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Recensioner av Courtyard by Marriott Columbus Phenix City

3 out of 5
Courtyard by Marriott Columbus Phenix City
1400 Whitewater Ave, Phenix City, AL

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 419 av 610 recensioner" "
8 - Bra i betyg. 113 av 610 recensioner" "
6 - Okej i betyg. 40 av 610 recensioner" "
4 - Dåligt i betyg. 23 av 610 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 610 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Alina

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was absolutely excellent and was the highlight of our stay! Thank you to everyone for being so kind especially the front desk. Hotel was beautiful, clean and in a great location.
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Nicolai

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Cheryl

Gillade: Renlighet
Bodde här 1 natt i april 2024

6/10 Okej

William

Gillade: Renlighet och boendets skick och faciliteter
Nice and clean rooms. Beautiful area ,felt safe. But t
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Debbie, Houston

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, room was comfortable
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Elaine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel by the river. Tamika at check in was so friendly and helpful. Loved the River Walk right by the hotel.
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Chuck

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Michael, Fairfax

Bodde här 1 natt i mars 2024

6/10 Okej

andrea

Reste i grupp
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The staff was very friendly and helpful The bistro has suprisingly good food. The common areas are nice clean and comfortable. The rooms are also clean . My room was on the 2nd floor. There was a construction going on. Very loud and very disturbing . The constant banging and the noise from the vacoom was horrible. That floor should of been closed off for visitors. Also the netflix connection was very slow. Other than that it was all good.
Bodde här 3 nätter i mars 2024

4/10 Dåligt

Jay

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was under remodeling. This should be advertised when you are looking to possibly book. They did not have rooms ready for 3pm check in. Myself and at least 5 other guests arrived between 3pm and 3:30 pm. The lady that was checking me in did not communicate well. She started our check in then excused herself and did not come back for 15 minutes. Left us all there standing, waiting and wondering what to expect. They did not advise of a parking charge when I checked in nor did I see it on the website when I booked it, and the auto check out sent me a receipt for parking. Granted it was only $7.00 per day for 2 days, but that is not the point. Poor communication. Would not recommend this to anyone.
Bodde här 2 nätter i mars 2024
Svar från Management 5 mars 2024
Thank you for sharing your experience. We apologize for the inconvenience experienced at check in. As you mentioned, the desk agents were checking on rooms to get you checked in. The parking fee is listed on the website. Please know that we will use your comments to improve the guest experience in the future. We appreciate the opportunity to serve you.

10/10 Fantastiskt

PATRICIA

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location
This hotel is in a great location. Easy access to downtown Columbus via the beautiful pedestrian walking bridge or shoot right over the bridge in the car. Lots of nice restaurants and shops close by. Hotel is super clean and comfortable
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Byron

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Está muy linda
Bodde här 1 natt i februari 2024

8/10 Bra

Ashley

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Matthew

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

8/10 Bra

William

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Quincy

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
It's Always Possible!
We had a great stay. There was some remodeling going on, but the staff and contractors really worked hard to make sure there was minimal disruptions and distractions.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

6/10 Okej

Alejandra

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
If you like taking hot shower don't expect that...only gets warm. Staff is nice and the bristro is expensive and the food nor coffee not good.
Bodde här 3 nätter i december 2023

4/10 Dåligt

Simon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
They scan you with a $7 parking fee. Buyer beware
Bodde här 1 natt i november 2023

10/10 Fantastiskt

MICHAEL, MINNEOLA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff did everything and more to assist us in our stay
Bodde här 4 nätter i november 2023

8/10 Bra

David

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
View was nice.
Bodde här 2 nätter i november 2023

6/10 Okej

thomas

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The location is great. Parking is easy. The HVAC system in the room was nosiest. Seem to have been a flood on the floor and had a smell.
Bodde här 2 nätter i november 2023
Svar från Management 29 nov. 2023
Thank you for sharing your experience. Your feedback is very valuable. I would like to express a sincere apology for the noisy HVAC and other inconveniences experienced during your stay. Your comfort is our top priority. Please know that your experience is the exception and not the norm. We aim to provide the highest level of hospitality. We hope that you will give us a second chance to give you the perfect stay that you deserve. We look forward to your next visit.

