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Recensioner av Best Western Plus Apple Valley Lodge Pigeon Forge

2.5 out of 5
Best Western Plus Apple Valley Lodge Pigeon Forge
1949 Parkway, Apple Valley, Pigeon Forge, TN

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 614 av 828 recensioner" "
8 - Bra i betyg. 154 av 828 recensioner" "
6 - Okej i betyg. 35 av 828 recensioner" "
4 - Dåligt i betyg. 13 av 828 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 828 recensioner" "

9,6/10

Renlighet

9,6/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Joshua

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect
Bodde här 3 nätter i maj 2024
Svar från Assistant General Manager 17 maj 2024
Thank you Joshua for taking the time to complete the review on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you on your next visit with us.

10/10 Fantastiskt

Scott

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Room and staff were great. The only thing I had problems with was someone was smoking outside and the air conditioner sucked it into our room
Bodde här 1 natt i maj 2024
Svar från Assistant General Manager 17 maj 2024
Thank you Scott for taking the time to complete the review on your recent stay with us. We do apologize for the smoke coming in your ac. We are happy we could meet your expectations. We look forward to your next stay with us.

10/10 Fantastiskt

Rica

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything
Bodde här 1 natt i maj 2024
Svar från Management 15 maj 2024
Thank you for taking the time to complete the survey on your recent visit with us. We all are so happy we exceeded your expectations. We look forward to seeing you again on your next visit with us.

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was the perfect spot for our weekend at Dollywood! Everything was so clean and all the employees we came in contact with were so nice! We are first time season pass holders this year to Dollywood and I think this may be our go to hotel!
Bodde här 1 natt i maj 2024
Svar från Management 13 maj 2024
Matthew, thank you for taking the time to complete the review on your recent stay with us. We all are so excited to have exceeded your expectations. We look forward to seeing you on your next visit.

8/10 Bra

Lyamie

Reste med familjen
good
Bodde här 3 nätter i maj 2024
Svar från Management 6 maj 2024
Thank you for taking the time to complete the review on your recent stay with us. We look forward to seeing you again.

10/10 Fantastiskt

Jessica

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Nice, clean hotel. The only issue was the pool was not working the entire time we were staying. Other than that I would stay again.
Bodde här 3 nätter i maj 2024
Svar från Management 5 maj 2024
Thank you, Jessica, for taking the time to complete the review on your recent stay with us. We apologize for the pool being down for maintenance during your stay. We look forward to seeing you again

10/10 Fantastiskt

George

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff and the overall quality of the hotel is great.
Bodde här 4 nätter i april 2024
Svar från Assistant General Manager 27 apr. 2024
Thank you George for taking the time to complete the review on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 Fantastiskt

Susan

Bodde här 3 nätter i april 2024
Svar från Assistant General Manager 12 maj 2024
Susan, thank you for taking the time to complete the review on your recent stay with us. We all are so excited to have exceeded your expectations. We look forward to seeing you on your next visit.

6/10 Okej

Charles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Weird lighting room.
Bodde här 3 nätter i april 2024
Svar från Assistant General Manager 21 apr. 2024
Charles thank you for taking the time to complete the review on your recent stay with us. We apologize for not meeting your expectations.

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Able to walk to many attractions.
Bodde här 3 nätter i april 2024
Svar från Management 20 apr. 2024
Thank you, James, for taking the time to complete the review on your recent stay with us. We are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 Fantastiskt

Jamal

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is stay was excellent. We will be staying here again
Bodde här 3 nätter i april 2024
Svar från Management 19 apr. 2024
Thank you, Jamal, for taking the time to complete the review on your recent stay with us. We are so happy we exceeded your expectations. We look forward to seeing you again

10/10 Fantastiskt

Lidia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
La propiedad muy bonita muy limpio y el personal súper amable súper recomendado
Bodde här 3 nätter i april 2024
Svar från Assistant General Manager 18 apr. 2024
Thank you Lidia for taking the time to complete the review on your recent stay with us. We are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 Fantastiskt

Tonya

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Will stay here again. Loved the loft style rooms with kids.
Bodde här 3 nätter i mars 2024
Svar från Management 15 apr. 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

8/10 Bra

Tracy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Stacey D 15 apr. 2024
Tracy, thank you for completing the review on your recent stay with us. We are so happy to have met your expectations. We look forward to seeing you again.

