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Recensioner av Crowne Plaza Phu Quoc Starbay, an IHG Hotel

5 out of 5
Crowne Plaza Phu Quoc Starbay, an IHG Hotel
KHU DU LICH BAI DAI, GANH DAU COMMUNE, Phu Quoc

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 52 av 78 recensioner" "
8 - Bra i betyg. 13 av 78 recensioner" "
6 - Okej i betyg. 10 av 78 recensioner" "
4 - Dåligt i betyg. 1 av 78 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 78 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love the room and also the pool side.
Bodde här 2 nätter i april 2024
Svar från TRAM NGUYEN 4 apr. 2024
Dear M. Lisa,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Fantastiskt

Dongheon

Bodde här 3 nätter i mars 2024
Svar från Nhan Chau - Duty Manager 6 apr. 2024
Dear Dongheon,Our most sincere gratitude for your invaluable trust in our hotel. It is our greatest honor to welcome you back to our property and to hear about your pleasant staying experience with us. Your recognition of our brand quality is the most significant cause that drives us to strive for perfection in serving our guests. Should there be any chance for your next trip to Phu Quoc, our team is earnestly looking forward to welcoming you again.Yours Sincerely,

6/10 Okej

masahiko

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service
館内に売店が小さいのが一つあるだけで、周りにもないので、夜チェックインしたら、飲み物も買えるところがないので、行く時は注意した方がいいです。 館内バーも22:00にしまってしまいました。
Bodde här 2 nätter i februari 2024
Svar från TRAM NGUYEN 1 mars 2024
Dear Masahiko,Thank you for taking the time to tell us about your experience at Crowne Plaza Phu Quoc Starbay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Tram Nguyen (Ms)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Fantastiskt

marc

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thank you
Bodde här 4 nätter i januari 2024
Svar från Nhan Chau - Duty Manager 25 jan. 2024
Xin Chào Marc,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 Fantastiskt

Le

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Nhan Chau - Duty Manager 19 jan. 2024
Xin Chào Le,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 Fantastiskt

sachie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från N 9 jan. 2024
Xin Chao Sachie,Just wanted to thank you for your recent stay here at Crowne Plaza Phu Quoc Starbay. So glad you were able to experience our warm IHG hospitality and we look forward to seeing you soon.

10/10 Fantastiskt

Dohyung

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Nhan Chau - Duty Manager 9 jan. 2024
Xin Chao Dohyung,Just wanted to thank you for your recent stay here at Crowne Plaza Phu Quoc Starbay. So glad you were able to experience our warm IHG hospitality and we look forward to seeing you soon.

8/10 Bra

Pelle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Breakfast
Great hotel on a great island, we was a family of four and didn’t spend much time at the hotel since we wanted to discover as much of the the local culture as possible. The hotel breakfast and the beach was really good. Great room service and friendly staff all around.
Bodde här 10 nätter i december 2023
Svar från Nhan Chau - Duty Manager 27 dec. 2023
Xin Chào Pelle,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good place
Good place to stay with family. Close to the beach.
Bodde här 2 nätter i december 2023
Svar från Vy Nguyen- Duty Manager 27 dec. 2023
Xin Chao Anonymous,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

6/10 Okej

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
美中不足
酒店環境及房間都很美, 但房間令我嚴重鼻敏感以及皮膚痕癢, 清潔方面需要加強 一打開露台的門就會關冷氣的想法很好, 但建議設置長一些的緩衝時間, 有時只是要出去掛個衣服, 冷氣就一關一開, 更浪費電
Bodde här 4 nätter i december 2023
Svar från Vy Nguyen- Duty Manager 27 dec. 2023
Xin chao 美中不足,Thank you for taking the time to share your feedback regarding your recent stay with us and bringing this issue to our attention.First and foremost, we would like to apologize for any inconvenience we may have caused you. Although we never want to learn that a guest has had a bad experience; comments such as yours allow us to take an honest look at our operations and make necessary improvements.We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Please feel free to contact us at ________ so I can provide additional assistance.Sincerely,

