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Recensioner av Sheraton Bucks County Langhorne

3.5 out of 5
Sheraton Bucks County Langhorne
400 Oxford Valley Rd, Langhorne, PA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 527 av 1004 recensioner" "
8 - Bra i betyg. 223 av 1004 recensioner" "
6 - Okej i betyg. 112 av 1004 recensioner" "
4 - Dåligt i betyg. 67 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 75 av 1004 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Wai Yin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pool is actually heated, not just the pool area. Hot tub more for sipping since there’s not really any massaging effects. Room is spacious and relatively comfy. The best part is the location. Had a great stay that we actually extended it for a night before moving to our next destination. Hope to come back again next time.
Bodde här 1 natt i april 2024

6/10 Okej

Rachelle

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
The parking was unclear and the check in procedure seemed to take time and there was some back and forth with the staff. Seemed a bit unprofessional.
Bodde här 1 natt i april 2024

6/10 Okej

jeff, stickney

Gillade: Renlighet
Bodde här 3 nätter i april 2024
Svar från FOM 1 maj 2024
Thank you for staying with us and sharing your feedback.

10/10 Fantastiskt

Vanessa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The young lady at the desk was very professional. I don’t remember her name but she had dreads
Bodde här 1 natt i april 2024
Svar från FOM 30 apr. 2024
Thank you for sharing your feedback! The agent was Jamie who assisted you. We look forward to seeing you again soon.

10/10 Fantastiskt

kantharaja

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Need Drinking water fountain and laundry Rest of the service is great
Bodde här 1 natt i april 2024
Svar från FOM 30 apr. 2024
Thank you for sharing your feedback with us, and we appreciate your business.

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great, except I was not able to work air conditioning to come when needed.
Bodde här 2 nätter i april 2024
Svar från FOM 16 apr. 2024
Thank you for sharing your experience. I do apologize for the inconvenience with your air conditioner.

10/10 Fantastiskt

Cephane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från FOM 16 apr. 2024
Thank you for staying with us and sharing your feedback!

10/10 Fantastiskt

Maureen

Na
Bodde här 1 natt i april 2024
Svar från FOM 9 apr. 2024
Thank you for your business and feedback.

10/10 Fantastiskt

d

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
staff was very helpful!
Bodde här 3 nätter i februari 2024
Svar från FOM 7 apr. 2024
Thank you for sharing your feedback!

4/10 Dåligt

Keisha

Gillade inte: Renlighet
Lock was broken on door
Bodde här 1 natt i mars 2024
Svar från FOM 27 mars 2024
Thank you for sharing your feedback! My apologies for the inconvenience with the lock on the door. Our engineering team has repaired the lock. Thank you for staying with us.

10/10 Fantastiskt

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från FOM 19 mars 2024
Thank you for your business!

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything went smooth and room was very clean
Bodde här 1 natt i mars 2024
Svar från FOM 13 mars 2024
Thank you for staying with us and sharing your experience.

10/10 Fantastiskt

Maureen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was so nice
Bodde här 1 natt i mars 2024
Svar från FOM 8 mars 2024
Thank you for sharing your thoughts and staying with us!

10/10 Fantastiskt

Jimmy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent hotel
Bodde här 1 natt i februari 2024
Svar från FOM 27 feb. 2024
Thank you for your feedback and business!

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från FOM 18 feb. 2024
Thank you for staying with us!

10/10 Fantastiskt

Amber

Gillade: Personal och service och boendets skick och faciliteter
great stay!
Bodde här 1 natt i januari 2024
Svar från FOM 18 feb. 2024
Thank you for sharing your experience.

10/10 Fantastiskt

Autumn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved this hotel! The staff are so friendly and accommodating. We would definitely stay here again.
Svar från FOM 18 feb. 2024
Thank you for staying with us and sharing your experience. We look forward to seeing you again!

2/10 Väldigt dåligt

Qarizma

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They charged my CC 3 times for reason and they are telling me i stayed 2 nights when i only stayed for one i told them to check the cameras me checking out they said they got no cameras in the property
Bodde här 1 natt i januari 2024
Svar från FOM 18 feb. 2024
Thank you for sharing your concerns. We reviewed your concerns and confirmed that you did occupy our facility. My apologies for the misunderstanding.

10/10 Fantastiskt

Andrea

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff
Bodde här 1 natt i januari 2024
Svar från FOM 18 feb. 2024
Thank you for staying with us and sharing your feedback!!

10/10 Fantastiskt

LJ

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sometimes you get more than what you’re paying for
We had a very interesting scenario with my mother back over Thanksgiving while she was staying at the hotel visiting family. The staff, especially Jamie and Charles took amazing care of her well-being. When I ended up moving my mother into care less than two months later, I realize I could stay at the same hotel. Her care facility is right up the street. It’s rare for me to find people that are so caring and go above and beyond but I found that with Jamie and Charles. I will continue to stay here just because I love the staff in the location. Please, they helped very much with my mother’s crisis over Thanksgiving, and that goes a long way. Five stars!
Bodde här 3 nätter i januari 2024
Svar från FOM 1 feb. 2024
Thank you so much for sharing your story with us, and allowing our team to provide you and your family with the exceptional service that we pride ourselves in daily.

8/10 Bra

Mayleni

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från FOM 1 feb. 2024
Thank you for your business!

10/10 Fantastiskt

Tamika

Bodde här 1 natt i december 2023
Svar från FOM 1 feb. 2024
Thank you for staying with us!

8/10 Bra

Wendy

Bodde här 2 nätter i december 2023
Svar från FOM 1 feb. 2024
Thank you for providing us with your feedback!

10/10 Fantastiskt

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front Desk reception was very kind and welcoming.
Bodde här 1 natt i december 2023
Svar från FOM 1 feb. 2024
Thank you so much for staying with us and sharing your thoughts!

8/10 Bra

Kelly

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very professional staff, comfortable beds but no top sheet. The staff in the dining room were especially friendly and enthusiastic to serve (Fran, Denise and Yoshi. We reported a domestic issue with our connecting room and they took our concerns seriously (they even gave us vouchers for a free breakfast buffet). Annoying club music played throughout the whole time even though it was Christmas Time. I also wish the fireplace stayed on rather intermittently but enjoyed the seating area by it nonetheless. The hotel needs some TLC too. Overall we were satisfied.
Bodde här 2 nätter i december 2023
Svar från FOM 1 feb. 2024
Thank you for sharing your concerns with us! I'm glad that our team was able to make your stay with us as pleasurable as possible. We are undergoing a renovation at the end of this year, and we hope you come back to enjoy our new product.

10/10 Fantastiskt

Jose

Bodde här 1 natt i december 2023
Svar från FOM 1 feb. 2024
Thank you for the feedback!

8/10 Bra

Mollie

Bodde här 1 natt i december 2023
Svar från FOM 1 feb. 2024
Thank you for your business!

2/10 Väldigt dåligt

Michaela

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The woman who checked me in was rude, unattentive, and didnt seem like she could be bothered. Had to ask me three times if I needed 1 key. I wasn't there much because I was in town because my mom way dying. Checked in around 7, left not long after. Came back and couldn't sleep from about 4am till 9am. The door in my room, 208, had holes all over the inside of it, had to be forced shut. It was also coming apart. I took a shower and the mirror looked like the football team just burshed their teeth, and the walkin shower drained into the rest of the bathroom which almost caused me to fall. I decided to end my stay. No one was at the desk to check out, I left my key and left. Not enjoying any part of my stay not only for the person reasons, but because the room felt unsafe and unkept. Would never recommend this location.
Bodde här 1 natt i december 2023
Svar från FOM 1 feb. 2024
Thank you for sharing your experience with us. Your concerns have been shared with the leadership team, and we have resolved some of your concerns. We will be undergoing renovation the end of this year, and with that change I hope that you would give us another opportunity in the future!

10/10 Fantastiskt

Kenneth

Bodde här 2 nätter i december 2023
Svar från FOM 1 feb. 2024
Thank you for staying with us!

4/10 Dåligt

Brandon

Affärsresenär
Gillade inte: Renlighet och bekvämligheter
Friendly bar staff, tina was great. I could see through the frame of my door, so noisy. $20 continental breakfast is a joke. I maybe had an equivelant to a $7 breakfast at a diner. Which wouldbe been fresh made to order.
Bodde här 4 nätter i december 2023
Svar från FOM 31 jan. 2024
Thank you for sharing your feedback. We offer a full hot buffet for 18, and fresh items to order from our menu.

10/10 Fantastiskt

Kelly

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Check-in was very easy and the person who checked us in was super helpful. The room was standard but the queen beds seemed to be smaller than usual.
Bodde här 1 natt i december 2023
Svar från FOM 31 jan. 2024
Thank you so much for your feedback and business! I'm glad that your stay was enjoyable.

10/10 Fantastiskt

Laura

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and professional. Room very clean and comfortable
Bodde här 4 nätter i november 2023
Svar från FOM 3 dec. 2023
Thank you for your feedback!

4/10 Dåligt

Lisa

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
TV didn't work, mini fridge didn't work - when I asked front desk to fix they could only move me to another room. Mini fridge in that room didn't work either. So had no way to keep drinks cold. Hot tub/spa was closed. Pool was not lit well in the evening. Lots of things broken or in disrepair. When I asked for an adjustment to my bill for these inconveniences I was told they could not do that. I would not stay here again.
Bodde här 2 nätter i november 2023
Svar från FOM 3 dec. 2023
Thank you for sharing your thoughts with us. My apologies for the unpleasant experience you encountered during your stay with us. Your concerns have been shared with our department manager, so that we can rectify the situation.

6/10 Okej

John

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Curtains in our room were torn. Television operation was terrible. Weak signal and no channel guide, so viewing was virtually impossible.
Bodde här 2 nätter i november 2023
Svar från FOM 3 dec. 2023
Thank you for sharing your experience with us. My apologies for the unpleasant experience.