10/10 Fantastiskt

Brenda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really liked this place! Very cleaned! Great location! Great breakfast!
Bodde här 1 natt i april 2024
Svar från Management 14 apr. 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 Fantastiskt

Gloria

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check in staff was friendly. Room was very clean. I was a little surprised that when housekeeping cleaned our room they did not make the bed. I did not expect them to change sheets but did think they would make the bed. Breakfast was great. Overall it was a very pleasant stay. View from room was nothing to brag about. It overlooked a run down house. Would stay here again and recommend.
Bodde här 3 nätter i april 2024
Svar från Assistant General Manager 13 apr. 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

6/10 Okej

Gemielyn

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Assistant General Manager 13 apr. 2024
Thank you for your review! May I ask for more information regarding your 3 out of 5 review?

10/10 Fantastiskt

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was amazing! Staff was super friendly and helpful. Right off the road, and close to so many options.
Bodde här 2 nätter i april 2024
Svar från Assistant General Manager 7 apr. 2024
Thank you Melissa for taking the time to complete the review on your stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you on your next visit.

10/10 Fantastiskt

Trisha Pauline

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was so perfect
Bodde här 1 natt i april 2024
Svar från Assistant General Manager 7 apr. 2024
Thank you Trisha Pauline for taking the time to complete the survey on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to your next visit with us.

8/10 Bra

Arvin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice little lodge in the main thoroughfare of Pigeon Forge. Convenience location and close to many attractions (Titanic museum, upside down house, etc) and great restaurants (i.e. Local Goat). Staff is friendly and breakfast is decent. However, the room can be a little bit more clean. We noticed a candy wrapper on the carpet and one of pillow cases has stains when we checked in.
Bodde här 2 nätter i mars 2024
Svar från Assistant General Manager 7 apr. 2024
Arvin thank you for taking the time to complete the survey on your recent stay with us. We apologize for the candy wrapper and stained pillowcase. This was brought to the attention of our Executive Housekeeper to ensure this does not happen again. We hope you will give us another chance to exceed your expectations.

10/10 Fantastiskt

Nakita

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Assistant General Manager 7 apr. 2024
Thank you Nakita for taking the time to complete the survey on you recent stay with us. We are all so glad we could exceed your expectations. We look forward to your next visit with us.

10/10 Fantastiskt

Alexus

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location was absolutely perfect, front desk customer service was top notch and the room were great! Definitely staying here next time I return!
Bodde här 3 nätter i mars 2024
Svar från Assistant General Manager 7 apr. 2024
Thank you Alexus for taking the time to complete the survey on your recent visit with us. We all are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 Fantastiskt

Greg

Bodde här 2 nätter i april 2024
Svar från Stacey D 26 apr. 2024
Thank you Greg for taking the time to complete the review on your recent stay. We all are so happy we exceeded your expectations. We look forward to seeing you again on your next visit.

10/10 Fantastiskt

alaina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice.Neat..And Affordable not to high or too low... Beautiful...
Bodde här 2 nätter i mars 2024
Svar från Assistant General Manager 5 apr. 2024
Alaina thank you for taking the time to complete the survey on your recent visit with us. On behalf of the entire staff, we are so glad we could exceed your expectations. We look forward to seeing you again.

4/10 Dåligt

Clive

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel was close to everything. Wish the room was a little bigger.
Bodde här 3 nätter i mars 2024
Svar från Assistant General Manager 3 apr. 2024
Clive thank you for taking time to complete the survey on your recent stay. We apologize for not meeting your expectations. Any feedback on your stay would help ensure the issues are taken care of. Please advise of what warranted a two for review. Room size is standard hotel size.

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very helpful and friendly staff, clean hotel, comfortable, delicious breakfast, and convenient to major attractions in Pigeon Forge. We’ll be back! Thanks.
Bodde här 2 nätter i mars 2024
Svar från Assistant General Manager 2 apr. 2024
Thank you Susan for taking the time to complete the survey on your recent stay with us. We all are so happy we could exceed your expectations. We look forward to seeing you on your next visit with us.

