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Recensioner av Hilton Garden Inn Phoenix North Happy Valley

3 out of 5
Hilton Garden Inn Phoenix North Happy Valley
1940 W Pinnacle Peak Rd, Phoenix, AZ

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 546 av 1002 recensioner" "
8 - Bra i betyg. 278 av 1002 recensioner" "
6 - Okej i betyg. 98 av 1002 recensioner" "
4 - Dåligt i betyg. 49 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 31 av 1002 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Farnoush

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Customer Service 26 apr. 2024
Farnoush, we understand that your experience with us didn't meet your expectations. Your feedback is invaluable as we strive for continuous improvement. We sincerely hope that you will provide us with another opportunity to serve you better in the future.

10/10 Fantastiskt

Mariah

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would have liked breakfast to be included
Bodde här 2 nätter i april 2024
Svar från Customer Service 26 apr. 2024
Mariah, thank you for sharing your feedback. We appreciate you suggesting an all-inclusive breakfast for an even sterling experience at Hilton Garden Inn Phoenix North Happy Valley. We value your input and are thrilled you enjoyed your stay overall. We're awaiting the pleasure of welcoming you back during your next visit to Phoenix.

6/10 Okej

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från AO 15 apr. 2024
Hello Amanda,I'm sorry to hear about your stay with us here at the Hilton Garden Inn. We do our very best to accommodate our guests. I hope that you will give us a second chance.Antoinette OldfieldFront Desk Supervisor

8/10 Bra

Tara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Customer Service 20 mars 2024
Tara, thank you for choosing to stay at the Hilton Garden Inn Phoenix North Happy Valley and for the solid rating. We hope your stay was pleasing and we look forward to welcoming you back again in the future.

10/10 Fantastiskt

Duane

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The access to the freeway
Bodde här 2 nätter i februari 2024
Svar från Customer Service 28 feb. 2024
Duane, it's wonderful to hear that you appreciated the convenient freeway access at Hilton Garden Inn Phoenix North Happy Valley. Our location is indeed a favorite among guests. We thank you for your feedback and look forward to welcoming you back soon.

10/10 Fantastiskt

SKYLER

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall positive experience
Bodde här 1 natt i december 2023
Svar från Customer Service 26 feb. 2024
Skyler, it's wonderful to hear about your positively memorable time at the Hilton Garden Inn Phoenix North Happy Valley. We aspire to provide an extraordinary experience at our hotel. We hope to welcome you back again soon!

2/10 Väldigt dåligt

Etcha

Bodde här 1 natt i februari 2024
Svar från Customer Service 21 mars 2024
We appreciate your feedback, Etcha.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Bra

Roy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was very nice, but a bit on the expensive side. That said, the room was very comfortable. Only real issue we had was the team of girls soccer players that ran the halls and made a lot of noise. Not really the hotel’s fault, but at $300/night not what I would expect. They did try and contain them after enough complaints.
Bodde här 2 nätter i februari 2024
Svar från Customer Service 24 feb. 2024
Roy, it's delightful to know you found comfort in your room at Hilton Garden Inn Phoenix North Happy Valley. We take note of your perception about the room price; please know we balance quality accommodations with competitive rates. Your experience with the extraneous noise is regrettable; our team acted promptly once aware. We appreciate your bearing with us in this instance and look forward to offering a more tranquil stay next time.

10/10 Fantastiskt

Larenson

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's okay
Bodde här 1 natt i februari 2024
Svar från Customer Service 12 feb. 2024
Larenson, we appreciate you taking the time to share your experience with us. It seems there may have been aspects of your stay that didn't fully meet your expectations. Please know we are always striving to enhance the guest experience and we hope to welcome you back for an improved visit in the future.

10/10 Fantastiskt

Candida

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Customer Service 6 feb. 2024
Candida, thank you so much for the perfect score! The team at Hilton Garden Inn Phoenix North Happy Valley is delighted to know your stay was enjoyable. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Customer Service 30 jan. 2024
Jessica, thank you for your excellent rating of the Hilton Garden Inn Phoenix North Happy Valley. We're delighted that your stay was enjoyable and we look forward to having you return in the future.

10/10 Fantastiskt

Katrina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly and accommodating. Very comfortable rooms.
Bodde här 2 nätter i januari 2024
Svar från Customer Service 26 jan. 2024
Katrina, we are absolutely thrilled to hear that you experienced such amiable service during your stay at the Hilton Garden Inn Phoenix North Happy Valley. It pleases us greatly to know our cozy rooms contributed to your comfort. We eagerly look forward to the opportunity to serve you again in the near future.

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Customer Service 22 jan. 2024
Thanks for the amazing rating, James!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Phoenix North Happy Valley!

