Exteriör

Recensioner av Comfort Inn Pinehurst

2.5 out of 5
Comfort Inn Pinehurst
9801 Us Highway 15 501, Pinehurst, NC

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 322 av 726 recensioner" "
8 - Bra i betyg. 245 av 726 recensioner" "
6 - Okej i betyg. 91 av 726 recensioner" "
4 - Dåligt i betyg. 43 av 726 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 726 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Brian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean & accommodating.
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Gregory

Reste i grupp, Reste med familjen
Rooms and bathrooms were outdated and not maintained well. Staff was accommodating but complained about the upgrades being made to each other in front of customers
Bodde här 1 natt i april 2024
Svar från Hotel Manager. 7 maj 2024
Dear Guest,Thank you for providing the review. I am sorry that we didn't live up to your expectations in some way. We have taken note of your comment and shared it with our team. We take real pride in providing the best possible guest experience. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.

6/10 Okej

Bryan

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
Not enough staff to perform daily housekeeping. Ran out of breakfast food after 1 hr.
Bodde här 4 nätter i april 2024
Svar från Hotel Manager 30 apr. 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with our housekeeping services and the availability of breakfast food. Your feedback is valuable to us, and we'll address these issues to ensure improvements are made. We appreciate ur understanding and hope to have the opportunity to provide you with a much more satisfying stay in the future.Sincerely, Hotel Manager

8/10 Bra

Michael

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Inside is a work in progress. Walls are thin, you can hear everyone around you
Bodde här 1 natt i april 2024
Svar från Hotel Manager. 29 apr. 2024
Dear Guest,Thank you for the review. I am pleased that you had a nice experience with us. We regret any inconvenience you had. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We guarantee that your next experience will be overwhelmingly positive. I hope that you will give us another chance to serve you.Sincerely,Hotel Manager.

6/10 Okej

rebecca

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Room was dirty, had to wipe all surfaces and buy bleach for the bathroom
Bodde här 2 nätter i april 2024
Svar från Hotel Manager. 27 apr. 2024
Dear Rebecca,Thank you for your stay. We sincerely apologize for the disappointing experience you had regarding the cleanliness of your room. Please know that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that such issues are not repeated in the future. We guarantee that your next experience will be overwhelmingly positive. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 Okej

Athena

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Staff was nice, but there was a need for more staff. The rooms need a makeover, paint and wood not in greatest condition. It was clean though. I would stay again.
Bodde här 2 nätter i april 2024
Svar från Hotel Manager. 17 apr. 2024
Dear Guest,Thank you for commenting. It is truly captivating to learn that your experience encompassed exceptional staff service, a clean room, and an overall enjoyable stay. Guests who choose our hotel are mostly happy and satisfied. Every day we take committed actions to ensure that we are the best hotel in the area. We're sure we can go above and beyond for you next time. I look forward to serving you again soon.Sincerely,Hotel Manager.

6/10 Okej

Catherine, Montgomery

Reste med familjen
Stained chairs, broken plumbing, scuffed paintwork.
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 8 apr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the stained chairs, broken plumbing, and scuffed paintwork during your stay. We are committed to addressing these issues promptly to enhance the overall guest experience. Your comments will certainly help us improve our services. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Jamie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property feels safe and secure.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 23 mars 2024
Dear Jamie,Thank you for the review. We are delighted to hear that you felt safe and secure during your stay at our property. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

4/10 Dåligt

Ryan

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Nobody was at the front desk for 5-10 minutes to check us in. Once checked in, the KB eyes had not been programmed and didn’t work. The hall outside the room smelled of pot. The room floors had not been swept and were Sandy.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 7 mars 2024
Dear Ryan,Thank you for your stay. I am sorry for the negative experience due to cleanliness issues and other concerns. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

8/10 Bra

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 4 mars 2024
Dear Eric,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We're committed to our goal of a perfect stay for you next time. We look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager. 1 mars 2024
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

10/10 Fantastiskt

Monica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager. 15 feb. 2024
Dear Monica,Thank you for your feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

stephen

Bodde här 4 nätter i januari 2024
Svar från Hotel Manager. 12 feb. 2024
Dear Stephen,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon.Sincerely,Hotel Manager.

