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Recensioner av Aspen Cove resort

2.5 out of 5
Aspen Cove resort
284 N Shore Rd, Panguitch, UT

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 16 av 43 recensioner" "
8 - Bra i betyg. 9 av 43 recensioner" "
6 - Okej i betyg. 9 av 43 recensioner" "
4 - Dåligt i betyg. 2 av 43 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 43 recensioner" "

7,6/10

Renlighet

7,4/10

Personal och service

6,0/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

6/10 Okej

Christine

Reste med familjen
Gillade: Rummets bekvämlighet
No heat and okay clean
We came to stay one night. We did not know there was no heat and with the temperature in the 30s that was kind of a big deal. The room did have a space heater which was helpful and we had inadvertently brought some blankets which also helped but having that statement on the website should be standard especially for this time of year. It was a cute place and fairly clean. No great sheets on the bed. Other people’s hair in my bed. Kind of gross. Bathroom was clean. It was okay. Just okay.
Bodde här 1 natt i oktober 2023
Svar från kendra 16 okt. 2023
We are sorry to hear that the space heater did not heat your space well enough. All the rooms have extra blankets to help with cold nights, like the one you arrived on. I see you did arrive late in the evening, is to why you were meet with no one here. When the morning came, Kathrine greeted your husband, and he did not mention anything of the kind had happen. Usually when you go on vacation somewhere you look up the weather, and you did have free Wi-Fi available to you while you were here at are location. As to the hair in your bed that is an honest mistake, we are human beings. you and your two daughters and husband were in the remolded room, has two story room. beautiful scenic view, of all the mountains and beautiful giant cabins and pretty lake on the other side.

2/10 Väldigt dåligt

geri, mesquite

Reste i grupp
Gillade inte: Personal och service och bekvämligheter
Self check in no staff fine. However, staff tried to gouge us with multiple add on charges not shown on Expedia “cash only”. Very confrontational which completely ruins a fun few days fishing trip. This was our third trip at this location this year. Currently they have lost their liquor license, closed a good restaurant, store is empty, owner-manager not present. Sadly we will no longer choose to stay here.
Bodde här 3 nätter i september 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very misleading description
This place was extremely disappointing, starting with the Hotels.com description. It is listed as being in the town of Panguitch, which is convenient to two national parks. But it is *not* in Panguitch; it is at Panguitch Lake . . . 20 miles away. Not at all convenient. Then, there's the staff. Their web site says they are at the desk until 7pm. Wrong. They closed at 5pm and would not answer the phone after that hour. They advertise free coffee in the lobby from 7am. Also wrong. The place was locked up tight when we left at around 8:30am. We never saw a single staff member! Nor any of those wonderful common areas in their pictures -- all locked up. If we had had a serious problem with our room we would have been out of luck. As for the room itself, it was very, very basic. No microwave, no refrigerator. A huge, state of the art flatscreen TV -- but no cable! It could only play DVDs. Utterly useless. In terms of value we paid $150 for a room that was worth maybe $65, tops. I would rate the Aspen Cove "Resort" unacceptable due to the unavailability of any staff. Had we had any sort of emergency we could have been in serious trouble. My advice: avoid this place.
Bodde här 1 natt i september 2023
Svar från managment 30 sep. 2023
We are sorry for your inconvenience. We are actually only 15 min from the town of Panguitch, if you look on any google maps, it clearly shows that we are on a lake that is very large with a general store right as you enter the lake. We are very short staffed as we are right at the end of the season. We, also have a mini fridge in the foyer along with games, puzzles and a large selection of dvds.

8/10 Bra

Norma, DELTA

Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

John

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Do not stay here
Bodde här 1 natt i september 2023
Svar från Kendra 25 sep. 2023
We are sorry to hear that.sincerely apologize for the inconvenience,there was on your stay.

6/10 Okej

Bart

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i september 2023
Svar från Kendra 25 sep. 2023
thank you for staying with us, here at Aspen cove.resort. we appreciate you and your business.

6/10 Okej

Tiffany

Bodde här 1 natt i september 2023
Svar från Kendra 25 sep. 2023
We Thank you from Aspen Cove Resort. We appreciate your business; we can't wait to see you next year.

