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Recensioner av Holiday Inn & Suites Phoenix Airport North, an IHG Hotel

3 out of 5
Holiday Inn & Suites Phoenix Airport North, an IHG Hotel
1515 N 44th St, Phoenix, AZ

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 564 av 1007 recensioner" "
8 - Bra i betyg. 252 av 1007 recensioner" "
6 - Okej i betyg. 83 av 1007 recensioner" "
4 - Dåligt i betyg. 62 av 1007 recensioner" "
2 - Väldigt dåligt i betyg. 46 av 1007 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Anders

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Underbart hotell, allt var perfekt förutom dålig Wi-Fi uppkoppling Härlig pool, underbar frukost, trevlig personal
Bodde här 1 natt i juni 2023
Svar från Juan 4 juli 2023
Thank You for your feedback. We value and appreciate all feedback. We hope you can come stay with us next time you are in Phoenix.Thank You

2/10 Väldigt dåligt

Nancy

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lack of proper AC an extra 12 parking fee and the fact that everything in room seems to be falling apart.
Bodde här 1 natt i april 2024
Svar från Holiday Inn Phoenix Airport 27 apr. 2024
Hello Nancy, Thanks for the honest feedback from your recent stay with us. We look forward to being able to have you back as our guest in the future. Warm regards, Ira

2/10 Väldigt dåligt

Casey

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
First room door handle was busted so they gave a new room. Couch was stained, there was trash under the chairs and couches, also behind the curtains. With children I was very displeased with lack of cleanliness. Would not recommend or ever stay here again
Bodde här 1 natt i april 2024
Svar från Holiday Inn Phoenix Airport 26 apr. 2024
Hello, CaseyThank you for providing honest feedback regarding your stay with us. We will ensure to correct the opportunities brought to our attention. We look forward to having you back again in the future.

8/10 Bra

Astrid

Reste med familjen, Reste med husdjur
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Everything went well, but when we got their they charged me with extra fees, which is understandable but the gentleman who help me check in didnt already know how to answer me what the fees was covering for. So they choose to charged me the fees twince one for my dog and the other for the rest. But at the end I ended paying like 60 extra on fees and that was when I spoke with someone else about the topic. The rest of our experience whas great the room, the pool, and the patio was peaceful.
Bodde här 1 natt i april 2024
Svar från Holiday Inn Phoenix Airport 27 apr. 2024
Hello Astrid, Thanks for the feedback from your recent stay with us. We will continue to ensure our team is confident and providing our guest with accurate information. We look forward to being able to have you back as our guest in the future. Warm regards, Ira

10/10 Fantastiskt

Sobeira

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good over all service
Bodde här 1 natt i april 2024
Svar från Holiday Inn Phoenix Airport 24 apr. 2024
Hello Sobeira,Thank you for the perfect rating and feedback! We look forward to having you back as our guest. Warm regards,Ira

2/10 Väldigt dåligt

Hilary, Telluride

Gillade: Personal och service
Bodde här 1 natt i april 2024
Svar från Ira 23 apr. 2024
Hello Hilary, Thanks for the honest rating! We look forward to being able to have you back for another visit. Warm regards, Ira

4/10 Dåligt

Michael

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk person was not competent and it took 45 minutes to check us in. There was no sheet on one of the beds and nobody answered to help. The shower flooded after 5 minutes. Parking lot did not feel safe. The wallpaper was scraped off the walls in several places.
Bodde här 1 natt i april 2024
Svar från Holiday Inn Phoenix Airport 19 apr. 2024
Hello, MichaelThank you for providing honest feedback from your most recent stay with us. We apologize for the inconvenience and falling sure of expectations. We hope to be able to have you back as our guest in the future. Warm regards,Ira

8/10 Bra

Shawna, Airway Heights

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Holiday Inn Phoenix Airport 15 apr. 2024
Hello, Shawna Thank you for rating your past stay with us! We look forward to welcoming you back soon!Warm regards, Ira

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place to stay with family
Bodde här 1 natt i april 2024
Svar från Ira 12 apr. 2024
Hello, ChristinaThanks for the perfect rating! We look forward to your next visit with us. Warm regards, Ira

6/10 Okej

Ella

Affärsresenär, Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Staff came dropped off bed sheets by throwing it on the coach and saying “I am tired,” and left completely rude and disregarded that I may need assistance. Front desk was great. Extremely small bathroom- if you are tall or a little bit over weight, no offense- but you will barely fit here.
Bodde här 4 nätter i april 2024
Svar från Holiday Inn Phoenix Airport 17 apr. 2024
Hello, EllaThank you for taking the time to rate your past stay and provide feedback. I will ensure we train our team on the proper way to handle situations such as the one you stated in your comments. I apologize for the inconvenience and service you received while staying. We look forward to being able to accommodate you in the future.