8/10 Bra

John

Svar från Hotel Manager. 23 jan. 2024
Dear John,Thank you for your feedback. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Bra

Kimberly

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Room was adequate but needs improvement
The staff was nice but the room was not comfortable in that it was lacking in a couple of things. The room was so dark with only a couple of lamps that weren't even that bright. It felt like a cave. And there was only one hook on the bathroom door with no towel bars for towels. It's not convenient, especially when there are 3 people in the room that need space to hang towels and wash cloths. It was clean and adequate otherwise.
Bodde här 2 nätter i januari 2024
Svar från Hotel Manager. 9 jan. 2024
Dear Kimberly,Thank you for choosing our hotel for your stay. I am glad that you found anice staff service and an overall good experience. But, we regret some inconvenience you faced. Every day we take committed actions to ensure that we are the best hotel in the area. Our assurance to you is this: Staying with us again will give you a great experience. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

8/10 Bra

Susan, Elizabethtown

Bodde här 1 natt i december 2023
Svar från Hotel Manager. 9 jan. 2024
Dear Guest,Thank you for the review. I’m pleased you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope your next visit will be even more pleasant than this one.Sincerely,Hotel Manager.

10/10 Fantastiskt

Veronica

Bodde här 1 natt i december 2023
Svar från Hotel Manager. 9 jan. 2024
Dear Veronica,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Jerry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Hotel Manager. 9 jan. 2024
Dear Jerry,Thank you for the feedback. I’m glad you had such a nice experience with us. We take great pride in being a pleasant, friendly, and accommodating place to stay. We hope to see you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

CESAR

Bodde här 1 natt i december 2023
Svar från Hotel Manager. 31 jan. 2024
Dear Guest,Thank you for your feedback. I’m pleased we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to see you again soon.Sincerely,Hotel Manager.

6/10 Okej

steve

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Bodde här 1 natt i december 2023
Svar från Hotel Manager. 26 dec. 2023
Dear Steve,Thank you for the feedback. I am pleased that you had an overall good experience. We regret if we let you down in any way. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will consider staying again.Sincerely,Hotel Manager.

6/10 Okej

Rochelle

Bodde här 5 nätter i december 2023
Svar från Hotel Manager. 13 jan. 2024
Dear Rochelle,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

2/10 Väldigt dåligt

Utkur

Bodde här 1 natt i december 2023
Svar från Hotel Manager. 23 dec. 2023
Dear Guest,Thank you for the review.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely, Hotel Manager.

6/10 Okej

Cecil

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have stayed at this facility once of twice a year for over 25 years. The quality is no longer good as it was.
Bodde här 1 natt i december 2023
Svar från Hotel Manager 12 dec. 2023
Dear Cecil, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 Bra

Boe

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Hotel Manager. 8 feb. 2024
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 Dåligt

Steve

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Hotel Manager. 7 dec. 2023
Dear Steve,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good customer service
Convenient stay for my business trip. Super nice front desk attendants.
Bodde här 1 natt i december 2023
Svar från Hotel Manager. 6 dec. 2023
Dear Guest,Thank you for the review. We are thrilled to hear that you had a positive experience with our staff, enjoyed the convenient location, and found everything to be good. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to extending our excellent service to you in the future.Sincerely,Hotel Manager.

8/10 Bra

TEYONIA

Reste i grupp
Gillade: Bekvämligheter
Employees were not knowledgeable and they tried to go up on the rate
Bodde här 3 nätter i november 2023
Svar från Hotel Manager. 6 dec. 2023
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely, Hotel Manager.

10/10 Fantastiskt

Katelin

Bodde här 1 natt i november 2023
Svar från Hotel Manager. 9 dec. 2023
Dear Guest,Thank you for the review. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

2/10 Väldigt dåligt

Debbie

Gillade inte: Renlighet
Dirty towel folded up and put where clean towels were. Fixtures in bathtub old, rusty. All pillows very lumpy. HVAC very loud. Carpet in hallway outside of room not vacuumed. Food is not edible. Coffee terrible. Have stayed here before and it has gone downhill. Will never stay here again.
Bodde här 2 nätter i november 2023
Svar från Hotel Manager. 16 nov. 2023
Dear Debbie,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 Bra

