Mötesrum

Recensioner av Delta Hotels by Marriott Philadelphia Airport

3.5 out of 5
Delta Hotels by Marriott Philadelphia Airport
500 Stevens Dr, Philadelphia, PA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 819 av 1590 recensioner" "
8 - Bra i betyg. 336 av 1590 recensioner" "
6 - Okej i betyg. 170 av 1590 recensioner" "
4 - Dåligt i betyg. 124 av 1590 recensioner" "
2 - Väldigt dåligt i betyg. 141 av 1590 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Therése

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect place to stay I would definitely recommend
Bodde här 1 natt i maj 2024
Svar från Carl Brown, General Manager 21 maj 2024
Robert...Thank you for the excellent review! We enjoyed having you as our guest.

6/10 Okej

Gary, Somerville

Bodde här 1 natt i maj 2024
Svar från Carl Brown, General Manager 21 maj 2024
Gary...Thank you for being my guest! I look forward to welcoming you back again soon.

10/10 Fantastiskt

Jerry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Carl Brown, General Manager 21 maj 2024
Jerry, Thank you for the excellent rating! See you again soon.

10/10 Fantastiskt

Jasmine

Reste med familjen
Gillade: Renlighet och personal och service
The staff went over & beyond. Everyone was extremely helpful & polite.
Bodde här 2 nätter i maj 2024
Svar från TW 20 maj 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Fantastiskt

Shernette

Gillade: Renlighet och bekvämligheter
Nice
Bodde här 1 natt i maj 2024
Svar från TW 20 maj 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Fantastiskt

Christel

Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
Great hotel Friendly staff
Bodde här 2 nätter i maj 2024
Svar från Carl Brown, General Manager 14 maj 2024
Christel...Thank you for the wonderful review! We look forward to welcoming you back again soon.

8/10 Bra

jaleel

Bodde här 1 natt i mars 2024
Svar från TW 14 maj 2024
Good Day,Thank you so much for staying with us at the Delta Airport Hotel. We appreciate your feedback and look forward to your return. Have a great day.

8/10 Bra

Dennis, Dallas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från JayFrink 14 maj 2024
Thank you for providing feedback about your stay. We look forward to seeing you again.

10/10 Fantastiskt

Ruth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från TW 20 maj 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

8/10 Bra

michel

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Overall nice hotel - great value for your money
Bodde här 1 natt i maj 2024
Svar från TW 13 maj 2024
Good Morning,Thank you for staying with us at the Delta Philadelphia Airport. We appreciate you taking the time to provide your feedback and we value your opinion. We look forward to your next visit. Have a wonderful day.

10/10 Fantastiskt

Raquel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved our room!
Bodde här 2 nätter i maj 2024
Svar från TW 10 maj 2024
Good morning, Thank you for staying with us. We excited to hear that you enjoyed your stay. We look forward to seeing you again. Have a great day.

6/10 Okej

Ebony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från TW 10 maj 2024
Good morning,Thank you for staying with us. We value your feedback and look forward to seeing you again. Have a wonderful day.

10/10 Fantastiskt

Susana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were patient and friendly. Lounge was clean and spacious. Well supplied.
Bodde här 1 natt i maj 2024
Svar från Carl Brown, General Manager 8 maj 2024
Susan...I am happy to hear you enjoyed your stay with us. See you again n soon,

6/10 Okej

Daniel

Same as last recview
Bodde här 1 natt i april 2024
Svar från Carl Brown, General Manager 8 maj 2024
Daniel, Thank you for being my guest. We look forward to seeing you again soon!

6/10 Okej

Daniel

The hotel was decent. The restaurant was terrible (service wise) we went in around 8pm waited for a table. Once available we waited for first table to be cleaned off…nothing. We then went and sat down at another table the older waitress said she would be over soon they are short then proceeded ignore us never came back over. In the meantime sat other people and served them. We left and used DoorDash. Front desk service great for most part. The only negative was we got a room for three of us the “sofa bed” was extremely small but no other rooms available (busy weekend understandable) but when we asked for blankets sheets and pillow for it we were told that stuff gets locked up until the morning. The room we had was decent but there were shards of glass in the carpet. Everything else was clean though.
Bodde här 1 natt i april 2024
Svar från Carl Brown, General Manager 8 maj 2024
Daniel, Thank you for for candid review. We consider your voice and concerns to be very critical to our ability to improve. Your voice has been heard and I will make sure to engage the F&B team and deliver a improved experience.