8/10 Bra

Grisell

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Customer Service 22 jan. 2024
Thank you for taking the time to share your review with us, Grisell!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Phoenix North Happy Valley. Thank you and have a wonderful day!

8/10 Bra

Thomas

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Old Style Bathroom
Bathroom needs updating. For what we paid, there should have been a walk in shower and not a shower/ tub combo. The floor wasn’t very clean.
Bodde här 1 natt i januari 2024
Svar från Customer Service 18 jan. 2024
Thomas, thank you for your remarks. We acknowledge your point about the bathroom aesthetics and the importance of consistent cleanliness. These insights are appreciated as they will guide improvements. It's our sincere hope that despite these points, your overall experience at the Hilton Garden Inn Phoenix North Happy Valley was still positive. We look forward to making your next visit more comfortable and pleasing.

10/10 Fantastiskt

Dana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great property esp for the price - clean and nice pool area that is heated
Bodde här 3 nätter i januari 2024
Svar från Customer Service 15 jan. 2024
Dana, it's cheering to learn your stay at Hilton Garden Inn Phoenix North Happy Valley was exceptional. We're pleased to know our immaculate facilities and lovely heated pool area contributed positively to your experience. We believe in providing good value for our guests and are happy to hear we were successful. We're looking forward to hosting you again soon.

2/10 Väldigt dåligt

Jeff

Gillade inte: Renlighet
Our room wasn’t cleaned properly, feces on chair and urine on bedside no coffee and dining facilities were closed.
Bodde här 1 natt i december 2023
Svar från Hilton Front Desk Supervisor 8 jan. 2024
I would like to say that this is not something that happens at our hotel. I am very sorry and I have spoken with my housekeeping manager.about the situation

10/10 Fantastiskt

Jeanien

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i december 2023
Svar från Customer Service 3 jan. 2024
Thank you for the fantastic rating, Jeanien!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Phoenix North Happy Valley! We can't wait to see you again soon.

6/10 Okej

Evaughn

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Customer Service 3 jan. 2024
Evaughn, it seems there were some aspects of your stay that weren't entirely to your satisfaction. We always strive to create a rewarding experience for our guests. We value your feedback and encourage you to share specific details so our team may take appropriate actions to improve future guest experiences.

10/10 Fantastiskt

alexis

Bodde här 1 natt i december 2023
Svar från Customer Service 13 jan. 2024
Alexis, thank you for your 5-star Expedia review. We're thrilled to know that your stay at Hilton Garden Inn Phoenix North Happy Valley met your expectations. Hope to welcome you back in the near future.

6/10 Okej

Michaela

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rate increase and Zero protein breakfast.
This property would be a solid 4 stars if it weren't for 2 things: 1. After Christmas, we wanted to stay 1 extra night. The front desk would not honor our existing rate. Instead, quoted a higher price. However, they did suggest going online to Expedia.com to book at a better rate. WHAT? We switched hotels, which was highly inconvenient. 2 Continental Breakfast was $9.00/per person for all-carb, zero protein choices.
Bodde här 2 nätter i december 2023
Svar från Customer Service 1 jan. 2024
Michaela, thank you for sharing your experience. It is a disappointment when pricing matters become a source of inconvenience. As for the breakfast, we are sorry if the options available that particular day didn't exactly meet your dietary preferences. We appreciate these insights as they help us forge a better path forward. We hope for another opportunity to serve you differently and better.

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good place
It’s our go to place when visiting my sons in Phoenix. Convenient, clean and I feel safe about the area. The beds are very comfortable and I sleep well
Bodde här 3 nätter i december 2023
Svar från Customer Service 1 jan. 2024
Thomas, thank you for considering Hilton Garden Inn Phoenix North Happy Valley as your preferred place during your Phoenix visits. It delights us to know that our convenient location, pristine facilities, and secure surroundings enhance your experience. We're particularly glad to hear that our comfortable beds contribute to your good night's sleep. We look forward to welcoming you back on your next visit to see your sons.

10/10 Fantastiskt

Nancy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Customer Service 31 dec. 2023
Thank you for the wonderful rating, Nancy!It's fantastic you enjoyed your time at Hilton Garden Inn Phoenix North Happy Valley so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Fantastiskt

Jesse, Milpitas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Customer Service 31 dec. 2023
Jesse, thank you for the perfect rating! We're delighted to learn that you had a great experience at Hilton Garden Inn Phoenix North Happy Valley. It's our top priority to ensure our guests have a delightful stay. Looking forward to hosting you again in the future. Safe travels!

