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Recensioner av Miana Resort Phu Quoc

3 out of 5
Miana Resort Phu Quoc
73/4 Tran Hung Dao, Quarter 7, Duong Dong Town, Phu Quoc, Kien Giang

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 10 av 19 recensioner" "
8 - Bra i betyg. 5 av 19 recensioner" "
6 - Okej i betyg. 2 av 19 recensioner" "
4 - Dåligt i betyg. 1 av 19 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 19 recensioner" "

8,0/10

Renlighet

9,0/10

Personal och service

7,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Joanne

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
In short, my stay at the Miana Resort was a complete disaster. The resort was advertised as '3-stars', but on arrival, I was greeted with sick dogs in the driveway, rubbish in the garden, and a tired, old-looking resort. I'm not even sure this place deserves 1-star. The room itself was grotty. The air conditioner barely worked and only acted as a sad, pathetic fan leaving the room humid and uncomfortable. The bed sheets were torn, the bathroom window was covered in face prints, there were cigarette butts, rubbish and broken tiles in the shower, and the drinking glasses were dirty and covered in toothpaste. And to top it all off, there were faeces on the toilet seat that the staff didn't properly clean. Despite bringing these issues to the attention of the manager, little was done to address them, except 'allowing' us to cancel our booking and leave without a refund. The manager was unwilling to speak to us directly, instead communicating via a junior staff member on the phone from a nearby room on-site. In the end, we moved to a 2-star resort in a different area that was incredibly clean, beautifully landscaped, and had beach access that did not need us to sneak through another resort (yes, this is the advice you receive at Miana). It was a breath of fresh air after my experience at the Miana 'Resort'. If you're looking for a comfortable and enjoyable vacation in Phu Quoc, I suggest looking elsewhere.

8/10 Bra

chi ming

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020

10/10 Fantastiskt

Desmond

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Simply value for money, highly recommeded.
Bodde här 3 nätter i november 2018
Svar från MS.Ngan- guest service agent 2 juni 2019
Hello, Thank you so much for sharing your reviews. We are delighted to learn that you have had a great stay experience with us. It was our pleasure to host you at Miana Resort. Once again, thank you for the great feedback and we would love to welcome you back to Miana someday !

8/10 Bra

Tony

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very friendly and in a very central area not to far from long beach
Bodde här 2 nätter i mars 2019
Svar från Mr,DINH 13 mars 2019
Dear Sir/Madam. Thank you for taking time to share good review on Expedia.com. We are delighted to learn that you have had a great stay experience with us. It was our pleasure to host you at Miana Resort. Once again, thank you for the great feedback and we would love to welcome you back to Miana one day ! Best regards! MS.Ngan- guest service agent.

8/10 Bra

Verifierad resenär

Bodde här 5 nätter i december 2018
Svar från MS.Ngan- guest service agent 9 jan. 2019
Dear Anonymous, Thank you for choosing Miana Resort for your holiday. We are happy you had a great stay here.. Please have happy and safe travels and do come back and visit us again! Thank you,

10/10 Fantastiskt

Keith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very comfortable hotel. Near beach. Decent breakfast. Nice pool.
Bodde här 4 nätter i december 2018
Svar från MS.Ngan- guest service agent 9 jan. 2019
Dear Keith, Thank you for choosing Miana Resort for your holiday. We are happy you had a great stay here. . Please have happy and safe travels and do come back and visit us again! Thank you,

8/10 Bra

JayKay, Kuala Lumpur, Malaysia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Value for money. Had a pleasant stay at the resort.
Bodde här 4 nätter i december 2018
Svar från MS.Ngan- guest service agent 9 jan. 2019
Dear Jaykay, Thank you for choosing Miana Resort for your holiday. We are happy you had a great stay here. . Please have happy and safe travels and do come back and visit us again! Thank you,

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet
Sehr freundliches Personal, sehr einfaches Frühstück
Bodde här 8 nätter i november 2018
Svar från ms.Ngan - guest service agent 30 nov. 2018
Hallo, Vielen Dank für Ihren Aufenthalt und Ihre wundervollen Bewertungen. Wir freuen uns, dass Sie Ihren Urlaub bei uns genossen haben ... ... Gute und sichere Reisen, bitte besuchen Sie uns wieder!