2/10 Väldigt dåligt

Scott, Carmel

Reste med familjen
Gillade inte: Renlighet och personal och service
Customer Service. Attitude at Front Desk.
Bodde här 4 nätter i april 2024
Svar från Holiday Inn Phoenix Airport 15 apr. 2024
Hello, ScottThanks for providing feedback from your most recent stay. We appreciate you staying with us and will use your feedback to train our team going forward. Thank you,Ira

8/10 Bra

shirley

Reste med sin partner
It's much older than I expected and the elevators are actually outside and you walk along an exterior hall to get to your room - I would not have booked this hotel if I'd have known that.
Bodde här 1 natt i april 2024
Svar från Holiday Inn Phoenix Airport 17 apr. 2024
Hello, Shirley We appreciate you staying with us and providing our hotel with feedback. We look forward to accommodating you when back in the Phoenix area. Thank you,Ira

10/10 Fantastiskt

Matt

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Burger Theory was a great option for dinner and it was connected to the hotel. Hotel was nice and rooms were clean I’d stay again if the opportunity comes along.
Bodde här 1 natt i april 2024
Svar från Holiday Inn Phoenix Airport 17 apr. 2024
Matt, I'm happy you enjoyed our amazing Burger Theory restaurant while staying with us. We look forward to having you back in the near future. Cheers,Ira

10/10 Fantastiskt

Molly

Bodde här 1 natt i april 2024
Svar från Ira 23 apr. 2024
Hello Molly, Thanks for the perfect rating!Warm regards, Ira

10/10 Fantastiskt

Kathryn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Ira 12 apr. 2024
Thanks for the perfect rating! I'm happy you enjoyed your stay!

10/10 Fantastiskt

Paul

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kids loved the pool, adults loved the fire table sitting area where you can still keep an eye on the kids 😀
Bodde här 1 natt i mars 2024
Svar från Ira 12 apr. 2024
Hello, Paul Thanks for the perfect rating and feedback regarding our amenities! We look forward to your next visit with us. Warm regards, Ira

2/10 Väldigt dåligt

Summer

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Ira 12 apr. 2024
Hello, Summer Thank you for the feedback!Ira

10/10 Fantastiskt

Laurie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great shuttle service
Bodde här 1 natt i mars 2024
Svar från Ira 12 apr. 2024
Hello, LaurieThanks for the perfect rating and feedback regarding our service and shuttle! We look forward to your next visit with us. Warm regards, Ira

10/10 Fantastiskt

Rosemary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely property Nice staff
Bodde här 1 natt i mars 2024
Svar från Ira 12 apr. 2024
Hello, Rosemary, Thanks for the perfect rating and feedback regarding our team! We look forward to your next visit with us. Warm regards, Ira

8/10 Bra

Jeff

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close and convenient to the airport with a shuttle service
Bodde här 1 natt i mars 2024
Svar från Holiday Inn Phoenix Airport 15 apr. 2024
Hello, JeffThank you for staying with us! We look forward to having you back as our guest in the near future. Warm regards, Ira

6/10 Okej

Ephulance

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
House keeping not thorough, I had to request multiple times for our room to be cleaned, and when they cleaned, they weren’t good. Trash not taken out, tables, sinks counters not cleaned, things not picked up. Television not working, had to ask twice to be fixed, even when it was fixed it was still not working well, maintenance guy said he would bring a new remote and we never heard from them. Restaurant: It was great that kids ate free but staff were not consistent on how many kids and when they ate free, sometimes we got charged, other times one kid ate free and other times two of them ate free. It was so inconsistent. Front desk not welcoming, they don’t explain how things work at check in, when I called for house keeping services, the front desk told me she did not work in housekeeping and didn’t know the procedure if we were to be serviced, she advised I leave a msg for a housekeeping supervisor (omg), I have to ask for her supervisor to get me more information. I travel quite often and honestly I was very disappointed in this hotel.
Bodde här 6 nätter i mars 2024
Svar från Holiday Inn Phoenix Airport 17 apr. 2024
Hello, Ephulance, I first would like to thank you for staying with us and providing detailed information about your stay. We're disappointed to see that our team fell short of our expectations in numerous areas. We hope we can have you back as our guest to display the exceptional service our team is norm to providing. Please reach out to our property leadership team if we can be of any assistance going forward. Thank you,Ira

