Hotell i Palo Hincado

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“The staff was very nice. I would suggest more staff for dinner services and at the bar. The service was a bit slow.”

“Absolutely beautiful! Service outstanding and everyone is very polite and nice. Rooms are to die for! Excellent food with a large variety to include vegetarian options.”

“Serena's Boutique Hotel is a magical place. From the moment you check in, you feel a sense of peace & tranquility. Our patio/sea view room was spacious & comfortable with a large bathroom. The view from the patio was dreamy. By day, it was lush, mountainous beauty & by night it sparkled with the pretty city lights. We were spoiled with a delicious homemade breakfast every morning & enjoyed one very special traditional Puerto Rican homecooked dinner during our stay. My teens enjoyed the...

“Excellent!”

“The pool bar and grill was great. The restaurant inside the hotel was ok.”

“Una estadía muy buena, la cual volvería a repetir. Mi única recomendación es al desayuno continental, deben tener algunos extras. Excelente para compartir en familia y con niños”

“¡Gracias por todo! ¡Todo con la estadía estuvo espectacular!! Volveremos con amistades y familia. Cayey esta hermoso. ¡Nos encantó!”

“This property is only good for 1 or 2 stay. Unfortunately, we didn’t have a good experience. We stayed for 6 days and the room was not cleaned. .We asked for the bathroom and room to be cleaned as well for towels and it didn’t happened until the night before we left. We had water issues during whole stay. Water pressure and not having hot water. They moved us to another room in which we had an issue with the toilet, then we move back to the original room and the same sheets were on the bed from...

“Can not recommend. Room smelled moldy and musty - got respiratory issues, and allergic reaction to the mold. Front desk did not adress the issues, only stating fully booked. ”

“Todo”

“Wonderful experience at this hotel. Clean and nicely maintained. The restaurant is amazing. Lovely heated pool which was well maintained. The staff were very pleasant and accommodating. Loved my stay here.”

“Realmente todo muy bien excelente servicio en todo si lo recomiendo a otras personas cool”

“Good experience”

“Friendly, respectful, efficient staff. Peaceful Mountain View’s, solid and safe structure foundation, nice and clean room, very nice nature views and sounds”

“We arrived late at night and there was no toilet paper. The owner did get back to me fairly quickly to tell me where to find some. The shower had no curtains or door so the water poured all over the bathroom floor and into the hallway. The remotes left for The tv only worked for 1 of the tvs. Parking is terrible. There’s no lot or actual spaces. Just have to park on the side of the street. The room was clean, we only saw 2 cockroaches which I was expecting way more for PR. The pool was clean....

“Not Internet”