Brad

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quiet in a great location!
Staff were very nice! It's in a great location and very quiet. Will stay again!
Bodde här 1 natt i november 2023
Svar från Hotel Manager. 14 nov. 2023
Dear Guest,Thank you for the great comments. I am so happy that you liked the staff service, nice location, and had a quiet stay. We take serving our guests very seriously and are very pleased that we met your needs so well. It's nice to see that you will stay with us again, and I hope you have the opportunity to do that soon.Sincerely,Hotel Manager.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Cleanliness was okay but the room smell old and musty. Like sewage coming back up the pipe. Had to keep spraying air freshener to be able to tolerate stay there. Breakfast was a disappointment. Not enough variety and whatever was there was gone by 6:45 am. The reason we picked to stay there was for the breakfast. We go to Pinehurst often for golf and breakfast was the main attraction for us. Sorry not going to stay there again.
Bodde här 2 nätter i oktober 2023
Svar från Hotel Manager. 6 nov. 2023
Dear Guest,Thank you for your comments. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 Bra

RODNEY, CHARLOTTESVILLE

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay. Nice beds. Breakfast just ok. Id still stay again.
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager. 4 nov. 2023
Dear Guest,Thank you for the review. We're glad to hear that you had a great stay and found our beds to be comfortable. Guests who trust us with their business are usually satisfied and happy. Our vision is to be our guests' favorite hotel destination when they visit the area. We value your input and will consider it as we strive to improve our offerings. We look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 Dåligt

Malinda

Affärsresenär, Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Toilet tissue dispensers were dirty. Airline baggage claim stickers of a previous guest were still stuck to the top of the headboard. Dust behind the TV in clear view due to placement on top the f the bureau.
Bodde här 2 nätter i oktober 2023
Svar från Hotel Manager. 1 nov. 2023
Dear Malinda,Thank you for writing the review. I apologize that an unexpected problem caused some major issues. We are dedicated to ongoing improvements, ensuring that each guest's experience surpasses all previous ones. Our deep sense of pride in this hotel permeates every aspect of our work, evident in everything we undertake. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

4/10 Dåligt

Vicki

Gillade inte: Boendets skick och faciliteter
The worst part was the breakfast. But it was just average to below average in every way.
Bodde här 2 nätter i oktober 2023
Svar från Hotel Manager. 31 okt. 2023
Dear Vicki,Thank you for your stay. I'm sorry to hear that you had a disappointing experience you had. We will use your comments and we take committed actions to ensure that we are the best hotel in the area. We guarantee that you'll like your next experience. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 Okej

Michael

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
The staff was good. The beds were hard and the bright security light outside shown brightly around the too small blackout curtains
Bodde här 2 nätter i oktober 2023
Svar från Hotel Manager. 23 okt. 2023
Dear Michael,Thank you for providing the review. It's nice to see that the staff service was good. Our apologies for the dissatisfaction. We’re involved in a continuous improvement process and will use your comments as we change and improve. We take real pride in our hotel and in taking good care of our guests. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

2/10 Väldigt dåligt

Steve

Reste med sin partner
Gillade inte: Personal och service
Room not serviced, bathroom dirty floor stinky commode,loud noises in corridor after 11pm, desk attendant didn’t know how to credit my points on Choice account. Wouldn’t ever go back
Bodde här 2 nätter i oktober 2023
Svar från Hotel Manager 9 okt. 2023
Dear Steve, Thank you so much for sharing your recent stay with us. It is very unfortunate that we did not create that positive experience to inspire a return visit. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager

6/10 Okej

Connie

Bodde här 1 natt i september 2023
Svar från Hotel Manager. 20 okt. 2023
Dear Connie,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

4/10 Dåligt

TERRY

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was old and needing refreshing. My shower would not drain water.
Bodde här 1 natt i september 2023
Svar från Hotel manager 27 sep. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okej

Mark

Bodde här 4 nätter i september 2023
Svar från Hotel manager 27 sep. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Fantastiskt

Deryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very nice. The location felt safe and clean.
Bodde här 2 nätter i september 2023
Svar från Hotel Manager 20 sep. 2023
Dear Deryl,Thank you for you positive feedback. We're pleased to hear that you had a positive experience with our staff and that you felt the location was safe and clean. Providing a welcoming and secure environment for our guests is important to us. We look forward to your next visit.Sincerely,Hotel Manager

