Dear Traveler,I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.We would like to thank you for highlighting the exclusivity of the experience at our Resort, where every detail has been conceived to make Guests feel at the centre of a great emotion: contact with nature, purity of local materials, the 5,000 m2 SPA and a sensation of well-being that can be found in the magical atmosphere that envelops everything.Meanwhile, my Staff and I send you our best regards from the Dolomites.Giulio PolegatoGeneral ManagerLefay Resort & SPA Dolomiti

Dear Julian,I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.We are very delighted to learn that you were totally satisfied with the standard of service rendered during your stay in our new Resort, where nature, luxury and unspoiled beauty harmoniously co-exist. Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last. Meanwhile, my staff and I send you our best regards from the Dolomites.Giulio Polegato General ManagerLefay Resort & SPA Dolomiti

Dear Paul,I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.It was a great pleasure to have you with us and we would like to thank you for highlighting the exclusivity of the experience at our Resort, where every detail has been conceived to make Guests feel at the centre of a great emotion: contact with nature, purity of local materials, the 5,000 sqm SPA and a sensation of well-being that can be found in the magical atmosphere that envelops everything.Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last. Meanwhile, my staff and I send you our best regards from the Dolomites.Giulio PolegatoGeneral ManagerLefay Resort & SPA Dolomiti

Dear Mark,I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.We are happy to read that you appreciated Lefay SPA, the exclusive temple to wellness of 5,000 sqm and our Suites, furnished with natural fabrics and precious local materials. we are very sorry to learn that you were not completely satisfied with the standard of service rendered during your stay. In particular I am very sorry to read your comment about our Staff. In this regard, I would like to inform you that a specific professional growth path is foreseen for all members of the Team, which includes theoretical and practical courses depending on the role of the Employee as well as the participation in ad hoc training sessions with the aim of developing or improving specific skills.Please, rest assured that we will do our best in order to continuously improve our service. Meanwhile, we thank you for providing us with your feedback and send you our best regards from the Dolomites.Giulio PolegatoGeneral ManagerLefay Resort & SPA Dolomiti

Dear Lilia,I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.We would like to thank you for highlighting the exclusivity of the experience at our Resort, where every detail has been conceived to make Guests feel at the centre of a great emotion: contact with nature, purity of local materials, the 5,000 m2 SPA and a sensation of well-being that can be found in the magical atmosphere that envelops everything.Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last.Giulio PolegatoGeneral ManagerLefay Resort & SPA Dolomiti

Dear Helen,I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.I am delighted to read that you have totally enjoyed your stay, conceived according to the innovative concept of Lefay luxury, associated with aspects such as space, silence, nature, time for oneself and quiet service that pays attention to every detail. In particular we thank you for highlighting the uniqueness of our Suites, furnished with natural fabrics and precious local materials and the excellence of our SPA, the temple to wellness of 5,000 sqm where mind and body are regenerated through the rediscovery of genuine emotions.However, we are sorry to learn that you were not completely satisfied with the standard of service rendered during your breakfast. About this, please accept our sincere apologises and let me assure you that I have already shared your note with our Executive Chef who will look into how to improve our service.We thank you for providing us with your feedback and we hope you may give us the pleasure to welcome you again in our Resort. Our best regards,Giulio PolegatoGeneral ManagerLefay Resort & SPA Dolomiti

Gentile Jessica,la ringraziamo per aver scelto Lefay Resort & SPA Dolomiti come destinazione per le sue vacanze benessere.È stato un piacere per noi ospitarla nel nostro Resort e sono felice di leggere che abbia totalmente apprezzato il suo soggiorno, concepito secondo l’innovativo concetto di lusso Lefay, associato ad aspetti come spazio, silenzio, natura, tempo per se stessi e servizio discreto sottovoce, ma attento ad ogni dettaglio. A tal proposito, sarà nostra premura mantenere e migliorare continuamente la qualità del nostro servizio affinché anche i prossimi soggiorni trascorsi nella nostra struttura continuino ad essere un’esperienza piacevole ed indimenticabile.Nel frattempo, le porgo i migliori saluti a nome di tutto lo Staff.Giulio PolegatoGeneral ManagerLefay Resort & SPA Dolomiti

