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Recensioner av Red Carpet Inn & Suites

2 out of 5
Red Carpet Inn & Suites
11580 Roosevelt Blvd, Philadelphia, PA

Recensioner

5,6
10 - Fantastiskt i betyg. 116 av 747 recensioner" "
8 - Bra i betyg. 155 av 747 recensioner" "
6 - Okej i betyg. 151 av 747 recensioner" "
4 - Dåligt i betyg. 109 av 747 recensioner" "
2 - Väldigt dåligt i betyg. 216 av 747 recensioner" "

5,8/10

Renlighet

6,6/10

Personal och service

4,8/10

Bekvämligheter

5,4/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter

8/10 Bra

Sarah

Reste med familjen
Gillade inte: Personal och service
Reception service very slow! But easy to find !
Bodde här 1 natt i maj 2024

6/10 Okej

Jay

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
This property is rundown, The outer doors dont lock. It is not a sage building. The halls were dirty. The comforters were paper thin The soapas sheets. Thin pillows doors
Bodde här 2 nätter i april 2024
Svar från Brand Experience Team 18 apr. 2024
Hi Jay, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Väldigt dåligt

Dibin

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not clean and the smell of marijuana
Bodde här 2 nätter i april 2024
Svar från Brand Experience Team 18 apr. 2024
Hi Dibin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okej

Regla

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
There was a lot of trash in the hallway, went through obstacles to get 2 pillows and no covers. The electrical plugs didn’t work no did the nightstand lamps.
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 27 mars 2024
Hi ReglaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Fantastiskt

Roberto Dias

Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 29 mars 2024
Hi Roberto, Thank you for the 5-star rating!Natalie #Team6

8/10 Bra

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 29 mars 2024
Hi Mark, Thank you for the perfect rating!Natalie #Team6

2/10 Väldigt dåligt

Cindy

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
前台态度恶劣，前进房间味道很差，也很脏，我们要求换房他们不愿意，还说只有一间了，要加钱才可以，总之体验非常差
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 20 mars 2024
Hi Cindy, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 Väldigt dåligt

Mony

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bad
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 20 mars 2024
Hi Mony, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Fantastiskt

Jasurbek

Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 12 mars 2024
Hi Jasurbek,Thank you for the perfect rating!Lilith#Team6

2/10 Väldigt dåligt

Tsira

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They enter the rooms one hour before the end of the time. Very cheap, terrible service. Hotel guests are not treated well. They have bad working staff. 0-⭐️
Bodde här 1 natt i februari 2024
Svar från Nancy Y. 6 mars 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Väldigt dåligt

Tiffany

Bodde här 2 nätter i februari 2024
Svar från Brand Experience Team 7 mars 2024
Hi Tiffany, We hope for the opportunity to improve your experience with us. Please visit again.Natalie#Team6

2/10 Väldigt dåligt

Mony

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The other guest were horrible
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 28 feb. 2024
Hi Mony,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Bra

Tatianna

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 2 nätter i januari 2024
Svar från Nancy Y. 14 feb. 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Fantastiskt

khatuna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 7 feb. 2024
Hi Khatuna,Thank you for the 5-star rating!Lilith#Team6

10/10 Fantastiskt

Mony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect get away
Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 6 feb. 2024
Hi Mony,Thank you for the perfect rating!Lilith#Team6

10/10 Fantastiskt

Lynne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Tatianna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just A Pleasure Trip
Nice and quiet.
Bodde här 2 nätter i december 2023
Svar från Brand Experience Team 8 jan. 2024
Hi Tatianna,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 Väldigt dåligt

Estela

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The place is very unsafe room have a strong sm3 of cigarettes, I have never smoked,and I saw people drugged in the hallway l don't know I recommend it to anyone my stay was very bad.
Bodde här 1 natt i december 2023
Svar från Nancy Y. 21 dec. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Fantastiskt

Rosny

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

8/10 Bra

Regla

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Gary

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location is the best thing about it.
Bodde här 2 nätter i oktober 2023
Svar från Nancy Y. 7 nov. 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Väldigt dåligt

Oscar G Cabrera

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We paid for a non smoking room which reeked of smoke and they refused to put us in a different room
Bodde här 1 natt i oktober 2023
Svar från Brand Experience Team 31 okt. 2023
Hi Oscar,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Bra

waleska

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023

2/10 Väldigt dåligt

Antwan

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Rosny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i oktober 2023
Svar från Brand Experience Team 26 okt. 2023
Hi Rosny,Thank you for the excellent review! Maz K.#Team6

10/10 Fantastiskt

A J Interrante Jr

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice room w slide glass door
Bodde här 1 natt i oktober 2023
Svar från S. Stevens 9 okt. 2023
We appreciate you taking the time to share your recent stay survey.

10/10 Fantastiskt

Gerard

Bodde här 3 nätter i oktober 2023
Svar från S. Stevens 9 okt. 2023
Thank you for your survey.

6/10 Okej

Morgan

Reste med sin partner, Reste med husdjur
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Overall, it’s a good place to stay if you’re on a budget/need somewhere to stay last minute. It was pretty nice except there were a couple of cigarette burn holes through the sheets. The toilet seat was messed up, and the water didn’t drain very quickly. As it was decent, I’ll stay somewhere else next time.
Bodde här 2 nätter i september 2023
Svar från S. Stevens 9 okt. 2023
Thank you for your recent survey, we have spoken to our team regarding your comments.

2/10 Väldigt dåligt

Yunbao

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Svar från S. Stevens 9 okt. 2023
Thank you your survey.

4/10 Dåligt

Dan

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I found it to be very dirty to the point that I was not comfortable using the shower, or walking around bare foot.
Bodde här 1 natt i september 2023
Svar från Brand Experience Team 2 okt. 2023
Hi Dan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okej

Valerie

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Hotel room in which I switched to was dirty The sheets were stained, food was left in the microwave from previous guest. Bathroom shower was dirty. Jacuzzi tub was not working properly. Call down to front desk just to ask for one clean top sheet never received it. Outside doors leaving from the parking lot into the hotel was easily accessed you didn't even need a card to open up the doors all you had to do was pull the handles and the door popped open. Cleaning staff was unable to answer questions in English because they were of Hispanic or other ethic background that did not understand English too well. This hotel has such potential I hope the manager will upgrade it because it is a nice area where you can stay at a reasonable rate. The main problem I had when I arrived I had booked a queen size sweet and was told there was only two bed standard hotel room available and I had to stay in it for that night. In the morning I got in contact with management at the front desk and I was able to change over to the queen size room which I paid for from Expedia.
Bodde här 2 nätter i september 2023
Svar från Brand Experience Team 2 okt. 2023
Hi Valerie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Dåligt

Denise

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
They don’t offer enough towels to begin with, cleaning staff is absent or not there, no complimentary breakfast not even water for the price. First and last time staying at this hotel.
Bodde här 2 nätter i september 2023
Svar från Brand Experience Team 19 sep. 2023
Hi Denise,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Väldigt dåligt

William

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst experience EVER
Had to wait in lobby for half an hour to check in because the attendant was "out", then was told our reservation wasn't in the system, and then I was told we couldn't use the pool even though that was the only reason we chose that particular hotel. We stuck it out, but the next morning the housekeepers followed us down the hall begging for tips, and when we got back that night there were people parked in the entrance to the parking lot partying and we had to drive over the curb to get in. Front desk staff ignored our concerns and complaints, and an hour before check out the housekeepers wouldn't quit knocking and begging us to check out early and leave them tips. Worst experience ever.
Bodde här 2 nätter i september 2023
Svar från Brand Experience Team 19 sep. 2023
Hi William,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Fantastiskt

KIMBERLY

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från S. Stevens 9 okt. 2023
Kimberly thank you for your survey score from your recent stay.

8/10 Bra

Alexandre

Gillade: Personal och service
Bodde här 1 natt i augusti 2023
Svar från S. Stevens 9 okt. 2023
Thank you for your survey score, please feel free to share you stay experience with the property manager.