10/10 Fantastiskt

Traci

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place to stay next to airport
Bodde här 1 natt i mars 2024
Svar från Juan 20 mars 2024
Thank You for taking the time to write this review. We appreciate and value your feedback.

8/10 Bra

Steve

More than adequate.
Bodde här 1 natt i mars 2024
Svar från Juan 6 mars 2024
Thank You for the time to rate our hotel. We appreciate and value your feedback

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Juan 2 mars 2024
Thank You for the 5 out of 5 rating, We appreciate and value your feedback.

10/10 Fantastiskt

Jesus Ernesto

Bodde här 1 natt i februari 2024
Svar från Juan 20 mars 2024
Thank You for the 5 out of 5 rating. We appreciate and value your feedback

10/10 Fantastiskt

Teresa

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Excellent service.
Bodde här 1 natt i februari 2024
Svar från Juan 21 feb. 2024
Thank You for the 5 out of 5 rating, We appreciate and value your feedback.

8/10 Bra

Danielle

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
The room is spacious and clean, but the bathroom was not in great condition. The roof above the shower was peeling from being wet and there was a hole in the paint so it looked really bad.
Bodde här 2 nätter i februari 2024
Svar från Juan 10 feb. 2024
Thank You for taking the time to write a review, We appreciate and value your feedback. I apologize for the inconvenience of the bathroom. We will definitely get that addressed

8/10 Bra

Jeffery

Gillade: Personal och service och boendets skick och faciliteter
Convenient location to Phoenix airport. Lots of homeless walking along the busy noisy street (44th st). My first floor suite had a musky/mildrew smell.
Bodde här 3 nätter i januari 2024
Svar från Juan 3 feb. 2024
Thank You for taking the time to write a review, We appreciate and value your feedback

10/10 Fantastiskt

Gabriel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great Hotel that doesn’t break the bank! There are a few homeless people down the street but they really weren’t in the area of the hotel. But overall great hotel!
Bodde här 2 nätter i januari 2024
Svar från Juan 2 feb. 2024
Thank You for taking the time to write a review about your stay with us. Happy that you enjoyed your stay.

10/10 Fantastiskt

Miles

Reste med familjen
We enjoyed our stay. Friendly staff and the room was clean and comfortable.
Bodde här 1 natt i januari 2024
Svar från Juan 1 feb. 2024
Thank You for taking the time to rate and review our hotel. We appreciate and value your feedback

10/10 Fantastiskt

Kyle

Gillade: Renlighet och personal och service
The property was beautiful overall, a very nicely run hotel. However, there were no USB ports in the room and the complimentary coffee in the lobby was disgusting, brown water I believe. I was forced to purchase a $20 breakfast just to have a good cup of coffee. The area around was a bit rough. I know real estate bear the airport is cheaper but this was on a whole new level.
Bodde här 4 nätter i januari 2024
Svar från Juan 31 jan. 2024
Thank You for taking the time to write a review. We appreciate and value your feedback. I apologize for the problem with the coffee in our lobby. Thank You again for taking the time

8/10 Bra

Samuel, Brookfield

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Do yourself a favor and get the chicken tenders.
Bodde här 1 natt i januari 2024
Svar från Juan 31 jan. 2024
Thank You for taking the time to rate out hotel. We appreciate and value your feedback

2/10 Väldigt dåligt

charlie

The breakfast meal should be included with the purchase price.
Bodde här 1 natt i januari 2024
Svar från Juan 28 jan. 2024
Thank You for taking the time to write a review. We appreciate and value your feedback. I apologize that our breakfast is not included your rate, We do offer rates that include breakfast and we have other options as well some even include dinner. I just wanted to let you know that.

8/10 Bra

Peggy

Bodde här 1 natt i januari 2024
Svar från Juan 20 mars 2024
Thank You for the 4 out of 5 rating. We appreciate and value your feedback

10/10 Fantastiskt

Maria Elena

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i december 2023
Svar från Juan 21 feb. 2024
Thank You for the 5 out of 5 rating, We appreciate and value your feedback.

