Dear Mrs Rebecka, We are very delighted that you chose our hotel for your stay. It was a pleasure to welcome you in our establishment. We are very grateful that you had the time to rate us, we value the guest satisfaction and is very important for the hotel and the team to know that we are doing things right. We do our best to make the service pleasant for our guests. And we are delighted that you liked it. We would be very happy to see you again We look forward to welcome you again. Kind regards. Capucine, The Front Desk.

Dear Kanonhotell, Thank you for sharing your rating and review regarding your stay in our hotel! We are more than happy to see that you enjoyed the services provided and we remain at your disposal for anything else you may need. Hopping to see you and host you again, Kind Regards, Iliana The Front Desk

Dear Madam, Dear Sir, We hope this e-mail finds you well. It was a pleasure to welcome you in our establishment. First of all we would like to thank you for sharing your experience with us. It is very important to have our guests feedback so we can keep up with the good work and improve our peformance. We were very glad to aknowledge you were happy with our cleanliness, location and staff. Nevertheless we woud like to present you our sincere apologies for the chlorine smell coming from the spa. We had a technical intervention going on on the jacuzzi and had to keep the door opened for a while. Many of your guests are really found of these rooms located on the garden level as they are very luminous and spacious, others not and we understand. In the meantime, next time you come to Paris Ms. Ulricha do not hesitate to contact us directly so we can assure you a room located on a higher floor. Looking forward to hearing from you we remain at your entire disposal. Kind regards, Sonia The front desk

Dear guest, Thank you very much for taking the time to share your experience with us. It was a real pleasure welcoming you at l'Empire for your beautiful stay in Paris. We apreciate all guests' feed backs and we use them in order to improve our services. We would be thankfull if you could give us more details about the things you would prefer to be different during your stay. We hope seeing you once again in our hotel, We stay at your entire disposal, Best regards, Cécile Front desk

Dear Ms. Hernandez,Thank you for reaching out to us regarding your reservation. We apologize for any inconvenience you’ve experienced due to the flight strike.Upon reviewing your reservation, we regret to inform you that it is not possible to cancel it free of charge as seen together previously.Our hotel’s cancellation policy states that cancellations are free up to 48 hours before the date of check-in. Unfortunately, your request falls outside this window.We understand that unforeseen circumstances can arise, and we empathize with your situation. However, our commitment to maintaining fair policies ensures consistency for all our guests.Best regards,L'Empire Paris team