Verifierad recension
2/10 Väldigt dåligt
Sad guest with stomach problems
8 feb. 2017
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Inconsiderate staff caused health problems. :(
Due to health problems (IBS) we wished to eat privately in our room on our holiday. There was a REFRIGERATOR, coffee, tea and hot chocolate IN THE ROOM.
The lady manager, however, told us she "doesn't like a mess" and FORBADE us to do so, as if we were children in her own home.
WHY provide these things, promote them and then forbid the guests from using them at all? :'( There's an open kitchen on site, but she "doesn't like to see the awful MESS guests leave" (at a HOTEL!!) so it's entirely off limits.
She's not even doing the cleaning herself as far as we could tell, so we don't understand why we got targeted like this. We didn't feel especially welcome to be honest, more like a bother than the base of her business.
Further on, since we're already upset:
*No bin for ladies in the tiny bathroom, which we find UNSANITARY.
*Paper thin door, walls and a LOUD garage with night time activity underneath
*Useless TV in the room (tiny and barely audible)
*You're asked to do your own dishes since she "doesn't like to clean up after others".
At a HOTEL. Ridiculous.
No apologies despite our first, private review in which we explained the medical condition one of us is suffering from and how she affected our only holiday NEGATIVELY by being lazy and rude.
We feel we have to WARN people about this person, who is reluctant to do her job and seem to put herself before the well being of her guests.
That's not how hospitality should work.
Embarrassing and hurtful.