Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 191 av 1000 recensioner" "
10 - Fantastiskt
191
8 - Bra i betyg. 135 av 1000 recensioner" "
8 - Bra
135
6 - Okej i betyg. 122 av 1000 recensioner" "
6 - Okej
122
4 - Dåligt i betyg. 115 av 1000 recensioner" "
4 - Dåligt
115
2 - Väldigt dåligt i betyg. 437 av 1000 recensioner" "
2 - Väldigt dåligt
437
5,4/10
Renlighet
6,0/10
Personal och service
4,8/10
Bekvämligheter
5,0/10
Boendets skick och faciliteter
5,0/10
Hållbarhet
Recensioner
2/10 Väldigt dåligt
Melby
7 jan. 2024
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Dirty bed sheet has cigarette marks . Book non smoking then receive a smoking smelly room. No heater. Never come back again
Melby
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 9 jan. 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
10/10 Fantastiskt
Raul, Phoenix
4 jan. 2024
Gillade: Renlighet och boendets skick och faciliteter
Raul
Bodde här 1 natt i december 2023
Svar från Sophia CSR 9 jan. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
4/10 Dåligt
Keith
4 jan. 2024
Keith
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 9 jan. 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
4/10 Dåligt
Devina
31 dec. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Devina
Bodde här 1 natt i december 2023
Svar från Sophia CSR 9 jan. 2024
Hi Devina,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future
2/10 Väldigt dåligt
Devina
27 dec. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Devina
Bodde här 1 natt i december 2023
Svar från Sophia CSR 30 dec. 2023
Dear Guest,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
6/10 Okej
Alexander, Los Angeles
24 dec. 2023
Gillade: Personal och service
Alexander
Bodde här 1 natt i december 2023
Svar från Sophia CSR 28 dec. 2023
Hi Alexander,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!
2/10 Väldigt dåligt
Panyu
19 dec. 2023
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Smell of smokes everywhere in a “non smoking” room. Cigarette holes on the sheet.
Panyu
Bodde här 1 natt i december 2023
Svar från Sophia CSR 21 dec. 2023
Dear Guest,I'm incredibly sorry to hear about the discomfort and inconvenience caused by the smoke odor and the condition of the sheets in your designated non-smoking room. This is unacceptable and doesn't align with our standards. We deeply apologize for this oversight and the inconvenience it caused. Rest assured, we'll investigate this matter thoroughly and take immediate steps to ensure that our rooms are smoke-free and well-maintained. Your feedback is invaluable, and we're committed to rectifying this issue to ensure a more pleasant experience for our guests in the future.
2/10 Väldigt dåligt
Rene
Reste med sin partner
18 dec. 2023
Gillade inte: Boendets skick och faciliteter
Estaba muy sucia la habitación , tenía cabellos, las camas estaban sucias, olía muy mal.
Rene
Bodde här 1 natt i december 2023
Svar från Sophia CSR 21 dec. 2023
Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay. This doesn't meet our standards, and we sincerely apologize for the cleanliness issues you encountered in your room. We take your feedback seriously and will address these concerns immediately with our housekeeping team to ensure such lapses do not happen again. Please allow us the opportunity to make this right for you. We'd appreciate another chance to provide you with the exceptional and comfortable stay you deserve.
2/10 Väldigt dåligt
Thomas
Reste med familjen
17 dec. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not safe
Comically awful. Police activity at property
Visibly stained and tattered linens
First time I’ve ever walked out because of conditions
Thomas
Bodde här 1 natt i december 2023
Svar från Sophia CSR 18 dec. 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.
4/10 Dåligt
Verifierad resenär
17 dec. 2023
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
better than the gutter, i suppose
stained/burned bedding. a dead beetle on the wall next to the sink. the room smelled bad. stained walls and broken flooring.
Verifierad resenär
Bodde här 1 natt i december 2023
Svar från Sophia CSR 18 dec. 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
8/10 Bra
LOUIS
15 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
LOUIS
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 16 dec. 2023
Dear Guest,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.
10/10 Fantastiskt
Timothy
14 dec. 2023
Timothy
Bodde här 1 natt i december 2023
Svar från Sophia CSR 16 dec. 2023
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
2/10 Väldigt dåligt
Brandon
14 dec. 2023
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very dirty, unsafe lots of yelling, smelly room, stained pillow, do yourself a favor and dont stay in the area
Brandon
Bodde här 1 natt i december 2023
Svar från Sophia CSR 15 dec. 2023
Dear Guest,I'm truly sorry to hear about your unpleasant experience at our property. Your comfort and safety are of utmost importance, and it's disheartening to learn that we fell short of expectations. Your feedback regarding cleanliness, safety concerns, and room condition is concerning, and we take this seriously. Rest assured, we will address these issues immediately to ensure a better experience for our guests in the future. We sincerely apologize for the inconvenience, and we appreciate your feedback.