10/10 Fantastiskt

Daneida

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Carl Brown, General Manager 10 maj 2024
Daneida...Thank you for the wonderful 5 out of 5 review!

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was nice, really like the guy whom checked me in, really cool guy.
Bodde här 1 natt i maj 2024
Svar från Carl Brown, General Manager 8 maj 2024
Robert, Thank you for the wonderful review. We look forward to seeing you again soon.

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very clean and spacious. Very kind staff and good food options.
Bodde här 1 natt i maj 2024
Svar från Carl Brown, General Manager 6 maj 2024
Sarah...Thank you for the wonderful review! We look forward to seeing you again soon.

8/10 Bra

Derrick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Carl Brown, General Manager 7 maj 2024
Derrick...Thank you for being our guest. We look forward to welcoming you back soon.

2/10 Väldigt dåligt

Oksana

Reste med familj och småbarn, Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very dirty place. Bad service!!!
Bodde här 4 nätter i april 2024
Svar från Carl Brown, General Manager 6 maj 2024
Oksana...I am sorry to hear that things did not go as well as we expected. Please contact me offline s I would like to redeem ourselves in your eyes and make this right.

10/10 Fantastiskt

kerrell

This hotel was super clean and the staff was great. We had a slight billing hiccup that was taken care of in a super timely manner. I will definitely be back, the bed was so comfortable, bedding super clean and bathrooms clean as well
Bodde här 1 natt i maj 2024
Svar från Heather Miller 4 maj 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.

4/10 Dåligt

Kun

long waiting time
Bodde här 1 natt i april 2024
Svar från Heather Miller 4 maj 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the extended waiting times you experienced. Please know that we're taking steps to address this issue to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

8/10 Bra

Raquel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Heather Miller 4 maj 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.

10/10 Fantastiskt

Susan

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Easy from airport. Very friendly and comfortable
Bodde här 1 natt i maj 2024
Svar från Carl Brown, General Manager 8 maj 2024
Susan, Thank you for choosing us! We look forward to seeing you again soon.

6/10 Okej

scott

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Missing faucet cover in bath tub. no hair dryer reading light over bed did not work. windows dirty
Bodde här 1 natt i april 2024
Svar från Heather Miller 4 maj 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

6/10 Okej

Alix

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från TW 20 maj 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Fantastiskt

VICTORIA

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would stay here again
Bodde här 2 nätter i april 2024
Svar från Heather Miller 4 maj 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Fantastiskt

TYLISHA

Reste i grupp, Affärsresenär
Gillade: Bekvämligheter
Front desk staff very pleasant, rooms are beautifully clean, no disappointments. I would definitely stay here again
Bodde här 1 natt i april 2024
Svar från Heather Miller 4 maj 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Fantastiskt

Leona

It was excellent
Bodde här 1 natt i april 2024
Svar från Heather Miller 4 maj 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i april 2024
Svar från TW 20 maj 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Fantastiskt

Michael

Bodde här 1 natt i april 2024
Svar från TW 20 maj 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Fantastiskt

Neil

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i april 2024
Svar från Heather Miller 4 maj 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

6/10 Okej

reginald

Gillade: Renlighet och boendets skick och faciliteter
The property was clean but the customer service could have been better. The parking situation is poor!
Bodde här 3 nätter i april 2024
Svar från Heather Miller 4 maj 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

10/10 Fantastiskt

Joshua

Bodde här 1 natt i april 2024
Svar från Carl Brown, General Manager 15 maj 2024
Joshua../.Thank you for the 5 out of 5 review! I look forward to seeing you again soon.

8/10 Bra

Jonathan

Bodde här 1 natt i april 2024
Svar från Heather Miller 4 maj 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love this place. Weird location but beautiful property with reasonable rates
Bodde här 1 natt i april 2024
Svar från Carl Brown, General Manager 6 maj 2024
Christopher...Thank you for the 5 our of 5 review! We look forward to seeing you again soon.

8/10 Bra

carlos

Reste med familjen
Only drinking water available after hours from vending machines which did not work...
Bodde här 1 natt i april 2024
Svar från TW 23 apr. 2024
Good Day,We are very sorry to hear this, We do appreciate and value your feedback. We have vending on every floor including hydration stations, as well as a 24 hour market that has food and beverage. We apologize that you were not made aware of these amenities. Hopefully when you return we can show you our food and beverage options for after hours. Have a great day.