Dear Jessica,I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.It was a great pleasure to have you with us. We are delighted that you enjoyed your stay in our Resort, immersed in the splendid scenery of the Dolomites, declared by UNESCO a "World Heritage Site". In particular, we thank you for highlighting the uniqueness of Lefay SPA, the exclusive temple to wellness of 5,000 sqm where mind and body are regenerated through the rediscovery of genuine emotions and the quality of Lefay Vital Gourmet, our culinary concept which pays particular attention to the health aspects of food, following the principles of sustainable cuisine.We look forward to the pleasure of welcoming you to our Resort. Meanwhile, my Staff and I send you our best regards from the Dolomites.Giulio PolegatoGeneral ManagerLefay Resort & SPA Dolomiti

Dear Terence, I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.I am delighted to read that you have totally enjoyed your stay, conceived according to the innovative concept of Lefay luxury, associated with aspects such as space, silence, nature, time for oneself and quiet service that pays attention to every detail.Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last.We hope you may give us the pleasure to welcome you again in our Resort. Meanwhile, my Staff and I send you the best regards from the Dolomites.Giulio Polegato General ManagerLefay Resort & SPA Dolomiti

Dear Mikkel, I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday.We are delighted that you generally enjoyed your stay in our Resort, immersed in the splendid scenery of the Dolomites, declared by UNESCO a "World Heritage Site".However, I am very sorry to read your comment about our staff, especially considering the great efforts we put into the selection and professional development of all our employees. I would like to reassure you that I will share your note with all our staff in order to improve our service.We thank you for providing us with your feedback and we hope you may alter your opinion and give us the pleasure to welcome you again in our Resort. Meanwhile, my Staff and I send you the best regards from the Dolomites.Giulio Polegato General ManagerLefay Resort & SPA Dolomiti

Dear Irene, I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday. We would like to thank you for highlighting the exclusivity of the experience at our Resort, where every detail has been conceived to make Guests feel at the centre of a great emotion: contact with nature, purity of local materials, the 5,000 m2 SPA and a sensation of well-being that can be found in the magical atmosphere that envelops everything. Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last. Meanwhile, my Staff and I send you the best regards from the Dolomites. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti

Gentile Lia, la ringraziamo per aver scelto Lefay Resort & SPA Dolomiti come destinazione per le sue vacanze benessere. È stato un piacere per noi ospitarla nel nostro Resort immerso nello splendido scenario delle Dolomiti, dichiarate dall’UNESCO “Patrimonio Mondiale dell’Umanità” e siamo lieti abbia apprezzato la nostra struttura e le Suite Lefay, arredate con i migliori materiali del luogo. Grazie anche per aver sottolineato la qualità deil’offerta culinaria Lefay Vital Gourmet a proposito della quale vorrei sottolineare che seppur influenzati dall’elevata qualità dei prodotti utilizzati, i nostri prezzi sono in linea a quelli applicati dalle altre strutture europee del nostro livello. La ringraziamo infine per le belle parole dedicate al nostro Staff e speriamo di riaccoglierla presto. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti

Dear Sharona, I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday. We thank you for highlighting the exclusivity of the experience at our Resort, where every detail has been conceived to make Guests feel at the centre of a great emotion: contact with nature, purity of local materials, the 5,000 m2 SPA and a sensation of well-being that can be found in the magical atmosphere that envelops everything. We look forward to the pleasure of welcoming you to our Resort. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti

Gentile Francesco, la ringraziamo per aver scelto Lefay Resort & SPA Dolomiti come destinazione per le sue vacanze benessere. È stato un piacere per noi ospitarla nel nostro Resort, immerso e perfettamente integrato nelle Dolomiti, dichiarate dall’UNESCO “Patrimonio Mondiale dell’Umanità e sono felice di leggere che nel complesso abbia apprezzato il suo soggiorno benessere. Mi spiace tuttavia per il protrarsi dell’attesa della sua Suite e la prego di credere che sarà nostra premura migliorare continuamente la qualità del nostro servizio affinchè tali spiacevoli episodi possano non verificarsi in futuro. Speriamo di riaccogliervi presto. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti

Dear Traveler, I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday. It was a great pleasure to have you with us and we are very delighted to learn that you appreciated our Resort, immersed in the splendid scenery of the Dolomites, declared by UNESCO a "World Heritage Site". However we are sorry to read that our treatments have not met your expectations. In this regard, I would like to point out that they were created using the innovative Lefay SPA Method, which combines the wisdom of Classical Chinese Medicine with the results of Western scientific research. Moreover, we inform you that a specific professional growth path is foreseen for all members of the Team, which includes theoretical and practical courses depending on the role of the Employee as well as the participation in ad hoc training sessions with the aim of developing or improving specific skills. We look forward to the pleasure of welcoming you to our Resort. Meanwhile, my Staff and I send you our best regards from the Dolomites. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti

Dear Sarah, I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday. We are delighted that you enjoyed your stay in our Resort, immersed in the splendid scenery of the Dolomites, declared by UNESCO a "World Heritage Site" and we are very delighted to learn that you fully appreciated your stay at our Resort, conceived according to Lefay’s concept of overall wellness. Please rest assured that we will continue to be receptive and sensitive to the needs of our Guests so that your future visits will be as enjoyable as the last. Meanwhile, my Staff and I send you our best regards from the Dolomites. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti

Sehr geehrte Barbara, vielen Dank, dass Sie sich für das Lefay Resort & SPA Dolomiti als Ziel für Ihr Wohlbefinden in den Ferien entschieden haben. Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Resort inmitten der herrlichen Landschaft der Dolomiten, die von der UNESCO zum „Weltnaturerbe" erklärt wurde, rundum genossen haben. Insbesondere bedanke ich mich bei Ihnen dafür, dass Sie die Leistungen unserer Mitarbeiter, die der eigentliche Schlüssel zu unserem Erfolg, deren Auswahl und berufliche Ausbildung wir große Aufmerksamkeit schenken, hervorgehoben haben. Es wird unser Anliegen sein, die Qualität unseres Services aufrechtzuerhalten und kontinuierlich zu verbessern, damit auch Ihr nächster Aufenthalt in unserem Resort zu einer angenehmen und unvergesslichen Erfahrung wird. In der Zwischenzeit grüßen meine Mitarbeiter und ich Sie herzlich. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti

Dear Henry, I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday. We are delighted that you enjoyed your stay in our Resort, immersed in the splendid scenery of the Dolomites, declared by UNESCO a "World Heritage Site". However, we are sorry to read your comment about our Staff, especially given the great effort we take to offer our Guests a sense of Italian spirit and welcoming. I would like to reassure you that I have already shared your note with our Restaurant Manager, in order to prevent such episodes from happening again in the future. Moreover, I am desolated to read your note about Lefay Vital Gourmet, the culinary concept which pays particular attention to the health aspects of food, following the principles of sustainable cuisine. In particular, concerning your comment about prices, I must explain that this is because we always use only the highest quality fresh local products and ingredients and each dish is cooked to order by our chef. Furthermore, let me assure you that our prices are aligned with those applied in other European properties of our same level. Anyway, we thank you for providing us with your feedback and we look forward to the pleasure of welcoming you to our Resort. Best regards from the Dolomites. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti

Dear Traveler, I would personally like to thank you for choosing Lefay Resort & SPA Dolomiti as ideal destination for your wellness holiday. We are delighted that you enjoyed your stay in our Resort, immersed in the splendid scenery of the Dolomites, declared by UNESCO a "World Heritage Site". In particular, we would like to thank you for underlining the excellence of our Suites, furnished with the best local materials and the uniqueness of Lefay SPA, the exclusive temple to wellness of 5,000 sqm where mind and body are regenerated through the rediscovery of genuine emotions. Moreover, I am very pleased to read your comment on our Staff, the real key to the success of every Lefay property, to whose selection and professional development we pay great attention. We look forward to the pleasure of welcoming you to our Resort. Giulio Polegato General Manager Lefay Resort & SPA Dolomiti