We're delighted to hear that you found our location convenient and our property safe and clean. Providing a comfortable and secure environment for our guests is our top priority.We appreciate your suggestion regarding breakfast variety. Ensuring a diverse selection of breakfast options is important to us, and we will take your feedback into consideration as we continually strive to enhance our offerings.Thank you again for your input. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.

Nos alegra mucho escuchar que tu experiencia fue positiva y que todo estuvo a tu agrado. Nuestro objetivo es brindar a nuestros huéspedes una experiencia excepcional, y nos complace saber que cumplimos con tus expectativas. Siempre estamos aquí para atenderte en cualquier otra ocasión que desees alojarte con nosotros. ¡Esperamos verte pronto de nuevo!

We're sorry that your experience was not up to your expectations. Your satisfaction is important to us, and we would appreciate any specific feedback you could provide to help us improve. Please feel free to reach out to us directly with any concerns or suggestions you may have. We hope to have the opportunity to better meet your needs in the future. Thank you for bringing this to our attention.

I am truly sorry to hear that your room wasn't up to par. Your comfort is our priority, and it's disappointing to hear that we fell short. Please let me know the specifics so we can address the issues promptly. We want to make things right for you.

Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the eggs and sausage served at breakfast. We strive to provide a variety of delicious options to cater to our guests' preferences, and we're delighted that our breakfast offerings met your expectations.Your satisfaction is important to us, and we appreciate your positive comments. If there's anything else you'd like to share or if there are any other ways we can enhance your experience during future stays, please don't hesitate to let us know.We look forward to welcoming you back for another enjoyable stay!

We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience with our front desk staff fell short of your expectations. Providing friendly and welcoming service is important to us, and we apologize for any inconvenience caused.We also regret to hear that the breakfast did not meet your standards. We continuously strive to improve our offerings, and your feedback will be taken into consideration as we work to enhance the dining experience for our guests.On a positive note, we're pleased to hear that you found your room to be clean and the beds comfortable. Maintaining a high standard of cleanliness is a top priority for us, and we're glad to know that you had a restful stay.We're also delighted that you enjoyed our property amenities, including the pool and hot tub. We're committed to providing a relaxing and enjoyable environment for our guests, and we're glad to hear that you were able to take advantage of these facilities.Thank you again for sharing your feedback with us. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.