6/10 Okej

Jessica

Gillade inte: Personal och service
Place and service have gone downhill since last year.
Bodde här 2 nätter i september 2023
Svar från Kendra 25 sep. 2023
We sincerely appreciate your business; we do apologize for the inconvenience you experience. We hope to see you next year to make up for the inconvenience.

2/10 Väldigt dåligt

Lilly

Bodde här 3 nätter i juli 2023
Svar från Kendra 25 sep. 2023
We apologize for the inconvenience you had while staying with us.

6/10 Okej

Luis

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
.
Bodde här 1 natt i juli 2023
Svar från manager 14 aug. 2023
Thank you for your stay

2/10 Väldigt dåligt

Max

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s the worst room I’ve ever been in dirty sheets and had bed bugs I didn’t stay had to leave and look for another hotel it was a terrible experience for my family and me!
Bodde här 1 natt i juli 2023
Svar från managment 27 juli 2023
Dear Max, I'm so sorry for your fear of bed bugs being in the beds. I looked myself and only found little specs of lint that came off the freshly washed comforter. We Do Not have a single bed bug here at our Resort.

6/10 Okej

SHAWN, Henderson

Reste med familj och småbarn, Reste i grupp
Gillade: Personal och service
A place like non other with super great staff but not as advertised. We booked the largest room to accommodate 5 yet had only 3 towel sets. No trash bin anywhere in the room. Also there was no satellite TV, or bar. But property as a whole was great anyway. Please update the property description so as to meet expectations. Despite the gripes, still highly recommend. Gold Star service. Platinum location. Hope to come back again.
Bodde här 1 natt i juli 2023
Svar från managment 31 juli 2023
Thank you so much for staying with us here! Please come again soon.

10/10 Fantastiskt

Courtney

Bodde här 2 nätter i juni 2023
Svar från managment 31 juli 2023
thank you

10/10 Fantastiskt

Hope

Bodde här 2 nätter i juni 2023
Svar från managment 31 juli 2023
Thank you

10/10 Fantastiskt

Lisa

Bodde här 2 nätter i juni 2023
Svar från managment 31 juli 2023
Thank you

10/10 Fantastiskt

Taylor

Reste med familj och småbarn, Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We are now repeat customers and we will go back very soon. We love Kendra and Jim they keep the place feeling so friendly and welcoming.
Bodde här 3 nätter i juni 2023
Svar från kendra 21 juni 2023
So awesome to have you guys here! Look forward to your next visit!

6/10 Okej

Jaime

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i juni 2023
Svar från kendra 21 juni 2023
We truly hope you enjoyed your stay with us. Please come back soon!

10/10 Fantastiskt

Catherine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The staff at Aspen Cove were wonderful and accommodating. We will definitely stay again, and longer too. No frills, pet friendly hotel right on the lake.
Bodde här 1 natt i maj 2023
Svar från kendra 11 juni 2023
Thank you so much for your stay! We truly look forward to your return.

8/10 Bra

Brian, Bend

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hosts were nice and helpful, and the room was clean. Unfortunately we were there a bit early in the season so the restaurant/bar was not open yet and there was a lot of construction going on (both early in the morning and late in the evening) - this combined with an older building with thin walls/floors/ceilings led to a rather noisy experience.
Bodde här 1 natt i maj 2023
Svar från kendra 21 juni 2023
I'm so sorry for the renovations going on during your stay with us. We hope you return soon to try our restaurant and bar.

8/10 Bra

Steve

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
This WILL BE a great place to stay. The setting is fantastic, & the staff are friendly & accomodating. The renovations they are IN THE PROCESS of completing will make this a wonderful place. However, Expedia should REFUND our $ since we had to use space heaters in our rooms & had to smell paint fumes, since renovations weren't complete. Why were we allowed to book these dates?
Bodde här 1 natt i maj 2023
Svar från kendra 21 juni 2023
I'm so sorry for the disturbance. We have been working very hard to help improve our resort. We hope to have you stay with us again in the future.