4/10 Dåligt

Kim Tran

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Le personnel est très sympathique et donne de très bonne adresse. Les chambres donnent sur une allée luxuriante et calme. La piscine est très agréable. L'accueil se fait en anglais mais pas en français. L'accès à la plage n'est pas direct, il faut traverser la rue principale. Difficile à repérer, il faut bien regarder les enseignes car l'hôtel est un peu en retrait. Le petit déjeuné est très copieux, omelette est un peu relevé mais très bonne. K

10/10 Fantastiskt

Paige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

David, U K

Gillade: Personal och service
Near to beach and townn
The main problem with this resort are the bathrooms ,they are open to the elements and as this is a garden resort this means free access for mosquitoes and there are plenty of them ,we also had toads sharing the shower with us as well as large snail's .This was nightmare for us as every time you went to the bathroom you were worried about letting the mosquitoes in .This could easily be fixed by putting mesh or netting over the opening there by keeping the light and air coming in but keeping the bugs outside . Most of the staff were very understanding and did there best to help even providing deterrents .Breakfast were also an issue and all this needs is some staff training , you had to ask for items to be replaced as they didn't replace items as they were used up and were not made aware of cooked items you could order. If the bathrooms were made bug proof we would visit again as in a good position for accessing all Duong Dong has to offer
Svar från My Tran 19 feb. 2017
Dear Mr David, Thank you for taking to leave review. This is useful for us to improve our service. I hope someday, you will see our improvement in bathroom as you recommend us. I know it must be a difficult time for you when staying with us. We are sorry about this. We have to say thank you and appreciate because you forgot our problems and stayed with us until the day you go to the airport. Hope you all the best.

10/10 Fantastiskt

Ian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Miana wins all round
Perfect clean and stylish little bungalows. Good access to all local amenities. Service excellent. very happy indeed
Svar från General Manager 19 feb. 2017
Dear Ian, Thank you for taking time to leave generous review. Your kind words encourage our staff. From this review, we know that you liked clean room, our service and location. Thank you for this. Best wish to you from our staff and hope to welcome you back in the next time. My Tran - Manager,

10/10 Fantastiskt

thierry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One of our best hotel in Vietnam
Very helpfull and friendly staff Wonderfull garden with very clean swimming pool ... Very good buffet breakfast with meals made to order Beautiful and big room with nice bathroom outside This hotel is really a paradise with very good price ...
Svar från General Manager 9 feb. 2017
Good Morning, Thank you for taking the time for our review. Hopefully we will see you again in the near future. Have a nice day. Ms.Thao - Guest Service Agent

6/10 Okej

Nguyen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It's a nice and beautiful small resort.
Svar från General Manager 9 feb. 2017
Good Morning, Thank you for taking the time for our review. Hopefully we will see you again in the near future

10/10 Fantastiskt

yury

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Отличный отель
Очень погравилось. По утрам на завтрак суп или омлет, фрукты , пирог. Чистый бассейн, кругом зелень. Пляж через дорогу, персонал обеспечивает бесплатными билетами на территорию иного отеля с сасным пляжем
Svar från General Manager 2 dec. 2016
Мы благодарим Вас за то время, чтобы оценить нашу гостиницу. Мы рады, что вам понравилось место, завтрак и пляж. Надеюсь, мы увидимся в следующем году. Большое спасибо. Я желаю Вам всяческих успехов и счастья Ms.Thao - Guest Service Agent

10/10 Fantastiskt

まっちー, 奈良県

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
スタッフの方達がとても親切です！
7泊しましたが何よりスタッフの皆さんがとっても親切でいい方ばかりです。朝食もブュッフェスタイルで様々なベトナム料理が出てしかも美味しい！ビーチまで徒歩10分程です。Wi-Fiも快適。レンタサイクルは無料、バイクは有料15,000VNDです。立地は徒歩5分に安い飲食店もあり繁華街には自転車で10分程でした。素晴らしい7日間を過ごせました！

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 2 sep. 2016
Thank you for rating us. We are very appreciate about this. Hope you all the best!