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Recensioner av Staybridge Suites Phoenix - Biltmore Area, an IHG Hotel

3 out of 5
Staybridge Suites Phoenix - Biltmore Area, an IHG Hotel
2940 N GREENFIELD RD, Phoenix, AZ

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 282 av 433 recensioner" "
8 - Bra i betyg. 91 av 433 recensioner" "
6 - Okej i betyg. 32 av 433 recensioner" "
4 - Dåligt i betyg. 11 av 433 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 433 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Carl

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome staff and a surprisingly nice and well maintained property for the area. While I didn’t feel unsafe the area around the hotel is definitely sketch.
Bodde här 9 nätter i februari 2024
Svar från NC 29 apr. 2024
Thank you for choosing Staybridge Suites! We can't wait to serve you again!

10/10 Fantastiskt

Sade, San Diego

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från NC 29 apr. 2024
Thank you for staying with us!

8/10 Bra

Shirley

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I can say I did not like is we had two rooms and they put us on different floors when I asked and called ahead to not have that happen breakfast was great. pool nice rooms nice
Bodde här 2 nätter i april 2024
Svar från NC 29 apr. 2024
Thank you for staying with us. I apologize we were unable to get both of your rooms next to each other. High occupancy and availability limit our abilities to accommodate each guest request. Just know we do try our best. I hope you come back and see us again soon.

8/10 Bra

Alicia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I wanted to be near the Biltmore/Camelback area, so the location was good. The staff was very helpful.
Bodde här 2 nätter i april 2024
Svar från NC 25 apr. 2024
Thank you for staying with us!

8/10 Bra

Maria, San Francisco

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel!! Great staff. Great amenities!!
Bodde här 8 nätter i april 2024
Svar från NC 22 apr. 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Fantastiskt

Steven

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When we arrived, a fellow customer told us their breakfasts were the best. We agreed and passed that compliment on to other guests. We stayed for two weeks and were surprised when they explained that three nights a week they offered a "small plate" social for guests. Woo-hoo! We were very happy with the facility and staff. We would stay here again.
Bodde här 12 nätter i mars 2024
Svar från NC 22 apr. 2024
Thank you for staying with us!

8/10 Bra

Erica

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The bed sheets were really soft and nice. Also the breakfast was pretty good with lots of choices.
Bodde här 3 nätter i april 2024
Svar från NC 9 apr. 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for taking the time to leave us a comment about your recent stay. I'm so happy to hear you had a great stay and enjoyed our breakfast, it's my favorite! We can't wait to see you again!

10/10 Fantastiskt

Mr.

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location convenient to the airport and freeway. Staff was great in all areas. Some maintenance issues with the room. Noisy on the freeway side of the hotel
Bodde här 8 nätter i mars 2024
Svar från NC 8 apr. 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Fantastiskt

heather, San Diego

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Whole experience with the hotel was great from staff to clean rooms to delicious breakfast options.
Bodde här 2 nätter i april 2024
Svar från NC 8 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very helpful and friendly. They were very accommodating. Beds were very comfortable. The breakfast was well done and they continued to refill.
Bodde här 7 nätter i mars 2024
Svar från NC 8 apr. 2024
Thank you for choosing Staybridge Suites, we can't wait to serve you again!

8/10 Bra

andy

Bodde här 7 nätter i mars 2024
Svar från NC 26 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Holman

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly and accommodating. We got a suite right at the end of the one of the hallways so it was very quiet. Suite was well-appointed and had everything we needed. Breakfast was good and kids enjoyed the pool. The immediate neighbourhood wasn't the liveliest, but Phoenix is a car city and the hotel was close to downtown, the airport, and with easy driving distance to other parts of the city.
Bodde här 7 nätter i mars 2024
Svar från NC 3 apr. 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for taking the time to leave us a review about your experience. We can't wait to serve you again!

10/10 Fantastiskt

Theresa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast and social gathering
Bodde här 7 nätter i mars 2024
Svar från NC 1 apr. 2024
Thank you for staying with us!