10/10 Fantastiskt

Gregory

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Customer Service 1 feb. 2024
Gregory, it's amazing to see you had an exceptional stay at Hilton Garden Inn Phoenix North Happy Valley. Our goal is to provide a wonderful experience for all of our guests and it's heartwarming to know this was your case. We hope to welcome you back soon.

10/10 Fantastiskt

Efrain

Bodde här 4 nätter i december 2023
Svar från Customer Service 15 jan. 2024
Efrain, it's wonderful to hear that your experience at Hilton Garden Inn Phoenix North Happy Valley was exceptional. We're thrilled that you enjoyed your stay and we look forward to welcoming you back on your future trips to Phoenix. Safe travels!

10/10 Fantastiskt

robert

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Customer Service 27 dec. 2023
Thanks for the outstanding rating, Robert!We're delighted your time at Hilton Garden Inn Phoenix North Happy Valley was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Fantastiskt

BERNARD

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Customer Service 25 dec. 2023
Bernard, we're thrilled to know you enjoyed your stay at Hilton Garden Inn Phoenix North Happy Valley. We greatly value your support and hope to welcome you back soon for another stellar experience.

4/10 Dåligt

Luis Miguel

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Muy malo
No tiene vista a ningún lago pero se llena lake view, es un engaño.servia el elevador, ni las maquinas de refrescosy lo pero de todo es que había pulgas en una cama.
Bodde här 1 natt i december 2023
Svar från Customer Service 24 dec. 2023
Luis, es lamentable que tu experiencia no haya cumplido tus expectativas. Entendemos que hubo inquietudes con respecto a ciertas comodidades y control de plagas. Nuestro equipo está comprometido a garantizar experiencias inmersivas y un alto nivel de comodidad, y cualquier comentario que indique lo contrario se toma con la mayor seriedad. Confiamos en que estos problemas se abordarán rápidamente y esperamos tener la oportunidad de brindar una experiencia claramente mejorada en el futuro.

8/10 Bra

RABINDRA

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Customer Service 18 dec. 2023
Thank you for taking the time to leave us a 8/10 rating, Rabindra!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn Phoenix North Happy Valley.

10/10 Fantastiskt

Lorraine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The website diesnt mention there is a charge for breakfast.
Bodde här 1 natt i december 2023
Svar från Customer Service 17 dec. 2023
Thank you for the 5/5 rating, Lorraine!It's excellent you enjoyed your time at Hilton Garden Inn Phoenix North Happy Valley so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Bra

Amin

Reste med husdjur
Gillade: Renlighet och boendets skick och faciliteter
Good experience
Svar från Customer Service 8 feb. 2024
Amin, it's wonderful to hear about your positive time at Hilton Garden Inn Phoenix North Happy Valley. We're delighted you had a good experience and we look forward to your next visit. Safe travels until then!

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Bekvämligheter
Had a great stay! Clean, great customer service! We even extended our reservation. We don’t want to leave!
Bodde här 1 natt i december 2023
Svar från Customer Service 5 dec. 2023
Paul, it's fantastic to hear that your stay at the Hilton Garden Inn Phoenix North Happy Valley was marked by cleanliness and top-notch service. Learning that you chose to extend your reservation fills us with joy. We're thrilled to know that we've created an environment that makes you want to linger longer. Looking forward to your next visit!

10/10 Fantastiskt

Ed

Bodde här 1 natt i november 2023
Svar från Customer Service 5 dec. 2023
Ed, it's wonderful to hear about your five-star experience at Hilton Garden Inn Phoenix North Happy Valley! Thank you for trusting us with your stay. We can't wait to welcome you back for another brilliant visit!

10/10 Fantastiskt

Carina

Gillade: Personal och service och boendets skick och faciliteter
Nice
Bodde här 2 nätter i november 2023
Svar från Customer Service 28 nov. 2023
Carina, we're thrilled to hear you found your stay at Hilton Garden Inn Phoenix North Happy Valley pleasant. Thank you for staying with us and sharing a stellar rating. We hope to serve you again in the future.

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient for our holiday stay!
Bodde här 3 nätter i november 2023
Svar från Customer Service 28 nov. 2023
John, Hilton Garden Inn Phoenix North Happy Valley is elated to hear that our location added convenience to your holiday stay. We look forward to keeping up this consistency during your future stays with us.

10/10 Fantastiskt

Clint

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Customer Service 28 nov. 2023
Clint, thank you for your rating. We're thrilled to know your stay at Hilton Garden Inn Phoenix North Happy Valley met your expectations. We look forward to welcoming you back for another enjoyable experience.

