We have travelled to this hotel in group, annually, for over 12 years. This will be our last. The hotel seems to have gone on a huge cost cutting mission. The receptionist on our arrival just breathed heavily and sent us to the other desk cause she couldn't handle a 4room check-in. The room is now bare, other than the bed, a shower gel and a sanitary bag that if used on the first night then it will never be replaced. The warm breakfast is cold and disgusting. The Indian lady at the b'fast room is probably the rudest person to ever work in a hotel. You are treated as a thief the minute you step in for b'fast. If your handbag happen to be a small lady backpack than you have to leave it with the staff outside. My 4 year old was walking with a half eaten crossaint while on our way out, again the same lady asked her to either eat the rest of it on the spot or to throw it away. Unbelievable is not enough to describe. The only plus is the shuttle and proximity to disney. Other than that, the hotels on the same street might cost a couple more euros but are much superior and guests are treated with respect. Campanile your crazy measures just costed you a regular group of customers and probably many others that we meet on our stay with similar complains.