Dear Nakema, Thank you for sharing feedback about your recent stay. Ensuring our rooms meet the highest standards of cleanliness and comfort is a top priority for us. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management

Dear Diana, It's disappointing to learn about the issues with the toilet seat, TV, and the door to your room. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Rest assured, we will address these issues with our team to ensure they don't recur in the future. We appreciate your feedback and hope you'll consider giving us another opportunity to provide you with the comfortable and hassle-free stay you deserve.Sincerely,Hotel Management

Dear Paola, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds and regret your disappointment with our breakfast option. We will look into this; thank you for letting us know. In the future, please know that our front desk is available and will always be happy to address anything that will make your stay more comfortable. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Ursula, Please accept our gratitude for taking the time to review your stay at - Palm Springs. We are thrilled to hear that you found Extended Stay America's property well-maintained and beautiful. Providing a welcoming and aesthetically pleasing environment is important to us. Thank you for recognizing our efforts. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Juan, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Lee, Thank you for taking a moment to share your experience. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we truly regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced from the neighboring rooms. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management

Dear Rachel, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the city; we are confident you will have a more favorable experience. Sincerely,Hotel Management

Dear Nannalee, Thank you for staying with us. Please accept our apologies for the delay in getting your room ready and the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay. Please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Gino, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to show you a better service.Sincerely,Hotel Management

Dear Dale, Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear JOHN, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management

Dear MICHAEL, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the inconvenience you faced during check-in, and we deeply regret any frustration caused. Your experience does not reflect our standards, and we appreciate your patience. We'll address the check-in process to ensure a smoother experience for our guests. Additionally, we understand the importance of security and will review our measures to enhance the safety of our guests and their belongings. If your travels bring you back to the area, we hope to provide you with a more positive stay.Sincerely,Hotel Management

Dear Blanca, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Crystal, Thank you for selecting us. Although you had a satisfactory time here, but we regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. Our hotel's cleanliness and modernity are a priority, but we shall discuss your review with our housekeeping and engineering staff to improve this missed area. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Yaneth, We appreciate your feedback regarding the noise issues. We understand the importance of a peaceful stay and regret any inconvenience caused. Your comments will be taken into consideration for future improvements. We appreciate your understanding and hope you consider staying with us again, providing the opportunity to offer a quieter and more comfortable experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear ALI, We appreciate your feedback regarding the noise issues. We understand the importance of a peaceful stay and regret any inconvenience caused. Your comments will be taken into consideration for future improvements. We appreciate your understanding and hope you consider staying with us again, providing the opportunity to offer a quieter and more comfortable experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Michelle, We appreciate your feedback and apologize for any inconvenience during your stay. The presence of bugs and the lingering smell of smoke are concerns we take seriously. Your comments will be addressed promptly to ensure improvements. We appreciate your understanding and hope you consider staying with us again, providing the opportunity to offer a significantly improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Leah, We regret that we couldn't give you a better impression when you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Moreover, we are sorry that our team was unapologetic for the inconvenience you experienced. Thank you for bringing this to our attention; we will share your feedback with our team and work towards improving our service to ensure our future guests are not similarly impacted. We hope you'll give us another chance to provide you with the hospitality you should have experienced during this visit.Sincerely,Hotel Management

Dear María, We apologize for any rudeness you encountered with our front desk associate when requesting a late checkout. This behavior does not align with our service standards, and we take your feedback seriously. We will address this issue with our team to ensure that all guests are treated courteously and respectfully. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Rex, Thank you for choosing Extended Stay America and sharing your review. We're pleased to know that you found it easy to make an appointment with us. We strive to provide a seamless and convenient booking process and appreciate your positive feedback. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

Dear Richard, Thank you for the great review. We love knowing how pleased you were with our location and appreciate the easy access to everything you want to visit. Thank you for choosing Extended Stay America! We hope you make the same choice when your travels bring you back here.Sincerely, Hotel Management

Dear Guest, Thank you for selecting us and appreciating our front desk team. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Chris, Thank you for sharing your thoughts on the property. We appreciate your feedback regarding the location and take note of your observation about the property being outdated. Guest input is valuable to us, and we will consider this as we continually strive to enhance our accommodations. Feel free to let us know if you have any specific suggestions or details you'd like to share for improvement. We hope to host you again and provide an even better experience in the future.Sincerely,Hotel Management

Dear RYAN, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any shortcomings you experienced. Your comments are valuable, and we will use them to address areas that need improvement. Our team is committed to enhancing our services, and we appreciate your understanding. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management