Good location and spacious house.
Couple nuisance issues, firstly, we booked this specifically because they had a playpen among the amenities in the listing. Upon arriving, we could not find the playpen. No problem things happen, we were sure it would be a quick fix with them bringing us one or something. Nope, we were asked to take pictures of all the closets in the house to prove that we were maybe not lying? Spoke with one of their customer reps who kept apologizing and said that she’d escalated the matter. I asked when we could expect to here back and she said she didn’t want to make any promises for timeline, this was 7:30pm and we were wanting to get the kids to bed at a reasonable time. I asked for a ballpark and said over an hour, she said no less than that. An hour went by with no communication. Called again and the lady again apologized and said she wasn’t able to get a hold of anyone. She sent me a picture of the closet that it was supposed to be in… I asked her if she’d like to come and show me that where it was that I was going wrong. After speaking another few times asking whether we could just go buy a playpen and get reimbursed we were finally given the go ahead at around 10pm by this point we had made up a makeshift spot for the baby.
The cover of the hot tub should be replaced, it’s all ripped up and the insulating foam falls out every time it’s touched.
The vent fan in the bathroom by garage doesn’t work. The faucet in the shower of the same bathroom also has seen better days. Have to turn it off just right otherwise it’ll keep slowly trickling out.
Overall it was a decent place, and decent location, but the between issues with the playpen and the overall upkeep of the place leaves a little be desired.