2/10 Väldigt dåligt
Emily
12 dec. 2023
Emily
Bodde här 1 natt i december 2023
Svar från Sophia CSR 15 dec. 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
2/10 Väldigt dåligt
Abdul
11 dec. 2023
Abdul
Bodde här 1 natt i december 2023
Svar från Sophia CSR 15 dec. 2023
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
8/10 Bra
Victor
Affärsresenär
11 dec. 2023
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was the best things here other then that the cleanliness was below average and the noise was the worst I constantly heard the person up stairs with every move they made and it was hard to sleep or get peace! Overall I would say it’s a two or one out of 5 but the staff and service boast it’s up a start or two
Victor
Bodde här 2 nätter i december 2023
Svar från Sophia CSR 15 dec. 2023
Dear Guest,It's disheartening to learn that your stay fell short of expectations due to cleanliness issues and disruptive noise levels. We sincerely apologize for these inconveniences; your comfort is our priority. We're grateful for your kind words about our staff and service, and we're committed to addressing the cleanliness and noise concerns to ensure a more pleasant experience for our guests. Your feedback is invaluable, and we hope to have another chance to provide you with a more enjoyable stay in the future.
6/10 Okej
U
10 dec. 2023
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I liked the room size, the air conditioner didn't work well and the upstairs neighbors were so loud. It was also a sketchy area.
U
Bodde här 1 natt i december 2023
Svar från Sophia CSR 11 dec. 2023
Dear Guest,It's great to hear that you appreciated the room size, but I'm sorry to learn about the issues you faced with the air conditioner and noise from the upstairs neighbors. That's definitely not the experience we aim for. Additionally, I understand concerns about the area's atmosphere. Your feedback is crucial for us to address these issues promptly and ensure a more comfortable stay for you and our future guests.
8/10 Bra
Yasmani
7 dec. 2023
Yasmani
Bodde här 1 natt i december 2023
Svar från Sophia CSR 28 dec. 2023
Hi Yasmani,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
2/10 Väldigt dåligt
Melody
5 dec. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Melody
Bodde här 2 nätter i december 2023
Svar från Sophia CSR 6 dec. 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
8/10 Bra
Verifierad resenär
3 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ok place to stay for a night
Verifierad resenär
Bodde här 1 natt i november 2023
Svar från Sophia CSR 6 dec. 2023
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.
10/10 Fantastiskt
Heather
3 dec. 2023
Gillade: Personal och service
Nice staff but room was not clean
Heather
Bodde här 1 natt i november 2023
Svar från Sophia CSR 6 dec. 2023
Dear Guest,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4/10 Dåligt
vijay
28 nov. 2023
vijay
Bodde här 1 natt i november 2023
Svar från Sophia CSR 21 dec. 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
6/10 Okej
Devina
Reste med sin partner
25 nov. 2023
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Attitude from security. Rudeness, disrespectful for nothing.
Devina
Bodde här 1 natt i november 2023
Svar från Sophia CSR 29 nov. 2023
Dear Guest,I'm truly sorry to hear about the unpleasant experience with our security personnel. That's not the level of service or respect we aim to provide. Your feedback is crucial, and we'll address this immediately to ensure a more positive interaction in the future. If there are specific details you're comfortable sharing, it would greatly assist us in rectifying this issue.
10/10 Fantastiskt
Wicker
Reste med familjen
22 nov. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wicker
Bodde här 1 natt i november 2023
Svar från Sophia CSR 23 nov. 2023
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
4/10 Dåligt
Kimberly
Reste med familj och småbarn, Affärsresenär
21 nov. 2023
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was much smaller than we expected and we found roaches in the morning time. One night stay at best but I don't see myself going back.
Kimberly
Bodde här 1 natt i november 2023
Svar från Sophia CSR 23 nov. 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
2/10 Väldigt dåligt
Alicia
Reste i grupp, Affärsresenär
17 nov. 2023
Gillade inte: Bekvämligheter
BED BUGS
Alicia
Bodde här 1 natt i november 2023
Svar från Sophia CSR 18 nov. 2023
Dear Guest,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bug-related issues. We have shared your feedback with the concerned staff to take care of all the issues you shared. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.
8/10 Bra
axl
14 nov. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
axl
Bodde här 1 natt i november 2023
Svar från Sophia CSR 16 nov. 2023
Dear Guest,Thank you for choosing to stay with us. We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.
2/10 Väldigt dåligt
Shakia
Reste med familjen
14 nov. 2023
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
The roaches where out of control to many drug addicts walking around the room had a funny smell
Shakia
Bodde här 1 natt i november 2023
Svar från Sophia CSR 16 nov. 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
2/10 Väldigt dåligt
Rodolfo
Reste i grupp
12 nov. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avoid Red Roof Inn at all cost Baby roaches!
Very very very dirty and I couldn't change the room because there was none. There were roaches and the cleaning ladies dod not clean the room, and the condition was horrible. I felt unsafe there was smell of marijuana all over the motel and it appears to be used as a temporary housing for homeless people. Avoid this place at all cost!