6/10 Okej

Philippa

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean and nice. Front desk very friendly. Breakfast was good. Only issue we had was we book room for 3 people and there was no extra blanket or pillows for some to sleep on pull out.
Bodde här 1 natt i mars 2024
Svar från NC 1 apr. 2024
Hi there, I'm so happy to hear you enjoyed our property. We loved hosting you! Please keep in mind all extra linens are handed out at the front desk by request. We hope you had a wonderful stay and can't wait to serve you again.

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 1 natt i mars 2024
Svar från NC 25 mars 2024
I'm so glad you enjoyed your stay! Thank you for choosing Staybridge Suites Phoenix-Biltmore!

10/10 Fantastiskt

Fred F

Reste med sin partner
Gillade: Bekvämligheter
Nice staff clean hotel and rooms. Breakfast was very good.
Bodde här 7 nätter i mars 2024
Svar från NC 25 mars 2024
YAY! So happy you enjoyed your stay, breakfast is the best! Come see us again soon!

10/10 Fantastiskt

Edell

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The guest relations staff were fantastic! Property, room and amenities were more than expected.
Bodde här 9 nätter i mars 2024
Svar från NC 22 mars 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore! I'm so happy to hear our staff took good care of you! Come back and see us again soon!

10/10 Fantastiskt

Luc

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024
Svar från NC 22 mars 2024
Thank you for staying with us and choosing Staybridge Suites Phoenix-Biltmore!

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 10 nätter i februari 2024
Svar från NC 22 mars 2024
Thank you!

10/10 Fantastiskt

Peggy K

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great breakfast, 2 bedroom was so perfect for our family!! Staff were very helpful!
Bodde här 7 nätter i mars 2024
Svar från NC 18 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Terri

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från NC 18 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Scott

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staybridge provides comfort in a centralized location. It’s shoe-horned into a wedge-like piece of land sandwiched by the freeway, a set of apartments, and several stores, but the property is clean and very well maintained. The breakfast is varied with busy, attentive staff, and the area is spacious and well laid-out. We plan on returning there.
Bodde här 9 nätter i februari 2024
Svar från NC 13 mars 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for taking the time to leave us a comment bout your recent stay. I'm so happy to hear you found our property convenient and comfortable. We hope you come back and see us soon :-)

10/10 Fantastiskt

Larry, New London

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff went beyond and above to make sure our stay was excellent. The Breakfast and Social hour was very well supplied with great foot/drinks.
Bodde här 7 nätter i mars 2024
Svar från NC 13 mars 2024
Thank you for staying with us! I'm so glad to hear you had an amazing stay and enjoyed our breakfast, it's my favorite too! :-)

10/10 Fantastiskt

Kelly

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff very friendly and helpful Breakfast was always good Locked the front door after 8 PM Rafael was awesome!
Bodde här 7 nätter i februari 2024
Svar från NC 11 mars 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for leaving us a review. I'm so happy to hear you had a good experience and Raphael was able to take care of you, he's great! Come back and see us again soon!

10/10 Fantastiskt

Sharlona

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its nice
Bodde här 1 natt i mars 2024
Svar från NC 11 mars 2024
Thank you for staying with us! Come back and see us again soon!

10/10 Fantastiskt

Russell

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff. Loved the fire pit near the swimming pool.
Bodde här 10 nätter i februari 2024
Svar från NC 11 mars 2024
Thank you so much for choosing Staybridge Suites Phoenix Biltmore!

10/10 Fantastiskt

julie

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Property located in an inconvenient area
Bodde här 7 nätter i februari 2024
Svar från NC 8 mars 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore. We appreciate you taking the time to leave us a comment. We hope you come back and see us again soon!

10/10 Fantastiskt

Roger

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very good experience. The staff were are great and very helpful. The facility was very clean and well stock at all times. Couldn't ask for a better place to stay
Bodde här 8 nätter i januari 2024
Svar från Bridget 8 feb. 2024
We are glad you enjoyed your stay. Thank you for providing us feedback. We hope to see you again in the near future!

10/10 Fantastiskt

Collin

Bodde här 3 nätter i januari 2024
Svar från Bridget 8 feb. 2024
Thank you for staying with us, hope to see you again!

8/10 Bra

CARLOS

Bodde här 2 nätter i januari 2024
Svar från NC 23 jan. 2024
Thank you for choosing Staybridge Suites Phoenix-Biltmore!

