Hotell nära Pilgrim Rest Baptist Church

“This is not a hotel or a rental property. For checking in, the only message I received was a requirement to register with their site. A number is provided for texting only. Messaging the number resulted in refusal to provide check-in instructions and prompted me once again to register with their site for all visitor info and instructions. Turns out, you check yourself in at a kiosk, which sounded cool, until it repeatedly failed to make our room keys. The room has SOME of the amenities and...

“Everything was great. Staff, free breakfast, free hotel shuttle and walking distance to Chase field. All great!”

“Clean room, good breakfast”

“Comfortable hotel in central Phoenix. Will definitely come back.”

“We had a very pleasant stay at this hotel. The room was spacious, clean, and comfortable, with plenty of space to relax after a long day. The property was well-maintained, and everything in the room was in good condition. The staff was friendly and helpful throughout our stay. The only downside was that the parking situation was a bit confusing at first and could use better signage or clearer instructions. Overall, it was a great experience, and I would definitely consider staying here again.”

“Horrible customer service”

“Breakfast was good, staff was great, but be prepared to pay $44 a day for parking for hotel. That was disappointing!”

“Hotel clean..across the street from the arena. Walking distance from a lot of restaurants.”

“great hotel and kind staff!! wish they had a pool but otherwise definitely recommend. heart of downtown and super convenient to everything”

“I love this building 4th time I've stayed here and will stay again. Love the location and the attached parking garage. The staff for placemaker and the Anova building are great. They have a really cool pool area and a jenga set made out of 2×4's. So creative.”

“We loved the industrial vibe of the room. Housekeeping did not make up bed or leave washcloths when requested. Had to ask for more coffee cups, as we were out and they were not replaced. Went down to the restaurant/bar one afternoon and sat there for 20 minutes and we were totally ignored. We left and went to a restaurant across the street. I understand everyone has bad days, but the focus didn’t seem to be on the customer. If in the area, I don’t think we would try them again.”

“The room was GORGEOUS and VERY CLEAN. My boyfriend and I were so very impressed and we will be be back! ”

“En av de värsta jag varit på. Fantastiskt dålig service och kommunikation från er på hotels.com & hotellet. Hade köpt free breakfast för 4pers men det stämde inte någonstans. Otrevlig personal och att lägga så mycket tid på att reda ut en frukost va inte kul alls...”

“No cleaning of the room, breakfast contains too much sweet.”

“Great apartment "hotel" with everything you need for a comfortable stay. Located in a apartment complex this is more of a home than a hotel. In a quiet area with walking distance to bars and resturants and with an assigned parking space next too the building. The place is clean but don't look too close on the upper shelves. Check-in is done online which is very convenient, although i would prefer if all info came in one email instead of 5 different. The only negative thing is the Alexa that you...

“There is just way too much going on with no addition to convenience. Not too walkable to store outlets that sell basic things like water bottles. I did not have one single enjoyable interaction with any employee. It felt “clicky” and because I did not work there, I felt alienated and unwelcome and that is the last feeling I want to have from a hotel. First bad experience with a best western property, and I use best westerns 9 times a year.”