8/10 Bra

Kindria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall nice property. Great location near the airport.
Bodde här 2 nätter i april 2024
Svar från Jfrink 22 apr. 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 Bra

Kindria

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice property! I love that it’s kind of secluded. The staff was awesome and very helpful. The only complaint that I have is that the towels and wash clothes could use some bleach.
Bodde här 1 natt i april 2024
Svar från Jfrink 22 apr. 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

8/10 Bra

ALAN, Fredericksburg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only issue was i needed new towels and never received them.
Bodde här 2 nätter i april 2024
Svar från JasonF 22 apr. 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okej

Isabella

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The staff were nice they messed up our reservation and didn’t give us pantry access first, our door key didn’t work to get us into our room or into the pantry, had to go back down twice to get it fixed, they blamed experian. The room was not cleaned once the whole time we were there and there were bugs in the window sill. Would not have paid as much as I did if this would’ve been the experience
Bodde här 3 nätter i april 2024
Svar från JasonF 22 apr. 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okej

Charles

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We arrived at the airport at 10:30pm and needed the shuttle to the hotel. Called the hotel and was immediately put on hold. They never connected me. Had to find our own way to the hotel. When i told the checkin person about our issue, she was indifferent "We were very busy tonight". We picked this hotel because we knew we would need the shuttle. Very disappointed.
Bodde här 1 natt i april 2024
Svar från J.Frink 22 apr. 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

2/10 Väldigt dåligt

Brianna

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrible staff at the time of check in early Saturday morning. Did not allow me to check into my hotel until 3:45am after arriving and booking a room at midnight. I saw roaches in the bathroom and the room also did not have hot water. The staff were not accommodating to my situation and stated that I was being extra by asking how long the wait would be in the hotel lobby.
Bodde här 1 natt i april 2024
Svar från JasonF 22 apr. 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Julie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was very clean. The property is quiet even being so close to the airport. The staff is very friendly and welcoming. The staff really goes above and beyond. Our flight was early and our room was not ready yet. We were able to leave our bags at the front desk and explored the city. The shuttle to and from the airport was great. Pam is fantastic. She is so friendly and helpful. The shuttle to and from the airport is so convenient. Since we didn’t have a car. We were able to take the shuttle to the airport to catch the train into the city. On our last day in the city we took the train to the airport to catch our flight. Nichelle from the airport was so kind as to drive over our luggage from the hotel and met us at the airport. Everyone was exceptional. I would definitely stay here again.
Bodde här 2 nätter i april 2024
Svar från JasonF 22 apr. 2024
Dear Guests,On behalf of the entire hotel team, I want to thank you for sharing about your overall stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jason FrinkDirector of Front OfficeDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

10/10 Fantastiskt

Elise

Bodde här 1 natt i april 2024
Svar från Carl Brown, General Manager 8 maj 2024
Elise, Thank you for the the excellent review! See you again soon.

8/10 Bra

Robert, bradenton

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Noisy around the room at night and issues with checking in but overall a nice hotel.
Bodde här 4 nätter i april 2024
Svar från TW 23 apr. 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are sorry about the noise, we do have quiet hours policy in place and have security walking around to ensure noise control. We do look forward to your return. Have a wonderful day.

2/10 Väldigt dåligt

Sandy

Unfortunately we did not get to stay there. Had a room booked for over a month to find out they didn’t have a room for us when we arrived. Even was getting check in early notices same day as arrival.
Bodde här 1 natt i april 2024
Svar från TW 23 apr. 2024
Good Day,We are extremely sorry that this has happened, and we apologize for any inconvenience this may have cost. We appreciate and value your opinion. We are sharing your feedback with our management team to get better scope on what occurred and why. We want to assure you that we take this matter very seriously and are investigating the matter.

4/10 Dåligt

Channessa

Gillade inte: Boendets skick och faciliteter
I couldn’t check in for hours because there were no rooms available. When I was finally checked in I was put into a suite because all the kings rooms were taken. The ceiling in the shower had a huge hole causing the shower above to pour into the tub of my shower. Going for breakfast I waiting about 40 mins for yogurt and was given warm orange juice. The stay wasn’t pleasant at all and I had high hopes because I was told it was a great place to stay.
Bodde här 1 natt i april 2024
Svar från TW 23 apr. 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are very sorry that has occurred. We have placed this room out of order and have processed a full refund. We thank you for brining this to our attention and assure you that we are working hard to fix this matter.