8/10 Bra

Marvin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
B
Bodde här 3 nätter i december 2023
Svar från Juan 27 jan. 2024
Thank You for the 4 out of 5 rating. We appreciate and value your feedback.

10/10 Fantastiskt

lynette

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Juan 20 jan. 2024
Thank You for the 5 out of 5 rating. We appreciate and value your feedback

6/10 Okej

DOUGLAS

Bodde här 4 nätter i januari 2024
Svar från Juan 20 jan. 2024
Thank You for taking the time to rate our hotel. We appreciate your feedback. Would like to know what we could have done better to make your stay better

10/10 Fantastiskt

Eric

Bodde här 1 natt i januari 2024
Svar från Juan 20 jan. 2024
Thank You for the 5 out of 5 rating. We appreciate and value your feedback.

8/10 Bra

Mark

Bodde här 1 natt i januari 2024
Svar från Juan 20 jan. 2024
Thank You for the 4 out of 5 rating. We appreciate and value your feedback

4/10 Dåligt

Brett

Gillade inte: Personal och service
Bodde här 1 natt i januari 2024
Svar från Juan 13 jan. 2024
Thank You for taking the time to rate our hotel. I wish that there was something that we could have done for you to have a better experience here with us.

6/10 Okej

Cathrine, Picture Butte

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
I thought the breakfast was included, it wasn’t. The desk had no staff in the evening when I tried to call down. For the price I won’t stay there again. It was clean and safe. The staff wasn’t particularly friendly.
Bodde här 2 nätter i januari 2024
Svar från Juan 12 jan. 2024
Thank You for taking the time to write a review. We appreciate and value your feedback.I sincerely apologize for the issues that you had while staying with us. We pride ourselves on our great service. I will definitely speak with the front desk team

10/10 Fantastiskt

Roberto

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spacious, clean, great!
My wife was traveling back home and stayed along with my sister in law and her family. They loved it how big the rooms are and how big and clean everything was. Very different to an Holiday Inn Express which is what we usually book. Very recommended.
Bodde här 1 natt i januari 2024
Svar från Juan 12 jan. 2024
Thank you for taking the time to write a review. We appreciate and value your feedback. We hope you stay with us again when in the area.

10/10 Fantastiskt

lynette

Bodde här 1 natt i januari 2024
Svar från Juan 12 jan. 2024
Thank You for the 5 out of 5 rating.We appreciate and value your feedback

2/10 Väldigt dåligt

SUE

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No wake up call heat did not work
Bodde här 1 natt i januari 2024
Svar från Juan 12 jan. 2024
Thank You for taking the time to leave a review.I sincerely apologize for the issues that you had with no wake up and also the heater not working. I truly am sorry and will make sure and speak with the appropriate departments

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice!
Very nice and comfortable rooms. Check in & check out was very easy. The only draw back was that the elevator was down for a couple days, but we were only on the 2nd floor. Road noise is to be expected on he road side.
Bodde här 4 nätter i januari 2024
Svar från Juan 12 jan. 2024
Thank You for taking the time to write a review, We appreciate and value your feedback.I sincerely apologize for the issues with the elevators and passed on the information to our maintenance department.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Furniture was dated. Musty smell.
Bodde här 5 nätter i december 2023
Svar från Juan 12 jan. 2024
Thank You for taking the time to write this review. We appreciate and value your feedback

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service och bekvämligheter
Elevators not available for early morning checkout. Thank you for the shuttle to airport great service!
Bodde här 1 natt i januari 2024
Svar från Juan 12 jan. 2024
Thank You for taking the time to write a review. I sincerely apologize for the issues with the elevators, it appears that the unexpected rain wet the sensers causing them to malfunction. Thank You again for staying with us

10/10 Fantastiskt

Henry

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I really enjoyed my stay, the rooms were very clean and quiet.
Bodde här 1 natt i januari 2024
Svar från Juan 12 jan. 2024
Thank You for taking the time to write a review. We appreciate and value your feedback.We next time that you are in town you decide to stay with us again.

10/10 Fantastiskt

lynette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Juan 12 jan. 2024
Thank You for the 5 out of 5 rating. We appreciate and value your feedback.