Hotell med pool i Pigeon Bay

"Freezing cold in the room when we checked-in at 12:30am for a few hours of sleep. Despite trying to to get the heating going, incl. help from the staff, it was still like 13-14 degrees Celcius in the room an hour later. So, at 1:30am we got a another room. Again some 13-14 degrees in the room but this time the staff at least got the heating running and they also brought some portable heatets. At 2am the temperature in the room was at least decent. We cannot understand why the heating wasn’t started before we arrived - especially considering we had provided all our flight details. Very disppointing :("