8/10 Bra

SALLY, Philadelphia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We liked the place. Did not expect the whole town is the vacation spot. Very busy and crowded!!
Bodde här 4 nätter i mars 2024
Svar från Assistant General Manager 2 apr. 2024
Sally, thank you for taking the time to complete the survey on your recent stay with us. We are so happy we could meet your expectations. We look forward to your next stay with us.

10/10 Fantastiskt

Barbara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Way happy about our stay close to everything friendly staff. Room was very nice .
Bodde här 2 nätter i mars 2024
Svar från Assistant General Manager 1 apr. 2024
Thank you, Barbara, for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

2/10 Väldigt dåligt

Quinatta

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
This was the worst stay I have ever had In Pigeon forge and we come all the time but decided to not stay in a cabin instead we chose this property not only did they have the air restricted we stayed in a loft where heat rises and we were hot the entire trip my daughters nose bleed the whole time we were there because it was got an stuffy very difficult to sleep when I called the front desk they informed me that they restrict air during the winter it is not winter it’s spring and was 70 degrees that weekend but we only had heat when I called the front desk they said they could offer me a fan to plug up I said I spent over 600 to have to use a fan it’s hot but I noticed the hotel itself was cool air blowing in lobby and halls . the whole weekend was miserable and the worst stay ever I would not recommend this hotel to anyone unless you check to see if the air is being offered to the guest
Bodde här 2 nätter i mars 2024
Svar från Assistant General Manager 1 apr. 2024
Quinatta, thank you for taking the time to complete the review on your recent stay with us. We do apologize for not meeting your expectations. A/C in the top loft areas are turned back on the first part of April. When the manager on duty reached out, the lower level area had the heat on full blast and heat was rising to the loft area. There was also use of strong profanity directed at the manager on duty and staff.

10/10 Fantastiskt

Katie

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Front Desk 31 mars 2024
Katie, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Fantastiskt

Sarah

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location minutes from the Island and hiking. Room was clean and spacious with usb charging ports. The breakfast was great, my only complaint would be that there was only 1 waffle maker, but my daughter liked the different waffle flavors each day.
Bodde här 3 nätter i mars 2024
Svar från Assistant General Manager 27 mars 2024
Thank you Sarah for taking the time to complete the survey on your recent stay with us. We all are so glad we were able to meet your expectations. We have now upgraded to 2 waffle makers. We look forward to your next visit with us.

10/10 Fantastiskt

Jessica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was hesitant about staying at a Best Western, but this place was super nice! Will definitely stay here again!!!
Svar från Assistant General Manager 28 mars 2024
Jessica, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Fantastiskt

Tracy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Updated, clean and nice
Bodde här 2 nätter i mars 2024
Svar från Assistant General Manager 24 mars 2024
Thank you Tracy for taking the time to complete the survey on your recent visit with us. The entire staff is very happy we could meet your expectations. We look forward to seeing you on your next stay.

10/10 Fantastiskt

Krupa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 2 nätter i mars 2024
Svar från Assistant General Manager 24 mars 2024
Thank you, Krupa, for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Fantastiskt

Heather

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Jennifer at the front desk is fantastic!! Helped me when I double booked. The room was a great surprise. Large spacious, and loved the hot tub (used almost every night). I can't complain. A noisy neighbor @2am, 1 night but it wasn't the hotels fault. Area is super tourist but felt safer in this hotel's location than others right by the Island. You think BW and you're like it's going to be hit or miss right? .. well this one is a hit!! Will def return!?
Bodde här 4 nätter i mars 2024
Svar från Stacey D 20 mars 2024
Heather, thank you so much for taking the time to complete the survey on your recent visit with us. Our entire staff is so happy we met your expectations. I definitely will pass on the kudos to Jennifer. We are looking forward to your next visit with us.

10/10 Fantastiskt

Johnny

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is very clean and modern. The staff is super friendly and helpful. We stayed 3 nights and had no problems. We will definitely stay there again.
Bodde här 3 nätter i mars 2024
Svar från Stacey D 19 mars 2024
Johnny, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to seeing you again on your next visit.

10/10 Fantastiskt

Barbara

Bodde här 2 nätter i mars 2024
Svar från Assistant General Manager 8 apr. 2024
Thank you Barbara for taking the time to complete the survey on your recent visit with us. We all are so happy we exceeded your expectations. We look forward to your next visit with us.