6/10 Okej

Juan Antonio, Avenal

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Customer Service 28 nov. 2023
Thank you for sharing your feedback, Juan.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Fantastiskt

steven, Mililani

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy to find, lots of free parking, friendly and efficient front desk staff, clean and well maintained property and rooms. I really like this place
Bodde här 1 natt i november 2023
Svar från Customer Service 24 nov. 2023
Steven, it's wonderful to hear that you found Hilton Garden Inn Phoenix North Happy Valley up to your standards. It's delightful to know you appreciated the convenience of our location, ample parking, as well as the efficiency and friendliness of our front desk colleagues. Your kind words about our clean and well-kept premise and rooms mean a lot to us. Looking forward to welcoming you back soon.

2/10 Väldigt dåligt

Iyad

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Pool was out of order for the 5 days I was there, and the cable went out for 3 days.
Bodde här 5 nätter i november 2023
Svar från Customer Service 24 nov. 2023
Iyad, we're truly sorry to hear about your unfortunate encounter with aspects of our hotel facilities during your stay. Efforts are continuously made to ensure all offerings are in working condition. We apologize for any inconveniences brought on by the unavailability of the pool and the interruption with the cable service. We hope that you will consider giving us another opportunity to provide you with a better stay in the future.

2/10 Väldigt dåligt

Grace, Crosby

Bodde här 3 nätter i november 2023
Svar från Customer Service 11 dec. 2023
Grace, it's unfortunate to learn that your recent stay did not meet expectations. We assure you we're committed to continuously improving our services based on guest feedback and hope to have another chance to serve you better in the future.

6/10 Okej

Cassondra

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
When I checked in the acted as if I was bothering him. No greeting, just a terse "Do you have a room here?" All of the other staff was wonderful. Also, I specifically booked the hotel for the pool, and the pool was closed. I wish I would have known that before booking.
Bodde här 2 nätter i november 2023
Svar från Customer Service 20 nov. 2023
Cassondra, we are disheartened to hear about your check-in experience and the situation with the pool. It's concerning that our colleague didn't display the warm hospitality we aim to foster. We'll reflect on your feedback for improvements. On a brighter note, it's great you found the rest of our team members to be wonderful. We wish to have another opportunity in the future to provide you with a more pleasant experience.

10/10 Fantastiskt

Veronica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Customer Service 20 nov. 2023
Thank you for taking the time to leave this wonderful rating, Veronica! We hope to see you again soon at Hilton Garden Inn Phoenix North Happy Valley so we can share yet another amazing experience!

10/10 Fantastiskt

Sharon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was just fine. As expected.
Bodde här 1 natt i november 2023
Svar från Customer Service 19 nov. 2023
Thank you for this excellent rating, Sharon!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn Phoenix North Happy Valley! We'd love to host you again someday for yet another unforgettable visit.

10/10 Fantastiskt

Marlon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business trip
Good Stay, everything very clean.
Bodde här 2 nätter i november 2023
Svar från Customer Service 14 nov. 2023
Marlon, thank you for choosing Hilton Garden Inn Phoenix North Happy Valley. It's wonderful to know you found the environment to be spotless. We appreciate your feedback and look forward to your next visit!

8/10 Bra

Audrius

Bodde här 1 natt i november 2023
Svar från Customer Service 14 nov. 2023
Audrius, thank you for choosing Hilton Garden Inn Phoenix North Happy Valley. We're thrilled to realize you had a favorable experience and we'd love to welcome you back for another visit any time you are in the area.

8/10 Bra

Brad

Bodde här 3 nätter i oktober 2023
Svar från Customer Service 9 nov. 2023
Brad, thank you for your positive rating! It's lovely to see you enjoyed your stay at the Hilton Garden Inn Phoenix North Happy Valley. We're eager to welcome you back in the future. Safe travels!

6/10 Okej

Trina

Bodde här 2 nätter i november 2023
Svar från Customer Service 7 nov. 2023
Trina, it seems that your stay didn't quite meet your expectations. Nonetheless, thank you for your feedback and we hope to have a chance to serve you better in the future.

8/10 Bra

Daniel

Gillade: Boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Customer Service 7 nov. 2023
Daniel, thank you for choosing Hilton Garden Inn Phoenix North Happy Valley and sharing your positive rating. We eagerly anticipate your next stay and the opportunity to exceed your expectations.

10/10 Fantastiskt

Winifred

Bodde här 1 natt i november 2023
Svar från Customer Service 6 nov. 2023
Winifred, thank you for your rating of the Hilton Garden Inn Phoenix North Happy Valley. We're thrilled to recognize you had an exceptional experience at our hotel. We strive to provide top-notch service and comfortable amenities for all our guests and we're thrilled to know we achieved this during your stay. Looking forward to your next visit!