10/10 Fantastiskt

Sonja

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

8/10 Bra

Jessica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location on the river, along the riverwalk. Columbus GA just across the walking bridge. Nice hotel, updated, comfortable. Nice outdoor space / pool area. Bar onsite, could be open a little later til like 11pm or so instead of 10pm. Didn't eat there but is also a small bistro onsite, so no free breakfast. Water pressure not great and a/c unit noisy in our room. Also parking is extra to park in the hotel lot...usual if have to park in a parking garage, not so much for the hotel parking lot. I would stay here again.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Amber W.

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Trumaine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

8/10 Bra

Natalie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff were friendly and helpful. The hotel in general is beautiful and the lobby smells wonderful! There is a pedestrian bridge into Columbus where you can find multiple restaurants. Rooms are spaciuos but there was a small amount mold in the shower. Beds were very comfy. The a/c does seem to struggle to keep room cool. The highs were in the 70's and we had the thermostat on 65...room never got chilly (we are cold air sleepers). We have stayed in multiple locations around the Columbus area. This is the only one we would revisit!! .
Bodde här 1 natt i oktober 2023

8/10 Bra

Joel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would stay again
The property was in good condition. The front desk person was very helpful in giving directions. Would like to have have complimentary hot beverages offered in lobby area. Enjoyed the stay and the convenience of the location
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Cr

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

tessa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gladly stay again.
Great service, clean, comfortable, so relaxing. The pool and patio area make the stay so much better, with a great view of the river !
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och rummets bekvämlighet
Peacefully Perfect!
A one night stay there is enough to have me book ONLY with Courtyard by Marriott from this day forward! I am the owner/operator of a cleaning business for over 23 years and this was the best kept, tastefully decorated, easy to use and unbelievably clean room I have ever stayed in. We definitely enjoyed our stay and the river walk view and rapids were so beautiful. I love to hear rushing waters…..book here you will not regret it at all.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Ashleigh

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very nice staff!
Bodde här 2 nätter i oktober 2023

2/10 Väldigt dåligt

carlos

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Upon check in the there was no one at front desk to check us in. We waited for 35 mins for someone to open the lobby door so we can get check in. I was calling and got no answer.
Bodde här 2 nätter i september 2023
Svar från Management 3 okt. 2023
Carlos,Thank you for taking the time to share your experience. I would like to start with a sincere apology for the inconvenience experienced upon your arrival. I certainly understand the frustration of not being able to get into your room quickly after a long day. Please know that your experience is the exception and not the norm. We will use your feedback to coach and retrain our team members to improve the guest experience in the future. We hope that you will give us another chance to provide the great stay you deserve. Again, we sincerely apologize and look forward to your next visit.

8/10 Bra

Lori

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service. Merritt check in was off line and did not allow us to check in upon arrival. However the staff where gracious and accommodating. Nice, clean and quiet room.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Marcia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and New Courtyard
Hotel was super clean, bed was extremely comfortable and staff was very pleasant would definately return again.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

greg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walkable friendly staff
Bodde här 1 natt i september 2023

8/10 Bra

JEFF

Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Juan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good 💯
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Ghassan

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Darrel

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Marcia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful view from the Riverside Rooms Staff friendly & excellent service
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Joe

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great except I was really concerned that there was only 1 person working at night on a holiday weekend, not safe
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Felissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property just wish they had a microwave oven.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Craydell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor breakfast available. The only issue with the property
Bodde här 2 nätter i augusti 2023
Svar från Management 19 aug. 2023
Thank you for sharing your experience. Your satisfaction is our top priority. Please know that we will use your comments to improve the guest experience at the property. We hope to get another opportunity to give you the great dining experience you deserve.

10/10 Fantastiskt

Mark

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay. What a great hotel. Parking convenient close to rooms. Easy quick check-in. Staff was super helpful and friendly. Great breakfast included that was homemade. Breakfast egg wraps, pancakes, cinnamon rools, real eggs, not your usual incuded hotel breakfast. The property looked new. Everything up to date and modern. Beds comfortable. Incredible view overlooking the mountains. Stayed here and commuted to Callaway Gardens and Wild Animal Safari. Definitely recommend.
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Judy

Bodde här 1 natt i juli 2023