1- it had not been cleaned prior to our visit. Fresh towels, but dirty sheets, countertops, floors, dirty dishes in the dishwasher, window blinds so old they had fallen apart and were lying on the window sill (prior to our arrival). 2- one Air-conditioning unit barely worked, the refrigerator didn't get cold enough for fresh foods for the entire visit and the freezer didn't freeze until the last 12 hours. 3- I vacuumed and wiped everything down on my own in order to stay there. 4- I called and discussed with mgmt co, and they brought clean sheets on the last night we were there. We had been sleeping on top of the bedspreads using our own covers. I am doubtful that I will ever use VRBO again. I only had 2 full days with my family and this was just a nightmare nobody needs! I am requesting a refund, a discount, no cleaning fee (since the cleaner was me)..something!! Its just disappointing, to put it mildly. I literally had to cancel having other family over for dinner due to the condition of this house... bummer!