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Unfortunate Christmas night incident
The property itself is nice. But we had an unfortunate incident during my family's stay on Christmas night. At around 1:30 a.m., two men came into our room unannounced while we were sleeping. They were likely surprised to see other people there and left. A little while later, we heard loud banging on the door and a shouted request to open the door. Two men from hotel staff were there, and one demanded to know who we were and said we weren't supposed to be in that room. His tone was aggressive and unfriendly. It was the same man who had checked us in that night (how else would we be in the room?) This went on for a few minutes until I showed him our reservation and he finally recognized us and apologized. He said he would comp us for the inconvenience. When we checked out the next day, no mention was made of the incident so I asked. I was told an assistant manager would call me. He did not. A day or two later I called back and spoke to the assistant manager. He said they don't "comp" rooms but could offer points. He didn't apologize until prompted, said he would investigate and get back to me. He has not called back. Needless to say, it was scary and disturbing to have strangers walk into your room at that hour while you are sleeping, then be accused of something you didn't do, then get the run around from management about any kind of compensation (and a less than adequate apology). Whatever the mix-up was, this standard of customer service is unacceptable.
Bodde här 1 natt i december 2023
Svar från NC 2 jan. 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore and for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I would love to talk more about this incident if you would please contact me via email at nclark@peghospitalitygroup.comI hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and I look forward to speaking with you.

10/10 Fantastiskt

Ho-Kwang

Bodde här 1 natt i december 2023
Svar från NC 2 jan. 2024
Thank you for choosing Staybridge Suites!

10/10 Fantastiskt

KATHLEEN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the hospital.
Bodde här 1 natt i december 2023
Svar från nc 2 jan. 2024
We can't wait to serve you again!

10/10 Fantastiskt

Henk

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från nc 2 jan. 2024
Thank you for choosing Staybridge Suites!

10/10 Fantastiskt

norma

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från NC 28 dec. 2023
We can't wait to serve you again!

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean and spacious rooms. Very nice staff. Good quality breakfast with many options. Pool and hot tub were a bonus after a day of exercise.
Bodde här 3 nätter i december 2023
Svar från NC 28 dec. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore, we can't wait to serve you again!

8/10 Bra

gabriel

Bodde här 1 natt i december 2023
Svar från NC 9 jan. 2024
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från NC 5 dec. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore, we can't wait to serve you again!

6/10 Okej

Diana

Reste med familjen
Gillade: Personal och service
The breakfast was terrible!
Bodde här 4 nätter i oktober 2023
Svar från NC 28 nov. 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Fantastiskt

David

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly and clean. Convenient for driving to various places in Phoenix, but nothing really in walking distance.
Bodde här 2 nätter i november 2023
Svar från NC 28 nov. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från NC 27 nov. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

8/10 Bra

Lizza

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från NC 13 nov. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från NC 10 nov. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

2/10 Väldigt dåligt

Min Chung

Bodde här 4 nätter i oktober 2023
Svar från NC 29 nov. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

8/10 Bra

Rene

Reste med familjen
Gillade: Personal och service
Common areas nice and clean.
Bodde här 2 nätter i oktober 2023
Svar från NC 8 nov. 2023
Thank you for choosing Staybridge Suites, we can't wait to serve you again!

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel and rooms were very spacious and comfortable! It was also close to the airport and was in a convenient and safe location. Would stay again!
Bodde här 1 natt i oktober 2023
Svar från NC 26 okt. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore. We hope to see you again soon!

10/10 Fantastiskt

Debra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från NC 25 okt. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!

10/10 Fantastiskt

PJ

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s right by the highway, but that’s a positive also as you can get on and off fast.
Bodde här 4 nätter i oktober 2023
Svar från NC 23 okt. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore, we can't wait to serve you again!

10/10 Fantastiskt

Cynthia

Reste med familjen, Reste med husdjur
Easy access on and off freeway. Also very easy to pick up someone from the airport.
Bodde här 1 natt i oktober 2023
Svar från NC 23 okt. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore, come back and see us again soon!

10/10 Fantastiskt

LAJOS

Bodde här 8 nätter i oktober 2023
Svar från NC 23 okt. 2023
Thank you for choosing Staybridge Suites Phoenix Biltmore!