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Recensioner av ADERO Scottsdale Resort, Autograph Collection

4.5 out of 5
ADERO Scottsdale Resort, Autograph Collection
13225 North Eagle Ridge Drive, Scottsdale, AZ

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 336 av 525 recensioner" "
8 - Bra i betyg. 90 av 525 recensioner" "
6 - Okej i betyg. 41 av 525 recensioner" "
4 - Dåligt i betyg. 30 av 525 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 525 recensioner" "

9,4/10

Renlighet

8,8/10

Personal och service

8,8/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Abidemi, Chicago

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved it It was very peaceful
Bodde här 3 nätter i april 2024

6/10 Okej

Jelena

Reste med familj och småbarn, Reste med familjen
Gillade inte: Personal och service och bekvämligheter
The fact that you pay hundreds of dollars for a room and this hotel has the audacity to charge you daily for a parking spot is a first and will guarantee we stay away from Marriott properties in the future, just insane they would not let you park for free when you are a paying guest!
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

janaire m

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location Location Location scenery
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Armida

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

8/10 Bra

Kelley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Molika

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
amazing resort away from the city up in the hills beautiful view
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

J

Bodde här 2 nätter i april 2024

6/10 Okej

Janet, GILBERT

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
Stayed here several years ago and loved it, so we went back and definitely disappointed. Tried to get drinks at the bar in the evening, ordered twice waited over 1 hour and never received a single drink so we got up and left. Wanted to purchase a bottle of water in the evening (8 pm) but the only bar that sold water was already closed. So extremely limited on being able to provide things. Ordered ice to our room (because there are no ice machines) and that never arrived. Paid extra for a mountain view room, but had to look over the condo's that were directly in front of our room to see the mountain to the side. Tried to get customer services at the front desk with NO resolution.. just every departments seemed to not really care honestly. Hotel and room were okay, nothing special for the cost for sure.
Bodde här 1 natt i april 2024

6/10 Okej

Bridget

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The hotel was lit too much to see the stars. That was the whole reason we stayed there. We were very disappointed about this. We also had our handicap pacecard stolen from our vehicle and the valet told us there are no cameras in the back where the handicap is. That definitely doesnt sound like the resort cares about safety,
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Jim

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024

8/10 Bra

andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful location
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Markos

Gillade: Renlighet
Bodde här 4 nätter i januari 2024

6/10 Okej

Keith

Reste med sin partner
Gillade: Renlighet och bekvämligheter
All was great with the stay, but super frustrating to have to ask and then the front desk acted like they were doing me a favor by giving what I paid for. All in all the property is great and would stay here again,view and location all are top notch. Frustrating that the check in process tainted the rest of the stay. Hope this is a one off experience any your stay is amazing, as it very well could be.
Bodde här 2 nätter i mars 2024

4/10 Dåligt

Keith

Bodde här 5 nätter i mars 2024

8/10 Bra

Simon

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great property although our room was on the main floor and felt a bit like the basement, the pool area was great and general condition of the facility was good. Staff was inexperienced but friendly. In general it felt very understaffed from bar to restaurant. Website says they have pool service but in 3 days at the pool there was none. All in all we would stay there again as it is quiet and close to good hiking.
Bodde här 3 nätter i mars 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Simon, Thank you for the feedback and we greatly appreciate you taking the time to share it. I will be sure to pass the feedback along to our Food 7 Beverage Management.

10/10 Fantastiskt

Donald

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Giles an assistant manager made sure that we were welcomed and had a beautiful birthday. In fact all staff were great. Really made my wife’s birthday. Excellent aces to the McDowell monuntain trail system. Beautiful views of Fountain Hills. Pool and fitness center could not be better. Enjoyed the pickleball as well. All in a enjoyable experience
Bodde här 4 nätter i mars 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Donald, We are so happy to hear that you and your wife enjoyed the visit for your wife's birthday celebration. We're thrilled to hear you enjoyed your stay and got to take advantage of all we have to offer from Pickleball to world class hiking. We hope to see you again at the ADERO soon.

8/10 Bra

DeLana

Gillade: Renlighet och personal och service
Bodde här 9 nätter i mars 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Delana, Thank you for the review. Please come and see us again soon so we can turn that score from a 4 to a 5!

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kevin 26 mars 2024
Hi Eric, Thank you for the review. Always nice getting a 5 out of 5!

6/10 Okej

Lyndsey

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
The views and lobby area are very nice.
Bodde här 3 nätter i mars 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Lyndsey, Thank you for the feedback and we hope to see you again to turn that 3 into a 5!

8/10 Bra

Renee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kevin 26 mars 2024
Hi Renee, Thank you for the review and we hope to welcome you again soon to turn that 4 into a 5!

10/10 Fantastiskt

Amie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were concerned because of some poor reviews in the months prior to our stay. We were so delighted with the property, room, and the staff. A beautiful resort with responsive and competent staff.
Bodde här 2 nätter i mars 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Arnie, Thank you for taking the time to post such a nice review. Thank you for taking the time and we hope to see you again soon!

10/10 Fantastiskt

Ismael, TUCSON

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kevin 26 mars 2024
Hi Ismael, Thank you for the 5 out of 5!