10/10 Fantastiskt

seonyeon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Nhan Chau - Duty Manager 27 dec. 2023
Xin Chào Seonyeon,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great hotel - but not 5 star quality
Wonderful hotel with amazing views. However the overall service is lacking that of an actually 5 star hotel. On our first night we went to have some dinner at 8:10 in the beach club as the sign said dinner was until 9:30 , we were then told food stopped at 8pm. We then went to the other restaurant- both have the exact same food menu with no variety between them. All ordering is done via QR code on the table - a lot of information is missing in terms of details on it. There are 2 drinks packages you can buy when you scan the QR code but it doesn’t provide any info to what is actually included. On our second night we had dinner at the beach club. My food came down 15 minutes before my parters & our drinks didn’t come until half way through the meal. The waiter also spilled water all over our table when pouring our glasses and didn’t bother to clean it up. The hotel has a shop onsite which the price is reasonable, however I don’t feel a mandatory service charge being added in the shop when buying water & snacks is needed ? €7 for 750ml of water when sitting out by the pool is also a complete rip off. The room was great but due to the poor service I don’t think I would return.
Bodde här 2 nätter i december 2023
Svar från Nhan Chau - Duty Manager 9 jan. 2024
Xin Chao Valued Guest,I appreciate your review of your recent stay at Crowne Plaza Phu Quoc Starbay. I understand that you were unhappy with some of the charges. I apologize if the charges were not clear when you booked the room. We strive to personalize each guest's experience and keep costs affordable in doing so. Thank you for your review.

8/10 Bra

Vanna

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
พื้นที่ใหญ่มาก อาหารเช้าดี แต่ไม่ไหนต้องเรียกรถ ไกลเมือง
Bodde här 5 nätter i oktober 2023
Svar från Nhan Chau - Duty Manager 16 dec. 2023
Xin Chào Vanna,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

6/10 Okej

JOUNGEUN

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Nhan Chau - Duty Manager 15 dec. 2023
Xin Chao Joungeun,Greetings from Crowne Plaza Phu Quoc Starbay!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologize that we missed the mark.We have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.Best regards,

10/10 Fantastiskt

Mavis

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really good
Bodde här 3 nätter i december 2023
Svar från Nhan Chau - Duty Manager 15 dec. 2023
Xin Chào Mavis,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

8/10 Bra

Ping Hsun

Bodde här 2 nätter i november 2023
Svar från Vy Nguyen- Duty Manager 18 dec. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

10/10 Fantastiskt

MOONJOO

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
깨끗하고 조용한 분위기와 직원들이 친절해서 인상깊은 숙소였습니다. 좀 외진 곳에 있는것이 단점이나 편히 쉬는 분위기를 선호하는 분이라면 추천하고 싶어요
Bodde här 2 nätter i november 2023
Svar från Nhan Chau - Duty Manager 15 dec. 2023
친애하는 소중한 고객,저희 리조트에 대한 칭찬의 말씀 또한 진심으로 감사드립니다.우리는 당신이 우리와 함께 멋진 휴가를 보낸 것을 매우 기쁘게 생각합니다.모든 직원이 귀하에게 훌륭한 경험을 제공하게 된 것을 영광으로 생각합니다. 귀하의 피드백에 감사드립니다. Crowne Plaza Phu Quoc Starbay에서 당신과 당신의 사랑하는 사람을 다시 환영하기를 바랍니다.감사 드립니다

10/10 Fantastiskt

Alireza

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Vy Nguyen- Duty Manager 13 nov. 2023
Xin Chao Alizera,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

10/10 Fantastiskt

Soonwon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
좋은 시설에 좋은뷰, 깨끗해요
청결하고, 조식도 맛있어요 기념일이라고 방배정도 신경써주시고.. 단점이라면 호텔이 쬐금 외곽이라 걸어서 근처구경하긴 좀 애매합니다만, 북부 지역 여행시는 그랩타고 다니면 불편한건없어요
Bodde här 2 nätter i november 2023
Svar från Nhan Chau - Duty Manager 11 nov. 2023
Xin Chào Soonwon,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great service and the hotel
Bodde här 2 nätter i oktober 2023
Svar från Vy Nguyen- Duty Manager 31 okt. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

8/10 Bra

mike

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2023
Svar från TRAM NGUYEN 5 sep. 2023
Dear Mike,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Fantastiskt

mie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
clean, safe, good service
Bodde här 2 nätter i augusti 2023
Svar från TRAM NGUYEN 5 sep. 2023
Dear Mie,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Fantastiskt

