Thank you for taking the time to share your detailed feedback about your stay at our property. We're delighted to hear that you found the location to be central and convenient, and that the apartment's amenities were generally to your liking. However, we deeply regret the issues you faced, particularly concerning the miscommunication about the staircase and the challenges with the apartment's facilities. It's evident that we missed the mark in ensuring your comfort, especially given the specific needs you communicated regarding your husband's health. We sincerely apologize for the misunderstanding regarding the number of stairs. We understand how crucial accurate information is for our guests, and we're taking steps to ensure clearer communication in the future. Your experience has highlighted the need for us to review and improve our processes. Regarding the issues with the stove, oven, and toaster, we are sorry that these were not resolved to your satisfaction during your stay. We have since addressed these concerns and are putting measures in place to ensure that all appliances are checked and functioning properly before guests arrive. We acknowledge the discomfort you experienced with the bed and will be looking into replacing it as part of our ongoing efforts to provide comfortable and quality accommodations. Your feedback is extremely valuable to us, and we are committed to making the necessary improvements. We hope that, despite these issues, you were able to enjoy your time in the area. We would be honored to have another opportunity to host you and ensure a more comfortable and seamless experience. Warm regards,

Dear Jasmin, Thank you for sharing your experience following your recent stay at our property in the heart of Paris. We're thrilled to hear that you found our location central and the cleanliness of the property satisfactory. We sincerely apologize for any inconvenience you encountered during the check-in process and the delay in the deposit refund. Rest assured, we've processed the deposit refund in accordance with our policies. We understand the importance of timely refunds and will ensure better adherence to this in the future. Regarding the departure, we regret any discomfort caused by the timing of the maid's visit. We appreciate your understanding and patience in this matter. We're delighted that your trip remained enjoyable, and you were able to experience the vibrant area with its array of dining and entertainment options. Your feedback is valuable, and we're committed to improving our services for our guests' satisfaction. We hope to have the opportunity to welcome you back and provide you with an even more seamless and delightful stay. Please reach out directly for any future reservations, and we'll ensure a wonderful experience tailored to your preferences.

Dear Monika, Thank you for taking the time to share your feedback following your recent stay at our Paris location. We're glad to hear you appreciated our central location. We're sorry to learn that certain aspects of your stay did not meet your expectations. We understand the importance of a comfortable and peaceful environment, and we regret the disturbance caused by the neighboring renovation and noise. We've taken note of your concerns and will explore potential solutions to minimize any external disturbances for our future guests. Regarding the view and ambiance, we apologize if this aspect did not align with your preferences. We're continuously working to enhance the overall atmosphere and comfort of our space, including exploring ways to improve the ventilation and ambiance. We regret that the size of the flat did not meet your needs. We aim to accurately represent our accommodations, and we're taking your feedback into account to ensure our descriptions align with the actual experience. Your feedback is instrumental in our efforts to improve, and we hope to have the opportunity to host you again, providing a more enjoyable and comfortable stay. Please reach out directly for any future reservations, and we'll strive to make your stay truly delightful.

Dear Marie-Claude, I want to begin by offering my sincere apologies for the disappointing experience you had during your stay. Your feedback is valuable, and it helps us address the areas in need of improvement to enhance our guests' experience. The communication and check-in issues you mentioned are certainly areas of concern. We have reviewed our procedures and are working to provide more timely and clear instructions for our guests. We understand your frustration regarding the lack of essential items in the apartment, and we are actively working to enhance the level of amenities we provide to our guests. Your feedback is instrumental in helping us make these necessary changes. Regarding the random fee for "additional cleaning fees," we appreciate your patience. I want to inform you that we have indeed paid back the full deposit, and we are committed to resolving any outstanding issues promptly. I'm sorry that your experience did not meet your expectations, and I appreciate your valuable input, which will help us enhance our services. We genuinely hope you might consider giving us another chance in the future.

Dear Raza, What a pleasure to read your comment and to know that our flat lived up to your expectations. We look forward to welcoming you back.

Dear Susan, want to thank you for your valuable feedback and for choosing our property for your stay. I'm delighted to hear that you found the location perfect, and we appreciate your positive comments about the cleanliness and the detailed check-in process. I'm sorry to hear about your experience with the bed. We take this feedback seriously and will promptly address the issue to ensure our guests' comfort. We understand your disappointment about the lack of a street view and appreciate your honesty about the photos. We will work on providing a more accurate representation of the property to set clear expectations for our guests. We genuinely appreciate your recommendation based on the convenience of our location, and we hope to have the opportunity to host you again in the future.

Querida Paz, Gracias por tomarse el tiempo de escribir esta reseña. Hemos tomado nota de sus comentarios y los transmitiremos a los departamentos pertinentes. Ha sido un placer tenerla aquí y estaremos encantados de recibirla de nuevo.

Hello Jeremy, Thank you for choosing our flat for your stay in Paris and thank you for your comment. We are delighted to hear that you enjoyed the location of our flat. We hope to see you again very soon!

Bonjour Line, Merci d’avoir pris le temps de nous faire part de votre avis. La superficie de notre appartement et indiquée dans notre descriptif. Néanmoins, notre boîte de conciergerie est à votre écoute, nous essayons toujours de vous proposer une solution. Nous espérons vous revoir pour une meilleure expérience.

Ciao Marco, Grazie per aver dedicato del tempo a scrivere questa recensione. Abbiamo preso nota dei vostri commenti e li trasmetteremo ai dipartimenti competenti. È stato un piacere accogliervi e saremo lieti di riaccogliervi.

Hello Jone, Thank you for your stay with us! We look forward to welcoming you again.

Bonjour Patrick, Merci pour votre commentaire et n’hésitez jamais à solliciter notre conciergerie pour tout soucis. Nous sommes à votre écoute pour améliorer votre confort. Au plaisir de vous revoir lors de votre prochain séjour.

Hello brooke, We are surprised to read your comment as we could not find any evidence of a problem in our exchanges. If on arrival you find that something is not as you expected, you can simply send us a message to let me know. We will usually send someone to rectify the problem within 12 hours. We always make our guests feel comfortable, and we are willing to listen to suggestions. But it is very difficult to remedy a problem that is unknown to us. We wish you a nice day. Kind regards

Hello Cristian, Being located in the heart of Paris, the size of our rooms is smaller than most flats in the city. We would be delighted to welcome you back