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Recensioner av Tennessee Mountain Lodge

2 out of 5
Tennessee Mountain Lodge
3571 Parkway, Pigeon Forge, TN

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 349 av 1007 recensioner" "
8 - Bra i betyg. 320 av 1007 recensioner" "
6 - Okej i betyg. 134 av 1007 recensioner" "
4 - Dåligt i betyg. 94 av 1007 recensioner" "
2 - Väldigt dåligt i betyg. 110 av 1007 recensioner" "

7,6/10

Renlighet

8,0/10

Personal och service

6,6/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

robert

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
all good
Bodde här 2 nätter i maj 2024
Svar från Sophia CSR 16 maj 2024
Hi Robert,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

10/10 Fantastiskt

Chad

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A little out dated and trash service company is dumping the dumpster at 3:30in the morning
Bodde här 3 nätter i april 2024
Svar från jackpatel 1 maj 2024
thank you sir

10/10 Fantastiskt

Johnny

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Have been doing some renovating on the property. Rooms were very clean clean we stadium.
Bodde här 1 natt i april 2024

6/10 Okej

Melissa

Gillade: Renlighet
.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Melba

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 6 nätter i december 2023

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2023

10/10 Fantastiskt

deeksha

Bodde här 1 natt i december 2023

8/10 Bra

Shannon

Reste med familjen
Gillade: Personal och service
Convenient
Bodde här 4 nätter i december 2023

8/10 Bra

Stacie

Gillade: Renlighet och personal och service
Bodde här 7 nätter i december 2023

6/10 Okej

Bill

Gillade inte: Personal och service
Check in was completely computerized, no one at the desk. First time in years that we stayed in a room that did not have a coffee maker, there were a few bars of soap but no shampoo or any other items. The room was clean but was definitely no frills.
Bodde här 1 natt i december 2023

8/10 Bra

Dwight

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was close to everything we wanted to visit.
Bodde här 3 nätter i december 2023

2/10 Väldigt dåligt

Angela

So dirty, mattress was horrible
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

BRYAN

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avoid !!!
Did not have hot water for two days. When we checked out was told we would be compensated with at least a partial refund .......Never happened. Will never stay there again.
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Judy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Joey 22 jan. 2024
Hi, Judy! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

4/10 Dåligt

Mike

Gillade inte: Bekvämligheter
Outdated, nothing like pictures shown, and worst of all, I found a roach walking across the bathroom floor!!
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Gary

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Jared

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad service in general
They canceled our booking last minute and when asked for resolution to issue we’re told to “screw off”
Bodde här 2 nätter i november 2023

4/10 Dåligt

Wade

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Heads up...
You check in through a phone and video screen. This was an interesting experience. The tv did not work in our room, and we had to go to lobby to report this to the video monitor. We were instructed to move to another room. This place could have been nice, but it just wasnt clean. We found a dead roach in the blanket when we unfolded, and a bullet under where it was folded on the shelf. Yes, a bullet. My kid thought it was cool, but it was sketch. We bought sheets when we went out for our only night there.
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Tracy

Bodde här 3 nätter i november 2023

4/10 Dåligt

Melinda

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
THIS PROPERTY COULD USE SOME MAINTAINING. THERE IS PAINT COMING OFF THE WALLS. THE LIGHT FIXTURES DIDN'T HAVE BULBS IN THEM SO IT WAS CONSISTENTLY DARK IN THE ROOM. THE MATTRESS WAS VERY OLD AND WORN DOWN. JUST AN OVERALL UNPLEASANT EXPERIENCE.
Bodde här 4 nätter i november 2023

8/10 Bra

Thomas

Reste med familjen
Very nice and clean
Bodde här 1 natt i november 2023

6/10 Okej

Carol

Reste med familjen
Gillade: Bekvämligheter
Ok
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Karen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walking distance to many attractions and eating.
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Leigh

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Just don't!
Started out ok for a one night stay, but realized the next morning that my husband's arms were covered in bed bug bites. Never gonna stay there again. Should have trusted the most recent reviews and cancelled the reservation.
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Brian

Bodde här 1 natt i november 2023
Svar från Dewi 9 dec. 2023
We are sorry to disappoint you, Brian! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
NOVEMBER 2023
Bodde här 2 nätter i november 2023
Svar från Noah 9 dec. 2023
Delighted to hear your words of praise, Hi! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Noah

6/10 Okej

Amanda

Bodde här 2 nätter i oktober 2023
Svar från Noah 9 dec. 2023
Thank you for the wonderful comment, Amanda! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Noah

2/10 Väldigt dåligt

Charles

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We walked into our hotel room and I immediately thought it looked like a roach motel. I did see a dead roach, so I thought they had recently had a bug guy come through. I told my fiancé and bonus kid to flip mattresses and look for bed bugs. We didn’t see any. We slept. Next day was gone most of the day. Went back took a nap and left for dinner. Got back and lo and behold there is a bedbug right where my fiancé was sleeping full of blood. What’s bad is after we saw it and left the hotel I looked at reviews and people had been leaving reviews the past 2weeks about it and the hotel didn’t resolve the issue.
Bodde här 2 nätter i november 2023
Svar från Dewi 9 dec. 2023
Hi, Charles! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi

8/10 Bra

Ericka

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have stayed at this property several times. It is very basic but seems to be in the process of being updated. We love the price compared to others in the area.
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Ellen

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property had moldy bathroom walls, broken sink knob, and electrical was not operational. This property should be reported to the board of health.
Bodde här 3 nätter i november 2023