Francis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing experience from the start
Simply amazing real 5 star service. Wonder rooms and ambience throughout the hotel. Breakfast was also super special and everything just so fresh.
Bodde här 4 nätter i juli 2023
Svar från TRAM NGUYEN 20 juli 2023
Dear Francis,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Fantastiskt

SI YONG

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All staffs are really kind and all brand new facilities.
Bodde här 3 nätter i juli 2023
Svar från TRAM NGUYEN 20 juli 2023
Dear Si Young,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Fantastiskt

elei

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location is great to Vinwonders, Safari, Grand world. Clean, comfortable, good staff, good beach and swimming pool.
Bodde här 4 nätter i juli 2023
Svar från TRAM NGUYEN 10 juli 2023
Dear Elei,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 Fantastiskt

Yein

Bodde här 4 nätter i juni 2023
Svar från TRAM NGUYEN 1 juli 2023
Dear Yein,Thank you so much for your feedback of Crowne Plaza Phu Quoc Starbay. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Resort

10/10 Fantastiskt

Thanh

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall was good. Excellent staffs. Beautiful ocean view and pool. However, the food was way over price and not even good.
Bodde här 3 nätter i juni 2023
Svar från TRAM NGUYEN 22 juni 2023
Dear Thanh,Thank you so much for your review of our resort.We will share your feedback with our team to improve quality of food. We hope you choose to stay with us again, so we can show you our true level of service. Hope to welcome you at Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

8/10 Bra

Amit

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good option if you like peace!
The hotel is sat on really nice grounds, right on a really nice, clean beach, the pool is fantastic. We stayed in the two-bed villa which was incredible and really spacious with two private pools, right on the beach. The staff were generally friendly and the chef had created a special vegetarian menu for us, which was really appreciated. The hotel only had one restaurant operational at any given time, this was a shame, given the size of the hotel and no other restaurants within walking distance. They should definitely have three or four restaurants with different themes/cuisines. Service was also quite slow if the food was not pre-booked. We were also charged USD 80/night for a camp bed which was too high. All in all a fantastic hotel, in the north of Phu Quoc (so near Vinwonders) but far from everything else so great for a quiet break with family.
Bodde här 5 nätter i april 2023
Svar från Nhan Chau - Duty Manager 21 maj 2023
Xin Chao Amit,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Fantastiskt

KIM

Bodde här 4 nätter i april 2023
Svar från Vy Nguyen- Duty Manager 5 maj 2023
Xin Chao Mr/Mrs. Kim,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

10/10 Fantastiskt

HWA YEON

Bodde här 3 nätter i januari 2023
Svar från Rita Nguyen- Rooms Division Manager 11 apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Fantastiskt

KI HO

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i april 2023
Svar från Rita Nguyen- Rooms Division Manager 9 apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Fantastiskt

Donghwan

Bodde här 1 natt i mars 2023
Svar från Rita Nguyen- Rooms Division Manager 9 apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Fantastiskt

Pok kwan

Bodde här 2 nätter i april 2023
Svar från Rita Nguyen- Rooms Division Manager 5 apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Fantastiskt

Jui-Sheng

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
有機會的話會想多待上幾天
熱情的員工、飯店營造的氣氛很棒
Bodde här 1 natt i mars 2023
Svar från Rita Nguyen- Rooms Division Manager 5 apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Fantastiskt

Jui-Sheng

Bodde här 1 natt i mars 2023
Svar från Rita Nguyen- Rooms Division Manager 5 apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Fantastiskt

Paul John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you like new hotels, Crowne Plaza Phu Quoc is an excellent choice. All facilities and the beach are very clean. Enjoyed true hospitality from the Staff. Dining options are great and the breakfasts were fantastic. Enjoyed the lapping pool all to myself. Stayed for 3 nights. Nicely designed building and interiors.
Bodde här 2 nätter i mars 2023
Svar från Rita Nguyen- Rooms Division Manager 31 mars 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 Fantastiskt

Chie

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
スタッフがフレンドリー。スタッフに英語が上手く伝わらないこともあるが、他のスタッフのサポートもあり、あまり問題ではなかった。 食事も美味しく、コストパフォーマンスはとても良かった。
Bodde här 2 nätter i mars 2023
Svar från Rita Nguyen- Rooms Division Manager 29 mars 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