10/10 Fantastiskt

Theresa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Greeted by staff with a friendly smile and professional attention.
Bodde här 1 natt i november 2023
Svar från FOM 26 nov. 2023
Thank you for your business and positive feedback.

2/10 Väldigt dåligt

RANA

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed there for 4 nights for a business trip that my work had booked for me, and this hotel was a shame to be part of the Sheraton family! It was beyond disturbing to check in and only find out your keys on the 15th floor after a long travel day, do not work. Then when I went back down they gave me a master key which made me feel uncomfortable that they can give any guest a master key to access all rooms instead of walking their lazy self to open the door for me. Once I got into my room, I discovered the charger and only plug didn’t work. The bathroom sick doesn’t drain and to top it all off, while having my dinner a nasty roach was crowding on my desk and all over my belongings!!!! This hotel is infested in bugs as some of my trip partners experienced the same thing . But when I reported it to management, all they can do is move me to another room like I was going to feel any better sleeping then! I asked to speak to the manager and they took my information claiming she was off sick. They then promised that she would call me as they took my information, yet NO ONE CALLED!!! The PA public health department really needs to go really check this location out as it’s hard to believe that these kind of things are happen in a 3.5 star hotel! This was worse than a motel experience. I couldn’t sleep all night as I continued to check the walls, counter and under my blanket for bugs!! Never again will I stay at a Sheraton hotel again!
Bodde här 4 nätter i november 2023
Svar från FOM 26 nov. 2023
Thank you for sharing your experience. My sincere apologies for the unpleasant experience you encountered during your stay with us.

2/10 Väldigt dåligt

Vasyl

Bodde här 2 nätter i november 2023
Svar från FOM 26 nov. 2023
Thank you for staying with us.

10/10 Fantastiskt

Bobbi-Lynn

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från FOM 26 nov. 2023
Thank you for the perfect score!!

4/10 Dåligt

Jason

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Front Desk Needs Retraining!
Perhaps its the working etiquettes of the front desk staff rushing you through the check-in process or not responding to your calls when calling the front desk during your stay so they may return to their personal cell phones. No warm professionalism, just attitude returned back when interacting. I had to change my first room 416 due to its very dirty chalky viewable exterior windows and later during the stay being ignored my late night calls to kindly ask security or front desk to inform them about very noisy ignorant inconsiderate loud guests from partying on the same floor that I was on. No answer when calling multiple times. Had to go down myself to the front desk frustrated after midnight to find once again another front desk staff member sitting there playing with his personal cell phone. Problem did get corrected but learned the same partying guests were chased from the front lobby to go to their rooms. That is just great! Thank you for the well-trained front desk staff at this hotel! And, this is a Sheraton? You would think differently from this experience!
Bodde här 3 nätter i oktober 2023
Svar från FOM 26 nov. 2023
Thank you for sharing your experience with us. Your concerns have been addressed with the department manager, and this was made a teachable moment for staff.

10/10 Fantastiskt

robert

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
good
business travel super clean perfect bar perfect bar HOURS just stay here folks not red roof
Bodde här 1 natt i oktober 2023
Svar från FOM 26 nov. 2023
Thank you for the perfect score and gracious feedback.

10/10 Fantastiskt

Donna

Gillade: Bekvämligheter
The he front desk as very kind and helpful.
Bodde här 1 natt i oktober 2023
Svar från FOM 26 nov. 2023
Thank you for acknowledging our customer service.

10/10 Fantastiskt

Mia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was well accommodating for our needs.The beds were soft and wonderful and the pillows like sleeping on clouds on the real and the breakfast buffet well worth the $18 person.
Bodde här 2 nätter i oktober 2023
Svar från FOM 26 nov. 2023
We appreciate your business and detailed feedback!

8/10 Bra

Allane Isabelle

Gillade: Renlighet och personal och service
It’s better hotel than the hotels in the area
Bodde här 1 natt i oktober 2023
Svar från FOM 26 nov. 2023
Thank you so much for sharing your thoughts.

10/10 Fantastiskt

Ossierra

Bodde här 1 natt i oktober 2023
Svar från FOM 26 nov. 2023
Thank you for your business and feedback!

2/10 Väldigt dåligt

Brian

Bodde här 3 nätter i september 2023
Svar från FOM 26 nov. 2023
Thank you for staying with us.

6/10 Okej

Rachele

Bodde här 1 natt i oktober 2023
Svar från FOM 26 nov. 2023
Thank you for staying with us.

10/10 Fantastiskt

Sebastian

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Great services and front desk reception very friendly and professional
Bodde här 1 natt i september 2023
Svar från FOM 26 nov. 2023
Thank you so much for the 10!

8/10 Bra

Matthew

Bodde här 1 natt i september 2023
Svar från FOM 26 nov. 2023
Thank you for staying with us.

6/10 Okej

Saphire

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel is dated. My only complaint was the noise at 3am from next door.
Bodde här 1 natt i september 2023
Svar från FOM 26 nov. 2023
Thank you for sharing your feedback. My sincere apologies about the noise.

6/10 Okej

Rosa

Bodde här 2 nätter i september 2023
Svar från FOM 26 nov. 2023
Thank you for your feedback.