10/10 Fantastiskt

Bianca, Bergenfield

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
It was ok! Found the mysterious black hair others mentioned on our towels as well. Cleaning Lady came at 10:30am to tell us to leave money if we liked it. Bed and sheets were clean and soft, nice sleep. If you love a hot shower and an ice cold fridge as well as a good AC, you are at the right place. We had ketchup on the wall and floor area on one spot. But overall we would come again for a one night stay. Its a two star, therefor it was pretty good. Thank you.
Bodde här 1 natt i augusti 2023
Svar från Brand Experience Team 13 sep. 2023
Hi Bianca, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Väldigt dåligt

Andrea

Bodde här 1 natt i augusti 2023
Svar från S. Stevens 9 okt. 2023
Thank you for taking the time to share your recent experience, please contact property manager.

10/10 Fantastiskt

Rosny

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’ll recommend it
Bodde här 2 nätter i augusti 2023
Svar från Brand Experience Team 29 aug. 2023
Hi Rosny,Thank you for the perfect rating!Lilith#Team6

4/10 Dåligt

Amanda

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was overall in decent condition except there were blood stains on both the beds and the curtains. The floor was dirty and stained our socks while walking around. The bathroom, specifically the shower, was unusable and unclean. The fridge worked, thankfully, but the freezer was disgusting. The front desk staff was very pleasant and helpful but the housekeeping staff harassed us when we were trying to check out. While there were posters for cameras, I still did not feel very safe there. Also the lights by the bed didn’t work and there were no batteries in the tv remote, but neither of those things would have prompted a bad review on their own, everything else was just not good.
Bodde här 1 natt i augusti 2023
Svar från Brand Experience Team 29 aug. 2023
Hi Amanda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Väldigt dåligt

Sharna

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i augusti 2023

6/10 Okej

Donte

Gillade: Renlighet
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Patrick

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
I was just staying the after being at an event all day. After I checked I immediately feel asleep. I tried to use the bathroom in the middle of the night and it was clogged up the sink was also clogged up. I should have checked everything as soon as I got into the room. I could have made a call at a decent hour to have it fixed. But how was an overflowed toilet overlooked.
Bodde här 1 natt i juni 2023
Svar från S. Stevens 11 juli 2023
Afternoon Patrick,We recognize your survey and presently working to improve our property with a full renovation of our guest rooms. While we up our training for our staff on the basic hospitality skills to improve future guest visits.

8/10 Bra

Ebony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från S. Stevens 11 juli 2023
Hello Ebony,Thank you for your recent survey.

2/10 Väldigt dåligt

Haylee

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
There was blood on the floor in our room and random Brown hair in mine and my fiancé bed. We have pink and blue hair so it’s definitely not ours, the house keeper asked if she could clean and get us towels, we agreed and she demanded tip money which we didn’t have. 0/10 do not go here!
Bodde här 2 nätter i juni 2023
Svar från S. Stevens 11 juli 2023
Hello Haylee,We recognized your survey and working to improve our property currently in the process of a full renovation of our guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 Väldigt dåligt

Lawrence

Bodde här 2 nätter i juni 2023

8/10 Bra

JEAN RONY

Bodde här 1 natt i juni 2023
Svar från S. Stevens 23 juli 2023
Morning Jean,We really appreciate your time to score our property regarding your recent stay.

10/10 Fantastiskt

JEAN RONY

Bodde här 1 natt i juni 2023
Svar från S. Stevens 11 juli 2023
Hi Jean,Thank you for your survey!

2/10 Väldigt dåligt

charles

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible
Bodde här 2 nätter i juni 2023
Svar från S. Stevens 11 juli 2023
Hi Charles,We recognized your survey and currently working to improve our property with a full renovation of guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 Väldigt dåligt

Hayley

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Dirty towels in the bathroom, trash bags just thrown out of rooms by steps, door handle to room was hard to open. There was no mini shampoos or lotions and the fridge needs cleaned.
Bodde här 2 nätter i maj 2023
Svar från S. Stevens 1 juni 2023
I want to apologize regarding the problems which occurred during your recent. We had some staffing issues and I'm currently in the process of making changes to improve our services and accommodation alike. I fully understand 1st impressions, however over the next 30 days if you return their will be a noticeable change.