8/10 Bra

Hyunji

Reste med familj och småbarn
Gillade: Personal och service
수영장, 게임룸, 직원친절도는 좋으나 공사장 옆 위치(아직 도보로 가능한 편의시설없음), 영어구사능력, 룸서비스(없는 수준), 조식메뉴(좀 부실함)가 쏘쏘임
Bodde här 4 nätter i februari 2023
Svar från Rita Nguyen- Rooms Division Manager 27 mars 2023
친애하는 소중한 고객,저희 리조트에 대한 칭찬의 말씀 또한 진심으로 감사드립니다.우리는 당신이 우리와 함께 멋진 휴가를 보낸 것을 매우 기쁘게 생각합니다.모든 직원이 귀하에게 훌륭한 경험을 제공하게 된 것을 영광으로 생각합니다. 귀하의 피드백에 감사드립니다. Crowne Plaza Phu Quoc Starbay에서 당신과 당신의 사랑하는 사람을 다시 환영하기를 바랍니다.감사 드립니다Crowne Plaza Phu Quoc Starbay

10/10 Fantastiskt

YONGHWAN

Bodde här 7 nätter i februari 2023
Svar från Rita Nguyen- Rooms Division Manager 27 mars 2023
친애하는 소중한 고객,저희 리조트에 대한 칭찬의 말씀 또한 진심으로 감사드립니다.우리는 당신이 우리와 함께 멋진 휴가를 보낸 것을 매우 기쁘게 생각합니다.모든 직원이 귀하에게 훌륭한 경험을 제공하게 된 것을 영광으로 생각합니다. 귀하의 피드백에 감사드립니다. Crowne Plaza Phu Quoc Starbay에서 당신과 당신의 사랑하는 사람을 다시 환영하기를 바랍니다.감사 드립니다Crowne Plaza Phu Quoc Starbay

6/10 Okej

YI WEN

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
住宿整體感覺不太好
因為Hotels.con的錯誤資訊，我們預訂二張雙人床的房間，飯店辦理入住時飯店告知並沒有這樣的房型，讓我們2大2小的住宿並不舒適，而且泳池設備毀損導致有人腳受傷，飯店經理在當下雖然有幫忙帶去醫院治療，但是醫療費用要我們先付，後續說要幫忙申請飯店保險來支付，不過從此沒再聯絡。飯店房務清潔也有問題廁所馬桶並未清潔，最後退房辦理的時間有點久，但是泳池及早餐是很不錯的。整體住宿感覺並不是很好。
Bodde här 4 nätter i februari 2023
Svar från Rita Nguyen- Rooms Division Manager 27 mars 2023
Dear valued guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Rita NguyenRooms Division Manager

10/10 Fantastiskt

DAEJIN

Bodde här 5 nätter i januari 2023

10/10 Fantastiskt

Claus

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Det var et helt igennem perfekt ophold lige fra start til slut. Alt ved dette sted fortjener 5 stjerner. Morgenmadsbuffeten var fantastisk.
Bodde här 4 nätter i januari 2023
Svar från Rita Nguyen 28 mars 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2023

10/10 Fantastiskt

byunghwa

Bodde här 3 nätter i januari 2023

10/10 Fantastiskt

agnes

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful new property with spacious rooms. Bathroom is super fantastic. Food was the best as we tried many places in the 2 weeks spent in Phu Quoc. Beach Front Restaurant has great atmosphere and the staff, specially Ms. LAN was very helpful and kind. Thank you!
Svar från Rita Nguyen 17 jan. 2023
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

6/10 Okej

Se Lim

Bodde här 3 nätter i december 2022
Svar från Rita 17 jan. 2023
Dear valued guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Rita NguyenRooms Division Manager

10/10 Fantastiskt

DUNG ANH

Bodde här 3 nätter i januari 2023

10/10 Fantastiskt

moeko

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
日本語ができるスタッフは居ませんでしたが、翻訳アプリを使って会話でき、みなさま笑顔でサービスもよかったです。部屋も広く、施設も綺麗でした。バイクをホテルで借りられたのも安心でした。
Svar från Rita 17 jan. 2023
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

10/10 Fantastiskt

KOSUKE

Bodde här 3 nätter i december 2022
Svar från Rita 17 jan. 2023
Xin Chao valued guest ,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

8/10 Bra

Tai Thuan

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nouveau hotel mais personnel mal organise a la restauration malgre la gentillesse
Svar från Rita 17 jan. 2023
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager