First off, they didn’t even have our reservation on file. The front desk had to contact Hotels.com in order to get everything figured out; even though we had our reservation confirmation papers.
Then, they didn’t have room for us. So they placed us across the street, in the most run-down motel. After trying one room, the TV didn’t work. Next room had a huge hole in the glass window. Finally, the third room was given to us. Completely outdated and moldy, honestly.