10/10 Fantastiskt

Michael

Reste med sin partner
Very nice!
Bodde här 4 nätter i mars 2024
Svar från Stacey D 17 mars 2024
Thank you Michael for taking the time to complete the survey on your recent stay with us. We are happy we could meet/exceed your expectations. We look forward to your next visit with us.

10/10 Fantastiskt

Glenda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Stacey D 18 mars 2024
Glenda, thank you for taking the time to complete the survey on your recent visit with us. We are so glad we could meet your expectations. We look forward to your next visit with us.

10/10 Fantastiskt

Edgar

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great Location and Beautiful Place
Bodde här 2 nätter i mars 2024
Svar från General Manager 16 mars 2024
Thank you for your review! We greatly appreciate it and hope to see you again soon!

10/10 Fantastiskt

Erik

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and customer service friendly
Bodde här 1 natt i mars 2024
Svar från Stacey D 13 mars 2024
Erik, thank you for taking the time to complete the survey on your recent stay with us. On behalf of the entire staff, we are so glad we could meet/exceed your expectations. We look forward to your next stay with us.

8/10 Bra

Crystal

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet och personal och service
.
Bodde här 3 nätter i mars 2024
Svar från Stacey D 13 mars 2024
Thank you Crystal for taking the time to complete the survey on your recent stay with us. We are so glad we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Fantastiskt

Alicia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was spectacular, super clean and nice!
Bodde här 1 natt i januari 2024
Svar från Stacey D 12 mars 2024
Alicia, Thank you for taking the time to complete the survey regarding your recent stay with us. On behalf of the entire time we are so glad we met/exceeded your expectations. We look forward to your next visit.

8/10 Bra

Adam

Bodde här 3 nätter i mars 2024
Svar från Front Desk 31 mars 2024
Adam, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

8/10 Bra

shaun

Reste med sin partner
Been here many times and is a great hotel
Bodde här 2 nätter i mars 2024
Svar från Stacey D 10 mars 2024
Thank you Shaun for taking the time to complete the survey on your recent stay with us. We are so glad that we met your expectations. We look forward to your next stay with us.

2/10 Väldigt dåligt

David

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
I had no issues with the property. I did however have issues with Expedia. You didn’t get my reservation to them, I waited an hour and a half for the situation to get fixed by Expedia. Then set me up in a room I didn’t want. I asked for a room with a King bed and got 2 twins. This is absolutely a ruined experience, and it was because of Expedia. I want a full refund.
Bodde här 1 natt i februari 2024
Svar från General Manager 15 mars 2024
We are sorry for your inconvenience.

10/10 Fantastiskt

Lorraine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the loft room!
Bodde här 1 natt i februari 2024
Svar från Stacey D 26 feb. 2024
Lorraine, thank you for completing the survey regarding your recent visit with us. We are so glad you love the loft room. We look forward to your next visit with us.

10/10 Fantastiskt

Tracy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have stayed at this hotel twice. It's in a great location and very clean. Excellent breakfast and staff. The only draw back is the doors slam shut which makes for a lot of noise. It's is hard to sleep pass 7 or 8 once the hotel staff and other hotel guests start getting up. Other than that this is a very nice hotel.
Bodde här 2 nätter i februari 2024
Svar från Stacey D 26 feb. 2024
Tracy thank you for taking the time to complete the survey on you recent visit with us. We apologize about the doors slamming and the noise. We hope you will visit again so we may exceed your expectations.

10/10 Fantastiskt

Glen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great called to make sure our room was in proper order. The hotel was clean. The water could have been a little hotter but it wasn’t at all an issue. We would stay again
Bodde här 4 nätter i februari 2024
Svar från Stacey D 26 feb. 2024
Glen thank you so much for completing the survey on your recent stay with us. I will have maintenance check on the hot water in that particular room. We look forward to your next visit.

10/10 Fantastiskt

Melissa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk was super amazing and comforting after my horrible experience beforehand (checked into a hotel and put with in 10 mins because it was so disgusting). Room is so spacious and clean, balcony is really nice size, quiet and very safe feeling.
Bodde här 1 natt i februari 2024
Svar från Stacey D 19 feb. 2024
Thank you Melissa for taking time to complete the survey on your recent stay with us. We are so happy we could turn your bad experience into a much better experience. We are looking forward to your next visit to the area.