2/10 Väldigt dåligt

Cynthia

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Roach infested
There were cockroaches in the room ! Called downstairs to let them know that I was coming to front desk to get a new room but after going to the front desk the gentleman at the desk was checking out as well because he had roaches. So we checked out . Not one apology from them . If that was me I would of apologized over and over but not them not one . Will never go there again.
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Daniel

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Never again
Filthy and full of mold.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Vernon

Gillade: Renlighet och personal och service
The room was great some of the lights on the building were blown.the pool was a wreck I wasn't going to swim anyway but it was green and nasty.behind the motel was the river and there was a homeless guy sleeping on a picnic table which made me a little uneasy about my truck in the parking lot.the rooms did not have coffee makers.overall the rooms and staff were great just some things could be fixed
Bodde här 4 nätter i november 2023

2/10 Väldigt dåligt

Morgan

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room had roaches and we left immediately.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Haven Ramadan

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was there Saturday 11/4/2023 it was very nasty and I have leave they get bedbugs and roaches and I get all proof and pictures of my body and everything it was very dirty place I ever been in my life never again
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023

6/10 Okej

Samantha

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Staff friendly, but the room was awful. There was a roach on the floor when we came in, the shower walls were moldy, the walls were dirty, the towels were very rough. The shower head was great though!
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Jacob

Reste med familj och småbarn
Gillade inte: Renlighet och bekvämligheter
Book three rooms. Bed bug and two of the rooms and roaches and the other.. told the staff and they knew they had a pesticide problem.. I love that they didn’t say nothing before check in.. staff was nice about the situation and didn’t act like we was lying.. will never book again
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Austin

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Did not stay. Had bed bugs and roaches.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Mary D

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great low budget stay!
Old, worn building, but it was clean, quiet, and staff was great. It was a great, low budget stay. We would definitely stay again.
Bodde här 3 nätter i oktober 2023

4/10 Dåligt

Michael

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Musty smell in room. Bought febreeze and sprayed. Outdated , dusty. Bed was very firm and had a metal base that was loud when you got in or out.

10/10 Fantastiskt

Kim

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient to everything. Good, clean hotel. Friendly staff.
Bodde här 2 nätter i oktober 2023

6/10 Okej

James

Gillade: Personal och service
Gillade inte: Renlighet
October 2 night getaway.
I always enjoy staying at Tennessee Mountain Lodge because of there location, but this time the room was a little off. We found a pair of men's underwear that was hanging on the inside of the bathroom door and we killed 3 roaches during our stay and mold on the tile in the bathroom. I'm going to say that this was just a one time off time that happens to everyone, but i do hope that if we stay again that it would not.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Beaonica

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Rooms were outdated but clean, stuff was friendly
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Donna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms were very clean. Tge beds were comfortable. The staff was very nice, helpful and friendly. The property id close to everything. Easy access to all attractions. I stayed for a week and had no complaints. I will stay there again.
Bodde här 7 nätter i oktober 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The staff was nice. The room was comfortable and clean. It is really convenient to everything we like to do in the Smoky Mts.
Bodde här 1 natt i oktober 2023

8/10 Bra

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My wife and I are seniors on a tight budget. We were very satisfied with our stay. Compared to other options, this was reasonably priced. There was a microwave and a fridge. The TV was a bit small but worked. Coffee was available in the mornings. Our room was a nice size. There were no concerns with cleanliness. I was apprehensive about the remote clerk sign in, but it worked very well, so no complaint there. I appreciated that there was also a staff member in the office for a personal touch with recommendations about restaurants etc. We absolutely would stay here again. I rated this facility "Good." It deserves a good rating. I would not hesitate to recommend it to a family or couple on a budget like we were. I would think most typical travelers would be satisfied with a stay here. So, Thanks Tennessee Mountain Lodge.
Bodde här 4 nätter i oktober 2023

2/10 Väldigt dåligt

Brenda

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
VERY disappointed.
Check-in was great (male attendant). Room was clean. We got there early and was able to check-in. We went to Dollywood for the day. When got back, we found there was no hot water. Went to front office to let them know and the very unpleasant female attendant told me that hot water was broken and someone had been called but it was going to take hour or more for them to get there. Later in the evening, we saw that they were working on it and I inquired at front desk (same female) and she had no clue as to how long. We went on to bed without being able to shower. Next morning, we were up early to leave and found still no hot water. Went to front office and no one was on duty (almost 7 am). I ran the door bell but no one came so we left to get some breakfast. Came back by and still no one on duty and still would not answer doorbell. Had to drive all day to our next destination. Very disappointed.
Bodde här 1 natt i oktober 2023

8/10 Bra

Tasha

Reste med familjen, Reste med sin partner
Gillade: Renlighet och personal och service
We rated an overall 4 stars for the cleanliness, and the friendly staff. What I did not like was the computer at the front desk that will take away from the personal connection with the staff on the premises. It’s nice when you can have a conversation with the people that are actually from the area verses people that just moved in or they are communicating from a distance with a headset on a computer. This is not how it works in East Tennessee. I’m indifferent to change as part of my family is from this area. Our room was what we needed for our trip though. It was very convenient to the strip, Dollywood and the entrance to the Smokey Mountains National Park. The room we noticed had modern floors, then part of the room was older like the bed my son had. It made an extremely loud noise when he sat down. It has been fun laughing about it; although, not a very nice touch to the room. The room could of used a microwave with the refrigerator to warm up our food too. If you are like us you are out and about most of the time anyway. If you are looking for high end hotel expect to pay more. This was great for us and most importantly no bugs!! And clean with a cost efficient price tag. I would return to this hotel in the future as long as it’s affordable.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Always enjoy our stay here. Convenient to everything we enjoy.
Bodde här 1 natt i oktober 2023