6/10 Okej

janece

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
It was an hour and a half drive to get there from the freeway, but the facility was nice. We did get asked several times after we paid (cash) if we could pay again though. That was a bit disheartening. Other than that it was a decent place and we had a great time.
Bodde här 1 natt i februari 2023

8/10 Bra

Gabriela

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Heater not the best and being off season we didn’t have many options to pick from
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Qichao

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The owner is the greatest. There is a lot of fun just on the property. We lived in a room with a loft, kids were so excited with this room. Also, you will see the lake view, it's cozy and a wonderful place to stay.
Svar från Lorraine 9 jan. 2023
Thank you. It was awesome to see your family enjoying our property. Looking forward to seeing you in the Spring/Summer for kayaking on the (unfrozen) lake.Lorraine

8/10 Bra

Chris

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and right on the lake.
Lorraine was a great host. We stayed during the off season as we were ice fishing. The restaurant was closed at this time but that’s ok. Rooms were basic, but clean and comfortable and pet friendly. Sitting by the fireplace after a long day on the comfy couch was a nice end to each day. Can’t wait to go back!
Bodde här 3 nätter i januari 2023
Svar från Lorraine 7 jan. 2023
Thank you Chris, Julie and of course Mr Rome. Glad you had a good time and looking forward to seeing you again soon.

10/10 Fantastiskt

Melina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Great stay and the Loraine who works there was very helpful & friendly.
Room was spacious
Bathroom was clean
Bodde här 3 nätter i september 2022

8/10 Bra

Efrosinia

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was nice
Bodde här 2 nätter i september 2022

8/10 Bra

TERESITA

Bodde här 3 nätter i september 2022

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had a great time staying at Aspen Cover Resort.
Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Jose

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelent
Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Eduardo

Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Larry

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022

6/10 Okej

Hector

Reste med familj och småbarn
Gillade: Renlighet och personal och service
The room and beds were great. Staff was good. Room was hot. No reason why ceiling fans can not be installed. Had to keep windows open for air circulation but Friday night employees partying and super loud until 1:30am. Could not sleep. Saturday night was not as bad. Partying stopped by 11pm.
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Pamela

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Samantha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was nice and quiet. Its like camping but in a room. Very basic room but perfect for a fishing trip. The food downstairs at cabin fever was amazing and delicious. I would recommend to all my family & friends. I will be going back.
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

BRETT

Bodde här 3 nätter i juli 2022

10/10 Fantastiskt

Debra, poway

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet, lakefront property. Simple clean room, great cafe. We love to get away from cell service and tv. We loved it.
Bodde här 2 nätter i juni 2022

2/10 Väldigt dåligt

Melissa

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst Hotel Experience...Ever!
This was the worst experience I've ever had at any hotel. The bar, downstairs, was in full swing until after 3am, with music and fighting going on. The next day, all power and water was out, with no place to even go to the bathroom, and no idea when those utilities would be back working again. Manager said we would get refund for second night. Instead they charged me for two full nights. No one will answer their phone...stay far away from this hotel!
Bodde här 2 nätter i juni 2022

8/10 Bra

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Working hard to give good experience. Room needs soft chairs
Bodde här 3 nätter i juni 2022

8/10 Bra

Miles

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
Great fishing!
Bodde här 1 natt i maj 2022

2/10 Väldigt dåligt

Patricia

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
No cable or satellite for TV, no radio or clock,no chairs for the table, no cell service, no microwave, no ice machine, no refrigerator, no coffee maker, no iron, basically a bed and bathroom. Over priced
Bodde här 1 natt i maj 2022

4/10 Dåligt

Laureen

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Not worth the money. Beds were foam mattress in a box. Horrible nights sleep. Both of us were so sore in the morning. No cable tv. Only DVD.
Bodde här 1 natt i april 2022

2/10 Väldigt dåligt

Jay

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Next to a frozen lake. No food.
Bodde här 2 nätter i mars 2022

10/10 Fantastiskt

Al

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We arrived pre-season. The owner and staff were very friendly and helpful. They were accomidating above and beyond any expectations. CLEAN, COMFORTABLE large modern room. Can't wait to go back.
Bodde här 1 natt i mars 2022
Svar från jim 11 apr. 2022
Thank you so much for your business, we look forward to having you back!