I am hoping by now the owner has replaced the mattress and had a thorough cleaning of the unit. We arrived to a unit that looked wonderful in the pictures but once we got to the bedrooms it was disturbing and disgusting. Mattresses were stained sooo bad, no mattress covers like I was told by management on the phone when I booked- they were mattress pads... This was both beds! I found bed bug traps under the bed which later they said were precautionary, which I'm not willing to believe at most it was precautionary from because of a previous infestation due to the fact that there was a missing outlet cover (indicating treatment) and liquid drips all over the painted walls in the room and bathroom which I didn't think about until later. The sheets and bedspread which are white looked like they needed to be shaken out from all the different specks of dirt, lint or whatever was on it. But back to the mattresses, they had tons of different stains, probably pee and God knows what else. Management wasn't available to rectify the problem because no one was in on Sunday. I contacted the owner and she went and checked the unit but both owner and management refused a refund because they said it wasn't "bad enough" to give a refund and I needed to dispute with credit card company even after the girl in office said she agreed the mattresses needed to be replaced and were gross. After we inspected this it left us no choice but to leave the unit after a 13 hour drive and go rent a $500 a night room elsewhere and ruined our planned 5 day trip and dropped it down to 2 nights. The owner said I was dramatic and the security we turned key into said he had never seen anything like it and we were distraught from the moment we arrived. Which is odd because we pulled up and asked where to get the key since they were closed and he helped us get it we took a short drive before looking at the unit and my husband was alone and very calm when he turned in the key and we had no contact with anyone else in that 20 minutes of being there, it was a rude comment and had no credibility to it at all. Worst vacation experience ever.