8/10 Bra

Kerrie

Gillade: Renlighet och boendets skick och faciliteter
Room was not bad, but 6th floor doesn't allow for the darkness you need to see stars as they boost for a dark skies location and a mechanical buzz is noticeable ALL NIGHT LONG. Spa facilities were sub-par but massage artist was GReat. More if a high end hotel than resort feel.
Bodde här 6 nätter i mars 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Kerrie, Thank you for the feedback and we will be sure to address this with our Engineering team. Again, thank you for providing us with the feedback, we really appreciate it and will certainly follow up accordingly.

10/10 Fantastiskt

Pei Wen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
High ceiling and roomy.
Bodde här 3 nätter i mars 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Pei Wen, Thank you for the feedback. We hope to see you again soon!

6/10 Okej

Leroy

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Service at upscale restaurant was horrible and food was cold. Not even busy on a Thursday night
Bodde här 1 natt i februari 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Leroy, I am so sorry to hear about the experience with our Food & beverage team. I will certainly notify the management team of your feedback.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gorgeous views, quiet and great food. Perfect for a romantic getaway. A couple of misses on room service, but nothing major. Difficult to get cabs/uber to get into town, so you will want to reserve ahead of time.
Bodde här 4 nätter i februari 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Michael, Thank you for the feedback and we agree that this resort is perfect for a romantic getaway. We hope to welcome you back for another one soon.

2/10 Väldigt dåligt

Christina M

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The staff was overworked and complained, out loud, to guests, as they should have. I heard, "I have no clean glasses to serve guests." One manager was rude to his staff. The wait was terrible. 20 mins for a drink?! Several staff members complained to me about a manager that was touching his staff. A woman that I was at the pool with said this same manager said to her very inappropriate things that I can't write on this review. I will never return to this resort, which is sad because the view is beautiful and the staff deserve more.
Bodde här 3 nätter i februari 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Christina M, I am so sorry to hear that your experience was sup par. i would like to make myself available if you wish to discuss your stay in further detail.

10/10 Fantastiskt

Lisa

Bodde här 2 nätter i februari 2024
Svar från Kevin 26 mars 2024
Hi Lisa, thank you for taking the time to write a positive review.

10/10 Fantastiskt

Adam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Adam, Thank you for the great review.

10/10 Fantastiskt

Melinda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Most relaxing, best view, fabulous hiking
Bodde här 1 natt i januari 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Melinda, We're thrilled to hear you enjoyed the property. We still have a few more months of nice weather. We look forward to welcoming you back.

10/10 Fantastiskt

Sarah

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Sarah, thank you for the great review. We hope to see you again soon!

8/10 Bra

Debra

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet. Beautiful views.
Bodde här 6 nätter i januari 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Debra, thank you for providing us with the feedback. We agree, the views are beautiful.

2/10 Väldigt dåligt

Morgan

Bodde här 3 nätter i januari 2024
Svar från Kevin Holtzman 26 mars 2024
Hi Morgan, I am so sorry to hear that your stay was sub par. Please do not hesitate to reach out to me so I can understand the shortcomings of your visit.

10/10 Fantastiskt

Cheryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The views!
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

Greg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Ashley

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent place to stay
Bodde här 3 nätter i januari 2024

4/10 Dåligt

CLINTON, Bixby

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Nice hotel but dated. Shower drain kept backing up. Had to call front desk for everything including to have the room cleaned. Asked front desk for robes, they showed up almost 2 hours later. Room next door had room service plates sitting outside for over 24 hours. Ate at the bar one night, had to ask manager for spoon and napkin after my soup was delivered. Manager had a napkin she was carrying around doing who knows what with, she proceeded to give the napkin and said “here have mine” and walked off to get me a spoon. Limited food menu in main dining room. Only had one wait person working breakfast until a second wait person finally showed up. Waitress said you can’t fire them for showing up late because late is better than not at all. Definitely not worth $400 night. Beautiful property and views though.

8/10 Bra

Nicole

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice relaxing place to stay.
Bodde här 2 nätter i januari 2024

8/10 Bra

Jacob

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024

8/10 Bra

Roger

Bodde här 3 nätter i januari 2024

8/10 Bra

mary

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

william

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Arielle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property views were gorgeous! Lorenzo was an excellent bartender! The amenities were great!
Bodde här 3 nätter i december 2023

8/10 Bra

Chad

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The location and view from the hotel are amazing. The hotel has potential to be really great but it seemed like the staff weren’t up to the task of making the place a 5 star. In our room the fireplace didn’t work and there was nothing they could offer but a room without a view and fireplace on the other side of the resort. They did give us a coupon for the continental breakfast for 2, compensation. They did eventually move us to a comparable room the next day. I had to go to the lobby desk as I called and after waiting 10 minutes on hold, I hung up and decided to ask in person about the options for another room. They didn’t call and offer it up, I had to go ask for a move. I ordered fries and a sprite for my son at the pool, took an hour to get the fries after asking a couple of times where they were. It seemed like there was a lack of leadership to direct the younger staff on hand.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Liesl

Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Lawrence

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Firat of all, the facility is beautiful and we're very satisfied with stay. It has a nice ambience. Parking and check-in were very efficient, seamless and trouble-free, which was much appreciated. The room was very clean and we could tell the staff took pride in what they do. Again, very satisfied and would not hesitate to stay here again, and probably will.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Melinda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing refreshment
Bodde här 1 natt i december 2023

8/10 Bra

Jerry

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Shanina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I truly enjoyed my experience here. Thank you.
Bodde här 2 nätter i december 2023