Rodolfo
Bodde här 2 nätter i november 2023
Svar från Sophia CSR 13 nov. 2023
Dear Guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms is utmost important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
2/10 Väldigt dåligt
Angela
Reste med sin partner
10 nov. 2023
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The bed sheet were dirty, roaches and room smelled a lot cigarette.
Angela
Bodde här 1 natt i november 2023
Svar från Sophia CSR 11 nov. 2023
Dear Guest,Thank you for your review and feedback about the service received from our team. We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
2/10 Väldigt dåligt
Sol
29 okt. 2023
Gillade inte: Boendets skick och faciliteter
Sol
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 30 okt. 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
8/10 Bra
Jorge
29 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Jorge
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 30 okt. 2023
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.
8/10 Bra
EFRAIN
27 okt. 2023
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not bad
Surprisingly good place to stay
EFRAIN
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 28 okt. 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
10/10 Fantastiskt
Valita
Reste med sin partner
22 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay thank you
Valita
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 2 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback! We're glad to hear that you recognized the efforts of our team in providing you with a positive experience. Wishing you many more enjoyable stays with us in the future!
10/10 Fantastiskt
James
19 okt. 2023
James
Bodde här 1 natt i oktober 2023
Svar från Oshane RediResponse Specialist 21 okt. 2023
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX - MIDTOWN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist
10/10 Fantastiskt
Robert, Phoenix
17 okt. 2023
Robert
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 8 nov. 2023
Dear Guest,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
6/10 Okej
VENKATA SAI
16 okt. 2023
VENKATA SAI
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 18 okt. 2023
Hi Venkata,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!
10/10 Fantastiskt
Bernie
14 okt. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bernie
Bodde här 2 nätter i oktober 2023
Svar från Sophia CSR 17 okt. 2023
Dear Guest,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
10/10 Fantastiskt
Yesenia
13 okt. 2023
Yesenia
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 2 nov. 2023
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
2/10 Väldigt dåligt
Matthew
Reste med familjen
10 okt. 2023
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
this place was terrible from the sort. The frontdesk area wasn't sweep and was just plan dirty. The employees that work there were good. The room it self was supposed to be smlode free but smelled like a astray. It probably doesn't help that people are smoking outside by the ac. The room, bed and bathroom were dirty. The sheets and towels looked like they were never washed. The phone didnt work at all so i had to walk down everytime there was something I found wrong with the room. I can't believe a company like red roof would like one its properties look like this.
Matthew
Bodde här 2 nätter i september 2023
Svar från Sophia CSR 11 okt. 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
10/10 Fantastiskt
Heather
Reste med sin partner
9 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was terrific. The room was clean and stocked. It is always a great stay when I stay at this hotel.
Heather
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 28 okt. 2023
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.
2/10 Väldigt dåligt
Timothy
Affärsresenär
8 okt. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
HELLHOLE
DO NOT STEP FOOT IN THIS HELLHOLE!
Timothy
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 11 okt. 2023
Dear Guest,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
10/10 Fantastiskt
Patricia
Reste med sin partner
7 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the hotel itself its just the people that surrond the corners of the streets make the property look bad
Patricia
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 11 okt. 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
8/10 Bra
Verifierad resenär
2 okt. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wifi issues. Great to sleep with data 👍
Verifierad resenär
Bodde här 1 natt i oktober 2023
Svar från Sophia CSR 4 okt. 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Fantastiskt
Crisanto
Reste med familjen
2 okt. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Crisanto
Bodde här 1 natt i september 2023
Svar från Oshane RediResponse Specialist 3 okt. 2023
Hello Crisanto, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX - MIDTOWN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
10/10 Fantastiskt
Marvin
30 sep. 2023
Marvin
Bodde här 1 natt i september 2023
Svar från Sophia CSR 23 okt. 2023
Dear Guest,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
2/10 Väldigt dåligt
Billie
27 sep. 2023
Billie
Bodde här 4 nätter i september 2023
Svar från Sophia CSR 18 okt. 2023
Hi Billie,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
2/10 Väldigt dåligt
Billie
Affärsresenär, Reste med husdjur
27 sep. 2023
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very bad area. Roachs, very very unsafe. Didnt know if the Security gates was to keep the bad people in or the bad people out. Wouldn't even leave my room at night.
Billie
Bodde här 1 natt i september 2023
Svar från Sophia CSR 28 sep. 2023
Hi Billie,Thank you for sharing your feedback about your stay with us! We sincerely regret your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
10/10 Fantastiskt
Patricia
Reste med sin partner
23 sep. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's not the best neighborhood but the hotel itself manages to keep the property clean and quiet I always enjoy my stay and it's close to shopping and the freeway
Patricia
Bodde här 1 natt i september 2023
Svar från Sophia CSR 23 sep. 2023
Hi Patricia,Thank you for your review! We're glad to hear that you found our location to be convenient. We strive to provide our guests with a prime location that offers easy access to local attractions, dining options, and transportation. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.
2/10 Väldigt dåligt
jacquelyn
19 sep. 2023
jacquelyn
Bodde här 1 natt i september 2023
Svar från Sophia CSR 11 okt. 2023
Dear Guest,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.