10/10 Fantastiskt

Stephen

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Hotel Manager 17 sep. 2023
Dear Guest,Thank you for rating your experience with us a perfect 10 out of 10. We're absolutely delighted to hear that you had such an exceptional stay at our hotel. Your satisfaction is our priority, and we hope to continue exceeding your expectations on your future visits. If there's anything you'd like to highlight or if you have any special requests for your next stay, please feel free to let us know.Sincerely,Hotel Manager

10/10 Fantastiskt

Dennis

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Hotel Manager 16 sep. 2023
Dear Dennis,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

4/10 Dåligt

Vince

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Rooms can use maintenance. Molding was loose from wall. Shower had mold around edges. shower hook broke off wall. stains on chairs. Staff was friendly and exterior and lobby was well maintained.
Bodde här 1 natt i september 2023
Svar från Hotel Manager. 14 sep. 2023
Dear Vince,Thanks for the contribution you have made through this review. We are really sorry for the negative experience due to the cleanliness and maintenance issues. We’re involved in a continuous improvement process that is resulting in an increasingly nice experience for our guests. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Fantastiskt

Duane

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service. Location
Bodde här 2 nätter i augusti 2023
Svar från Hotel Manager 3 sep. 2023
Dear Guest,Thank you for highlighting our service and location as positive aspects of your stay. Providing excellent service and a convenient location are top priorities for us, and we're glad to know that we met your expectations in these areas. If you have any further feedback or if there's anything specific you appreciated about our service or location, please feel free to share.Sincerely,Hotel Manager

10/10 Fantastiskt

Duane

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Safe
Bodde här 1 natt i augusti 2023
Svar från Hotel manager 4 sep. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okej

William

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från Hotel Manager 21 aug. 2023
Dear William,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Fantastiskt

Patricia

Bodde här 2 nätter i augusti 2023
Svar från Hotel Manager 9 sep. 2023
Dear Patricia, Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

4/10 Dåligt

Aubrey

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
While the staff was polite, they could not provide any wash cloths and only one towel and one hand towel. We asked for two of each. The hall carpet was dirty and torn. There were bugs in the room.
Bodde här 2 nätter i augusti 2023
Svar från Hotel Manager 20 aug. 2023
Dear Aubrey,Thank you for the stay at our hotel. We are sorry to learn we were not able to meet up with your standard, we do perform regular housekeeping at our property, but we are sorry this happened. We have informed housekeeping to investigate the issue and ensure it does not repeat again.We hope you give us a chance to earn your trust back in our hospitality. Please visit us again.SincerelyHotel Manager

4/10 Dåligt

Trent

Reste med familjen
Gillade inte: Renlighet och personal och service
It was ok - but the front staff was very poor. They had a delivery of food (including perishables) that was left in the hallway at approximately 4PM. When we returned back from dinner at 9:30PM most of the boxes were still there. I informed the front desk person (who had been there all time) and her response was "I can't be 2 places at one time - I'll get to it." Needless to say - there was no chance we would eat breakfast the next day. (Breakfast was awful anyway - the worst I've experienced) A positive end to the story is that my wife ran into the owner and let them know of the experience and food issues. They made us aware of the front desk person was fired that morning and all the perishables had been thrown away. Hopefully it was just a staffing issue - the hotel is in a great spot. Not sure I would go back or recommend.
Bodde här 3 nätter i augusti 2023
Svar från Hotel Manager 19 aug. 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you encountered with the front desk staff and the breakfast experience. We take your concerns seriously, and we're glad to hear that the management took action to address the situation promptly. We understand your hesitation to return or recommend, and we hope that in the future, should you consider staying with us again, we can provide you with a much better experience.Sincerely,Hotel Manager

8/10 Bra

Katie

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Easy check-in and the folks working there were super friendly and accommodating! The only qualm was that cleanliness wasn't the best (specifically in the bathroom) the towels also had some stains on them.
Bodde här 1 natt i augusti 2023
Svar från Hotel Manager 19 aug. 2023
Dear Guest,Thank you for taking the time to leave your feedback about your recent stay with us. We're pleased to hear that you had an easy check-in and that our staff was friendly and accommodating. We apologize for the issues you encountered with cleanliness, especially in the bathroom and with the towels. Your feedback is valuable to us as we strive to improve our services. We hope that if you choose to stay with us again in the future, we can provide you with a more enjoyable and comfortable experience.Sincerely,Hotel Manager